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Senior Mobile Developer

TechnologyBoston, MAFull Time

THE OPPORTUNITY
Upserve's Senior Mobile Developers solve complex technical challenges with intuitive design to ship compelling features.  We primarily use React, React Native, TypeScript, and Babel. Our whole environment is container-based with the support of our world-class Infrastructure team. In this role you will have a direct impact on our product and will have the opportunity to see your work out in the world!
 
A typical week may include:
• Developing mobile products that delight people, while maintaining a high quality bar
• Passionately sharing knowledge and best practices through team-based and one-on-one mentoring and guidance
• Engaging eagerly in the concept and design of features with Product, Design, and Engineering teams
• Analyzing user needs and determining technological feasibility of design within time and cost constraints and with the aim of optimizing operational efficiency
• Developing and directing testing and validation procedures
• Owning and comfortably debugging shipped features in a proactive, pragmatic manner
 
 
About you:
We are looking for a Senior Mobile Developer that:
• Loves collaborating in a fast-paced, creative team
• Is a builder who values craftsmanship, innovation, and creative problem-solving equally
• Learns from missteps
• Is passionate about the Upserve customer experience and are savvy with mobile technologies
• Enjoys mentoring others
 
Qualifications:
• Proven experience building innovative mobile/web applications
• Fluent in Javascript, React/ React Native
• Strong understanding of the Android or iOS ecosystem and their guidelines for app development
• Eager to garner feedback on your Pull Requests in order to grow
• Passionate about design communication, interaction and visual design
• Fully invested in the value of testable code and comfortable implementing testing frameworks such as Jest, Mocha, or Jasmine
• Able to prioritize effortlessly in the face of many competing interests by intuiting high-risk items
• Keen to contribute to accelerating the growth of an existing awesome team
• Well versed in instrumenting production releases to stay ahead of user and system events
 
Apply

Senior Mobile Developer

TechnologyProvidence, RIFull Time

THE OPPORTUNITY
Upserve's Senior Mobile Developers solve complex technical challenges with intuitive design to ship compelling features.  We primarily use React, React Native, TypeScript, and Babel. Our whole environment is container-based with the support of our world-class Infrastructure team. In this role you will have a direct impact on our product and will have the opportunity to see your work out in the world!
 
A typical week may include:
• Developing mobile products that delight people, while maintaining a high quality bar
• Passionately sharing knowledge and best practices through team-based and one-on-one mentoring and guidance
• Engaging eagerly in the concept and design of features with Product, Design, and Engineering teams
• Analyzing user needs and determining technological feasibility of design within time and cost constraints and with the aim of optimizing operational efficiency
• Developing and directing testing and validation procedures
• Owning and comfortably debugging shipped features in a proactive, pragmatic manner
 
 
About you:
We are looking for a Senior Mobile Developer that:
• Loves collaborating in a fast-paced, creative team
• Is a builder who values craftsmanship, innovation, and creative problem-solving equally
• Learns from missteps
• Is passionate about the Upserve customer experience and are savvy with mobile technologies
• Enjoys mentoring others
 
Qualifications:
• Proven experience building innovative mobile/web applications
• Fluent in Javascript, React/ React Native
• Strong understanding of the Android or iOS ecosystem and their guidelines for app development
• Eager to garner feedback on your Pull Requests in order to grow
• Passionate about design communication, interaction and visual design
• Fully invested in the value of testable code and comfortable implementing testing frameworks such as Jest, Mocha, or Jasmine
• Able to prioritize effortlessly in the face of many competing interests by intuiting high-risk items
• Keen to contribute to accelerating the growth of an existing awesome team
• Well versed in instrumenting production releases to stay ahead of user and system events
 
Apply

Partner Sales Manager

SalesProvidence, RIFull Time

THE OPPORTUNITY

Our Partner Sales Managers are some of the strongest closers within our business because they are responsible for driving revenue generation activities from our 3rd party partners. For the true sales professional, this role provides an excellent opportunity to hone your sales skills while gaining valuable experience partner relationship management. If you're a "roll up your sleeves, and get it done" type that thrives in a heavily achievement-oriented environment - we would love to have you on the team!

A typical day may include:

  • Acquiring new partners (typically restaurant consultants, payment ISAs and POS VARs)
  • Ramping and educating new partners on Upserve's value proposition and our partner sales process
  • Completing sales demonstrations for prospects referred by your partners
  • Driving expanded revenue production from partners, and accurately forecasting revenue by month
 
    ABOUT YOU
    For this role, we're looking for ambitious individuals, with a history of achievement through direct and indirect influence.
     
    Qualifications:
    • 2-5 years of quota carrying experience with high achievement in meeting and exceeding set quotas and goals
    • Experience leading a consultative sales process
    • Experience using CRM and sales tools to organize and forecast sales opportunities (We use Salesforce!)
    • Strong analytical skills to identify trends and patterns
    • Technologically savvy and ability to learn new technology fast
    Not a must, but a plus:
    • Prior sales experience in a rapidly growing SaaS or B2B technology company
    • Restaurant tech or hospitality experience
     
     
    Apply

    Product Manager, Data

    TechnologyProvidence, RIFull Time

    ABOUT THE ROLE
    In this role you will provide product management focused on Business Intelligence and Analytics. You’ll work closely with cross-functional internal teams to shape Upserve’s data strategy and to deliver analytics and tools to customers and to the organization. You will be responsible for defining and executing a BI roadmap; creating a foundation of sound data collection and normalization techniques; and identifying opportunities for monetizing data.
     
    YOUR WORK
    • You’ll partner with data science, engineering and other internal teams to identify and prioritize BI needs and opportunities.
    •  You’ll work with data development and product management teams to understand Upserve’s data and identify the appropriate datasets for mining.
    • You’ll use Machine Learning techniques such as k-Means clustering, Random Forest, Regressions, SVMs, etc. to build models.
    • You’ll write scripts to automate certain data modeling steps.
    • You’ll deliver and iterate, ensuring that stakeholder needs are met and that stakeholders are benefiting from the products you deliver.
    • Drive decisions on tooling and instrumentation.
    • Ensure a uniform approach to data collection and tagging.
    • Identify opportunities to drive revenue and customer retention through data.
     

    ABOUT YOU

    Above all else, all Upserve employees are united in our shared optimism, passion, and enthusiasm for the customers we support through our innovative product. In our daily work, we exemplify our value of One Team. We also care deeply about the industry we serve. Whether you're a BOH veteran, or simply love the grit and determination of restauranteurs, you need to be able to empathize with our customers. Additionally, you must be results-driven and intrigued by the use of data to inform decisions.  You ought to value a high degree of autonomy and personal impact and manage through ambiguity with ease.

    You are as comfortable talking with engineers as you are with customers. You are a leader. You fight for the user!  You can walk, chew gum and a bunch of other stuff at the same time (because you've probably stack-ranked these activities ... and if you were to trip, you know which ball would drop). When a new product comes out, you appreciate the decisions and tradeoffs that were made, and ponder alternatives.

     

    QUALIFICATIONS

    • Demonstrable experience creating complex queries 
    • Advanced SQL skills
    • Experience building data models and complex operational dashboards
    • Strong Salesforce skills 
    • Excellent communication and presentation skills; ability to communicate effectively with technical and non-technical parties

    Bonus Points for:

    • Python and/or Ruby chops
    • Experience with tooling and instrumentation (MixPanel, DataDog, SalesForce)
    • Cloud and Big Data experience (AWS, Hadoop, Pig, Oozie, Redshift, S3 Kinesis, etc.)
    • AWS and database infrastructure knowledge
    • Salesforce developer experience
    • Experience building complex algorithms

     

    ABOUT THE PRODUCT YOU'LL BE LEADING
    • Over the last 6 months, Upserve received NPS scores of +43, +65, +55 +52, +72 +80, higher than any other tech firm selling software to small businesses (see our NPS graph).
    • Our business is in hyper growth, doubling since last year, with thousands of restaurant customers. 
    • Our platform has massive data from which to make decisions: we manage over 11 million meals per month and over 16 million active diners (see our recent press release)
    • Our LTV to CAC and our SaaS 'Quick Ratio' both exceed 4 x.
    • Some of the technologies in our stack include React / React Native, Kinesis, DynamoDB, Machine Learning, RedShift, RDS, Ruby, JavaScript, Docker, ECS, and more. 
    • We communicate with customers using tools like Totango, Intercom and Marketo and document our Product Roadmap using things like Aha.io.

     

    Apply

    Account Executive

    SalesProvidence, RIFull Time

    ABOUT THE ROLE

    As an Account Executive in Providence, you will work with our customers to identify ways that they could grow their business through better use of data on their customers, menu, and service staff. In order to do this effectively you must maintain in-depth industry knowledge including marketplace conditions, competitor positioning in your geographic area. Each month you will drive the sales cycle from online demonstrations to closing deals. Day to day, this means:

    • Becoming an expert in our industry, the product, and our restaurateurs
    • Close business consistently if not above quota
    • Conducting discovery calls with customers to identify their business challenges
    • Successfully running online demonstrations of Upserve with restaurateurs and restaurant owners

    The Account Executive is also responsible for maintaining up-to-date records within Upserve's CRM solution as well as for processing the sales quote and order in an accurate manner. This includes capturing all sales related tasks in the customer's opportunity record, and moving through all sales stages in the process. 

     

    ABOUT YOU

    We're looking for Account Executive with the following:

    • Grit: You possess a consistent drive to overachieve against your personal and professional goals.
    • Curiosity: You have a desire to learn about the restaurant industry, our customers’ pain points, and provide thoughtful solutions to their biggest problems.
    • Impact: You enjoy taking on big, important challenges as well as the small things, because you aim to provide value today. You can apply logic to problems and quickly analyze to provide a recommendation.
    • Empathy: In all of your actions, you strive to convey an understanding and respect for the needs of others. You keep the customer, not your own agenda, at the forefront of your decisions. Openness: You are humble, acknowledge your strengths and weaknesses and take feedback well. You are able to self diagnose and translate that diagnosis into an actionable solution.
    • One Team: You can effectively and concisely communicate with your teammates to motivate and inspire prospects

      QUALIFICATIONS

      • 1-2 years of experience in a sales role (with closing/quota carrying experience)
      • Familiarity and proficiency with full lifecycle sales process management 
      • Understanding of solution-based consultative sales
      • Professional poise and confidence while communicating with executives
      • Salesforce or comparable CRM experience to manage and organize pipeline
      • Committed to a culture of positivity and high performance
      • Value feedback, and thrive on constant improvement and learning
      • Strong work ethic, and a self-driven desire to succeed
      • Excellent written and verbal communication

      Not a must, but a plus:

      • Prior Experience in the hospitality industry, and using restaurant technology such as POS 
      • Experience selling in a SaaS environment
      Apply

      Product Manager

      Product DevelopmentBoston, MAFull Time

      ABOUT THE ROLE:

      Upserve is seeking a visionary Product Manager to help us meet our ambitious growth goals for 2019. In this high visibility role you will collaborate with teams across the company to translate our customers' needs and our company's vision and goals into product strategy. To accomplish this you will work with Support, Customer Success, Marketing, and Sales to gain a deep understanding of our customers' needs as well as the competitive market. You will partner with Corporate Development and Sales on key features, partnerships, and strategies to grow our business and you will collaborate with Engineering, your fellow PMs, and our Lead UX Designer to drive delivery of initiatives across our product line. 

      Day-to-day this means:

      • Lead product across our platform
      • Translate strategy into prioritized, stack-ranked initiatives, features, and requirements within features, using tools like Aha.io
      • Handle interdependencies within a release. Call out and squash risk and ambiguity in the plan. Prioritize bugs / invisible improvements alongside new features
      • Know the competition and figure out how we leave them no room to win
      • Communicate clearly and effectively, to both technical and non-technical audiences, whether it's via Slack , Google doc, email, presentation, tweet, blog post, spreadsheet or github
      • Define whole product requirements. Anticipate the needs of partners, success team, sales and more
      • Collaborate with design/UX team on wireframes, prototypes and mockups
      • Run user testing and listening labs, and visit customers
      • Collaborate with product marketing peers to set positioningmessaging and communicate the vision to internal and external audiences, such as on our website
      • Stay close to our sales team, especially for feature requests (usually, so you can say no)
      • Train customer success & support team on product capabilities
      • Understand deeply how customers use our product (using Totango, Intercom, interviews, etc.) Measure product-market fit after launch, to guide iterative improvement

       

      ABOUT YOU:

       Above all else, all Upserve employees are united in our shared optimism, passion, and enthusiasm for the customers we support through our innovative product. We care deeply about the industry we serve. Whether you're a BOH veteran, or simply love the grit and determination of restauranteurs, you need to be able to empathize with our customers. Additionally, you must be results-driven and intrigued by the use of data to inform decisions.  You ought to value a high degree of autonomy and personal impact and manage through ambiguity with ease.

      You are as comfortable talking with engineers as you are with customers. You are a leader. You fight for the user! You can walk, chew gum and a bunch of other stuff at the same time (because you've probably stack-ranked these activities ... and if you were to trip, you know which ball would drop). When a new product comes out, you appreciate the decisions and tradeoffs that were made, and ponder alternatives.

       

      REQUIREMENTS

      • 3+ years experience as a Technical Product Management in a Software Development or SaaS environment
      • Agile project management experience (Scrum Master, Product Owner)
      • Experience performing business requirements analysis/ design, prioritizing goals and mitigating dev’t risks
      • Excellent communication skills particularly in communicating technical information to non-technical audiences  
      • Ability to prioritize goals and roadmaps, and to identify and mitigate development risks

      Bonus Points for:

      • Python and/or Ruby chops
      • Cloud and Big Data experience (AWS, Hadoop, Pig, Oozie, Redshift, S3 Kinesis, etc.)
      • AWS and database infrastructure knowledge

       

      ABOUT THE PRODUCT YOU'LL BE LEADING:

      • Over the last 6 months, Upserve received NPS scores of +43, +65, +55 +52, +72 +80, higher than any other tech firm selling software to small businesses (see our NPS graph).
      • Our business is in hyper growth, doubling since last year, with thousands of restaurant customers. 
      • Our platform has massive data from which to make decisions: we manage over 11 million meals per month and over 16 million active diners (see our recent press release)
      • Our LTV to CAC and our SaaS 'Quick Ratio' both exceed 4 x.
      • Some of the technologies in our stack include React / React Native, Kinesis, DynamoDB, Machine Learning, RedShift, RDS, Ruby, JavaScript, Docker, ECS, and more. 
      • We communicate with customers using tools like Totango, Intercom and Marketo and document our Product Roadmap using things like Aha.io.

       

        Apply

        Product Manager

        Product DevelopmentProvidence, RIFull Time

        ABOUT THE ROLE:

        Upserve is seeking a visionary Product Manager to help us meet our ambitious growth goals for 2019. In this high visibility role you will collaborate with teams across the company to translate our customers' needs and our company's vision and goals into product strategy. To accomplish this you will work with Support, Customer Success, Marketing, and Sales to gain a deep understanding of our customers' needs as well as the competitive market. You will partner with Corporate Development and Sales on key features, partnerships, and strategies to grow our business and you will collaborate with Engineering, your fellow PMs, and our Lead UX Designer to drive delivery of initiatives across our product line. 

        Day-to-day this means:

        • Lead product across our platform
        • Translate strategy into prioritized, stack-ranked initiatives, features, and requirements within features, using tools like Aha.io
        • Handle interdependencies within a release. Call out and squash risk and ambiguity in the plan. Prioritize bugs / invisible improvements alongside new features
        • Know the competition and figure out how we leave them no room to win
        • Communicate clearly and effectively, to both technical and non-technical audiences, whether it's via Slack , Google doc, email, presentation, tweet, blog post, spreadsheet or github
        • Define whole product requirements. Anticipate the needs of partners, success team, sales and more
        • Collaborate with design/UX team on wireframes, prototypes and mockups
        • Run user testing and listening labs, and visit customers
        • Collaborate with product marketing peers to set positioningmessaging and communicate the vision to internal and external audiences, such as on our website
        • Stay close to our sales team, especially for feature requests (usually, so you can say no)
        • Train customer success & support team on product capabilities
        • Understand deeply how customers use our product (using Totango, Intercom, interviews, etc.) Measure product-market fit after launch, to guide iterative improvement

         

        ABOUT YOU:

         Above all else, all Upserve employees are united in our shared optimism, passion, and enthusiasm for the customers we support through our innovative product. We care deeply about the industry we serve. Whether you're a BOH veteran, or simply love the grit and determination of restauranteurs, you need to be able to empathize with our customers. Additionally, you must be results-driven and intrigued by the use of data to inform decisions.  You ought to value a high degree of autonomy and personal impact and manage through ambiguity with ease.

        You are as comfortable talking with engineers as you are with customers. You are a leader. You fight for the user! You can walk, chew gum and a bunch of other stuff at the same time (because you've probably stack-ranked these activities ... and if you were to trip, you know which ball would drop). When a new product comes out, you appreciate the decisions and tradeoffs that were made, and ponder alternatives.

         

        REQUIREMENTS

        • 3+ years experience as a Technical Product Management in a Software Development or SaaS environment
        • Agile project management experience (Scrum Master, Product Owner)
        • Experience performing business requirements analysis/ design, prioritizing goals and mitigating dev’t risks
        • Excellent communication skills particularly in communicating technical information to non-technical audiences  
        • Ability to prioritize goals and roadmaps, and to identify and mitigate development risks

        Bonus Points for:

        • Python and/or Ruby chops
        • Cloud and Big Data experience (AWS, Hadoop, Pig, Oozie, Redshift, S3 Kinesis, etc.)
        • AWS and database infrastructure knowledge

         

        ABOUT THE PRODUCT YOU'LL BE LEADING:

        • Over the last 6 months, Upserve received NPS scores of +43, +65, +55 +52, +72 +80, higher than any other tech firm selling software to small businesses (see our NPS graph).
        • Our business is in hyper growth, doubling since last year, with thousands of restaurant customers. 
        • Our platform has massive data from which to make decisions: we manage over 11 million meals per month and over 16 million active diners (see our recent press release)
        • Our LTV to CAC and our SaaS 'Quick Ratio' both exceed 4 x.
        • Some of the technologies in our stack include React / React Native, Kinesis, DynamoDB, Machine Learning, RedShift, RDS, Ruby, JavaScript, Docker, ECS, and more. 
        • We communicate with customers using tools like Totango, Intercom and Marketo and document our Product Roadmap using things like Aha.io.

         

          Apply

          Senior Account Executive

          SalesProvidence, RIFull Time

          ABOUT THE ROLE

          Senior Account Executives at Upserve are responsible for analyzing a customer’s business objectives, and advising customers on the value of Upserve’s platform as it pertains to their restaurant operations. Additionally, they provide consultations on how to best support our cloud-based Point of Sale and the Upserve HQ analytics product by designing a solution that integrates all technology, networking, hardware, and 3rd party applications into the platform.  

           

          RESPONSIBILITIES:

          • Consulting with prospective customers on their technology and operations needs
          • Designing a technical and operational solution for single and multi-location restaurants
          • Engages in technical discussions with potential clients through demonstrations and presentations
          • Analyzing the costs currently paid by a customer, and projecting costs and savings with Upserve
          • Forecasting weekly and monthly revenue projections and maintaining customer records in SalesForce 

          Qualifications:

          • Bachelor’s Degree in related field, such as business management
          • 2 to 5 years of progressive experience advising SMB operations through use of SaaS/technology
          • Proficiency with revenue forecasting and data reporting; Salesforce experience highly preferred
          • Prior experience in the hospitality industry, and using restaurant technology such as POS, highly preferred
          Apply

          Account Manager

          SalesProvidence, RIFull Time

          ABOUT THE ROLE

          As an Account Manager in our Providence office you will work with our existing customers to identify ways that they could grow their business through better use of data on their customers, menu, and service staff.  In order to do this effectively you must maintain in-depth industry knowledge including marketplace conditions, competitor positioning in your geographic area, and possess strong relationship management skills. Each month you will drive upsells and cross-sells within our existing customer base which will include conducting online/ in-person demonstrations and closing deals.

           
          RESPONSIBILITIES OR A TYPICAL DAY MAY INCLUDE:
          • Becoming an expert in our industry, the product, and our restaurateurs
          •  Closing business consistently if not above quota
          • Conducting discovery calls with existing customers to identify their business challenges and needs.
          • Successfully running online demonstrations of Upserve with restaurateurs and restaurant owners

          QUALIFICATIONS

          Above all else, all Upserve employees are united in our shared optimism, passion, and enthusiasm for the customers we support through our innovative product. In our daily work, we exemplify our values of grit, openness, empathy, impact, and curiosity.

           
          In particular, our Account Manager have a passion for helping restaurants, closing deals and strong interpersonal skills. This role requires an individual with a strong worth ethic, and self-driven desire and the following qualifications to succeed:
           
          • 2-5 years of experience in an account management role carrying a sales quota
          • Excellent written and verbal communication
          • Understanding of solution-based consultative sales in a SaaS environment
          • Professional poise and confidence while communicating with executives
          • Ability to use Salesforce.com and other  technologies to manage and organize pipeline
          • Committed to a culture of positivity and high performance
          • Value feedback, and thrive on constant improvement and learning
          • Strong work ethic, and a self-driven desire to succeed
          Apply

          Content Marketing Coordinator

          MarketingProvidence, RIFull Time

          ABOUT THE ROLE:

          As a member of the content marketing team, you will ideate, produce, distribute and measure the performance of content across various channels. Reporting to the Director of Communications, you will serve as a writer for an array of multimedia content that delves into the needs, trends and hot topics of restauranteurs and their employees.

           

          You will be well-versed in SEO writing and have a keen eye for copyediting, finely honed interviewing skills, the discipline to pay close attention to details and understand what it takes to research, analyze, and produce engaging content for our target audience. You'll also work closely with Upserve's marketing team to monitor, engage and excite a community of restaurant owners, operators and employees, both on social media channels and on our own digital properties. Employing our core values of empathy and curiosity, you'll help establish a go-to source for restauranteurs seeking collaboration and information.

           

          A TYPICAL DAY MAY INCLUDE:


          • Writing and/or editing short and long form content including restaurant feature articles covering all aspects of restaurant industry (example here) - at least five per week
          •  Collaborating and drafting columns from the restaurateur’s perspective (example here) - at least one per week
          •  Seeking out and attracting influencers the independent restaurant industry to join and contribute to our content and community
          • Moderating and growing our online community to spark and enhance continual conversations
          • Developing and managing pool of freelancers to cover select markets
          • Analyzing and reporting on engagement and traffic trends, particularly from social and referral channels, to drive up performance and growth
          • Collaborating with Director of Communications to identify opportunities for press placements
          ABOUT YOU:
          Above all else, Upserve employees are united in our shared optimism, passion, and enthusiasm for the customers we support through our innovative product. In our daily work, we exemplify our value of One Team. You are the type that can translate that passion into standout editorial content and community engagement. You should have proven experience in interviewing, writing and editing. This role requires an insatiable curiosity to dive in and explore all aspects of restaurant life. You’re the type to pair analytical thinking to your art, seeking out those trends and topics that move the needle in terms of community engagement, traffic and conversions. You should have an eye for how content is presented and displayed, not only written. This role will be measured by impact to traffic, conversion and community engagement.

          QUALIFICATIONS:

          • 1-2 years experience in writing and editing features within a media setting (newspaper, magazine, digital and/or broadcast media)
          • Portfolio of blog posts/articles/features previously produced
          • Knowledge of Google Analytics for traffic measurement
          • Preference for candidates with background in food and/or restaurant coverage
          • Prior experience managing freelance writers and/or photographers preferred
          •  Prior experience writing for SEO preferred 
          Apply

          Finance Operations Associate

          FinanceProvidence, RIFull Time

          ABOUT THE ROLE

          The Finance Operations Associate performs a wide variety of activities across the Finance function in areas including: Billing, Deal Desk, Risk Management, and Business Applications. They will work closely with the entire Finance team, internal departments and external contacts to perform cross-functional work.

           


          A TYPICAL DAY MAY INCLUDE:

          • Manage multiple-priorities in a fast paced environment, have the ability to learn quickly and adapt to changes, as well as, have high attention to detail
          •  Drive cross-departmental projects from idea formulation through completion
          • Maintain and provide ad-hoc reports and analysis that drive actionable results
          • Reconciling billing plans with closed opportunities
          • Collaborating with finance and customer success team on communication with customers
          • Screen prospective restaurants through risk-monitoring tools – interpret, understand, document and react effectively
          • Ensure appropriate internal documentation and organization
          • Gather relevant information to assess risk profile of restaurant; leverage this information to perform thorough analysis and to make informed approval decisions/recommendations
          • Perform credit card statement analysis for prospective new clients
          • Perform processing rate analysis for current clients
          • Loading payments data into Salesforce
          • Subject matter expert for credit card processing and industry related questions
            

          ABOUT YOU

          You are a self-starter who is passionate about delivering accurate results in a timely manner. You are learning new technologies, and are comfortable digging into excel spreadsheets and performing analysis that directly contributes to the financial success of the company. Success in this role requires clear and concise communication with multiple department throughout the company. 

           

          Qualifications:

          • 0-2 years of applicable experience in a finance role
          • Ability to learn new technologies quickly
          • Willingness to learn and continuously expand knowledge of complex payment processing industry
          • Strong time management skills and the ability to handle multiple requests at once

          Not a must, but a plus:

          • SQL, Python, R or other programming skills
          • Strong Excel skills (VLOOKUP, Nested Functions, etc.)
          Apply

          Sales Development Representative

          SalesProvidence, RIFull Time

          ABOUT THE ROLE

          Upserve is seeking Sales Development Representatives (SDRs) to join our sales team.  This is a phenomenal way to develop your sales and business skills within a growing and dynamic technology company! If you value teamwork, personal achievement, and restaurants - you'll fit right in! As an SDR, you will kick off our sales process by spending your days researching prospective customers, creating outreach strategies, and identifying new sales opportunities. You will conduct exploratory conversations with potential customers, and use your business acumen to identify how Upserve's platform can help their restaurant succeed. Your success as an SDR will be measured by your seamless handoff of qualified leads to the sales team.  and  In doing all of this, you'll gain a deeper understanding of restaurant operations, how the Upserve platform technology can dramatically improve their businesses and employees' lives and gain the skills needed to be successful in sales or any other customer-facing role.

          A typical day may include:

          • High volume outbound prospecting (80-120 activities/day) to qualify leads through calls, emails, and chat.
          • Utilizing industry knowledge to research and develop accounts, identify key players, and generate interest.
          • Scheduling introductory meetings for our regional Sales Executives to further assess a restaurant's needs.
          • Learning and maintaining in-depth knowledge of Upserve’s product and services offerings, unique value propositions in contrast to Upserve’s competitors.
          • Developing and implementing new prospecting strategies. 
          • Tracking and managing all of your activities and results in Salesforce.

          First 30, 60, 90 Days:

          Whether you have some prior sales experience or you're just getting started, we'll teach you everything you need to know! Upserve has developed a 4 week blended learning experience that combines workshop training with expert facilitators, engaging online learning, and robust skill training. Our dedication to learning and development puts our team in the best position to be meaningful contributors right from the start.

          In your first 30 Days you will:

          • Develop and articulate your Upserve pitch
          • Get up to speed on Upserve's product offerings
          • Learn how to navigate gatekeepers to determine the key decision maker

          In your first 60 Days you will:

          • Continue improving your Upserve pitch and learn to navigate objections
          • Master the call and email workflows for your leads
          • Get decision makers to commit to meetings
          • Correctly enter lead notes and meetings in Salesforce

          In your first 90 Days you will:

          • Master your Upserve pitch 
          • Increase your number of meetings set and meet your monthly goal
          • Independently manage daily schedule to meet metrics/expectations
           

          ABOUT YOU

          We're looking for SDRs with the following:

          • Grit: You possess a consistent drive to overachieve against your personal and professional goals.
          • Curiosity: You have a desire to learn about the restaurant industry, our customers’ pain points, and provide thoughtful solutions to their biggest problems.
          • Impact: You enjoy taking on big, important challenges as well as the small things, because you aim to provide value today. You can apply logic to problems and quickly analyze to provide a recommendation.
          • Empathy: In all of your actions, you strive to convey an understanding and respect for the needs of others. You keep the customer, not your own agenda, at the forefront of your decisions.
          • Openness: You are humble, acknowledge your strengths and weaknesses and take feedback well. You are able to self diagnose and translate that diagnosis into an actionable solution.
          • One Team: You can effectively and concisely communicate with your teammates to motivate and inspire prospects

           

          QUALIFICATIONS

          • Excellent written and verbal communication skills
          • The desire to meet and exceed measurable performance goals
          • Natural curiosity and passion for your job
          • The technical aptitude to master our sales tools
          • The ability to deal with and thrive on objections and rejection on a daily basis
          • Prior Experience in the hospitality industry is a plus!
          Apply

          Sales Manager

          SalesProvidence, RIFull Time

          ABOUT THE ROLE

          Upserve is looking for a Sales Manager to lead our side sales team to acquiring new target customers. The sales manager will be responsible for the hiring, training, and management of new and established sales professionals in a fast paced and high growth environment. We are looking for someone who will foster an exceptional Sales team culture of high performance and solution-based sales through ongoing coaching and skill development. 

           

          RESPONSIBILITIES OR A TYPICAL DAY MAY INCLUDE:

          • Managing a fast-paced SaaS sale, involving up to 5 decision makers representing one to 10 restaurant locations nationwide.
          • Using proven sales tools such as Salesforce.com to manage your pipeline, track progress against goals and improve productivity. 
          • Coaching team by analyzing quantitative metrics as well as live product demo and recorded call reviews. 
          • Working closely with Marketing and Operations teams to create the tools and processes that will enable your team's success.
          • Other duties and responsibilities as needed. 

          ABOUT YOU

           

          Qualifications:

          • Bachelors degree required
          • 7-10 years of demonstrated inside sales success with combined history of individual contributor sales as well as prior experience leading a B2B inside sales team
          • Experience selling SaaS products in a high-volume and fast-paced environment
          • Deep understanding of proven sales methodologies, and experience iterating and improving scripts and objection handling techniques.
          • Professional, ethical, high-integrity people management skills
          • Familiarity using Salesforce, Marketo and other technologies to report and analyze sales funnel and sales cycle metrics
          • Demonstrates a strong work ethic, specifically focused on grit
          • Ability to perform and excel in a fast-paced environment
          Apply

          Customer Implementation Coordinator

          Customer OperationsProvidence, RIFull Time

          Customer Implementation Coordinators are primarily responsible assisting the Implementation Specialist ensuring

          restaurants' smooth transition onto the Upserve platform. This role will assist with installation of customer hardware, configuration and programming of menus in our point of sale, point of sale training, and migration of payment processing.


          Day to day responsibilities in this role include:

          •  Assist with various backend configurations including menu, settings, and credit card processing
          •  Assist with consultations, walkthroughs, and trainings to ensure our customers have what they need to be successful with the Upserve platform
          • Activates the implementation process for Upserve Inventory, and performs tasks related to the ongoing development and maintenance of product accounts.
          • Build menus, floor layouts, and configuration sets that align with customer needs
          • Ensure data quality across all Implementation activities
          • Work with implementation specialists and implementation project managers to launch the Upserve platform (payments, analytics, and point-of-sale)
          • Bachelor's degree in related field, such as business management or computer science
          • Experience managing customer expectations using phone-based as well as email communication 
          Apply

          Customer Success Manager

          Customer OperationsProvidence, RIFull Time

          Customer Success Managers are responsible for an incredible customer experience, delivering joy and delight to our community of restaurateurs. At Upserve, Customer Success Managers build thriving customer relationships, ensuring high level of customer satisfaction, successful engagement with our platform and products, increased retention, and a consistently strong and positive experience with our brand.


          Day to day responsibilities in this role include:

          •  Manage clear and consistent communication with customers to ensure they are both aware and aligned with how they can be successful with the Upserve platform.
          •  Understand deeply how customers use our product using Gainsight, Salesforce, and other systems.
          • Develop and deliver solutions for customers using Upserve’s platform and service offerings.
          • Build, maintain, and grow customer engagement to maximize user adoption and optimize product utilization.
          • Educate customers on new product features and functionality, as relevant to their usage patterns.
          • Work collaboratively across the Upserve organization to ensure customer escalations are being resolved in a prompt and comprehensive manner.
          • Design, develop, and deliver customer engagements that mitigate risk, reduce churn, drive referrals, and maximize account health.
          • Advocate for customers in driving best practices for our work, aligning their business roadmap with our products and platform, engaging them as a community.
          • 1 to 3 years experience in the restaurant industry, preferably in a management or supervisory role with an understanding of common restaurateur obstacles, challenges, and opportunities.
          • 1 to 3 years of progressive experience in customer success, customer operations, client services, or program management in a client-facing capacity.
          • Excellent written and verbal communication skills, with the ability to convey highly technical information in an easy-to-understand manner
          • Excellent organizational skills and experience managing competing priorities.
          • Proficiency developing and delivering awareness and education for customers.
          • Familiarity with tools such as Salesforce and Gainsight.
          • Hands on experience with Point-of-Sale, Inventory, Workforce scheduling, and restaurant reporting highly preferred.
          Apply