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Account Executive

SalesProvidence, RIFull Time

ABOUT THE ROLE

As an Account Executive in Providence, you will work with our customers to identify ways that they could grow their business through better use of data on their customers, menu, and service staff. In order to do this effectively you must maintain in-depth industry knowledge including marketplace conditions, competitor positioning in your geographic area. Each month you will drive the sales cycle from online demonstrations to closing deals. Day to day, this means:

  • Becoming an expert in our industry, the product, and our restaurateurs
  • Close business consistently if not above quota
  • Conducting discovery calls with customers to identify their business challenges
  • Successfully running online demonstrations of Upserve with restaurateurs and restaurant owners

The Account Executive is also responsible for maintaining up-to-date records within Upserve's CRM solution as well as for processing the sales quote and order in an accurate manner. This includes capturing all sales related tasks in the customer's opportunity record, and moving through all sales stages in the process. 

 

ABOUT YOU

We're looking for Account Executive with the following:

  • Grit: You possess a consistent drive to overachieve against your personal and professional goals.
  • Curiosity: You have a desire to learn about the restaurant industry, our customers’ pain points, and provide thoughtful solutions to their biggest problems.
  • Impact: You enjoy taking on big, important challenges as well as the small things, because you aim to provide value today. You can apply logic to problems and quickly analyze to provide a recommendation.
  • Empathy: In all of your actions, you strive to convey an understanding and respect for the needs of others. You keep the customer, not your own agenda, at the forefront of your decisions. Openness: You are humble, acknowledge your strengths and weaknesses and take feedback well. You are able to self diagnose and translate that diagnosis into an actionable solution.
  • One Team: You can effectively and concisely communicate with your teammates to motivate and inspire prospects

QUALIFICATIONS

  • 1-2 years of experience in a sales role (with closing/quota carrying experience)
  • Familiarity and proficiency with full lifecycle sales process management 
  • Understanding of solution-based consultative sales
  • Professional poise and confidence while communicating with executives
  • Salesforce or comparable CRM experience to manage and organize pipeline
  • Committed to a culture of positivity and high performance
  • Value feedback, and thrive on constant improvement and learning
  • Strong work ethic, and a self-driven desire to succeed
  • Excellent written and verbal communication

Not a must, but a plus:

  • Prior Experience in the hospitality industry, and using restaurant technology such as POS 
  • Experience selling in a SaaS environment

 

 

Apply

Account Manager

SalesProvidence, RIFull Time

ABOUT THE ROLE

As an Account Manager in our Providence office you will work with our existing customers to identify ways that they could grow their business through better use of data on their customers, menu, and service staff.  In order to do this effectively you must maintain in-depth industry knowledge including marketplace conditions, competitor positioning in your geographic area, and possess strong relationship management skills. Each month you will drive upsells and cross-sells within our existing customer base which will include conducting online/ in-person demonstrations and closing deals.

 
RESPONSIBILITIES OR A TYPICAL DAY MAY INCLUDE:
  • Becoming an expert in our industry, the product, and our restaurateurs
  •  Closing business consistently if not above quota
  • Conducting discovery calls with existing customers to identify their business challenges and needs.
  • Successfully running online demonstrations of Upserve with restaurateurs and restaurant owners

QUALIFICATIONS

Above all else, all Upserve employees are united in our shared optimism, passion, and enthusiasm for the customers we support through our innovative product. In our daily work, we exemplify our values of grit, openness, empathy, impact, and curiosity.

 
In particular, our Account Manager have a passion for helping restaurants, closing deals and strong interpersonal skills. This role requires an individual with a strong worth ethic, and self-driven desire and the following qualifications to succeed:
 
  • 2-5 years of experience in an account management role carrying a sales quota
  • Excellent written and verbal communication
  • Understanding of solution-based consultative sales in a SaaS environment
  • Professional poise and confidence while communicating with executives
  • Ability to use Salesforce.com and other  technologies to manage and organize pipeline
  • Committed to a culture of positivity and high performance
  • Value feedback, and thrive on constant improvement and learning
  • Strong work ethic, and a self-driven desire to succeed
Apply

Sales Manager

SalesProvidence, RIFull Time

ABOUT THE ROLE

Upserve is looking for a Sales Manager to lead our inside sales team with the goal of creating top-line growth–one of the most important roles in the company. The sales manager will be responsible for the hiring, training, and management of new and established sales professionals in a fast paced and high growth environment. We are looking for someone who will foster an exceptional Sales team culture of high performance and solution-based sales through ongoing coaching and skill development. 


RESPONSIBILITIES OR A TYPICAL DAY MAY INCLUDE:

  • Managing a fast-paced SaaS sale, involving up to 5 decision makers representing one to 10 restaurant locations nationwide.
  • Using proven sales tools such as Salesforce.com to manage your pipeline, track progress against goals and improve productivity. 
  • Coaching team by analyzing quantitative metrics as well as live product demo and recorded call reviews. 
  • Working closely with Marketing and Operations teams to create the tools and processes that will enable your team's success.
  • Other duties and responsibilities as needed. 

ABOUT YOU


Qualifications:

  • Bachelors degree required
  • 7-10 years of demonstrated inside sales success with combined history of individual contributor sales as well as prior experience leading a B2B inside sales team
  • Experience selling SaaS products in a high-volume and fast-paced environment
  • Deep understanding of proven sales methodologies, and experience iterating and improving scripts and objection handling techniques.
  • Professional, ethical, high-integrity people management skills
  • Familiarity using Salesforce, Marketo and other technologies to report and analyze sales funnel and sales cycle metrics
  • Demonstrates a strong work ethic, specifically focused on grit
  • Ability to perform and excel in a fast-paced environment
Apply

Director Strategic Alliances

SalesProvidence, RIFull Time

The Opportunity

At Upserve, we understand that our partners are a critical part of our success. And as we continue to grow and expand our business, partners will play an even bigger role in our success. Our alliances and partnerships to-date have been opportunistic, and span a diverse group of third party consultants & vendors, system integrators and resellers. As Upserve expands our market share, we need to mature our partnership strategy, which in turn will increase our revenue contribution from partners. We are looking for a Director of Partnerships & Alliances, a new role within our partner organization. In this key leadership position, you will have responsibility to drive accelerated revenue growth for Upserve via our partner ecosystem. You will be chartered with identifying opportunities to initiate and/or deepen partner relationships, aligning referral and sales initiatives to partner capabilities, and implementing partner strategy in the field. Reporting directly to the CRO, you will be shaping the future of partnerships at Upserve.

Day to day, your responsibilities will include:

  • Create & deliver a great partnership lifecycle experience to our partners.
  • Enable a fast-paced SaaS sale, involving up to 5 decision makers, representing one to 10 restaurant locations nationwide.
  • Manage implementation, prioritization and visibility of the Partner Org initiatives.
  • Define the value proposition and value exchange for each of the partner roles at Upserve.
  • Implement a partner rewards program that enables our partner community while encouraging consistent referrals.
  • Collaborate closely with Marketing to create campaigns that attract new partners as well as design programs that enable our partners to win in the marketplace.
  • Lead a Partner Success team that enables and engages key partners, establishing Upserve as a provider of choice.
  • Monitor and improve overall organizational health in partnerships, build and implement our Partner Strategy.
  • Ensure right partner mix and contribution is in place, by using metrics and reporting mechanisms.

Qualifications:

  • Bachelor’s degree in business, marketing, communications, advertising or related field preferred.
  • 7+ years of progressive Partner sales management experience (SaaS) with rapid -growth technology companies.
  • Shown understanding of “Cloud Economics” and partner profitability in the cloud. You understand partner business and what drives partner behaviors and decision making and the various partner types.
  • Entrepreneurial attitude and willing to lead the business to the next level
  • Approaches problems in a rational manner using sound strategies that ensure effective resolutions.
  • Analytical and data-driven. Demonstrated past success in meeting demanding schedules and making trade off decisions when needed.
  • You can multi-task, you're self-motivated, driven and inspiring. You're highly organized and seek business impact through effective communication and presentations.
  • You are flexible and adapt quickly. We are in a fast paced, always evolving environment. Being comfortable with change and leveraging it is key.
  • Strong interpersonal skills with the proven ability to build and maintain productive relationships with channel partners, executive management, other company departments, and vendors. History of successful cross-functional projects and management. 

 

Nice to have:

  • Prior hospitality experience
  • An MBA

 

Apply

Director, Customer Implementation

Customer OperationsProvidence, RIFull Time

ABOUT THE ROLE

The Director of Customer Implementation leads the installation and on-boarding of customers across the Upserve platform.  This includes the installation of our point-of-sale, migration of payment processing, and integration of 3rd party products into Upserve HQ. 

 

RESPONSIBILITIES:

  • Providing strategic input into the delivery of Upserve products and services
  • Monitoring the quality and timeliness of customer implementations
  • Systematizing the validation of customer dependencies, including networking and hardware
  • Forecasting weekly and monthly revenue projections; providing input into the Operating Plan goals
  

 

QUALIFICATIONS: 

  • Proficiency with data reporting; Salesforce experience highly preferred.
  • 7 to 12 years of progressive experience in program and/or implementation management.
  • Bachelor’s Degree in related field, such as business management or computer science
  • 5 or more years experience managing a team of managers and individual contributors.
  • Prior experience with payments, point-of-sale, hardware, and networking operations highly preferred.

 

Apply

Regional Account Executive

SalesWashington, DCFull Time

ABOUT THE ROLE

As a Regional Account Executive, you will work with our customers to identify ways that they could grow their business through better use of data on their customers, menu, and service staff. In order to do this effectively you must maintain in-depth industry knowledge including marketplace conditions, and competitor positioning in your geographic area. Each month you will drive the sales cycle from generating leads, to demonstrations, to closing deals.

 

A TYPICAL DAY MAY INCLUDE:

  • Becoming an expert in our industry, the product, and our restaurateurs 
  • Working 100% remotely, and living locally in your sales region
  • Carrying out the whole sales cycle which includes: identifying and developing leads, meeting with your clients, creating value propositions, structuring financial deals, negotiating contracts, and closing deals. 
  • Close business consistently if not above quota
  • Conducting discovery calls and visits with customers to identify their business challenges
  • Successfully running online and in person demonstrations of Upserve with restaurateurs and restaurant owners
 

The Account Executive is also responsible for maintaining up-to-date records within Upserve's CRM solution as well as for processing the sales quote and order in an accurate manner. This includes capturing all sales related tasks in the customer's opportunity record, and moving through all sales stages in the process.  

 

 

ABOUT YOU

We're looking for Account Executive with the following:

  • Grit: You possess a consistent drive to overachieve against your personal and professional goals.
  • Curiosity: You have a desire to learn about the restaurant industry, our customers’ pain points, and provide thoughtful solutions to their biggest problems.
  • Impact: You enjoy taking on big, important challenges as well as the small things, because you aim to provide value today. You can apply logic to problems and quickly analyze to provide a recommendation.
  • Empathy: In all of your actions, you strive to convey an understanding and respect for the needs of others. You keep the customer, not your own agenda, at the forefront of your decisions.
  • Openness: You are humble, acknowledge your strengths and weaknesses and take feedback well. You are able to self diagnose and translate that diagnosis into an actionable solution.
  • One Team: You can effectively and concisely communicate with your teammates to motivate and inspire prospects

 

Qualifications:

  • 3-5 years of experience in a sales role (with closing/quota carrying experience)
  • Familiarity and proficiency with full lifecycle sales process management 
  • Understanding of solution-based consultative sales
  • Professional poise and confidence while communicating with executives
  • Salesforce or comparable CRM experience to manage and organize pipeline
  • Committed to a culture of positivity and high performance
  • Value feedback, and thrive on constant improvement and learning
  • Strong work ethic, and a self-driven desire to succeed

  • Excellent written and verbal communication

Not a must, but a plus

  • Prior Experience in the hospitality industry, and using restaurant technology such as POS 
  • Experience selling in a SaaS environment
Apply

Senior Account Executive

SalesNew York, NYFull Time

ABOUT THE ROLE

Senior Account Executives at Upserve are responsible for analyzing a customer’s business objectives, and advising customers on the value of Upserve’s platform as it pertains to their restaurant operations. Additionally, they provide consultations on how to best support our cloud-based Point of Sale and the Upserve HQ analytics product by designing a solution that integrates all technology, networking, hardware, and 3rd party applications into the platform. This will be a remote position. 

 

RESPONSIBILITIES:

  • Consulting with prospective customers on their technology and operations needs
  • Designing a technical and operational solution for single and multi-location restaurants
  • Engages in technical discussions with potential clients through demonstrations and presentations
  • Analyzing the costs currently paid by a customer, and projecting costs and savings with Upserve
  • Forecasting weekly and monthly revenue projections and maintaining customer records in SalesForce 

ABOUT YOU

 

Qualifications:

  • Bachelor’s Degree in related field, such as business management
  • 2 to 5 years of progressive experience advising SMB operations through use of SaaS/technology
  • Proficiency with revenue forecasting and data reporting; Salesforce experience highly preferred
  • Prior experience in the hospitality industry, and using restaurant technology such as POS, highly preferred 

 

WHAT UPSERVE HAS TO OFFER YOU

  •  We put family first. At Upserve that means making the choices that are right for you and taking the paid time off you need when you need it. We know it’s impractical to assume that work never bleeds over into our personal lives, and vice versa. Instead of fighting to keep the two separate, we make sure that our perspective on family reflects the values of our employees.
  • We’ll invest in your career. Upserve is growing quickly, and we’ll give you the opportunity to do the same. Through our internal learning and development resources and our partnership with Vista Equity Partners, you’ll have access to a number of professional development opportunities so that you can keep up with the company’s evolving needs.We care about your wellbeing.
  • We pay 100% of your medical and dental insurance coverage, offer tax savings plans for retirement and dependent care, subsidize your transportation costs, offer a generous and inclusive parental leave, and provide catered lunches/meal allowances.We offer competitive compensation packages. Our people matter! We don’t ignore the role that compensation has on motivation and performance so we strive to equitably compensate our people.
  • We’re creating an inclusive environment where everyone can thrive. Our customers are a diverse group, so we’re building a team that is too. Through our various D&I recruitment partnerships, intramural sports, quarterly engagement and feedback surveys, and more. We’re building an organization that provides our employees with the emotional and physical space to bring their best selves to work.

ABOUT UPSERVE

Upserve is the magic ingredient that helps restaurateurs thrive by putting everything they need in one place. We are a leading restaurant management platform with a cloud-based Point of Sale (POS) system, data and analytics, inventory management and payments processing for small to midsize restaurants. Thousands of restaurants use Upserve to manage relationships with more than 57 million active diners, process over $12 billion in annual sales, and to serve over 36 million meals per month.

Upserve is proud to be an Equal Opportunity Employer. We strive to have a team that is as diverse as the industry we serve and we partner with a number of local organizations working to improve access to the tech industry for underrepresented groups. All qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.

Want to know what it’s like to work at Upserve? Check out our Instagram, Inside Upserve.

 

Apply

Senior Account Executive

SalesChicago, ILFull Time

ABOUT THE ROLE

Senior Account Executives at Upserve are responsible for analyzing a customer’s business objectives, and advising customers on the value of Upserve’s platform as it pertains to their restaurant operations. Additionally, they provide consultations on how to best support our cloud-based Point of Sale and the Upserve HQ analytics product by designing a solution that integrates all technology, networking, hardware, and 3rd party applications into the platform. This will be a remote position. 

 

RESPONSIBILITIES:

  • Consulting with prospective customers on their technology and operations needs
  • Designing a technical and operational solution for single and multi-location restaurants
  • Engages in technical discussions with potential clients through demonstrations and presentations
  • Analyzing the costs currently paid by a customer, and projecting costs and savings with Upserve
  • Forecasting weekly and monthly revenue projections and maintaining customer records in SalesForce 

ABOUT YOU

 

Qualifications:

  • Bachelor’s Degree in related field, such as business management
  • 2 to 5 years of progressive experience advising SMB operations through use of SaaS/technology
  • Proficiency with revenue forecasting and data reporting; Salesforce experience highly preferred
  • Prior experience in the hospitality industry, and using restaurant technology such as POS, highly preferred 

 

WHAT UPSERVE HAS TO OFFER YOU

  •  We put family first. At Upserve that means making the choices that are right for you and taking the paid time off you need when you need it. We know it’s impractical to assume that work never bleeds over into our personal lives, and vice versa. Instead of fighting to keep the two separate, we make sure that our perspective on family reflects the values of our employees.
  • We’ll invest in your career. Upserve is growing quickly, and we’ll give you the opportunity to do the same. Through our internal learning and development resources and our partnership with Vista Equity Partners, you’ll have access to a number of professional development opportunities so that you can keep up with the company’s evolving needs.We care about your wellbeing.
  • We pay 100% of your medical and dental insurance coverage, offer tax savings plans for retirement and dependent care, subsidize your transportation costs, offer a generous and inclusive parental leave, and provide catered lunches/meal allowances.We offer competitive compensation packages. Our people matter! We don’t ignore the role that compensation has on motivation and performance so we strive to equitably compensate our people.
  • We’re creating an inclusive environment where everyone can thrive. Our customers are a diverse group, so we’re building a team that is too. Through our various D&I recruitment partnerships, intramural sports, quarterly engagement and feedback surveys, and more. We’re building an organization that provides our employees with the emotional and physical space to bring their best selves to work.

ABOUT UPSERVE

Upserve is the magic ingredient that helps restaurateurs thrive by putting everything they need in one place. We are a leading restaurant management platform with a cloud-based Point of Sale (POS) system, data and analytics, inventory management and payments processing for small to midsize restaurants. Thousands of restaurants use Upserve to manage relationships with more than 57 million active diners, process over $12 billion in annual sales, and to serve over 36 million meals per month.

Upserve is proud to be an Equal Opportunity Employer. We strive to have a team that is as diverse as the industry we serve and we partner with a number of local organizations working to improve access to the tech industry for underrepresented groups. All qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.

Want to know what it’s like to work at Upserve? Check out our Instagram, Inside Upserve.

 

Apply

Senior Account Executive

SalesSeattle, WAFull Time

ABOUT THE ROLE

Senior Account Executives at Upserve are responsible for analyzing a customer’s business objectives, and advising customers on the value of Upserve’s platform as it pertains to their restaurant operations. Additionally, they provide consultations on how to best support our cloud-based Point of Sale and the Upserve HQ analytics product by designing a solution that integrates all technology, networking, hardware, and 3rd party applications into the platform. This will be a remote position. 

 

RESPONSIBILITIES:

  • Consulting with prospective customers on their technology and operations needs
  • Designing a technical and operational solution for single and multi-location restaurants
  • Engages in technical discussions with potential clients through demonstrations and presentations
  • Analyzing the costs currently paid by a customer, and projecting costs and savings with Upserve
  • Forecasting weekly and monthly revenue projections and maintaining customer records in SalesForce 

ABOUT YOU

 

Qualifications:

  • Bachelor’s Degree in related field, such as business management
  • 2 to 5 years of progressive experience advising SMB operations through use of SaaS/technology
  • Proficiency with revenue forecasting and data reporting; Salesforce experience highly preferred
  • Prior experience in the hospitality industry, and using restaurant technology such as POS, highly preferred 

 

WHAT UPSERVE HAS TO OFFER YOU

  •  We put family first. At Upserve that means making the choices that are right for you and taking the paid time off you need when you need it. We know it’s impractical to assume that work never bleeds over into our personal lives, and vice versa. Instead of fighting to keep the two separate, we make sure that our perspective on family reflects the values of our employees.
  • We’ll invest in your career. Upserve is growing quickly, and we’ll give you the opportunity to do the same. Through our internal learning and development resources and our partnership with Vista Equity Partners, you’ll have access to a number of professional development opportunities so that you can keep up with the company’s evolving needs.We care about your wellbeing.
  • We pay 100% of your medical and dental insurance coverage, offer tax savings plans for retirement and dependent care, subsidize your transportation costs, offer a generous and inclusive parental leave, and provide catered lunches/meal allowances.We offer competitive compensation packages. Our people matter! We don’t ignore the role that compensation has on motivation and performance so we strive to equitably compensate our people.
  • We’re creating an inclusive environment where everyone can thrive. Our customers are a diverse group, so we’re building a team that is too. Through our various D&I recruitment partnerships, intramural sports, quarterly engagement and feedback surveys, and more. We’re building an organization that provides our employees with the emotional and physical space to bring their best selves to work.

ABOUT UPSERVE

Upserve is the magic ingredient that helps restaurateurs thrive by putting everything they need in one place. We are a leading restaurant management platform with a cloud-based Point of Sale (POS) system, data and analytics, inventory management and payments processing for small to midsize restaurants. Thousands of restaurants use Upserve to manage relationships with more than 57 million active diners, process over $12 billion in annual sales, and to serve over 36 million meals per month.

Upserve is proud to be an Equal Opportunity Employer. We strive to have a team that is as diverse as the industry we serve and we partner with a number of local organizations working to improve access to the tech industry for underrepresented groups. All qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.

Want to know what it’s like to work at Upserve? Check out our Instagram, Inside Upserve.

 

Apply

Senior Account Executive

SalesBoston, MAFull Time

ABOUT THE ROLE

Senior Account Executives at Upserve are responsible for analyzing a customer’s business objectives, and advising customers on the value of Upserve’s platform as it pertains to their restaurant operations. Additionally, they provide consultations on how to best support our cloud-based Point of Sale and the Upserve HQ analytics product by designing a solution that integrates all technology, networking, hardware, and 3rd party applications into the platform. This will be a remote position. 

 

RESPONSIBILITIES:

  • Consulting with prospective customers on their technology and operations needs
  • Designing a technical and operational solution for single and multi-location restaurants
  • Engages in technical discussions with potential clients through demonstrations and presentations
  • Analyzing the costs currently paid by a customer, and projecting costs and savings with Upserve
  • Forecasting weekly and monthly revenue projections and maintaining customer records in SalesForce 

ABOUT YOU

 

Qualifications:

  • Bachelor’s Degree in related field, such as business management
  • 2 to 5 years of progressive experience advising SMB operations through use of SaaS/technology
  • Proficiency with revenue forecasting and data reporting; Salesforce experience highly preferred
  • Prior experience in the hospitality industry, and using restaurant technology such as POS, highly preferred 

 

WHAT UPSERVE HAS TO OFFER YOU

  •  We put family first. At Upserve that means making the choices that are right for you and taking the paid time off you need when you need it. We know it’s impractical to assume that work never bleeds over into our personal lives, and vice versa. Instead of fighting to keep the two separate, we make sure that our perspective on family reflects the values of our employees.
  • We’ll invest in your career. Upserve is growing quickly, and we’ll give you the opportunity to do the same. Through our internal learning and development resources and our partnership with Vista Equity Partners, you’ll have access to a number of professional development opportunities so that you can keep up with the company’s evolving needs.We care about your wellbeing.
  • We pay 100% of your medical and dental insurance coverage, offer tax savings plans for retirement and dependent care, subsidize your transportation costs, offer a generous and inclusive parental leave, and provide catered lunches/meal allowances.We offer competitive compensation packages. Our people matter! We don’t ignore the role that compensation has on motivation and performance so we strive to equitably compensate our people.
  • We’re creating an inclusive environment where everyone can thrive. Our customers are a diverse group, so we’re building a team that is too. Through our various D&I recruitment partnerships, intramural sports, quarterly engagement and feedback surveys, and more. We’re building an organization that provides our employees with the emotional and physical space to bring their best selves to work.

ABOUT UPSERVE

Upserve is the magic ingredient that helps restaurateurs thrive by putting everything they need in one place. We are a leading restaurant management platform with a cloud-based Point of Sale (POS) system, data and analytics, inventory management and payments processing for small to midsize restaurants. Thousands of restaurants use Upserve to manage relationships with more than 57 million active diners, process over $12 billion in annual sales, and to serve over 36 million meals per month.

Upserve is proud to be an Equal Opportunity Employer. We strive to have a team that is as diverse as the industry we serve and we partner with a number of local organizations working to improve access to the tech industry for underrepresented groups. All qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.

Want to know what it’s like to work at Upserve? Check out our Instagram, Inside Upserve.

 

Apply

Executive Vice President of Product

Product DevelopmentProvidence, RIFull Time

The EVP, Product is responsible for the long-term vision, strategic direction, and successful execution of Upserve’s technology and product portfolio roadmaps that will rapidly drive organizational capabilities, products, and technology-enabled services. Key priorities will include:

  • Establishment of a world-class cloud-based software development function, ensuring that the technology that underpins our products, services, and business operations is developed in scope, in budget, and on time
  • Development and leadership of an exceptional product organization
  • Strategically managing and delivering a quickly expanding set of groundbreaking technology platforms and technology-enabled services designed to meet the evolving needs of restaurateurs 
  • Alignment or integration of disparate platforms and teams to enable cohesive technology development and product functions across portfolios

Responsibilities

  • Drive continuous innovation, leading the identification and evaluation of product extensions for the expansion and optimization of our platforms
  • Collaborate with the engineering division to successfully deliver on product vision through the creation and effective ongoing development of first-rate, highly differentiated offerings
  • Ensure consistently high performance of teams through clear expectations, coaching/mentoring, and data-driven management
  • Lead the strategy underpinning our cloud and technical infrastructure, overseeing high-level architectural decisions, driving platform integrations, managing cloud migrations, and guiding teams to successful execution on continuous portfolio-wide infrastructure optimization efforts
  • Liaise effectively with both end-users and buyers to ensure alignment of offerings with market demands, optimize user experience, and achieve overall buy-in and satisfaction of our customer base
  • Foster Upserve's public identity as a technology organization
  • Oversee the product management function: create and execute product roadmaps, define and support our cross-functional strategy, drive the development of new products and services across platforms, and manage user experience design and research to align products with market needs  
  • Oversee the data integrity and interface integrity of our products
  • As a member of the Executive team, collaborate across the business on the development and implementation of cross-functional and cross-practice area processes that support our mission and deliver value for customers and stakeholders
     

Required Skills and Experience

  • 15+ years of post-graduate experience
  • Extensive experience serving in a leadership capacity within a business that offers cloud-based, data-oriented technology products
  • Experience leading product development for a software or technology-enabled service organization
  • Proven ability to work within in a cross-disciplinary team across all levels  
  • Ability to prioritize for a diverse range of timescales and competing priorities
  • Experience effectively scaling the offerings of a high-growth organization’s product
  • Proven ability to set strategic vision and oversee its implementation via ownership of portfolio-level technology and product roadmaps
  • Experience leading a best-in-class product management function
  • Persistent focus on delivering creative features that will guarantee market differentiation
  • Experience leading functionally varied, geographically dispersed teams  
  • Ability to correctly identify evolving critical needs in the restaurant industry and establish credibility with restaurateurs
  • Exceptional change management, leadership, and communication skills
  • Understanding of and ability to drive platform integrations and cloud migrations
  • Higher degree (e.g., Master’s or Doctorate) in business or a technical field preferred but not required
     
 
Apply

Director of Strategic Programs

Company OperationsProvidence, RIFull Time

Upserve is searching for a dynamic, operations-focused Director of Strategic Programs (DSP). The Director of Strategic Programs will ensure the timely and accurate completion of multiple strategic initiatives occurring simultaneously. The person in this role will be responsible for providing analytical support, consulting and cross-functional implementation leadership.

In this Director of Strategic Programs role, you will gain hands-on experience in how to run a software company with the Vista Equity Partners, at your back. This role will give you a front-row seat in how a company leadership team works. The DSP role has tremendous career growth opportunity, with the prospect to evolve into an indispensable member of the executive team within the Vista portfolio. The successful DSP will minimize customer disruption, and enhance customer perception of the company’s value proposition, including products and services. The candidate will ensure the timely and accurate completion of multiple strategic initiatives occurring simultaneously. The person in this role will be responsible for providing complex analytical support, consulting and cross-functional implementation leadership.

If you are adept at hard analytical and soft people skills, and able to adapt to rapidly changing business needs, then this job can provide a great deal of personal satisfaction. Strengths in business process assessment, measurement and re-engineering are key, as is the ability to leverage technology to implement business solutions. This is a "roll up your sleeves" organizational role; the successful candidate is expected to perform all functions from administrative processing to leading change initiatives.

 

Responsibilities:

  • Lead cross-functional, high-impact projects as directed by the CEO:
  • Work with and coordinate among effected functional executives
  • Implement, coordinate, and improve software company best practices, Vista best practices, across all functional areas
  • Manage and complete the successful implementation of strategic initiatives that enable revenue growth and/or accelerate company profitability and efficiency
  • Determine, track, and report metrics that measure the successful implementation of various strategic projects and initiatives 

Proactive identification of issues that could impact the successful execution of the Company and leadership in resolving such issues

  • Identify and elevate those issues about which the CEO should be aware and framing/positioning ideas to resolve the problem/mitigate the risk.
  • Be the company representative and the voice of the CEO with external parties to resolve these issues and mitigate risk (e.g. Be the executive lead responsible for de-risking strategic customers at risk
  • Be the point of contact for the company on active or potential litigation issues and keeping the CEO and executive team apprised.
  • Partner with the CEO and CFO on post-M&A activities to drive acquisition integration

Act as a surrogate for the CEO in attending important meetings, calls or events that the CEO is not able to attend

  • Act as portfolio company point of contact for interactions with Vista Equity Partners and Vista Consulting Group, including all strategic initiatives
  • Coordinate interactions amongst and support to the CEO and executive leadership team as needed (e.g. be lead on setting agendas for offsites, coordinating board meeting preparations, coordinate sell side processes etc.)
 

Skills & Requirements

  • Master’s Degree in Business Administration or related field preferred; BA/BS required
  • 5+ years experience in a combination of operations, strategy, investment banking, operations, supply chain, consulting or an equivalent field
  • 3+ years’ proven track record of effectively interacting with executive teams and senior management
  • Extensive program/project management experience
  • Able to comfortably dive into any area of the business or product, understand business needs, and facilitate executive decisions based on changing priorities
  • Financial prowess and ability to create budgets, models, etc.; an expert in spreadsheet manipulation
  • Highest level of integrity and management of confidential information
  • Excellent communicator in written and verbal form; able to lead and influence across multiple levels and multiple functions of an organization
  • Proven ability to track, prioritize, and drive multiple concurrent projects to success. This position is expected to utilize data and metrics to communicate needs with the ease of a business unit owner
 
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Web Developer

MarketingProvidence, RIFull Time

Upserve is looking for a seasoned website developer who has extensive experience with WordPress and loves creating custom web experiences. Making intuitive, responsive, user-friendly websites and microsites is a passion. Collaboration is key, working lockstep with the Marketing team and other internal stakeholders to gather requirements and plan web projects.

Day to day, this means:

  • Developing custom, often complex WordPress-based solutions along with general PHP framework-based solutions
  • Providing guidance and suggestions when finding or developing new technologies and methods to advance the Upserve web offerings
  • Adapting layered design files into responsive HTML / Theme Files
  • Creating plugins & themes from scratch
  • Planning and implementing A/B tests
  • Keeping web properties up to date with latest SEO practices
  • Keeping software up-to-date and secure
  • Developing custom web applications
  • HTML email templating
  • Scoping website needs
  • Hitting deadlines
  • Exercising analytical thinking and judgement
 

Required Skills:

  • Advanced knowledge of self-hosted WordPress (Experience with Multisite WordPress instances a plus)
  • Strong understanding of PHP back-end development
  • Proficient with front-end development, including HTML5, CSS3/SASS, JavaScript and jQuery
  • Experience using a modern front-end development workflow including Node.js, gulp & bower
  • Experience with front-end frameworks such as Bootstrap
  • Comfortable working with version control software
  • Experience working with marketing automation tools (Marketo prefered)
  • Experience with Google Analytics, Google Tag Manager & Google Cloud
  • Experience with Adobe Cloud or equivalent cloud-based design tools
  • Comfortable developing with APIs
 
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Billing & Collections Analyst

FinanceProvidence, RIFull Time

The Billing & Collections Analyst will have the responsibility for the day-to-day overview and administration of the bookings and accounts receivable process, including driving customer collections. This role will work closely with the Finance and Customer Success teams to reconcile billing date. 

Responsibilities:
• Manage collection process for all calls to key accounts and outstanding receivables 
• Ensure detailed documentation of collections efforts and conversations are completed timely and accurately
• Ensuring proper classification of bookings
•  Working with a subscription billing system to reconcile billing data for accuracy
• Generating, delivering and tracking customer invoices
• Processing and posting customer payments and generating payment receipts upon request
• Preparing and analyzing collections reports and recommending action plans
• Enlisting the efforts of sales, support and other internal staff to accelerate the collection process
• Communicating and following up effectively with finance and sales on a daily basis
• Providing customer service and billing support to resolve any issues and to collect on open invoices
• Reconciliation of the Company’s billings and bookings on a monthly basis including investigation of significant variances.
• Ad hoc reporting, as necessary.
 
Requirements:
• Bachelor’s degree in Accounting, Finance, Business, or Economics preferred
• 1+ years of relevant experience managing collections cases
• Knowledge of Accounts Receivable, general billing and collections procedures; SaaS subscription billing a plus
• Strong knowledge and understanding of Excel
• Experience with accounting software, NetSuite preferred
• Ability to multi-task across projects and work cross-functionally
 
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Customer Support Specialist

Customer ServiceDenver, COFull Time

ABOUT THE ROLE

Upserve is the industry's leading full-service Restaurant Management Platform. In a single platform, Upserve offers the market-leading cloud point of sale for restaurants, actionable analytics, and seamless integration with leading third-party restaurant apps.  Thousands of restaurants use Upserve to manage relationships with more than 32 million active diners, and to serve over 23 million meals per month.

 

Upserve is headquartered in Providence with a second office in Denver. Recently, Upserve Denver was recognized by the Denver Business Journal as one of the best places to work in Denver in 2019. We believe that culture is a competitive advantage, and treat it as such - our values of One Team, Impact, Empathy, Openness, Curiosity and Grit guide our daily actions.   Learn more about what that means from our blog - https://upserve.com/inside-upserve - or by following us on Twitter and Instagram (@InsideUpserve).

 

Our Customer Support Specialist understand that our Customers are the magic ingredient. They make it easier for restaurant owners to run their business while respecting their time. Customer Support Specialists are obsessed with problem-solving and efficiently resolving customer issues. They are highly empathetic and natural educators - understanding the stress restaurateurs encounter.  This is a fast-paced, collaborative environment all working towards common goals.

 

A TYPICAL DAY MAY INCLUDE:

  • Fielding inbound customer phone, chat and email inquiries
  • Listening and understanding customer needs and concerns
  • Identifying technical issues and use appropriate troubleshooting steps leading to resolution
  • Keeping detailed notes in SFDC on customer interactions
  • Handling customer requests, provide appropriate solutions and alternatives
  • Ability to achieve daily / weekly / monthly expectations
  • Managing customer expectations regarding estimated response times for issue resolution 
  • Expediting service in situations requiring urgent attention as determined by management
  • Identifying opportunities for improvement and contributes to solutions to enhance workflow efficiency and enhance the customer’s experience

 

***Upserve provides 24/7/365 support for our customers; therefore, shift start times vary between 6:00am and 1:00pm. 

QUALIFICATIONS

Above all else, all Upserve employees are united in our shared optimism, passion, and enthusiasm for the customers we support through our innovative product. In our daily work, exemplify our values of grit, openness, empathy, Impact, and curiosity. It also means that you enjoy having a big impact, can operate autonomously and possess the following qualifications:

 

  • Associate's Degree or Bachelor's degree in related field is preferred
  • Customer service experience
  • Restaurant experience is preferred
  • Professional and effective communications skills – both verbal and written.
  • Ability to effectively interact and maintain professionalism with customers via phone and email
  • Ability to follow through on both verbal and written instructions and effectively adhere to Upserve’s processes and workflows
  • Fluent in Spanish is preferred but not required
  • Ability to multi-task, prioritize and organize multiple tasks concurrently while meeting deadlines
  • Ability to work independently and as part of a team in a customer-driven, fast-paced environment
Apply