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Account Executive

Direct SalesProvidence, RIFull-time

===== About Upserve =====
Upserve is the magic ingredient that helps restaurateurs thrive, putting everything they need in one place. In a single platform, Upserve offers the market-leading cloud point of sale for restaurants, Breadcrumb POS by Upserve; actionable analytics through Upserve HQ; transparent processing with Upserve Payments; mobile restaurant management with Upserve Live, and seamless integration with leading third-party restaurant apps via the Upserve Marketplace. Thousands of restaurants use Upserve to manage relationships with more than 57 million active diners, process over $12 billion in annual sales, and to serve over 36 million meals per month.

Upserve is headquartered in Providence with additional offices in San Francisco, New York City and Denver.  We believe that culture is a competitive advantage, and treat it as such -- our values of One Team, Impact, Empathy, Openness, Curiosity and Grit guide our daily actions.   Learn more about what that means from our blog - https://upserve.com/inside-upserve - or by following us on Twitter and Instagram (@InsideUpserve).

===== About the Role =====
As an Account Executive in Providence, you work with our customers to identify ways that they could grow their business through better use of data on their customers, menu, and service staff.  In order to do this effectively you must maintain in-depth industry knowledge including marketplace conditions, competitor positioning in your geographic area. Each month you will drive the sales cycle from online demonstrations to closing deals.

Day to day, this means:
 - Becoming an expert in our industry, the product, and our restaurateurs
 - Close business consistently if not above quota
 - Conducting discovery calls with customers to identify their business challenges.
 - Successfully running online demonstrations of Upserve with restaurateurs and restaurant owners

===== The Right Ingredients =====
Above all else, all Upserve employees are united in our shared optimism, passion, and enthusiasm for the customers we support through our innovative product. In our daily work, we exemplify our values of grit, openness, empathy, impact, and curiosity.

In particular, our Account Executives have a passion for helping restaurants, closing deals and strong interpersonal skills. This role requires an individual with a strong worth ethic, and self-driven desire and the following qualifications to succeed:

- 2-5 years of experience in an inside sales role carrying a quota
- Excellent written and verbal communication
- Understanding of solution-based consultative sales in a SaaS environment
- Professional poise and confidence while communicating with executives
- Ability to use Salesforce.com and other  technologies to manage and organize pipeline
- Committed to a culture of positivity and high performance
- Value feedback, and thrive on constant improvement and learning
- Strong work ethic, and a self-driven desire to succeed


===== Upserve's "Mise En Place" =====
Above all else, all Upserve employees are united in our shared passion for the hospitality industry, our product, and the impact we can have on the owners and operators we serve. We have a track record of success, with 100%+ growth in the last 3 years. How do we do it? By providing great value to our customers, and by relentlessly focusing on the details - our Mise En Place (everything in its place).
- Our Net Promoter Scores over the last six months are higher than any other SMB software company
- Our SaaS 'quick ratio' and LTV to CAC is exceeding 4x, making us leaders in the market
- Our newest product features enjoy ~70% weekly active users and nearly 50% daily active users.
- Our leadership hails from top companies like OpenTable, TellMe, BrightCove, Microsoft, and McKinsey.
- Our Board and Investment Partners include Vista Equity Partners, First Round, and Pritzker.

But our focus on excellence doesn't stop there. We offer competitive employee benefits, including the following:
- 100% paid medical and dental coverage with the leading provider nationwide
- Flexible and unlimited time off - our policy is "take the time you need, when you need it"       
- A "family first" culture, with generous paid parental and caregiver leave
- 401(k) with built-in financial advisory services
- Quarterly wellness weeks, focused on mental, emotional AND physical health
- Catered healthy lunches daily, as well as organic healthy snacks in our office.
- On-Site dry cleaning pick-up for those who want it...and a flexible "come dressed" policy for others!

Each office has a unique culture, with multiple social clubs and activities driven by the interests of our people.  These range from UpSERVE – our volunteer and service group – to Upserve United our intramural league. As self-professed foodies, we also gather for the occasional “Supper Club”.

Last but not least, Upserve is proud to be an Equal Opportunity Employer! Beyond that, we also care deeply about creating a culture of inclusion, and about improving diversity in tech. We believe in being color brave, not color blind, and partner with a number of local organizations working to improve access to the tech industry for underrepresented groups. These include Project Include, Girls Who Code, Providence IntraCity Geeks, Code.org, PVD Lady Project, and Rosie's Girls to name a few.
Apply

Business Analyst, Customer Operations

Customer ImplementationProvidence, RIFull-time

===== About Upserve =====
Upserve is the magic ingredient that helps restaurateurs thrive, putting everything they need in one place. In a single platform, Upserve offers the market-leading cloud point of sale for restaurants, Breadcrumb POS by Upserve; actionable analytics through Upserve HQ; transparent processing with Upserve Payments; mobile restaurant management with Upserve Live, and seamless integration with leading third-party restaurant apps via the Upserve Marketplace. Thousands of restaurants use Upserve to manage relationships with more than 57 million active diners, process over $12 billion in annual sales, and to serve over 36 million meals per month.

Upserve is headquartered in Providence with additional offices in San Francisco, New York City and Denver.  We believe that culture is a competitive advantage, and treat it as such -- our values of One Team, Impact, Empathy, Openness, Curiosity and Grit guide our daily actions.   Learn more about what that means from our blog - https://upserve.com/inside-upserve - or by following us on Twitter and Instagram (@InsideUpserve).

===== About the Role =====
The Business Analyst, Customer Operations will report to the Implementation Director. You'll work closely with the Support, Implementation, and Customer Success teams to ensure an optimized customer lifecycle. You will focus on collecting, visualizing and disseminating data and insights to the appropriate stakeholders throughout the organization. Both process and technical analysis will come into play as you tackle problems and opportunities that will ensure a better customer adoption, implementation efficiency, and reduced churn.

Day to day, this means:
-Data Collection - Utilize our current sales and process models to collect relevant data for exploitation and analysis.  Also, construct new and creative ways of collecting the data you need to make decisions.
-Data Analysis - Dive into the data using various methods to uncover insights, vet inconsistencies and evaluate patterns.
-Process Analysis - You will  need to be able to audit processes and workflows.  This will test your ability to understand the business cases and define what efficiency means in that process, make recommendations and see to proper implementation.
-Data Visualization - Improve the handoff of insights and analytical products by utilizing data visualization tools to better tell the story you need to convey to senior leadership.
-Presenting relevant insights for timely decision making - Tell the story behind the data that conveys the facts and recommendations based on best practices and industry standards.


===== The Right Ingredients =====
Above all else, all Upserve employees are united in our shared optimism, passion, and enthusiasm for the customers we support through our innovative product. In our daily work, we exemplify our values of grit, openness, empathy, impact, and curiosity. The right person for this role will have a passion for data, process, and telling the story behind the numbers, all while educating your colleagues on new and exciting business insights.  

The ideal Business Analyst, Customer Operations is…Curious, determined and resourceful.  Asking questions is one of the most important characteristics as an analyst.  Leave no stone unturned and no question unasked. Your ability to analyze our systems and data will only be limited by your desire to learn.  A great candidate will look for alternative roads when the path is blocked and even when the going gets tough, they’ll continue to move forward.  The analyst should also know when to stop and reassess their work as to not get lost down rabbit holes.

Additional Requirements
-Masters in Business Administration preferred (or 4-6 years professional experience in an financial or operations analyst role)
-Experience in project or program management, preferably having experience in a technology company or fast paced environment
-Minimum 1 years experience with Salesforce.com or other CRM, preferably with a ADM-201 Certification
-Strong presentation skills, with experience communicating project status, timelines, and blockers to senior leaders within the organization
-Strong acumen for business process, including process design and documentation with tools like Visio or Lucidcharts
-Extensive Excel for Data Analysis experience
-Understanding of data visualization and data presentation methods and tools
-Willingness to learn a data analytics programing language like Python or Ruby
-Excellent written and oral communication skills-General curiosity and passion for data and deriving insights from it!

===== Upserve's "Mise En Place" =====
Above all else, all Upserve employees are united in our shared passion for the hospitality industry, our product, and the impact we can have on the owners and operators we serve. We have a track record of success, with 100%+ growth in the last 3 years. How do we do it? By providing great value to our customers, and by relentlessly focusing on the details - our Mise En Place (everything in its place).
- Our Net Promoter Scores over the last six months are higher than any other SMB software company
- Our SaaS 'quick ratio' and LTV to CAC is exceeding 4x, making us leaders in the market
- Our newest product features enjoy ~70% weekly active users and nearly 50% daily active users.
- Our leadership hails from top companies like OpenTable, TellMe, BrightCove, Microsoft, and McKinsey.
- Our Board and Investment Partners include Vista Equity Partners, First Round, and Pritzker.

But our focus on excellence doesn't stop there. We offer competitive employee benefits, including the following:
- 100% paid medical and dental coverage with the leading provider nationwide
- Flexible and unlimited time off - our policy is "take the time you need, when you need it"       
- A "family first" culture, with generous paid parental and caregiver leave
- 401(k) with built-in financial advisory services
- Quarterly wellness weeks, focused on mental, emotional AND physical health
- Catered healthy lunches daily, as well as organic healthy snacks in our office.
- On-Site dry cleaning pick-up for those who want it...and a flexible "come dressed" policy for others!

Each office has a unique culture, with multiple social clubs and activities driven by the interests of our people.  These range from UpSERVE – our volunteer and service group – to Upserve United our intramural league. As self-professed foodies, we also gather for the occasional “Supper Club”.

Last but not least, Upserve is proud to be an Equal Opportunity Employer! Beyond that, we also care deeply about creating a culture of inclusion, and about improving diversity in tech. We believe in being color brave, not color blind, and partner with a number of local organizations working to improve access to the tech industry for underrepresented groups. These include Project Include, Girls Who Code, Providence IntraCity Geeks, Code.org, PVD Lady Project, and Rosie's Girls to name a few.
Apply

Director, Business Systems

FinanceProvidence, RIFull-time

===== About Upserve =====
Upserve is the magic ingredient that helps restaurateurs thrive, putting everything they need in one place. In a single platform, Upserve offers the market-leading cloud point of sale for restaurants, Breadcrumb POS by Upserve; actionable analytics through Upserve HQ; transparent processing with Upserve Payments; mobile restaurant management with Upserve Live, and seamless integration with leading third-party restaurant apps via the Upserve Marketplace. Thousands of restaurants use Upserve to manage relationships with more than 57 million active diners, process over $12 billion in annual sales, and to serve over 36 million meals per month.

Upserve is headquartered in Providence with additional offices in San Francisco, New York City and Denver.  We believe that culture is a competitive advantage, and treat it as such -- our values of One Team, Impact, Empathy, Openness, Curiosity and Grit guide our daily actions.   Learn more about what that means from our blog - https://upserve.com/inside-upserve - or by following us on Twitter and Instagram (@InsideUpserve).

===== About the Role =====
Upserve is seeking a Director, Business Systems with a passion for business applications and data management and proven experience driving technical solutions. The ideal candidate for this role is equally proficient analyzing business requirements as well as digging into technology and systems architecture.

In this role you will lead a team responsible for managing cross functional systems and will work closely with leaders across the organization to improve business processes and strategies. Gaining a deep understanding of the requirements that drive Upserve’s business process and the technologies that enable them, you will conduct analyses to identify deficiencies, needs, and opportunities for improvement in our use of technology. You will design solutions that increase our efficacy, efficiency, and ensure the integrity of the data we use and you will lead  the development, implementation, and maintenance of our business applications and systems.

Day to day, this means:
-Collaborate with business leaders to understand business requirements and define and tailor systems to solve problems through technology
-Drive alignment and integration across the organization’s business processes and systems
-Drive major business process improvement and automation initiatives across the organization's quote-to-cash, customer relationship management, human capital management, go-to-market and financial reporting systems.
-Design and implement procedures to maintain consistency, quality and integrity of data
-Analyze existing operations and systems and make recommendations for the management and tracking of data and analytics
-Define the strategies for BI and analytics to ensure effective delivery of information that meets current and future requirements
-Ivestigate and provide recommendations on data warehousing and business intelligence solutions
-Maintain provisioning and inventory of cross functional systems and technology
-Create training and instructional resources for systems users


===== The Right Ingredients =====
The ideal candidate:
-Is able to view the organization holistically to design technical solutions that address diverse needs that span across various groups and business functions
-Has exceptional analytical acumen, strong project management skills, and is highly proficient in building effective relationships with both internal and external partners
-Has experience leading a high performing technology-focused team
-Has demonstrated success managing systems and technology, preferably within a high-growth  SaaS company
-Experience with sales and marketing automation tools (i.e. Salesforce, Marketo), as well as enterprise-grade ERP systems (i.e. NetSuite, SuiteCommerce) required


===== Upserve's "Mise En Place" =====
Above all else, all Upserve employees are united in our shared passion for the hospitality industry, our product, and the impact we can have on the owners and operators we serve. We have a track record of success, with 100%+ growth in the last 3 years. How do we do it? By providing great value to our customers, and by relentlessly focusing on the details - our Mise En Place (everything in its place).
- Our Net Promoter Scores over the last six months are higher than any other SMB software company
- Our SaaS 'quick ratio' and LTV to CAC is exceeding 4x, making us leaders in the market
- Our newest product features enjoy ~70% weekly active users and nearly 50% daily active users.
- Our leadership hails from top companies like OpenTable, TellMe, BrightCove, Microsoft, and McKinsey.
- Our Board and Investment Partners include Vista Equity Partners, First Round, and Pritzker.

But our focus on excellence doesn't stop there. We offer competitive employee benefits, including the following:
- 100% paid medical and dental coverage with the leading provider nationwide
- Flexible and unlimited time off - our policy is "take the time you need, when you need it"       
- A "family first" culture, with generous paid parental and caregiver leave
- 401(k) with built-in financial advisory services
- Quarterly wellness weeks, focused on mental, emotional AND physical health
- Catered healthy lunches daily, as well as organic healthy snacks in our office.
- On-Site dry cleaning pick-up for those who want it...and a flexible "come dressed" policy for others!

Each office has a unique culture, with multiple social clubs and activities driven by the interests of our people.  These range from UpSERVE – our volunteer and service group – to Upserve United our intramural league. As self-professed foodies, we also gather for the occasional “Supper Club”.

Last but not least, Upserve is proud to be an Equal Opportunity Employer! Beyond that, we also care deeply about creating a culture of inclusion, and about improving diversity in tech. We believe in being color brave, not color blind, and partner with a number of local organizations working to improve access to the tech industry for underrepresented groups. These include Project Include, Girls Who Code, Providence IntraCity Geeks, Code.org, PVD Lady Project, and Rosie's Girls to name a few.
Apply

Infrastructure Engineer

EngineeringProvidence, RIFull-time

===== About Upserve =====
Upserve is the magic ingredient that helps restaurateurs thrive, putting everything they need in one place. In a single platform, Upserve offers the market-leading cloud point of sale for restaurants, Breadcrumb POS by Upserve; actionable analytics through Upserve HQ; transparent processing with Upserve Payments; mobile restaurant management with Upserve Live, and seamless integration with leading third-party restaurant apps via the Upserve Marketplace. Thousands of restaurants use Upserve to manage relationships with more than 57 million active diners, process over $12 billion in annual sales, and to serve over 36 million meals per month.

Upserve is headquartered in Providence with additional offices in San Francisco, New York City and Denver.  We believe that culture is a competitive advantage, and treat it as such -- our values of One Team, Impact, Empathy, Openness, Curiosity and Grit guide our daily actions.   Learn more about what that means from our blog - https://upserve.com/inside-upserve - or by following us on Twitter and Instagram (@InsideUpserve).

===== About the Role =====
We are seeking a talented Software Engineer to join our Infrastructure team. This group includes some of our top coders, who want to do more and go faster. They are obsessed with automation, and play a critical role improving the tools that keep our products running smoothly. They enable our developers to execute quickly, and strive to maximize product uptime while minimizing developer lag. Our Infrastructure Engineers are also the first line of defense when identifying and diagnosing challenging performance issues, and they play a key role in shaping the direction of Upserve’s engineering processes.

If you're a pragmatic idealist -- you strive for efficient and practical solutions not just theoretically ideal ones, and have a passion for Amazon Web Services (AWS) and operating system internals and databases -- then come join the team!

===== The Right Ingredients =====
Upserve's engineering organization aims to minimize the impacts of Conway’s law by organizing into small teams that can drive from concept to production. Additionally - we ship fast and ship often. Our best engineers are big believers in moving fast with high quality; Speed and craftsmanship are friends not enemies. We do 100’s of deploys a week, and some of the technologies in our stack include React / React Native, Kinesis, DynamoDB, Machine Learning, RedShift, RDS, Ruby, JavaScript, Docker, ECS, Java, Redis, and more.

Qualifications 
 - Outstanding programming skills, and experience with server-side frameworks like Ruby on Rails.
- Proven experience building correct, well-tested systems and components, and driving clarity even given loose direction and requirements.
- Expertise in continuous software delivery and integration. You should have prior experience building, optimizing, and scaling real-time, event-driven, fault-tolerant, and distributed systems.
- Experience with Amazon Web Services (AWS), operating system internals, filesystems, databases, and networks.
- Knowledge of when to employ different storage technologies (e.g. relational, simple file-based, graph-based, noSQL).


===== Upserve's "Mise En Place" =====
Above all else, all Upserve employees are united in our shared passion for the hospitality industry, our product, and the impact we can have on the owners and operators we serve. We have a track record of success, with 100%+ growth in the last 3 years. How do we do it? By providing great value to our customers, and by relentlessly focusing on the details - our Mise En Place (everything in its place).
- Our Net Promoter Scores over the last six months are higher than any other SMB software company
- Our SaaS 'quick ratio' and LTV to CAC is exceeding 4x, making us leaders in the market
- Our newest product features enjoy ~70% weekly active users and nearly 50% daily active users.
- Our leadership hails from top companies like OpenTable, TellMe, BrightCove, Microsoft, and McKinsey.
- Our Board and Investment Partners include Vista Equity Partners, First Round, and Pritzker.

But our focus on excellence doesn't stop there. We offer competitive employee benefits, including the following:
- 100% paid medical and dental coverage with the leading provider nationwide
- Flexible and unlimited time off - our policy is "take the time you need, when you need it"       
- A "family first" culture, with generous paid parental and caregiver leave
- 401(k) with built-in financial advisory services
- Quarterly wellness weeks, focused on mental, emotional AND physical health
- Catered healthy lunches daily, as well as organic healthy snacks in our office.
- On-Site dry cleaning pick-up for those who want it...and a flexible "come dressed" policy for others!

Each office has a unique culture, with multiple social clubs and activities driven by the interests of our people.  These range from UpSERVE – our volunteer and service group – to Upserve United our intramural league. As self-professed foodies, we also gather for the occasional “Supper Club”.

Last but not least, Upserve is proud to be an Equal Opportunity Employer! Beyond that, we also care deeply about creating a culture of inclusion, and about improving diversity in tech. We believe in being color brave, not color blind, and partner with a number of local organizations working to improve access to the tech industry for underrepresented groups. These include Project Include, Girls Who Code, Providence IntraCity Geeks, Code.org, PVD Lady Project, and Rosie's Girls to name a few.
Apply

Knowledge Management Specialist

Customer SupportProvidence, RIFull-time

===== About Upserve =====
Upserve is the magic ingredient that helps restaurateurs thrive, putting everything they need in one place. In a single platform, Upserve offers the market-leading cloud point of sale for restaurants, Breadcrumb POS by Upserve; actionable analytics through Upserve HQ; transparent processing with Upserve Payments; mobile restaurant management with Upserve Live, and seamless integration with leading third-party restaurant apps via the Upserve Marketplace. Thousands of restaurants use Upserve to manage relationships with more than 57 million active diners, process over $12 billion in annual sales, and to serve over 36 million meals per month.

Upserve is headquartered in Providence with additional offices in San Francisco, New York City and Denver.  We believe that culture is a competitive advantage, and treat it as such -- our values of One Team, Impact, Empathy, Openness, Curiosity and Grit guide our daily actions.   Learn more about what that means from our blog - https://upserve.com/inside-upserve - or by following us on Twitter and Instagram (@InsideUpserve).


===== About the Role =====
The Knowledge Management Specialist is a part of the Support Operations team reporting the Director of Support Operations. This role will work hand-in-hand with Customer Support Operations and Learning & Development teams to develop and maintain high quality knowledge base content for both Upserve’s internal Customer Support team and our restaurateurs.
Upserve’s Support Operations team supports our best-in-class Customer Support team, who support our restaurateurs and restaurant owners by providing exceptional support and drive continual improvement efforts. In order for the Support team to be successful, the Support Operations team defines and streamlines processes and workflows, build tools to make delivering high quality support seamless, and evaluates support data to help assess the Team’s performance.

Day to day this means:
- Creating, maintaining, and editing a high volume of knowledge base articles that are used by both technical and non-technical audiences
- Managing all aspects of the documentation process
- Working with internal experts, such as product managers and our marketing group, to develop training content.
- Creating dynamic courses that map to a larger curriculum vision and training roadmap.
- Writing and designing course handouts, job aids and reference documents that pair with our trainings.

===== The Right Ingredients =====
Above all else, all Upserve employees are united in our shared optimism, passion, and enthusiasm for the customers we support through our innovative product. In our daily work, we exemplify our values of grit, openness, empathy, impact, and curiosity.

In particular, The Knowledge Management Specialist will have a passion for helping others, technical writing and strong interpersonal skills. This role requires an individual with a strong worth ethic, and self-driven desire to succeed.
To be successful in this role you must…
-Have strong technical writing and content creating skills
-Be able to create content that clearly and simply communicates complex technical topics to a non-technical audience
-Have proven success creating content which drives continual improvement
-Strong ability to prioritize and work autonomously
-Have experience working within a CRM; Salesforce experience is preferred
-Working knowledge of ITIL Knowledge Management is preferred

===== Upserve's "Mise En Place" =====
Above all else, all Upserve employees are united in our shared passion for the hospitality industry, our product, and the impact we can have on the owners and operators we serve. We have a track record of success, with 100%+ growth in the last 3 years. How do we do it? By providing great value to our customers, and by relentlessly focusing on the details - our Mise En Place (everything in its place).
- Our Net Promoter Scores over the last six months are higher than any other SMB software company
- Our SaaS 'quick ratio' and LTV to CAC is exceeding 4x, making us leaders in the market
- Our newest product features enjoy ~70% weekly active users and nearly 50% daily active users.
- Our leadership hails from top companies like OpenTable, TellMe, BrightCove, Microsoft, and McKinsey.
- Our Board and Investment Partners include Vista Equity Partners, First Round, and Pritzker.

But our focus on excellence doesn't stop there. We offer competitive employee benefits, including the following:
- 100% paid medical and dental coverage with the leading provider nationwide
- Flexible and unlimited time off - our policy is "take the time you need, when you need it"       
- A "family first" culture, with generous paid parental and caregiver leave
- 401(k) with built-in financial advisory services
- Quarterly wellness weeks, focused on mental, emotional AND physical health
- Catered healthy lunches daily, as well as organic healthy snacks in our office.
- On-Site dry cleaning pick-up for those who want it...and a flexible "come dressed" policy for others!

Each office has a unique culture, with multiple social clubs and activities driven by the interests of our people.  These range from UpSERVE – our volunteer and service group – to Upserve United our intramural league. As self-professed foodies, we also gather for the occasional “Supper Club”.

Last but not least, Upserve is proud to be an Equal Opportunity Employer! Beyond that, we also care deeply about creating a culture of inclusion, and about improving diversity in tech. We believe in being color brave, not color blind, and partner with a number of local organizations working to improve access to the tech industry for underrepresented groups. These include Project Include, Girls Who Code, Providence IntraCity Geeks, Code.org, PVD Lady Project, and Rosie's Girls to name a few.
Apply

Manager, Sales Development

Sales DevelopmentProvidence, RIFull-time

===== About Upserve =====
Upserve is the magic ingredient that helps restaurateurs thrive, putting everything they need in one place. In a single platform, Upserve offers the market-leading cloud point of sale for restaurants, Breadcrumb POS by Upserve; actionable analytics through Upserve HQ; transparent processing with Upserve Payments; mobile restaurant management with Upserve Live, and seamless integration with leading third-party restaurant apps via the Upserve Marketplace. Thousands of restaurants use Upserve to manage relationships with more than 57 million active diners, process over $12 billion in annual sales, and to serve over 36 million meals per month.

Upserve is headquartered in Providence with additional offices in San Francisco, New York City and Denver.  We believe that culture is a competitive advantage, and treat it as such -- our values of One Team, Impact, Empathy, Openness, Curiosity and Grit guide our daily actions.   Learn more about what that means from our blog - https://upserve.com/inside-upserve - or by following us on Twitter and Instagram (@InsideUpserve).

===== About this Role =====
Upserve's Sales Development Representatives are on the front-line of our business and are responsible for prospecting and scheduling demo presentations for our Account Executives. In this role you will oversee and motivate and this competitive team with a focus on delivering a winning strategy and coaching. You will report into the Director, Sales Development and own the execution of our company’s inbound and outbound prospecting efforts to drive pipeline for the organization.

Day to day, your responsibilities will include:
- Using technology (Salesforce, Outreach, and Marketo) to track progress against goals and improve productivity
- Meeting and striving to exceed weekly and monthly team goals
- Developing and executing our Inbound and Outbound prospecting strategies, including script updates and targeted campaigns
- Working closely with Marketing, Sales, and Operations teams to create the tools and processes that will enable your team’s success
- Coaching your team on sales best practices by analyzing quantitative metrics as well as recorded call reviews
- Joining calls with important customers to help educate them about Upserve’s platform, knowing our product inside and out (we’ll train you of course)

===== The Right Ingredients =====
- Minimum of 3 years of sales experience, preferably within a B2B SaaS environment
- Prior team lead or people manager experience required
- Proven experience executing sales strategy using a data driven approach
- Ability to hire, coach, train, and mentor successful SDRs
- Experience with Salesforce, Marketo and other tech to report and analyze sales funnel and sales cycle metrics
- An entrepreneurial spirit - our sales team is hard-working, well organized, self-motivated and confident
- A passion for sales and technology that helps restaurateurs succeed


===== Upserve's "Mise En Place" =====
Above all else, all Upserve employees are united in our shared passion for the hospitality industry, our product, and the impact we can have on the owners and operators we serve. We have a track record of success, with 100%+ growth in the last 3 years. How do we do it? By providing great value to our customers, and by relentlessly focusing on the details - our Mise En Place (everything in its place).
- Our Net Promoter Scores over the last six months are higher than any other SMB software company
- Our SaaS 'quick ratio' and LTV to CAC is exceeding 4x, making us leaders in the market
- Our newest product features enjoy ~70% weekly active users and nearly 50% daily active users.
- Our leadership hails from top companies like OpenTable, TellMe, BrightCove, Microsoft, and McKinsey.
- Our Board and Investment Partners include Vista Equity Partners, First Round, and Pritzker.

But our focus on excellence doesn't stop there. We offer competitive employee benefits, including the following:
- 100% paid medical and dental coverage with the leading provider nationwide
- Flexible and unlimited time off - our policy is "take the time you need, when you need it"       
- A "family first" culture, with generous paid parental and caregiver leave
- 401(k) with built-in financial advisory services
- Quarterly wellness weeks, focused on mental, emotional AND physical health
- Catered healthy lunches daily, as well as organic healthy snacks in our office.
- On-Site dry cleaning pick-up for those who want it...and a flexible "come dressed" policy for others!

Each office has a unique culture, with multiple social clubs and activities driven by the interests of our people.  These range from UpSERVE – our volunteer and service group – to Upserve United our intramural league. As self-professed foodies, we also gather for the occasional “Supper Club”.

Last but not least, Upserve is proud to be an Equal Opportunity Employer! Beyond that, we also care deeply about creating a culture of inclusion, and about improving diversity in tech. We believe in being color brave, not color blind, and partner with a number of local organizations working to improve access to the tech industry for underrepresented groups. These include Project Include, Girls Who Code, Providence IntraCity Geeks, Code.org, PVD Lady Project, and Rosie's Girls to name a few.
Apply

Marketing Program Manager, Channel

MarketingProvidence, RIFull-time

===== About Upserve =====
Upserve is the magic ingredient that helps restaurateurs thrive, putting everything they need in one place. In a single platform, Upserve offers the market-leading cloud point of sale for restaurants, Breadcrumb POS by Upserve; actionable analytics through Upserve HQ; transparent processing with Upserve Payments; mobile restaurant management with Upserve Live, and seamless integration with leading third-party restaurant apps via the Upserve Marketplace. Thousands of restaurants use Upserve to manage relationships with more than 57 million active diners, process over $12 billion in annual sales, and to serve over 36 million meals per month.

Upserve is headquartered in Providence with additional offices in San Francisco, New York City and Denver.  We believe that culture is a competitive advantage, and treat it as such -- our values of One Team, Impact, Empathy, Openness, Curiosity and Grit guide our daily actions.   Learn more about what that means from our blog - https://upserve.com/inside-upserve - or by following us on Twitter and Instagram (@InsideUpserve).

===== About the Role =====
Upserve is seeking a Marketing Program Manager to drive the marketing efforts for our referral partner program and strategic alliances. This role will report into our SVP, Alliance and Channel and will own the strategy and execution of our partner acquisition programs and marketing campaigns.

Day to day this means:
• Creating unique territory specific campaign strategies to support our expansion goals
• Building, testing and scaling partner acquisition programs
• Possessing a strong understanding of marketing automation tools, specifically Marketo
• Managing and improving our reporting infrastructure and produce analytics for stakeholders on campaigns, leads and database health to enable the sales and marketing team to make data-driven decisions for new partner acquisition
• Effectively planning, executing, and measuring high-impact traditional and experiential marketing programs (email campaigns and nurtures, direct mail, prospect webinars, etc) to meet or exceed objectives
• Ensuring prospect campaigns are tightly coordinated with our inbound, outbound and events strategies
• Managing multiple projects and campaigns at a time, ensuring clear and proactive communication and follow up with other departments and 3rd parties to meet deadlines and stay within budget
• Continuously monitoring campaign activity and results and make proactive course-corrections to ensure that all initiatives are performing to expectations
• Staying current on product features, benefits and be able to communicate them clearly to the market.
• Ensuring leads generated by programs are properly assigned and handed off into the pre/post-event lead qualification process
• Performing analysis for a variety of databases, mailing lists, customer lists, trade show lists and other information sources


===== The Right Ingredients =====
To be successful in this role you must have strong project management skills, the ability to manage competing priorities, excellent relationship management skills, the gravitas to interface with senior leadership both internally and externally, and possess the judgement needed to anticipate challenges/blockers and escalate them.
 
Additionally, the right right person will possess the following qualifications:
- 3-5 years of experience in B2B marketing
- 3+ years of marketing program management or project management experience
- Excellent verbal, written, and presentation skills
- Comfort calculating ROI and LTV and making decisions based on data
- Superb project management skills
- Experience with Marketo and Salesforce or similar systems

===== Upserve's "Mise En Place" =====
Above all else, all Upserve employees are united in our shared passion for the hospitality industry, our product, and the impact we can have on the owners and operators we serve. We have a track record of success, with 100%+ growth in the last 3 years. How do we do it? By providing great value to our customers, and by relentlessly focusing on the details - our Mise En Place (everything in its place).
- Our Net Promoter Scores over the last six months are higher than any other SMB software company
- Our SaaS 'quick ratio' and LTV to CAC is exceeding 4x, making us leaders in the market
- Our newest product features enjoy ~70% weekly active users and nearly 50% daily active users.
- Our leadership hails from top companies like OpenTable, TellMe, BrightCove, Microsoft, and McKinsey.
- Our Board and Investment Partners include Vista Equity Partners, First Round, and Pritzker.

But our focus on excellence doesn't stop there. We offer competitive employee benefits, including the following:
- 100% paid medical and dental coverage with the leading provider nationwide
- Flexible and unlimited time off - our policy is "take the time you need, when you need it"       
- A "family first" culture, with generous paid parental and caregiver leave
- 401(k) with built-in financial advisory services
- Quarterly wellness weeks, focused on mental, emotional AND physical health
- Catered healthy lunches daily, as well as organic healthy snacks in our office.
- On-Site dry cleaning pick-up for those who want it...and a flexible "come dressed" policy for others!

Each office has a unique culture, with multiple social clubs and activities driven by the interests of our people.  These range from UpSERVE – our volunteer and service group – to Upserve United our intramural league. As self-professed foodies, we also gather for the occasional “Supper Club”.

Last but not least, Upserve is proud to be an Equal Opportunity Employer! Beyond that, we also care deeply about creating a culture of inclusion, and about improving diversity in tech. We believe in being color brave, not color blind, and partner with a number of local organizations working to improve access to the tech industry for underrepresented groups. These include Project Include, Girls Who Code, Providence IntraCity Geeks, Code.org, PVD Lady Project, and Rosie's Girls to name a few.
Apply

Partner Sales Manager, Alliances

Channel and Partner SalesProvidence, RIFull-time

===== About Upserve =====
Upserve is the magic ingredient that helps restaurateurs thrive, putting everything they need in one place. In a single platform, Upserve offers the market-leading cloud point of sale for restaurants, Breadcrumb POS by Upserve; actionable analytics through Upserve HQ; transparent processing with Upserve Payments; mobile restaurant management with Upserve Live, and seamless integration with leading third-party restaurant apps via the Upserve Marketplace. Thousands of restaurants use Upserve to manage relationships with more than 57 million active diners, process over $12 billion in annual sales, and to serve over 36 million meals per month.

Upserve is headquartered in Providence with additional offices in San Francisco, New York City and Denver.  We believe that culture is a competitive advantage, and treat it as such -- our values of One Team, Impact, Empathy, Openness, Curiosity and Grit guide our daily actions.   Learn more about what that means from our blog - https://upserve.com/inside-upserve - or by following us on Twitter and Instagram (@InsideUpserve).

===== About the Role =====
Our Partner Sales Managers, Alliances (PSMs) are some of the strongest closers within our business. They report directly to our SVP Alliances and Partner Sales, Brad Kime, and are responsible for driving revenue generation activities from our strategic partner, First Data.

For the true sales professional, this role provides an excellent opportunity to hone your skills while also gaining valuable experience influencing the achievement of others.  If you're a "roll up your sleeves, and get it done" type that thrives in a heavily achievement-oriented environment - we would love to have you on the team!

Day to day, this means:
• Acquiring new partners (typically restaurant consultants, payment ISAs and POS VARs).
• Engaging First Data sales agents to promote sale of Upserve products.
• Creating and advising FD sales agents on deal by deal sales strategies.
• Ramping and educating new FD sales agents  on Upserve's value proposition and sales process.
• Completing sales demonstrations with customer referrals from FD sales agents  as needed.
• Driving expanded revenue production from individual Partner sales agents , and accurately forecasting revenue by month.

=====The Right Ingredients =====
For this role, we're looking for ambitious individuals, with a history of achievement through direct and indirect influence, who also have the following qualifications:
  • 4-6 years selling , preferably in SaaS/Hospitality Tech industry as well as Channel/Indirect sales environment.
• Partnership experience through previous Business Development experience preferred.
Deep understanding of the Restaurant Point-of-Sale market solutions preferred.
• Excellent verbal, written, and presentation skills.
• Comfort with sales forecasting, and using SFDC to track and manage a pipeline.
• Comfort with contract negotiations with a partner.  Excellent judgement on issues that may result.
• Well organized, with the ability to manage multiple competing priorities.  


===== Upserve's "Mise En Place" =====
Above all else, all Upserve employees are united in our shared passion for the hospitality industry, our product, and the impact we can have on the owners and operators we serve. We have a track record of success, with 100%+ growth in the last 3 years. How do we do it? By providing great value to our customers, and by relentlessly focusing on the details - our Mise En Place (everything in its place).
- Our Net Promoter Scores over the last six months are higher than any other SMB software company
- Our SaaS 'quick ratio' and LTV to CAC is exceeding 4x, making us leaders in the market
- Our newest product features enjoy ~70% weekly active users and nearly 50% daily active users.
- Our leadership hails from top companies like OpenTable, TellMe, BrightCove, Microsoft, and McKinsey.
- Our Board and Investment Partners include Vista Equity Partners, First Round, and Pritzker.

But our focus on excellence doesn't stop there. We offer competitive employee benefits, including the following:
- 100% paid medical and dental coverage with the leading provider nationwide
- Flexible and unlimited time off - our policy is "take the time you need, when you need it"       
- A "family first" culture, with generous paid parental and caregiver leave
- 401(k) with built-in financial advisory services
- Quarterly wellness weeks, focused on mental, emotional AND physical health
- Catered healthy lunches daily, as well as organic healthy snacks in our office.
- On-Site dry cleaning pick-up for those who want it...and a flexible "come dressed" policy for others!

Each office has a unique culture, with multiple social clubs and activities driven by the interests of our people.  These range from UpSERVE – our volunteer and service group – to Upserve United our intramural league. As self-professed foodies, we also gather for the occasional “Supper Club”.

Last but not least, Upserve is proud to be an Equal Opportunity Employer! Beyond that, we also care deeply about creating a culture of inclusion, and about improving diversity in tech. We believe in being color brave, not color blind, and partner with a number of local organizations working to improve access to the tech industry for underrepresented groups. These include Project Include, Girls Who Code, Providence IntraCity Geeks, Code.org, PVD Lady Project, and Rosie's Girls to name a few.
Apply

Product Manager

Product ManagementProvidence, RIFull-time

===== About Upserve =====
Upserve is the magic ingredient that helps restaurateurs thrive, putting everything they need in one place. In a single platform, Upserve offers the market-leading cloud point of sale for restaurants, Breadcrumb POS by Upserve; actionable analytics through Upserve HQ; transparent processing with Upserve Payments; mobile restaurant management with Upserve Live, and seamless integration with leading third-party restaurant apps via the Upserve Marketplace. Thousands of restaurants use Upserve to manage relationships with more than 57 million active diners, process over $12 billion in annual sales, and to serve over 36 million meals per month.

Upserve is headquartered in Providence with additional offices in San Francisco, New York City and Denver.  We believe that culture is a competitive advantage, and treat it as such -- our values of One Team, Impact, Empathy, Openness, Curiosity and Grit guide our daily actions.   Learn more about what that means from our blog - https://upserve.com/inside-upserve - or by following us on Twitter and Instagram (@InsideUpserve).

Upserve is seeking a visionary Product Manager to lead product on our mobile app, Upserve Live and to help us meet our ambitious growth goals for 2018. In this high visibility role you will collaborate with teams across the company to translate our customers' needs and our company's vision and goals into product strategy. To accomplish this you will work with Support, Customer Success, Marketing, and Sales to gain a deep understanding of our customers' needs as well as the competitive market. You will partner with Corporate Development and Sales on key features, partnerships, and strategies to grow our business and you will collaborate with Engineering, your fellow PMs, and our Lead UX Designer to drive delivery of initiatives across our product line. 

Day-to-day this means:
- Lead product on Upserve Live, our mobile iOS and Android app
- Translate strategy into prioritized, stack-ranked initiatives, features, and requirements within features, using tools like Aha.io
- Handle interdependencies within a release. Call out and squash risk and ambiguity in the plan. Prioritize bugs / invisible improvements alongside new features
- Know the competition and figure out how we leave them no room to win.
- Communicate clearly and effectively, to both technical and non-technical audiences, whether it's via Slack , Google doc, email, presentation, tweet, blog post, spreadsheet or github
- Define whole product requirements. Anticipate the needs of partners, success team, sales and more
- Collaborate with design/UX team on wireframes, prototypes and mockups
- Run user testing and listening labs, and visit customers
- Collaborate with product marketing peers to set positioningmessaging and communicate the vision to internal and external audiences, such as on our website
- Stay close to our sales team, especially for feature requests (usually, so you can say no)
- Train customer success & support team on product capabilities
- Understand deeply how customers use our product (using Totango, Intercom, interviews, etc.)
- Measure product-market fit after launch, to guide iterative improvement

REQUIREMENTS
- 3+ years experience as a Technical Product Management in a Software Development or SaaS environment
- Agile project management experience (Scrum Master, Product Owner)
- Experience performing business requirements analysis/ design, prioritizing goals and mitigating dev’t risks
- Excellent communication skills particularly in communicating technical information to non-technical audiences
- Ability to prioritize goals and roadmaps, and to identify and mitigate development risks
===== Upserve's "Mise En Place" =====
Above all else, all Upserve employees are united in our shared passion for the hospitality industry, our product, and the impact we can have on the owners and operators we serve. We have a track record of success, with 100%+ growth in the last 3 years. How do we do it? By providing great value to our customers, and by relentlessly focusing on the details - our Mise En Place (everything in its place).
- Our Net Promoter Scores over the last six months are higher than any other SMB software company
- Our SaaS 'quick ratio' and LTV to CAC is exceeding 4x, making us leaders in the market
- Our newest product features enjoy ~70% weekly active users and nearly 50% daily active users.
- Our leadership hails from top companies like OpenTable, TellMe, BrightCove, Microsoft, and McKinsey.
- Our Board and Investment Partners include Vista Equity Partners, First Round, and Pritzker.

But our focus on excellence doesn't stop there. We offer competitive employee benefits, including the following:
- 100% paid medical and dental coverage with the leading provider nationwide
- Flexible and unlimited time off - our policy is "take the time you need, when you need it"       
- A "family first" culture, with generous paid parental and caregiver leave
- 401(k) with built-in financial advisory services
- Quarterly wellness weeks, focused on mental, emotional AND physical health
- Catered healthy lunches daily, as well as organic healthy snacks in our office.
- On-Site dry cleaning pick-up for those who want it...and a flexible "come dressed" policy for others!

Each office has a unique culture, with multiple social clubs and activities driven by the interests of our people.  These range from UpSERVE – our volunteer and service group – to Upserve United our intramural league. As self-professed foodies, we also gather for the occasional “Supper Club”.

Last but not least, Upserve is proud to be an Equal Opportunity Employer! Beyond that, we also care deeply about creating a culture of inclusion, and about improving diversity in tech. We believe in being color brave, not color blind, and partner with a number of local organizations working to improve access to the tech industry for underrepresented groups. These include Project Include, Girls Who Code, Providence IntraCity Geeks, Code.org, PVD Lady Project, and Rosie's Girls to name a few.
Apply

Risk Management Specialist

FinanceProvidence, RIFull-time

===== About Upserve =====
Upserve is the magic ingredient that helps restaurateurs thrive, putting everything they need in one place. In a single platform, Upserve offers the market-leading cloud point of sale for restaurants, Breadcrumb POS by Upserve; actionable analytics through Upserve HQ; transparent processing with Upserve Payments; mobile restaurant management with Upserve Live, and seamless integration with leading third-party restaurant apps via the Upserve Marketplace. Thousands of restaurants use Upserve to manage relationships with more than 57 million active diners, process over $12 billion in annual sales, and to serve over 36 million meals per month.

Upserve is headquartered in Providence with additional offices in San Francisco, New York City and Denver.  We believe that culture is a competitive advantage, and treat it as such -- our values of One Team, Impact, Empathy, Openness, Curiosity and Grit guide our daily actions.   Learn more about what that means from our blog - https://upserve.com/inside-upserve - or by following us on Twitter and Instagram (@InsideUpserve).

===== About the Role =====
The Risk Management Specialist’s primary responsibility is to help protect the company from fraud threats, unreasonable risks, and violations of industry and banking partner regulations. This is accomplished by performing and documenting initial risk evaluations of prospective restaurateurs, and by monitoring for fraudulent and suspicious activities on the Upserve network. Risk Management Specialists conduct investigations for single restaurants, multi-location restaurant groups, and other business types. They look to identify gaps in information or documentation and must communicate this information verbally and written in a manner that is clear and effective for internal stakeholders.
In this entry-level role you will learn about the FinTech industry and SaaS. You will gain extensive knowledge of credit risk management principles, tools and strategies, and will become an expert researcher using LexisNexis and other tools)

Day to day responsibilities:
- Screen prospective restaurants through risk-monitoring tools – interpret, understand, document and react effectively.
- Ensure appropriate internal documentation and organization.
- Gather relevant information to assess risk profile of restaurant; leverage this information to perform thorough analysis and to make informed approval decisions/recommendations.  
- Monitor fraud/suspicious activity reporting for Upserve portfolio, perform inquires within acceptable timeframe.
- Understand rules and regulations of industry regulators and banking partners, and facilitate their implementation.
- Identify and implement improvements to processes, documents, tools, reports, etc. to benefit the company and our customers.


===== The Right Ingredients =====
Above all else, all Upserve employees are united in our shared optimism, passion, and enthusiasm for the customers we support through our innovative product. In our daily work, we exemplify our values of grit, openness, empathy, impact, and curiosity.

In particular, the Risk Management Specialist is someone with a natural inclination towards data-driven decision making who derives great enjoyment from solving problems. They are collaborative, service-minded, and highly responsive to the needs of internal and external partners.

Qualifications:
- Bachelor's degree preferred (but not required)
- Excellent analytical, organizational and problem solving skills
- Strong attention to detail and accuracy
- Enjoys working in a fast-paced environment with limited supervision
- Ability to work independently but with a team focus
- Effective communication and interpersonal skills
- Ability to establish priorities and work within time constraints

===== Upserve's "Mise En Place" =====
Above all else, all Upserve employees are united in our shared passion for the hospitality industry, our product, and the impact we can have on the owners and operators we serve. We have a track record of success, with 100%+ growth in the last 3 years. How do we do it? By providing great value to our customers, and by relentlessly focusing on the details - our Mise En Place (everything in its place).
- Our Net Promoter Scores over the last six months are higher than any other SMB software company
- Our SaaS 'quick ratio' and LTV to CAC is exceeding 4x, making us leaders in the market
- Our newest product features enjoy ~70% weekly active users and nearly 50% daily active users.
- Our leadership hails from top companies like OpenTable, TellMe, BrightCove, Microsoft, and McKinsey.
- Our Board and Investment Partners include Vista Equity Partners, First Round, and Pritzker.

But our focus on excellence doesn't stop there. We offer competitive employee benefits, including the following:
- 100% paid medical and dental coverage with the leading provider nationwide
- Flexible and unlimited time off - our policy is "take the time you need, when you need it"       
- A "family first" culture, with generous paid parental and caregiver leave
- 401(k) with built-in financial advisory services
- Quarterly wellness weeks, focused on mental, emotional AND physical health
- Catered healthy lunches daily, as well as organic healthy snacks in our office.
- On-Site dry cleaning pick-up for those who want it...and a flexible "come dressed" policy for others!

Each office has a unique culture, with multiple social clubs and activities driven by the interests of our people.  These range from UpSERVE – our volunteer and service group – to Upserve United our intramural league. As self-professed foodies, we also gather for the occasional “Supper Club”.

Last but not least, Upserve is proud to be an Equal Opportunity Employer! Beyond that, we also care deeply about creating a culture of inclusion, and about improving diversity in tech. We believe in being color brave, not color blind, and partner with a number of local organizations working to improve access to the tech industry for underrepresented groups. These include Project Include, Girls Who Code, Providence IntraCity Geeks, Code.org, PVD Lady Project, and Rosie's Girls to name a few.
Apply

Sales Development Representative

Sales DevelopmentProvidence, RIFull-time

===== About Upserve =====
Upserve is the magic ingredient that helps restaurateurs thrive, putting everything they need in one place. In a single platform, Upserve offers the market-leading cloud point of sale for restaurants, Breadcrumb POS by Upserve; actionable analytics through Upserve HQ; transparent processing with Upserve Payments; mobile restaurant management with Upserve Live, and seamless integration with leading third-party restaurant apps via the Upserve Marketplace. Thousands of restaurants use Upserve to manage relationships with more than 57 million active diners, process over $12 billion in annual sales, and to serve over 36 million meals per month.

Upserve is headquartered in Providence with additional offices in San Francisco, New York City and Denver.  We believe that culture is a competitive advantage, and treat it as such -- our values of One Team, Impact, Empathy, Openness, Curiosity and Grit guide our daily actions.   Learn more about what that means from our blog - https://upserve.com/inside-upserve - or by following us on Twitter and Instagram (@InsideUpserve).

===== About the Role =====
Upserve is seeking Sales Development Representatives (SDR) to join our sales team-- this is a phenomenal way to develop your sales and business skills within a growing and dynamic technology company! If you value teamwork, personal achievement, and good food - you'll fit right in!

As a SDR you will research prospective customers, create outreach strategies, and identify sales opportunities. You will conduct exploratory conversations with potential customers, use your business acumen to identify how Upserve's platform can help their restaurant succeed.  While doing so, you'll gain a deeper understanding of restaurant operations, what challenges they face on a daily basis, and how the Upserve platform technology can dramatically improve their businesses and employees' lives.

Day to day, this means:
-  Conduct high volume prospecting (60-100 activities/day) to qualify leads through calls, emails, and chat.
-  Work closely and collaboratively with our team to develop and implement appropriate prospecting strategies.
-  Schedule introductory meetings for our regional Sales Executives to further assess a restaurant's needs.

Whether you have some prior sales experience or you're just getting started, we'll teach you everything you need to know! Upserve has developed a 4 week blended learning experience that combines workshop training with expert facilitators, engaging online learning, and robust skill training. Our dedication to learning & development puts our team in the best position to be meaningful contributors right from the start.

=====The Right Ingredients =====
For this role, we're looking for ambitious individuals with a history of high achievement and the desire to work in a fast paced environment with peers who challenge them to be better, who also have the following qualifications:

- Bachelors degree or equivalent experience
- Excellent written and verbal communication skills
- The desire to meet and exceed measurable performance goals
- Naturally curious and passionate
- The technical aptitude to master our sales tools
- The ability to deal with and thrive on objections and rejection on a daily basis


===== Upserve's "Mise En Place" =====
Above all else, all Upserve employees are united in our shared passion for the hospitality industry, our product, and the impact we can have on the owners and operators we serve. We have a track record of success, with 100%+ growth in the last 3 years. How do we do it? By providing great value to our customers, and by relentlessly focusing on the details - our Mise En Place (everything in its place).
- Our Net Promoter Scores over the last six months are higher than any other SMB software company
- Our SaaS 'quick ratio' and LTV to CAC is exceeding 4x, making us leaders in the market
- Our newest product features enjoy ~70% weekly active users and nearly 50% daily active users.
- Our leadership hails from top companies like OpenTable, TellMe, BrightCove, Microsoft, and McKinsey.
- Our Board and Investment Partners include Vista Equity Partners, First Round, and Pritzker.

But our focus on excellence doesn't stop there. We offer competitive employee benefits, including the following:
- 100% paid medical and dental coverage with the leading provider nationwide
- Flexible and unlimited time off - our policy is "take the time you need, when you need it"       
- A "family first" culture, with generous paid parental and caregiver leave
- 401(k) with built-in financial advisory services
- Quarterly wellness weeks, focused on mental, emotional AND physical health
- Catered healthy lunches daily, as well as organic healthy snacks in our office.
- On-Site dry cleaning pick-up for those who want it...and a flexible "come dressed" policy for others!

Each office has a unique culture, with multiple social clubs and activities driven by the interests of our people.  These range from UpSERVE – our volunteer and service group – to Upserve United our intramural league. As self-professed foodies, we also gather for the occasional “Supper Club”.

Last but not least, Upserve is proud to be an Equal Opportunity Employer! Beyond that, we also care deeply about creating a culture of inclusion, and about improving diversity in tech. We believe in being color brave, not color blind, and partner with a number of local organizations working to improve access to the tech industry for underrepresented groups. These include Project Include, Girls Who Code, Providence IntraCity Geeks, Code.org, PVD Lady Project, and Rosie's Girls to name a few.
Apply

Sales Trainer

TalentProvidence, RIFull-time

===== About Upserve =====
Upserve is the magic ingredient that helps restaurateurs thrive, putting everything they need in one place. In a single platform, Upserve offers the market-leading cloud point of sale for restaurants, Breadcrumb POS by Upserve; actionable analytics through Upserve HQ; transparent processing with Upserve Payments; mobile restaurant management with Upserve Live, and seamless integration with leading third-party restaurant apps via the Upserve Marketplace. Thousands of restaurants use Upserve to manage relationships with more than 57 million active diners, process over $12 billion in annual sales, and to serve over 36 million meals per month.

Upserve is headquartered in Providence with additional offices in San Francisco, New York City and Denver.  We believe that culture is a competitive advantage, and treat it as such -- our values of One Team, Impact, Empathy, Openness, Curiosity and Grit guide our daily actions.   Learn more about what that means from our blog - https://upserve.com/inside-upserve - or by following us on Twitter and Instagram (@InsideUpserve).

About the role:
As Upserve quickly grows and scales our sales organization, our ability to onboard and develop our talent effectively and efficiently is key to our success. As the Sales Trainer for our Direct Sales and Channel Sales teams, you will deliver and execute on training programs, tools, and resources that make our sales teams’- day-to-day more efficient and effective. You will ensure our sales representatives have the skills needed to engage customers with a vision that challenges the status quo of restaurant tech and ability to drive pipeline and revenue through effective forecasting and adherence to our sales processes.

Day to day, this means:
-Partner with Learning & Development and sales management to execute on the strategy for sales training programs including onboarding, skills and product training and sales tools and processes for both entry level and experienced sales representatives.
-Act as the primary facilitator for all sales training with a focus on refreshing content based on product value, new products and features, competitive positioning, and internal processes
-Mentor and coach new hires and sales managers on Upserve’s sales strategy and processes
-Test and certify the sales teams following the completion of the new hire training program and at a regular cadence, as needed
-Assist with the organization of sales kickoffs and build content in partnership with product marketing, L&D, etc
-Evaluate training curriculum effectiveness and propose adjustments or new curriculum
-Work with vendors as needed to help develop and deliver sales training

About you:
Above all else, all Upserve employees are united in our shared optimism, passion, and enthusiasm for the customers we support through our innovative product. In our daily work, we exemplify our values of grit, openness, empathy, impact, and curiosity. The right person for this role is career champion that is deeply invested in the growth and development of their teams. You a self-starter who can listen, quickly create insight, drive strategic vision, and deliver results.

Additional Requirements:
-BS/BA in a relevant field 3+ years of prior experience enabling sales teams with a focus on designing and delivering new hire and ongoing training
-Understanding of adult learning and development concepts and the leading solution selling methodologies
-Prior experience facilitating trainings and delivering presentations to cross-functional teams and executive leaders.
-Extraordinary presentation, written and verbal communication, engagement, and interpersonal skills.
-A comprehensive understanding of common SaaS sales strategies and sales processes
-Ability to influence and lead without organizational authority.
===== Upserve's "Mise En Place" =====
Above all else, all Upserve employees are united in our shared passion for the hospitality industry, our product, and the impact we can have on the owners and operators we serve. We have a track record of success, with 100%+ growth in the last 3 years. How do we do it? By providing great value to our customers, and by relentlessly focusing on the details - our Mise En Place (everything in its place).
- Our Net Promoter Scores over the last six months are higher than any other SMB software company
- Our SaaS 'quick ratio' and LTV to CAC is exceeding 4x, making us leaders in the market
- Our newest product features enjoy ~70% weekly active users and nearly 50% daily active users.
- Our leadership hails from top companies like OpenTable, TellMe, BrightCove, Microsoft, and McKinsey.
- Our Board and Investment Partners include Vista Equity Partners, First Round, and Pritzker.

But our focus on excellence doesn't stop there. We offer competitive employee benefits, including the following:
- 100% paid medical and dental coverage with the leading provider nationwide
- Flexible and unlimited time off - our policy is "take the time you need, when you need it"       
- A "family first" culture, with generous paid parental and caregiver leave
- 401(k) with built-in financial advisory services
- Quarterly wellness weeks, focused on mental, emotional AND physical health
- Catered healthy lunches daily, as well as organic healthy snacks in our office.
- On-Site dry cleaning pick-up for those who want it...and a flexible "come dressed" policy for others!

Each office has a unique culture, with multiple social clubs and activities driven by the interests of our people.  These range from UpSERVE – our volunteer and service group – to Upserve United our intramural league. As self-professed foodies, we also gather for the occasional “Supper Club”.

Last but not least, Upserve is proud to be an Equal Opportunity Employer! Beyond that, we also care deeply about creating a culture of inclusion, and about improving diversity in tech. We believe in being color brave, not color blind, and partner with a number of local organizations working to improve access to the tech industry for underrepresented groups. These include Project Include, Girls Who Code, Providence IntraCity Geeks, Code.org, PVD Lady Project, and Rosie's Girls to name a few.
Apply

Software Engineer

EngineeringProvidence, RIFull-time

===== About Upserve =====
Upserve is the magic ingredient that helps restaurateurs thrive, putting everything they need in one place. In a single platform, Upserve offers the market-leading cloud point of sale for restaurants, Breadcrumb POS by Upserve; actionable analytics through Upserve HQ; transparent processing with Upserve Payments; mobile restaurant management with Upserve Live, and seamless integration with leading third-party restaurant apps via the Upserve Marketplace. Thousands of restaurants use Upserve to manage relationships with more than 57 million active diners, process over $12 billion in annual sales, and to serve over 36 million meals per month.

Upserve is headquartered in Providence with additional offices in San Francisco, New York City and Denver.  We believe that culture is a competitive advantage, and treat it as such -- our values of One Team, Impact, Empathy, Openness, Curiosity and Grit guide our daily actions.   Learn more about what that means from our blog - https://upserve.com/inside-upserve - or by following us on Twitter and Instagram (@InsideUpserve).

About the Upserve Platform
- Our platform is used by many 1000’s of restaurants and bars, collects data from 6+ point of sale systems, and has served over 57 million active diners.
- We have an extensive portfolio of products that solve hard problems for our hospitality customers. We help restaurants know what diners want to eat before those diners even know.
- Some of the technologies in our stack include React / React Native, Kinesis, DynamoDB, Machine Learning, RedShift, RDS, Aurora, Ruby, JavaScript, Docker, ECS, and have even built our own append-only datastore from the ground-up.
- We have a payments processing platform that processes tens of billions of dollars in transactions a year.
- Our engineering organization aims to minimize the impacts of Conway’s law by organizing into small teams that can drive from concept to production.
- We do 100’s of deploys a week and have a world-class Dev Ops team whose mission is to make our engineering team at large go faster.
- We are heavy github users and contribute to open source -- check a few of our github projects here, here, here, and here.
- We subscribe to the merits of a simplified lambda architecture for stream processing.

About the Software Engineer role
The Software Engineer is an integral member of the small team that is powering Upserve. You architect and scale the backend data processing infrastructure for our analytics, mobile and payments platforms. You build the network that handles billions of dollars and volumes of restaurant data. You work closely with Product, UX and Dev Ops to coordinate efforts, iterate on features, anticipate future customer needs, and inform the product roadmap. This role reports into Josh Chu, Director of Platform Engineering.

In a typical week at Upserve, you would…
- Kick off the week by participating in sprint planning, and discuss relevant topics with engineering peers.
- Participate in an Architectural Decision Record to develop a new feature or framework.
- Collaborate with our product and UX team to develop backend interfaces and clarify product requirements.
- Merge your latest feature that will drive product adoption.
- Participate in a blameless postmortem to help improve our application platform.
- Present what you shipped this week at our weekly science fair.
- Work on some of the most difficult and meaty problems that the company faces.

About you:
You are humble yet confident, forward-looking but grounded, thorough yet fast-moving -- in short, you are someone whom people want to work with.

Notably, you…
- Have 3-5+ years of experience in building software
- Build correct, well-tested systems and components, driving clarity even given loose direction and requirements.
- Take pride in your work and the value that it creates.
- Are a pragmatic idealist -- you strive for efficient and practical solutions not just theoretically ideal ones.
- Are a believer in moving fast with high quality; Speed and craftsmanship are friends not enemies.
- Enjoy talking about user functionality as much as you enjoy talking about functional programming.
- Feel a tremendous sense of urgency to get value to our customers, and you tap into that energy to drive, lead and motivate your colleagues to win.
- Are not afraid of taking risks. "Make better mistakes tomorrow" ... "The biggest risk of all is not taking one."have been involved with or would like to be involved with startups and love the challenges that come with them.
- Have worked with server-side frameworks like Ruby on Rails.
- Have built, optimized, and scaled real-time, event-driven, fault-tolerant, and distributed systems.
- Get excited about statistical methods and algorithms, and know when to choose the right data structure for the right task.
- Know when to employ different storage technologies (e.g. relational, simple file-based, graph-based, noSQL)
===== Upserve's "Mise En Place" =====
Above all else, all Upserve employees are united in our shared passion for the hospitality industry, our product, and the impact we can have on the owners and operators we serve. We have a track record of success, with 100%+ growth in the last 3 years. How do we do it? By providing great value to our customers, and by relentlessly focusing on the details - our Mise En Place (everything in its place).
- Our Net Promoter Scores over the last six months are higher than any other SMB software company
- Our SaaS 'quick ratio' and LTV to CAC is exceeding 4x, making us leaders in the market
- Our newest product features enjoy ~70% weekly active users and nearly 50% daily active users.
- Our leadership hails from top companies like OpenTable, TellMe, BrightCove, Microsoft, and McKinsey.
- Our Board and Investment Partners include Vista Equity Partners, First Round, and Pritzker.

But our focus on excellence doesn't stop there. We offer competitive employee benefits, including the following:
- 100% paid medical and dental coverage with the leading provider nationwide
- Flexible and unlimited time off - our policy is "take the time you need, when you need it"       
- A "family first" culture, with generous paid parental and caregiver leave
- 401(k) with built-in financial advisory services
- Quarterly wellness weeks, focused on mental, emotional AND physical health
- Catered healthy lunches daily, as well as organic healthy snacks in our office.
- On-Site dry cleaning pick-up for those who want it...and a flexible "come dressed" policy for others!

Each office has a unique culture, with multiple social clubs and activities driven by the interests of our people.  These range from UpSERVE – our volunteer and service group – to Upserve United our intramural league. As self-professed foodies, we also gather for the occasional “Supper Club”.

Last but not least, Upserve is proud to be an Equal Opportunity Employer! Beyond that, we also care deeply about creating a culture of inclusion, and about improving diversity in tech. We believe in being color brave, not color blind, and partner with a number of local organizations working to improve access to the tech industry for underrepresented groups. These include Project Include, Girls Who Code, Providence IntraCity Geeks, Code.org, PVD Lady Project, and Rosie's Girls to name a few.
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