Filter By:

Business Analyst, Sales and Marketing

Sales OperationsProvidence, RIFull-time

===== About Upserve =====
Upserve is the magic ingredient that helps restaurateurs thrive, putting everything they need in one place. In a single platform, Upserve offers the market-leading cloud point of sale for restaurants, Breadcrumb POS by Upserve; actionable analytics through Upserve HQ; transparent processing with Upserve Payments; mobile restaurant management with Upserve Live, and seamless integration with leading third-party restaurant apps via the Upserve Marketplace. Thousands of restaurants use Upserve to manage relationships with more than 57 million active diners, process over $12 billion in annual sales, and to serve over 36 million meals per month.

Upserve is headquartered in Providence with additional offices in San Francisco, New York City and Denver.  We believe that culture is a competitive advantage, and treat it as such -- our values of One Team, Impact, Empathy, Openness, Curiosity and Grit guide our daily actions.   Learn more about what that means from our blog - https://upserve.com/inside-upserve - or by following us on Twitter and Instagram (@InsideUpserve).

The Business Analyst for Sales and Marketing is responsible for the design and delivery of accurate and actionable analytical insights on Upserve’s Go-To-Market efforts.  This role will define key performance metrics and package these measurements into dashboards and reports to measure performance and drive results.  Potential projects may include; measuring the success of ongoing sales and marketing campaigns, testing variations in go-to-market spend focusing on optimizing LTV:CAC and ROI, and assisting with ad-hoc data requests from the sales and marketing teams. 
 
In this highly visible role you will report into the Director, Sales Performance and Analytics and will interact frequently with key leaders in the organization - giving you the opportunity to make a significant impact on the business. 
 
Responsibilities:
- Establish and manage reporting while driving data visualization and scalability
-Assist with sales and marketing program analysis across multiple channels, analyzing results, and recommending improvements
- Maintain and provide ad-hoc reports and analysis that drive actionable results
-Participate in the development and implementation of new reporting and BI tools and administer those tools going forward
-Design and analyze A/B tests to drive improvement through efficient experimentation
- Provide input and materials for management and board reporting
 
Requirements:
- Undergraduate/ Graduate Degree in Business, Marketing, Mathematics, Statistics, or related field
- 0-2 years in data analytics, business intelligence, or consulting
- Expertise in data analysis and ability to distill actionable insight from large complex data – sets
- Knowledge of and comfort with relevant technologies specifically Salesforce and Marketo
- SQL and Excel expertise; experience with programming languages such as Python or R a plus 
===== Upserve's "Mise En Place" =====
Above all else, all Upserve employees are united in our shared passion for the hospitality industry, our product, and the impact we can have on the owners and operators we serve. We have a track record of success, with 100%+ growth in the last 3 years. How do we do it? By providing great value to our customers, and by relentlessly focusing on the details - our Mise En Place (everything in its place).
- Our Net Promoter Scores over the last six months are higher than any other SMB software company
- Our SaaS 'quick ratio' and LTV to CAC is exceeding 4x, making us leaders in the market
- Our newest product features enjoy ~70% weekly active users and nearly 50% daily active users.
- Our leadership hails from top companies like OpenTable, TellMe, BrightCove, Microsoft, and McKinsey.
- Our Board and Investment Partners include Vista Equity Partners, First Round, and Pritzker.

But our focus on excellence doesn't stop there. We offer competitive employee benefits, including the following:
- 100% paid medical and dental coverage with the leading provider nationwide
- Flexible and unlimited time off - our policy is "take the time you need, when you need it"       
- A "family first" culture, with generous paid parental and caregiver leave
- 401(k) with built-in financial advisory services
- Quarterly wellness weeks, focused on mental, emotional AND physical health
- Catered healthy lunches daily, as well as organic healthy snacks in our office.
- On-Site dry cleaning pick-up for those who want it...and a flexible "come dressed" policy for others!

Each office has a unique culture, with multiple social clubs and activities driven by the interests of our people.  These range from UpSERVE – our volunteer and service group – to Upserve United our intramural league. As self-professed foodies, we also gather for the occasional “Supper Club”.

Last but not least, Upserve is proud to be an Equal Opportunity Employer! Beyond that, we also care deeply about creating a culture of inclusion, and about improving diversity in tech. We believe in being color brave, not color blind, and partner with a number of local organizations working to improve access to the tech industry for underrepresented groups. These include Project Include, Girls Who Code, Providence IntraCity Geeks, Code.org, PVD Lady Project, and Rosie's Girls to name a few.
Apply

Customer Implementation Coordinator

Customer ImplementationProvidence, RIFull-time

===== About Upserve =====
Upserve is the magic ingredient that helps restaurateurs thrive, putting everything they need in one place. In a single platform, Upserve offers the market-leading cloud point of sale for restaurants, Breadcrumb POS by Upserve; actionable analytics through Upserve HQ; transparent processing with Upserve Payments; mobile restaurant management with Upserve Live, and seamless integration with leading third-party restaurant apps via the Upserve Marketplace. Thousands of restaurants use Upserve to manage relationships with more than 57 million active diners, process over $12 billion in annual sales, and to serve over 36 million meals per month.

Upserve is headquartered in Providence with additional offices in San Francisco, New York City and Denver.  We believe that culture is a competitive advantage, and treat it as such -- our values of One Team, Impact, Empathy, Openness, Curiosity and Grit guide our daily actions.   Learn more about what that means from our blog - https://upserve.com/inside-upserve - or by following us on Twitter and Instagram (@InsideUpserve).

===== About the Role =====
The  Customer Implementation Coordinator role will assist the Implementation Specialist ensuring restaurants' smooth transition onto the Upserve platform, so we are looking for a dynamic, detail oriented individual to join the team. Reporting in to the Manager, Implementation, the Customer Implementation Coordinator  will provide an outstanding customer experience that is driven by industry knowledge, technical expertise, and the urgency to meet our customers’ needs.
Day to Day this means:
- Assist with various backend configurations including menu, settings, and credit card processingAssist with consultations, walkthroughs, and trainings to ensure our customers have what they need to be successful with the Upserve platform
- Build menus, floor layouts, and configuration sets that align with customer needsWork with implementation specialists and implementation project managers to launch the Upserve platform (payments, analytics, and point-of-sale)
- Ensure a seamless transition for customers, delivering a positive user experienceUse internal tools includingSalesforce.com, Trello, Google Docs, and other web-based reports and dashboards to manage the customer implementation process
- Work closely with Sales, Customer Success, and Project Managers to ensure customer needs and requirements are matched with appropriate hardware and software solutions

===== The Right Ingredients =====
At Upserve, we are One Team - united by our passion for our customers, the industry we serve, and the innovative way that we are delivering value. Our most successful employees are both humble yet confident, forward-looking but grounded, thorough yet fast-moving. To excel on our team, you should also take pride in your work and the value that it creates with the following qualifications:
- This is an entry level role.
- Superb phone presence and exceptional written / email communication skills
- Eager to learn customer relationship management (CRM) and project management software such as Salesforce, Trello, Google Apps and other web-based tools
- Detail-oriented, extremely well organized, able to prioritize tasks quickly, solve problems, and involve additional resources as needed
- Thoughtful and proactive; you can listen beyond what is being asked
- Driven to exceed expectations by helping small businesses succeed with Upserve
- Eager to become a key contributor early in a fast-paced team environmentPositive attitude and high energy help you embrace failure as learning opportunities

===== Upserve's "Mise En Place" =====
Above all else, all Upserve employees are united in our shared passion for the hospitality industry, our product, and the impact we can have on the owners and operators we serve. We have a track record of success, with 100%+ growth in the last 3 years. How do we do it? By providing great value to our customers, and by relentlessly focusing on the details - our Mise En Place (everything in its place).
- Our Net Promoter Scores over the last six months are higher than any other SMB software company
- Our SaaS 'quick ratio' and LTV to CAC is exceeding 4x, making us leaders in the market
- Our newest product features enjoy ~70% weekly active users and nearly 50% daily active users.
- Our leadership hails from top companies like OpenTable, TellMe, BrightCove, Microsoft, and McKinsey.
- Our Board and Investment Partners include Vista Equity Partners, First Round, and Pritzker.

But our focus on excellence doesn't stop there. We offer competitive employee benefits, including the following:
- 100% paid medical and dental coverage with the leading provider nationwide
- Flexible and unlimited time off - our policy is "take the time you need, when you need it"       
- A "family first" culture, with generous paid parental and caregiver leave
- 401(k) with built-in financial advisory services
- Quarterly wellness weeks, focused on mental, emotional AND physical health
- Catered healthy lunches daily, as well as organic healthy snacks in our office.
- On-Site dry cleaning pick-up for those who want it...and a flexible "come dressed" policy for others!

Each office has a unique culture, with multiple social clubs and activities driven by the interests of our people.  These range from UpSERVE – our volunteer and service group – to Upserve United our intramural league. As self-professed foodies, we also gather for the occasional “Supper Club”.

Last but not least, Upserve is proud to be an Equal Opportunity Employer! Beyond that, we also care deeply about creating a culture of inclusion, and about improving diversity in tech. We believe in being color brave, not color blind, and partner with a number of local organizations working to improve access to the tech industry for underrepresented groups. These include Project Include, Girls Who Code, Providence IntraCity Geeks, Code.org, PVD Lady Project, and Rosie's Girls to name a few.
Apply

Customer Support Specialist, Tier 1

Customer SupportDenver, COFull-time

===== About Upserve =====
Upserve is the industry's leading full-service Restaurant Management Platform. In a single platform, Upserve offers the market-leading cloud point of sale for restaurants, actionable analytics, and seamless integration with leading third-party restaurant apps.  Thousands of restaurants use Upserve to manage relationships with more than 32 million active diners, and to serve over 23 million meals per month.

Upserve is headquartered in Providence with additional offices in San Francisco, New York City and Denver.  We believe that culture is a competitive advantage, and treat it as such -- our values of One Team, Impact, Empathy, Openness, Curiosity and Grit guide our daily actions.   Learn more about what that means from our blog - https://upserve.com/inside-upserve - or by following us on Twitter and Instagram (@InsideUpserve).

Our Customer Support Specialist understand that our Customers are the magic ingredient. They make it easier for restaurant owners to run their business while respecting their time. Customer Support Specialists are obsessed with problem-solving and efficiently resolving customer issues. They are highly empathetic and natural educators - understanding the stress restaurateurs encounter.  This is a fast-paced, collaborative environment all working towards common goals. Day to Day this means:

- Fielding inbound customer phone, chat and email inquiries
- Listening and understanding customer needs and concerns
- Identifying technical issues and use appropriate troubleshooting steps leading to resolution
- Keeping detailed notes in SFDC on customer interactions
- Handling customer requests, provide appropriate solutions and alternatives
- Ability to achieve daily / weekly / monthly expectations
- Managing customer expectations regarding estimated response times for issue resolution 
- Expediting service in situations requiring urgent attention as determined by management
- Identifying opportunities for improvement, contributes to solutions and, enhance workflow efficiency to enhance the customer’s experience

This is an hourly and non-exempt role. Shift start times range from 6am -3pm and end between 5-11pm. You will need to be flexible to work weekends.
===== The Right Ingredients =====
Above all else, all Upserve employees are united in our shared optimism, passion, and enthusiasm for the customers we support through our innovative product. In our daily work, exemplify our values of grit, openness, empathy, Impact, and curiosity. It also means that you enjoy having a big impact, can operate autonomously and possess the following qualifications:

- Professional and effective communications skills – both verbal and written
- Effectively interact and maintain professionalism with customers via phone, email and chat
- Follow through on both verbal and written instructions and effectively adhere to Upserve’s processes and workflows
- Ability to multi-task, prioritize and organize multiple tasks concurrently while meeting deadlines
- High level of comfort working independently and as part of a team in a customer-driven, fast-paced environment

===== Upserve's "Mise En Place" =====
Above all else, all Upserve employees are united in our shared passion for the hospitality industry, our product, and the impact we can have on the owners and operators we serve. We have a track record of success, with 100%+ growth in the last 3 years. How do we do it? By providing great value to our customers, and by relentlessly focusing on the details - our Mise En Place (everything in its place).
- Our Net Promoter Scores over the last six months are higher than any other SMB software company
- Our SaaS 'quick ratio' and LTV to CAC is exceeding 4x, making us leaders in the market
- Our newest product features enjoy ~70% weekly active users and nearly 50% daily active users.
- Our leadership hails from top companies like OpenTable, TellMe, BrightCove, Microsoft, and McKinsey.
- Our Board and Investment Partners include Vista Equity Partners, First Round, and Pritzker.

But our focus on excellence doesn't stop there. We offer competitive employee benefits, including the following:
- 100% paid medical and dental coverage with the leading provider nation-wide
- Unlimited Time Off - our policy is "take the time you need, when you need it"       
- A "family first" culture, with generous paid parental and caregiver leave
- 401(k) with built-in financial advisory services
- Quarterly wellness weeks, focused on mental, emotional AND physical health
- Complimentary onsite gym
- Access to onsite bike barn with locker rooms

Last but not least, Upserve is proud to be an Equal Opportunity Employer! Beyond that, we also care deeply about creating a culture of inclusion, and about improving diversity in tech. We believe in being color brave, not color blind, and partner with a number of local organizations working to improve access to the tech industry for underrepresented groups. These include Project Include, Girls Who Code, Providence IntraCity Geeks, #HackPVD, Code.org, PVD Lady Project, and Rosie's Girls to name a few.
Apply

Customer Support Specialist, Tier 1 - Multilingual

Customer SupportDenver, COFull-time

===== About Upserve =====
Upserve is the industry's leading full-service Restaurant Management Platform. In a single platform, Upserve offers the market-leading cloud point of sale for restaurants, actionable analytics, and seamless integration with leading third-party restaurant apps.  Thousands of restaurants use Upserve to manage relationships with more than 32 million active diners, and to serve over 23 million meals per month.

Upserve is headquartered in Providence with additional offices in San Francisco, New York City and Denver.  We believe that culture is a competitive advantage, and treat it as such -- our values of One Team, Impact, Empathy, Openness, Curiosity and Grit guide our daily actions.   Learn more about what that means from our blog - https://upserve.com/inside-upserve - or by following us on Twitter and Instagram (@InsideUpserve).

Our Customer Support Specialist understand that our Customers are the magic ingredient. They make it easier for restaurant owners to run their business while respecting their time. Customer Support Specialists are obsessed with problem-solving and efficiently resolving customer issues. They are highly empathetic and natural educators - understanding the stress restaurateurs encounter.  This is a fast-paced, collaborative environment all working towards common goals. Day to Day this means:

- Fielding inbound customer phone, chat and email inquiries
- Listening and understanding customer needs and concerns
- Identifying technical issues and use appropriate troubleshooting steps leading to resolution
- Keeping detailed notes in SFDC on customer interactions
- Handling customer requests, provide appropriate solutions and alternatives
- Ability to achieve daily / weekly / monthly expectations
- Managing customer expectations regarding estimated response times for issue resolution 
- Expediting service in situations requiring urgent attention as determined by management
- Identifying opportunities for improvement, contributes to solutions and, enhance workflow efficiency to enhance the customer’s experience

This is an hourly and non-exempt role. Shift start times range from 6am -3pm and end between 5pm -11pm. You will need to be flexible to work weekends.
===== The Right Ingredients =====
Above all else, all Upserve employees are united in our shared optimism, passion, and enthusiasm for the customers we support through our innovative product. In our daily work, exemplify our values of grit, openness, empathy, Impact, and curiosity. It also means that you enjoy having a big impact, can operate autonomously and possess the following qualifications:

- Must be able to fluently speak Spanish, German and/or Hebrew
- Professional and effective communications skills – both verbal and written
- Effectively interact and maintain professionalism with customers via phone, email and chat
- Follow through on both verbal and written instructions and effectively adhere to Upserve’s processes and workflows
- Ability to multi-task, prioritize and organize multiple tasks concurrently while meeting deadlines
- High level of comfort workong independently and as part of a team in a customer-driven, fast-paced environment

===== Upserve's "Mise En Place" =====
Above all else, all Upserve employees are united in our shared passion for the hospitality industry, our product, and the impact we can have on the owners and operators we serve. We have a track record of success, with 100%+ growth in the last 3 years. How do we do it? By providing great value to our customers, and by relentlessly focusing on the details - our Mise En Place (everything in its place).
- Our Net Promoter Scores over the last six months are higher than any other SMB software company
- Our SaaS 'quick ratio' and LTV to CAC is exceeding 4x, making us leaders in the market
- Our newest product features enjoy ~70% weekly active users and nearly 50% daily active users.
- Our leadership hails from top companies like OpenTable, TellMe, BrightCove, Microsoft, and McKinsey.
- Our Board and Investment Partners include Vista Equity Partners, First Round, and Pritzker.

But our focus on excellence doesn't stop there. We offer competitive employee benefits, including the following:
- 100% paid medical and dental coverage with the leading provider nation-wide
- Unlimited Time Off - our policy is "take the time you need, when you need it"       
- A "family first" culture, with generous paid parental and caregiver leave
- 401(k) with built-in financial advisory services
- Quarterly wellness weeks, focused on mental, emotional AND physical health
- Complimentary onsite gym
- Access to onsite bike barn with locker rooms

Last but not least, Upserve is proud to be an Equal Opportunity Employer! Beyond that, we also care deeply about creating a culture of inclusion, and about improving diversity in tech. We believe in being color brave, not color blind, and partner with a number of local organizations working to improve access to the tech industry for underrepresented groups. These include Project Include, Girls Who Code, Providence IntraCity Geeks, #HackPVD, Code.org, PVD Lady Project, and Rosie's Girls to name a few.
Apply

Director, Business Systems

FinanceProvidence, RIFull-time

===== About Upserve =====
Upserve is the magic ingredient that helps restaurateurs thrive, putting everything they need in one place. In a single platform, Upserve offers the market-leading cloud point of sale for restaurants, Breadcrumb POS by Upserve; actionable analytics through Upserve HQ; transparent processing with Upserve Payments; mobile restaurant management with Upserve Live, and seamless integration with leading third-party restaurant apps via the Upserve Marketplace. Thousands of restaurants use Upserve to manage relationships with more than 57 million active diners, process over $12 billion in annual sales, and to serve over 36 million meals per month.

Upserve is headquartered in Providence with additional offices in San Francisco, New York City and Denver.  We believe that culture is a competitive advantage, and treat it as such -- our values of One Team, Impact, Empathy, Openness, Curiosity and Grit guide our daily actions.   Learn more about what that means from our blog - https://upserve.com/inside-upserve - or by following us on Twitter and Instagram (@InsideUpserve).

===== About the Role =====
Upserve is seeking a Director, Business Systems with a passion for business applications and data management and proven experience driving technical solutions. In this role you will lead a team responsible for managing cross functional systems and will work closely with leaders across the organization to improve business processes and strategies. Gaining a deep understanding of the requirements that drive Upserve’s business process and the technologies that enable them, you will conduct analyses to identify deficiencies, needs, and opportunities for improvement in our use of technology. You will design solutions that increase our efficacy, efficiency, and ensure the integrity of the data we use and you will lead  the development, implementation, and maintenance of our business applications and systems.

The ideal candidate for this role has the ability to view organizations holistically to design technical solutions that address diverse needs that span across various groups and business functions. They are equally proficient analyzing business requirements as well as digging into technology and systems architecture.

Day to day, this means:
-Collaborate with business leaders to understand business requirements and define and tailor systems to solve problems through technology-Drive alignment and integration across the organization’s business processes and systems
-Drive major business process improvement and automation initiatives across the organization's quote-to-cash, customer relationship management, human capital management, go-to-market and financial reporting systems.
-Design and implement procedures to maintain consistency, quality and integrity of data
-Analyze existing operations and systems and make recommendations for the management and tracking of data and analytics
-Define the strategies for BI and analytics to ensure effective delivery of information that meets current and future requirements
-Investigate and provide recommendations on data warehousing and business intelligence solutions
-Maintain provisioning and inventory of cross functional systems and technology
-Create training and instructional resources for systems users

 ===== The Right Ingredients =====
- Deep database architecture and administration expertise (Salesforce strongly preferred)
- Hands-on experience evaluating and integrating database software with major third-party systems such as Marketo (or other Marketing automation platforms) and Netsuite (or similar enterprise-grade ERP)
- Demonstrated success leading a high performing technology-focused team that manages systems and technology, preferably within a high-growth SaaS company
- Ability to view the organization holistically to design technical solutions that address diverse needs that span across various groups and business functions
- Exceptional analytical acumen, strong project management skills, and is highly proficient in building effective relationships with both internal and external partners
- Thorough understanding of workflow processes and systems to optimize marketing and sales productivity
- Has superior written and verbal communication skills, with the ability to convey highly technical information in an easy to understand manner.
- Excellent organizational skills and experience managing multiple, competing priorities
- Ability to work cooperatively across departments
- Current knowledge of the latest trends and best practices in SaaS business operations

===== Upserve's "Mise En Place" =====
Above all else, all Upserve employees are united in our shared passion for the hospitality industry, our product, and the impact we can have on the owners and operators we serve. We have a track record of success, with 100%+ growth in the last 3 years. How do we do it? By providing great value to our customers, and by relentlessly focusing on the details - our Mise En Place (everything in its place).
- Our Net Promoter Scores over the last six months are higher than any other SMB software company
- Our SaaS 'quick ratio' and LTV to CAC is exceeding 4x, making us leaders in the market
- Our newest product features enjoy ~70% weekly active users and nearly 50% daily active users.
- Our leadership hails from top companies like OpenTable, TellMe, BrightCove, Microsoft, and McKinsey.
- Our Board and Investment Partners include Vista Equity Partners, First Round, and Pritzker.

But our focus on excellence doesn't stop there. We offer competitive employee benefits, including the following:
- 100% paid medical and dental coverage with the leading provider nationwide
- Flexible and unlimited time off - our policy is "take the time you need, when you need it"       
- A "family first" culture, with generous paid parental and caregiver leave
- 401(k) with built-in financial advisory services
- Quarterly wellness weeks, focused on mental, emotional AND physical health
- Catered healthy lunches daily, as well as organic healthy snacks in our office.
- On-Site dry cleaning pick-up for those who want it...and a flexible "come dressed" policy for others!

Each office has a unique culture, with multiple social clubs and activities driven by the interests of our people.  These range from UpSERVE – our volunteer and service group – to Upserve United our intramural league. As self-professed foodies, we also gather for the occasional “Supper Club”.

Last but not least, Upserve is proud to be an Equal Opportunity Employer! Beyond that, we also care deeply about creating a culture of inclusion, and about improving diversity in tech. We believe in being color brave, not color blind, and partner with a number of local organizations working to improve access to the tech industry for underrepresented groups. These include Project Include, Girls Who Code, Providence IntraCity Geeks, Code.org, PVD Lady Project, and Rosie's Girls to name a few.
Apply

Events Marketing Coordinator

MarketingProvidence, RIFull-time

===== About Upserve =====
Upserve is the magic ingredient that helps restaurateurs thrive, putting everything they need in one place. In a single platform, Upserve offers the market-leading cloud point of sale for restaurants, Breadcrumb POS by Upserve; actionable analytics through Upserve HQ; transparent processing with Upserve Payments; mobile restaurant management with Upserve Live, and seamless integration with leading third-party restaurant apps via the Upserve Marketplace. Thousands of restaurants use Upserve to manage relationships with more than 57 million active diners, process over $12 billion in annual sales, and to serve over 36 million meals per month.

Upserve is headquartered in Providence with additional offices in San Francisco, New York City and Denver.  We believe that culture is a competitive advantage, and treat it as such -- our values of One Team, Impact, Empathy, Openness, Curiosity and Grit guide our daily actions.   Learn more about what that means from our blog - https://upserve.com/inside-upserve - or by following us on Twitter and Instagram (@InsideUpserve).

=====About This Role=====
As a member of the growth marketing team, you will lead our high-visibility business marketing events, from conception to budget reconciliation to ROI tracking, and align them with Upserve's marketing strategy and business growth goals.

About 25-40% travel will be expected, including the possibility of some international travel.

Reporting to the Director, Growth Marketing, you will develop an effective, fluid, yearly event marketing plan for US sponsored and hosted events for both customers and prospects. You will work closely with internal teams (Sales, Marketing and Channel) to define and lead event involvement, plans, goals and objectives.

Additional responsibilities include:
Sponsored Events
-Research industry events and evaluate sponsorship based on Upserve’s annual objectives and targeted demographic; identify new industry event opportunities
-Negotiate sponsorship costs and opportunities
-Develop, plan, and activate contracted sponsorship benefits
-Develop close relationships with industry organizations
-Analyze event feedback and take necessary actions to improve

Hosted Events
-Fully plan and execute hosted events including, but not limited to, managing vendor relationships, coordinating team travel, designing and ordering marketing materials etc.
-Develop existing network of venues and vendors
-Identify new hosted event opportunities
-Develop effective and engaging events that help drive ROI
-Handle the coordination of pre-event actions - segmentation, invitations (offline and online), and budget allocation
-Handle post-event actions – event feedback, analysis, and budget finalization

General Events
-Lead development of event themes, creative and coordinate content development to align with marketing and execution teams
-Manage all marketing, logistics and production of events
-Maintain event documents - budgets, calendars, checklists, run-of-shows, etc.
-Complete quarterly budget reviews with marketing leadership and ROI analysis; pivot event strategy to align with findings
-Implement post-event initiatives (survey analysis, etc.) to determine ROI
-Achieve benchmarked ROI metrics by working with the sales and demand generation teams
-Oversee marketing nurture of acquired event leads
-Successfully prioritize and manage multiple projects simultaneously while meeting deadlines
-Influence and coordinate the efforts of other team members to support events
-Provide improvements to the event team’s functionality and day-to-day processes; bring new ideas and concepts to event programs

=====The Right Ingredients=====
Thriving at Upserve means that, above all else, you have passion for our product, and the value that we provide to local businesses and the economy. It also means you’re comfortable with ambiguity and change, and see the potential to joining our team. We are fast-paced, and look for light-weight processes and cutting edge technology to make huge impact.  

Success in this role means you’re extremely organized, driven, and collaborative. You’re adept at researching, planning and executing multiple event opportunities simultaneously. You can work within budgets and know that ROI metrics are just as important to shaping your next event as your own creative ideas. You enjoy business travel and engage with people in person or by phone/email. You should also have 2-4 years of event marketing or marketing coordination experience.
===== Upserve's "Mise En Place" =====
Above all else, all Upserve employees are united in our shared passion for the hospitality industry, our product, and the impact we can have on the owners and operators we serve. We have a track record of success, with 100%+ growth in the last 3 years. How do we do it? By providing great value to our customers, and by relentlessly focusing on the details - our Mise En Place (everything in its place).
- Our Net Promoter Scores over the last six months are higher than any other SMB software company
- Our SaaS 'quick ratio' and LTV to CAC is exceeding 4x, making us leaders in the market
- Our newest product features enjoy ~70% weekly active users and nearly 50% daily active users.
- Our leadership hails from top companies like OpenTable, TellMe, BrightCove, Microsoft, and McKinsey.
- Our Board and Investment Partners include Vista Equity Partners, First Round, and Pritzker.

But our focus on excellence doesn't stop there. We offer competitive employee benefits, including the following:
- 100% paid medical and dental coverage with the leading provider nationwide
- Flexible and unlimited time off - our policy is "take the time you need, when you need it"       
- A "family first" culture, with generous paid parental and caregiver leave
- 401(k) with built-in financial advisory services
- Quarterly wellness weeks, focused on mental, emotional AND physical health
- Catered healthy lunches daily, as well as organic healthy snacks in our office.
- On-Site dry cleaning pick-up for those who want it...and a flexible "come dressed" policy for others!

Each office has a unique culture, with multiple social clubs and activities driven by the interests of our people.  These range from UpSERVE – our volunteer and service group – to Upserve United our intramural league. As self-professed foodies, we also gather for the occasional “Supper Club”.

Last but not least, Upserve is proud to be an Equal Opportunity Employer! Beyond that, we also care deeply about creating a culture of inclusion, and about improving diversity in tech. We believe in being color brave, not color blind, and partner with a number of local organizations working to improve access to the tech industry for underrepresented groups. These include Project Include, Girls Who Code, Providence IntraCity Geeks, Code.org, PVD Lady Project, and Rosie's Girls to name a few.
Apply

Financial Analyst

FinanceProvidence, RIFull-time

===== About Upserve =====
Upserve is the magic ingredient that helps restaurateurs thrive, putting everything they need in one place. In a single platform, Upserve offers the market-leading cloud point of sale for restaurants, Breadcrumb POS by Upserve; actionable analytics through Upserve HQ; transparent processing with Upserve Payments; mobile restaurant management with Upserve Live, and seamless integration with leading third-party restaurant apps via the Upserve Marketplace. Thousands of restaurants use Upserve to manage relationships with more than 57 million active diners, process over $12 billion in annual sales, and to serve over 36 million meals per month.

Upserve is headquartered in Providence with additional offices in San Francisco, New York City and Denver.  We believe that culture is a competitive advantage, and treat it as such -- our values of One Team, Impact, Empathy, Openness, Curiosity and Grit guide our daily actions.   Learn more about what that means from our blog - https://upserve.com/inside-upserve - or by following us on Twitter and Instagram (@InsideUpserve).

The Financial Analyst, FP&A is responsible for the delivery of accurate financial information and analysis representing both Upserve as well as the functions/departments within. They actively manage the reporting and tracking of the Company’s key performance indicators and are responsible for overall consolidation of total profitability views, metrics, scorecards, etc. and driving transparent, consistent, actionable views/insights to leadership team.  The Financial Analyst manages overall annual and multi-year planning/forecasting processes in support of Upserve (and departments within) in alignment with parent company requirements. 

In this highly visible role you will report directly to the Chief Financial Officer and interact frequently with other key leaders in the organization. You will also be exposed to our investment partner, market-leading tech investment firm, Vista Equity Partners, assisting in developing board reports and working with Vista Consulting partners to optimize Upserve's business processes.

Responsibilities:
- Manage financial and non-financial key performance indicators and the appropriate reporting/scorecards to assess and recommend improved financial and operational performance across the company.
- Provide leadership, direction, and oversight for financial planning systems, strategies and initiatives.
- Work with Finance leadership team to develop the strategy and roadmap for financial planning and management reporting.
- Provide forecasting and analysis of total Upserve expense and expense related metrics, drivers, inclusive of Scale and Efficiency efforts (tracking/measurement).
- Set overall architecture and technology standards for Financial Planning & Business Intelligence solutions, including data models, analytical templates, metadata and master data management strategies; ETL, data auditing and data quality approaches.
- Manage vendor relationships for FP&A and Business Intelligence.
- Evaluate and select solution standards.
- Coordinate and direct the preparation of the budget and financial forecasts and report variances.
- Ensure compliance with applicable Corporate Policies and procedures.
- Maintain and provide ad-hoc reports and analysis that drive actionable results.

Requirements:
- Undergraduate/ Graduate Degree in Business, Finance, or related
- 2+ years of experience in a business analysis / FP&A role in a private equity or SaaS environment
- Expertise in data prep, forecast/ cost modeling, P&L modeling
- Advanced knowledge of and comfort with relevant technologies (i.e. SalesForce)
===== Upserve's "Mise En Place" =====
Above all else, all Upserve employees are united in our shared passion for the hospitality industry, our product, and the impact we can have on the owners and operators we serve. We have a track record of success, with 100%+ growth in the last 3 years. How do we do it? By providing great value to our customers, and by relentlessly focusing on the details - our Mise En Place (everything in its place).
- Our Net Promoter Scores over the last six months are higher than any other SMB software company
- Our SaaS 'quick ratio' and LTV to CAC is exceeding 4x, making us leaders in the market
- Our newest product features enjoy ~70% weekly active users and nearly 50% daily active users.
- Our leadership hails from top companies like OpenTable, TellMe, BrightCove, Microsoft, and McKinsey.
- Our Board and Investment Partners include Vista Equity Partners, First Round, and Pritzker.

But our focus on excellence doesn't stop there. We offer competitive employee benefits, including the following:
- 100% paid medical and dental coverage with the leading provider nationwide
- Flexible and unlimited time off - our policy is "take the time you need, when you need it"       
- A "family first" culture, with generous paid parental and caregiver leave
- 401(k) with built-in financial advisory services
- Quarterly wellness weeks, focused on mental, emotional AND physical health
- Catered healthy lunches daily, as well as organic healthy snacks in our office.
- On-Site dry cleaning pick-up for those who want it...and a flexible "come dressed" policy for others!

Each office has a unique culture, with multiple social clubs and activities driven by the interests of our people.  These range from UpSERVE – our volunteer and service group – to Upserve United our intramural league. As self-professed foodies, we also gather for the occasional “Supper Club”.

Last but not least, Upserve is proud to be an Equal Opportunity Employer! Beyond that, we also care deeply about creating a culture of inclusion, and about improving diversity in tech. We believe in being color brave, not color blind, and partner with a number of local organizations working to improve access to the tech industry for underrepresented groups. These include Project Include, Girls Who Code, Providence IntraCity Geeks, Code.org, PVD Lady Project, and Rosie's Girls to name a few.
Apply

Infrastructure Engineer

EngineeringProvidence, RIFull-time

===== About Upserve =====
Upserve is the magic ingredient that helps restaurateurs thrive, putting everything they need in one place. In a single platform, Upserve offers the market-leading cloud point of sale for restaurants, Breadcrumb POS by Upserve; actionable analytics through Upserve HQ; transparent processing with Upserve Payments; mobile restaurant management with Upserve Live, and seamless integration with leading third-party restaurant apps via the Upserve Marketplace. Thousands of restaurants use Upserve to manage relationships with more than 57 million active diners, process over $12 billion in annual sales, and to serve over 36 million meals per month.

Upserve is headquartered in Providence with additional offices in San Francisco, New York City and Denver.  We believe that culture is a competitive advantage, and treat it as such -- our values of One Team, Impact, Empathy, Openness, Curiosity and Grit guide our daily actions.   Learn more about what that means from our blog - https://upserve.com/inside-upserve - or by following us on Twitter and Instagram (@InsideUpserve).

===== About the Role =====
We are seeking a talented Software Engineer to join our Infrastructure team. This group includes some of our top coders, who want to do more and go faster. They are obsessed with automation, and play a critical role improving the tools that keep our products running smoothly. They enable our developers to execute quickly, and strive to maximize product uptime while minimizing developer lag. Our Infrastructure Engineers are also the first line of defense when identifying and diagnosing challenging performance issues, and they play a key role in shaping the direction of Upserve’s engineering processes.

If you're a pragmatic idealist -- you strive for efficient and practical solutions not just theoretically ideal ones, and have a passion for Amazon Web Services (AWS) and operating system internals and databases -- then come join the team!

===== The Right Ingredients =====
Upserve's engineering organization aims to minimize the impacts of Conway’s law by organizing into small teams that can drive from concept to production. Additionally - we ship fast and ship often. Our best engineers are big believers in moving fast with high quality; Speed and craftsmanship are friends not enemies. We do 100’s of deploys a week, and some of the technologies in our stack include React / React Native, Kinesis, DynamoDB, Machine Learning, RedShift, RDS, Ruby, JavaScript, Docker, ECS, Java, Redis, and more.

Qualifications 
 - Outstanding programming skills, and experience with server-side frameworks like Ruby on Rails.
- Proven experience building correct, well-tested systems and components, and driving clarity even given loose direction and requirements.
- Expertise in continuous software delivery and integration. You should have prior experience building, optimizing, and scaling real-time, event-driven, fault-tolerant, and distributed systems.
- Experience with Amazon Web Services (AWS), operating system internals, filesystems, databases, and networks.
- Knowledge of when to employ different storage technologies (e.g. relational, simple file-based, graph-based, noSQL).


===== Upserve's "Mise En Place" =====
Above all else, all Upserve employees are united in our shared passion for the hospitality industry, our product, and the impact we can have on the owners and operators we serve. We have a track record of success, with 100%+ growth in the last 3 years. How do we do it? By providing great value to our customers, and by relentlessly focusing on the details - our Mise En Place (everything in its place).
- Our Net Promoter Scores over the last six months are higher than any other SMB software company
- Our SaaS 'quick ratio' and LTV to CAC is exceeding 4x, making us leaders in the market
- Our newest product features enjoy ~70% weekly active users and nearly 50% daily active users.
- Our leadership hails from top companies like OpenTable, TellMe, BrightCove, Microsoft, and McKinsey.
- Our Board and Investment Partners include Vista Equity Partners, First Round, and Pritzker.

But our focus on excellence doesn't stop there. We offer competitive employee benefits, including the following:
- 100% paid medical and dental coverage with the leading provider nationwide
- Flexible and unlimited time off - our policy is "take the time you need, when you need it"       
- A "family first" culture, with generous paid parental and caregiver leave
- 401(k) with built-in financial advisory services
- Quarterly wellness weeks, focused on mental, emotional AND physical health
- Catered healthy lunches daily, as well as organic healthy snacks in our office.
- On-Site dry cleaning pick-up for those who want it...and a flexible "come dressed" policy for others!

Each office has a unique culture, with multiple social clubs and activities driven by the interests of our people.  These range from UpSERVE – our volunteer and service group – to Upserve United our intramural league. As self-professed foodies, we also gather for the occasional “Supper Club”.

Last but not least, Upserve is proud to be an Equal Opportunity Employer! Beyond that, we also care deeply about creating a culture of inclusion, and about improving diversity in tech. We believe in being color brave, not color blind, and partner with a number of local organizations working to improve access to the tech industry for underrepresented groups. These include Project Include, Girls Who Code, Providence IntraCity Geeks, Code.org, PVD Lady Project, and Rosie's Girls to name a few.
Apply

Manager, Sales Development

Sales DevelopmentProvidence, RIFull-time

===== About Upserve =====
Upserve is the magic ingredient that helps restaurateurs thrive, putting everything they need in one place. In a single platform, Upserve offers the market-leading cloud point of sale for restaurants, Breadcrumb POS by Upserve; actionable analytics through Upserve HQ; transparent processing with Upserve Payments; mobile restaurant management with Upserve Live, and seamless integration with leading third-party restaurant apps via the Upserve Marketplace. Thousands of restaurants use Upserve to manage relationships with more than 57 million active diners, process over $12 billion in annual sales, and to serve over 36 million meals per month.

Upserve is headquartered in Providence with additional offices in San Francisco, New York City and Denver.  We believe that culture is a competitive advantage, and treat it as such -- our values of One Team, Impact, Empathy, Openness, Curiosity and Grit guide our daily actions.   Learn more about what that means from our blog - https://upserve.com/inside-upserve - or by following us on Twitter and Instagram (@InsideUpserve).

===== About this Role =====
Upserve's Sales Development Representatives are on the front-line of our business and are responsible for prospecting and scheduling demo presentations for our Account Executives. In this role you will oversee and motivate and this competitive team with a focus on delivering a winning strategy and coaching. You will report into the Director, Sales Development and own the execution of our company’s inbound and outbound prospecting efforts to drive pipeline for the organization.

Day to day, your responsibilities will include:
- Using technology (Salesforce, Outreach, and Marketo) to track progress against goals and improve productivity
- Meeting and striving to exceed weekly and monthly team goals
- Developing and executing our Inbound and Outbound prospecting strategies, including script updates and targeted campaigns
- Working closely with Marketing, Sales, and Operations teams to create the tools and processes that will enable your team’s success
- Coaching your team on sales best practices by analyzing quantitative metrics as well as recorded call reviews
- Joining calls with important customers to help educate them about Upserve’s platform, knowing our product inside and out (we’ll train you of course)

===== The Right Ingredients =====
- Minimum of 3 years of sales experience, preferably within a B2B SaaS environment
- Prior team lead or people manager experience required
- Proven experience executing sales strategy using a data driven approach
- Ability to hire, coach, train, and mentor successful SDRs
- Experience with Salesforce, Marketo and other tech to report and analyze sales funnel and sales cycle metrics
- An entrepreneurial spirit - our sales team is hard-working, well organized, self-motivated and confident
- A passion for sales and technology that helps restaurateurs succeed


===== Upserve's "Mise En Place" =====
Above all else, all Upserve employees are united in our shared passion for the hospitality industry, our product, and the impact we can have on the owners and operators we serve. We have a track record of success, with 100%+ growth in the last 3 years. How do we do it? By providing great value to our customers, and by relentlessly focusing on the details - our Mise En Place (everything in its place).
- Our Net Promoter Scores over the last six months are higher than any other SMB software company
- Our SaaS 'quick ratio' and LTV to CAC is exceeding 4x, making us leaders in the market
- Our newest product features enjoy ~70% weekly active users and nearly 50% daily active users.
- Our leadership hails from top companies like OpenTable, TellMe, BrightCove, Microsoft, and McKinsey.
- Our Board and Investment Partners include Vista Equity Partners, First Round, and Pritzker.

But our focus on excellence doesn't stop there. We offer competitive employee benefits, including the following:
- 100% paid medical and dental coverage with the leading provider nationwide
- Flexible and unlimited time off - our policy is "take the time you need, when you need it"       
- A "family first" culture, with generous paid parental and caregiver leave
- 401(k) with built-in financial advisory services
- Quarterly wellness weeks, focused on mental, emotional AND physical health
- Catered healthy lunches daily, as well as organic healthy snacks in our office.
- On-Site dry cleaning pick-up for those who want it...and a flexible "come dressed" policy for others!

Each office has a unique culture, with multiple social clubs and activities driven by the interests of our people.  These range from UpSERVE – our volunteer and service group – to Upserve United our intramural league. As self-professed foodies, we also gather for the occasional “Supper Club”.

Last but not least, Upserve is proud to be an Equal Opportunity Employer! Beyond that, we also care deeply about creating a culture of inclusion, and about improving diversity in tech. We believe in being color brave, not color blind, and partner with a number of local organizations working to improve access to the tech industry for underrepresented groups. These include Project Include, Girls Who Code, Providence IntraCity Geeks, Code.org, PVD Lady Project, and Rosie's Girls to name a few.
Apply

Office Coordinator- Temporary

TalentProvidence, RIFull-time

===== About Upserve =====
Upserve is the magic ingredient that helps restaurateurs thrive, putting everything they need in one place. In a single platform, Upserve offers the market-leading cloud point of sale for restaurants, Breadcrumb POS by Upserve; actionable analytics through Upserve HQ; transparent processing with Upserve Payments; mobile restaurant management with Upserve Live, and seamless integration with leading third-party restaurant apps via the Upserve Marketplace. Thousands of restaurants use Upserve to manage relationships with more than 57 million active diners, process over $12 billion in annual sales, and to serve over 36 million meals per month.

Upserve is headquartered in Providence with additional offices in San Francisco, New York City and Denver.  We believe that culture is a competitive advantage, and treat it as such -- our values of One Team, Impact, Empathy, Openness, Curiosity and Grit guide our daily actions.   Learn more about what that means from our blog - https://upserve.com/inside-upserve - or by following us on Twitter and Instagram (@InsideUpserve).

*This is a 4 month temporary role, running July 2018 through October 2018.

About the Office Coordinator role:
We’re looking for an enthusiastic, dynamic, and highly organized Office Coordinator to join our Talent and Office Operations team. Reporting to the Office Operations Manager, you will take on all day-to-day responsibilities around the office, ensuring smooth and efficient office operations and supporting the evolving needs of our staff. As the first face employees and visitors see when they arrive at Upserve, the Office Coordinator is responsible for creating a warm, welcoming, and professional atmosphere in the office and meeting the needs of both employees and visitors. Upserve's Office Coordinator is a critical member of the Talent and Operations team with an important role to play in employee engagement and organizational culture!

Day to day, your work may include:
- Provide light administrative support to the Talent and Operations team (book travel, schedule meetings, etc)
- Planning and executing company meetings and events, including All Hands meetings, company parties, Wellness Program activities and events, and more.
- Creating an engaging onboarding experience for new hires by sharing relevant communications, purchasing/maintaining swag, ordering equipment, setting up workstations, conducting office tours, and much more.
- Developing content for employee communications including newsletters, self-help articles, and SOPs.
- Designing surveys to measure employee engagement with Office Operations programs and initiatives.
- Prepare facilities and amenities access for new hires (such as key cards, parking passes, meal programs, etc).
- Provide reporting related to onboarding processes.
- Welcome new hires on Day One and give office tours.
- Complete inventory and purchase orders for multiple vendors.
- Manage tickets within the internal help center within the target parameters.
- Assist with employee provisioning and deprovisioning.
- Participate in the planning and execution of company events and perks programs.

About you:
At Upserve, we are One Team - united by our passion for our customers, the industry we serve, and the innovative way that we are delivering value. Our most successful employees are both humble yet confident, forward-looking but grounded, thorough yet fast-moving. To excel on our team, you should also take pride in your work and the value that it creates. In our daily work, we exemplify our values of grit, openness, empathy, impact, and curiosity.

The ideal person for this role is someone who not only thrives on interacting with others, but also has an innate ability to relate to those around them and who is quick to identify and respond to the needs of others.  They are unflappable, enthusiastic, welcoming, and easily adaptable in a fast-paced environment. You will thrive in this role if you enjoy taking on challenges and see problems as opportunities for improvement, then roll up your sleeves to make the necessary changes.

Qualifications
- Office coordinator experience preferred, or at least 2 years in a role that involved similar responsibilities including customer interaction, inventory management, event planning, etc.
- Warm, welcoming personality and a passion for cultivating positive organizational culture
- Customer-service orientation
- Ability to adapt quickly in a rapidly changing environment
- Excellent written and verbal communication skills
- Excellent time management skills with the ability to prioritize when faced with competing priorities
- Orientation toward proactive problem-solving and continuous process improvement
- Able to implement routines, yet flexible to make adjustments to improve procedures
- General technical savvy, ability to quickly learn and adopt new technology
- Inventory management experience (preferred)
- G-suite experience and graphic design skills a bonus!


===== Upserve's "Mise En Place" =====
Above all else, all Upserve employees are united in our shared passion for the hospitality industry, our product, and the impact we can have on the owners and operators we serve. We have a track record of success, with 100%+ growth in the last 3 years. How do we do it? By providing great value to our customers, and by relentlessly focusing on the details - our Mise En Place (everything in its place).
- Our Net Promoter Scores over the last six months are higher than any other SMB software company
- Our SaaS 'quick ratio' and LTV to CAC is exceeding 4x, making us leaders in the market
- Our newest product features enjoy ~70% weekly active users and nearly 50% daily active users.
- Our leadership hails from top companies like OpenTable, TellMe, BrightCove, Microsoft, and McKinsey.
- Our Board and Investment Partners include Vista Equity Partners, First Round, and Pritzker.

But our focus on excellence doesn't stop there. We offer competitive employee benefits, including the following:
- 100% paid medical and dental coverage with the leading provider nationwide
- Flexible and unlimited time off - our policy is "take the time you need, when you need it"       
- A "family first" culture, with generous paid parental and caregiver leave
- 401(k) with built-in financial advisory services
- Quarterly wellness weeks, focused on mental, emotional AND physical health
- Catered healthy lunches daily, as well as organic healthy snacks in our office.
- On-Site dry cleaning pick-up for those who want it...and a flexible "come dressed" policy for others!

Each office has a unique culture, with multiple social clubs and activities driven by the interests of our people.  These range from UpSERVE – our volunteer and service group – to Upserve United our intramural league. As self-professed foodies, we also gather for the occasional “Supper Club”.

Last but not least, Upserve is proud to be an Equal Opportunity Employer! Beyond that, we also care deeply about creating a culture of inclusion, and about improving diversity in tech. We believe in being color brave, not color blind, and partner with a number of local organizations working to improve access to the tech industry for underrepresented groups. These include Project Include, Girls Who Code, Providence IntraCity Geeks, Code.org, PVD Lady Project, and Rosie's Girls to name a few.
Apply

Product Manager

Product ManagementProvidence, RIFull-time

===== About Upserve =====
Upserve is the magic ingredient that helps restaurateurs thrive, putting everything they need in one place. In a single platform, Upserve offers the market-leading cloud point of sale for restaurants, Breadcrumb POS by Upserve; actionable analytics through Upserve HQ; transparent processing with Upserve Payments; mobile restaurant management with Upserve Live, and seamless integration with leading third-party restaurant apps via the Upserve Marketplace. Thousands of restaurants use Upserve to manage relationships with more than 57 million active diners, process over $12 billion in annual sales, and to serve over 36 million meals per month.

Upserve is headquartered in Providence with additional offices in San Francisco, New York City and Denver.  We believe that culture is a competitive advantage, and treat it as such -- our values of One Team, Impact, Empathy, Openness, Curiosity and Grit guide our daily actions.   Learn more about what that means from our blog - https://upserve.com/inside-upserve - or by following us on Twitter and Instagram (@InsideUpserve).

Upserve is seeking a visionary Product Manager to lead product on our mobile app, Upserve Live and to help us meet our ambitious growth goals for 2018. In this high visibility role you will collaborate with teams across the company to translate our customers' needs and our company's vision and goals into product strategy. To accomplish this you will work with Support, Customer Success, Marketing, and Sales to gain a deep understanding of our customers' needs as well as the competitive market. You will partner with Corporate Development and Sales on key features, partnerships, and strategies to grow our business and you will collaborate with Engineering, your fellow PMs, and our Lead UX Designer to drive delivery of initiatives across our product line. 

Day-to-day this means:
- Lead product on Upserve Live, our mobile iOS and Android app
- Translate strategy into prioritized, stack-ranked initiatives, features, and requirements within features, using tools like Aha.io
- Handle interdependencies within a release. Call out and squash risk and ambiguity in the plan. Prioritize bugs / invisible improvements alongside new features
- Know the competition and figure out how we leave them no room to win.
- Communicate clearly and effectively, to both technical and non-technical audiences, whether it's via Slack , Google doc, email, presentation, tweet, blog post, spreadsheet or github
- Define whole product requirements. Anticipate the needs of partners, success team, sales and more
- Collaborate with design/UX team on wireframes, prototypes and mockups
- Run user testing and listening labs, and visit customers
- Collaborate with product marketing peers to set positioningmessaging and communicate the vision to internal and external audiences, such as on our website
- Stay close to our sales team, especially for feature requests (usually, so you can say no)
- Train customer success & support team on product capabilities
- Understand deeply how customers use our product (using Totango, Intercom, interviews, etc.)
- Measure product-market fit after launch, to guide iterative improvement

REQUIREMENTS
- 3+ years experience as a Technical Product Management in a Software Development or SaaS environment
- Agile project management experience (Scrum Master, Product Owner)
- Experience performing business requirements analysis/ design, prioritizing goals and mitigating dev’t risks
- Excellent communication skills particularly in communicating technical information to non-technical audiences
- Ability to prioritize goals and roadmaps, and to identify and mitigate development risks
===== Upserve's "Mise En Place" =====
Above all else, all Upserve employees are united in our shared passion for the hospitality industry, our product, and the impact we can have on the owners and operators we serve. We have a track record of success, with 100%+ growth in the last 3 years. How do we do it? By providing great value to our customers, and by relentlessly focusing on the details - our Mise En Place (everything in its place).
- Our Net Promoter Scores over the last six months are higher than any other SMB software company
- Our SaaS 'quick ratio' and LTV to CAC is exceeding 4x, making us leaders in the market
- Our newest product features enjoy ~70% weekly active users and nearly 50% daily active users.
- Our leadership hails from top companies like OpenTable, TellMe, BrightCove, Microsoft, and McKinsey.
- Our Board and Investment Partners include Vista Equity Partners, First Round, and Pritzker.

But our focus on excellence doesn't stop there. We offer competitive employee benefits, including the following:
- 100% paid medical and dental coverage with the leading provider nationwide
- Flexible and unlimited time off - our policy is "take the time you need, when you need it"       
- A "family first" culture, with generous paid parental and caregiver leave
- 401(k) with built-in financial advisory services
- Quarterly wellness weeks, focused on mental, emotional AND physical health
- Catered healthy lunches daily, as well as organic healthy snacks in our office.
- On-Site dry cleaning pick-up for those who want it...and a flexible "come dressed" policy for others!

Each office has a unique culture, with multiple social clubs and activities driven by the interests of our people.  These range from UpSERVE – our volunteer and service group – to Upserve United our intramural league. As self-professed foodies, we also gather for the occasional “Supper Club”.

Last but not least, Upserve is proud to be an Equal Opportunity Employer! Beyond that, we also care deeply about creating a culture of inclusion, and about improving diversity in tech. We believe in being color brave, not color blind, and partner with a number of local organizations working to improve access to the tech industry for underrepresented groups. These include Project Include, Girls Who Code, Providence IntraCity Geeks, Code.org, PVD Lady Project, and Rosie's Girls to name a few.
Apply

Product Manager

Product ManagementProvidence, RIFull-time

===== About Upserve =====
Upserve is the magic ingredient that helps restaurateurs thrive, putting everything they need in one place. In a single platform, Upserve offers the market-leading cloud point of sale for restaurants, Breadcrumb POS by Upserve; actionable analytics through Upserve HQ; transparent processing with Upserve Payments; mobile restaurant management with Upserve Live, and seamless integration with leading third-party restaurant apps via the Upserve Marketplace. Thousands of restaurants use Upserve to manage relationships with more than 57 million active diners, process over $12 billion in annual sales, and to serve over 36 million meals per month.

Upserve is headquartered in Providence with additional offices in San Francisco, New York City and Denver.  We believe that culture is a competitive advantage, and treat it as such -- our values of One Team, Impact, Empathy, Openness, Curiosity and Grit guide our daily actions.   Learn more about what that means from our blog - https://upserve.com/inside-upserve - or by following us on Twitter and Instagram (@InsideUpserve).

Upserve, Inc. seeks Product Manager for Providence, RI offices to lead, guide and drive the development of financial analytics software applications, and design and guide release and roadmap process including assessment of user requirements, development of user stories, resolution of bug fixes, and development of plans for performance enhancement/stability. Position requires a Master’s degree, or foreign equivalent, in Computer Science, Information Technology or a closely related field, plus three years’ experience in designing and guiding the full lifecycle of product development. Experience must also include the following, which may be gained concurrently:

-3 years’ experience in software development employing Javascript framework React
-3 years’ experience in design and development of usable and performant UI’s for desktop, web and mobile-
-3 years’ experience using coding languages: Java, Javascript, HTML and CSS
-3 years’ experience using technology including Websockets, metrics and instrumentation
-3 years’ experience performing software development in Agile scrum methodology
-3 years’ experience with concept to launch project management as product owner
-3 years’ experience collaborating with product marketing, account management and support to ensure operational readiness, market fit and accurate go-to-market materials
-1 year experience solving complex technical problems in a customer facing role
===== Upserve's "Mise En Place" =====
Above all else, all Upserve employees are united in our shared passion for the hospitality industry, our product, and the impact we can have on the owners and operators we serve. We have a track record of success, with 100%+ growth in the last 3 years. How do we do it? By providing great value to our customers, and by relentlessly focusing on the details - our Mise En Place (everything in its place).
- Our Net Promoter Scores over the last six months are higher than any other SMB software company
- Our SaaS 'quick ratio' and LTV to CAC is exceeding 4x, making us leaders in the market
- Our newest product features enjoy ~70% weekly active users and nearly 50% daily active users.
- Our leadership hails from top companies like OpenTable, TellMe, BrightCove, Microsoft, and McKinsey.
- Our Board and Investment Partners include Vista Equity Partners, First Round, and Pritzker.

But our focus on excellence doesn't stop there. We offer competitive employee benefits, including the following:
- 100% paid medical and dental coverage with the leading provider nationwide
- Flexible and unlimited time off - our policy is "take the time you need, when you need it"       
- A "family first" culture, with generous paid parental and caregiver leave
- 401(k) with built-in financial advisory services
- Quarterly wellness weeks, focused on mental, emotional AND physical health
- Catered healthy lunches daily, as well as organic healthy snacks in our office.
- On-Site dry cleaning pick-up for those who want it...and a flexible "come dressed" policy for others!

Each office has a unique culture, with multiple social clubs and activities driven by the interests of our people.  These range from UpSERVE – our volunteer and service group – to Upserve United our intramural league. As self-professed foodies, we also gather for the occasional “Supper Club”.

Last but not least, Upserve is proud to be an Equal Opportunity Employer! Beyond that, we also care deeply about creating a culture of inclusion, and about improving diversity in tech. We believe in being color brave, not color blind, and partner with a number of local organizations working to improve access to the tech industry for underrepresented groups. These include Project Include, Girls Who Code, Providence IntraCity Geeks, Code.org, PVD Lady Project, and Rosie's Girls to name a few.
Apply

Revenue Accountant

FinanceProvidence, RIFull-time

===== About Upserve =====
Upserve is the magic ingredient that helps restaurateurs thrive, putting everything they need in one place. In a single platform, Upserve offers the market-leading cloud point of sale for restaurants, Breadcrumb POS by Upserve; actionable analytics through Upserve HQ; transparent processing with Upserve Payments; mobile restaurant management with Upserve Live, and seamless integration with leading third-party restaurant apps via the Upserve Marketplace. Thousands of restaurants use Upserve to manage relationships with more than 57 million active diners, process over $12 billion in annual sales, and to serve over 36 million meals per month.

Upserve is headquartered in Providence with additional offices in San Francisco, New York City and Denver.  We believe that culture is a competitive advantage, and treat it as such -- our values of One Team, Impact, Empathy, Openness, Curiosity and Grit guide our daily actions.   Learn more about what that means from our blog - https://upserve.com/inside-upserve - or by following us on Twitter and Instagram (@InsideUpserve).

===== About the Role =====
The Revenue Accountant has primary responsibility for ensuring that Upserve’s revenue is properly booked.

Day to day this means:
-Manage the implementation of ASC 606, including establishing the accounting policy, identifying the performance obligations for each of the Company’s contracts and revenue elements, restating historical results, data conversion, establishment of internal controls and process
-Manage the implementation of automation tools for revenue recognition under ASC 606
-Oversee the establishment and maintenance of fair value pricing, revenue commitments, revenue fulfillment and revenue schedules
-Manage the revenue accounting close process, including all revenue journals and account reconciliations
-Responsible for assisting the FP&A team in the forecasting of revenue and backlog
-Responsible for all aspects of reporting on actual revenue results including flash reports, internal and external revenue reporting, and financial tables and disclosure requirements
-Represent the finance organization as the revenue accounting subject matter expert and provide cross functional training to Sales, Sales Operations, and Finance Teams
-Preparing ad hoc reports and analysis as needed
-Helping implement internal controls, streamlining revenue accounting processes and creating best practices across the organization

===== The Right Ingredients =====
Above all else, Upserve employees are united in our shared optimism, passion, and enthusiasm for the customers we support through our innovative product. In our daily work, we exemplify our values of grit, openness, empathy, impact, and curiosity.

Additional requirements include:
-BS in Accounting, CPA preferred
-5+ years of combined public accounting and industry experience, including managing revenue accounting
-Deep understanding of revenue recognition standards
-Experience managing a large number of revenue schedules with multiple-element arrangements
-Highly analytical with excellent technical revenue accounting experience
-Excellent understanding of ERP systems, revenue accounting systems, business processes, data workflows and root cause analysis
-Proficiency with NetSuite, Intacct, or a similar ERP Experience using Salesforce is a plus
===== Upserve's "Mise En Place" =====
Above all else, all Upserve employees are united in our shared passion for the hospitality industry, our product, and the impact we can have on the owners and operators we serve. We have a track record of success, with 100%+ growth in the last 3 years. How do we do it? By providing great value to our customers, and by relentlessly focusing on the details - our Mise En Place (everything in its place).
- Our Net Promoter Scores over the last six months are higher than any other SMB software company
- Our SaaS 'quick ratio' and LTV to CAC is exceeding 4x, making us leaders in the market
- Our newest product features enjoy ~70% weekly active users and nearly 50% daily active users.
- Our leadership hails from top companies like OpenTable, TellMe, BrightCove, Microsoft, and McKinsey.
- Our Board and Investment Partners include Vista Equity Partners, First Round, and Pritzker.

But our focus on excellence doesn't stop there. We offer competitive employee benefits, including the following:
- 100% paid medical and dental coverage with the leading provider nationwide
- Flexible and unlimited time off - our policy is "take the time you need, when you need it"       
- A "family first" culture, with generous paid parental and caregiver leave
- 401(k) with built-in financial advisory services
- Quarterly wellness weeks, focused on mental, emotional AND physical health
- Catered healthy lunches daily, as well as organic healthy snacks in our office.
- On-Site dry cleaning pick-up for those who want it...and a flexible "come dressed" policy for others!

Each office has a unique culture, with multiple social clubs and activities driven by the interests of our people.  These range from UpSERVE – our volunteer and service group – to Upserve United our intramural league. As self-professed foodies, we also gather for the occasional “Supper Club”.

Last but not least, Upserve is proud to be an Equal Opportunity Employer! Beyond that, we also care deeply about creating a culture of inclusion, and about improving diversity in tech. We believe in being color brave, not color blind, and partner with a number of local organizations working to improve access to the tech industry for underrepresented groups. These include Project Include, Girls Who Code, Providence IntraCity Geeks, Code.org, PVD Lady Project, and Rosie's Girls to name a few.
Apply

Sales Associate

Direct SalesProvidence, RIFull-time

===== About Upserve =====
Upserve is the magic ingredient that helps restaurateurs thrive, putting everything they need in one place. In a single platform, Upserve offers the market-leading cloud point of sale for restaurants, Breadcrumb POS by Upserve; actionable analytics through Upserve HQ; transparent processing with Upserve Payments; mobile restaurant management with Upserve Live, and seamless integration with leading third-party restaurant apps via the Upserve Marketplace. Thousands of restaurants use Upserve to manage relationships with more than 57 million active diners, process over $12 billion in annual sales, and to serve over 36 million meals per month.

Upserve is headquartered in Providence with additional offices in San Francisco, New York City and Denver.  We believe that culture is a competitive advantage, and treat it as such -- our values of One Team, Impact, Empathy, Openness, Curiosity and Grit guide our daily actions.   Learn more about what that means from our blog - https://upserve.com/inside-upserve - or by following us on Twitter and Instagram (@InsideUpserve).
===== Upserve's "Mise En Place" =====
Above all else, all Upserve employees are united in our shared passion for the hospitality industry, our product, and the impact we can have on the owners and operators we serve. We have a track record of success, with 100%+ growth in the last 3 years. How do we do it? By providing great value to our customers, and by relentlessly focusing on the details - our Mise En Place (everything in its place).
- Our Net Promoter Scores over the last six months are higher than any other SMB software company
- Our SaaS 'quick ratio' and LTV to CAC is exceeding 4x, making us leaders in the market
- Our newest product features enjoy ~70% weekly active users and nearly 50% daily active users.
- Our leadership hails from top companies like OpenTable, TellMe, BrightCove, Microsoft, and McKinsey.
- Our Board and Investment Partners include Vista Equity Partners, First Round, and Pritzker.

But our focus on excellence doesn't stop there. We offer competitive employee benefits, including the following:
- 100% paid medical and dental coverage with the leading provider nationwide
- Flexible and unlimited time off - our policy is "take the time you need, when you need it"       
- A "family first" culture, with generous paid parental and caregiver leave
- 401(k) with built-in financial advisory services
- Quarterly wellness weeks, focused on mental, emotional AND physical health
- Catered healthy lunches daily, as well as organic healthy snacks in our office.
- On-Site dry cleaning pick-up for those who want it...and a flexible "come dressed" policy for others!

Each office has a unique culture, with multiple social clubs and activities driven by the interests of our people.  These range from UpSERVE – our volunteer and service group – to Upserve United our intramural league. As self-professed foodies, we also gather for the occasional “Supper Club”.

Last but not least, Upserve is proud to be an Equal Opportunity Employer! Beyond that, we also care deeply about creating a culture of inclusion, and about improving diversity in tech. We believe in being color brave, not color blind, and partner with a number of local organizations working to improve access to the tech industry for underrepresented groups. These include Project Include, Girls Who Code, Providence IntraCity Geeks, Code.org, PVD Lady Project, and Rosie's Girls to name a few.
Apply

Sales Development Representative

Sales DevelopmentProvidence, RIFull-time

===== About Upserve =====
Upserve is the magic ingredient that helps restaurateurs thrive, putting everything they need in one place. In a single platform, Upserve offers the market-leading cloud point of sale for restaurants, Breadcrumb POS by Upserve; actionable analytics through Upserve HQ; transparent processing with Upserve Payments; mobile restaurant management with Upserve Live, and seamless integration with leading third-party restaurant apps via the Upserve Marketplace. Thousands of restaurants use Upserve to manage relationships with more than 57 million active diners, process over $12 billion in annual sales, and to serve over 36 million meals per month.

Upserve is headquartered in Providence with additional offices in San Francisco, New York City and Denver.  We believe that culture is a competitive advantage, and treat it as such -- our values of One Team, Impact, Empathy, Openness, Curiosity and Grit guide our daily actions.   Learn more about what that means from our blog - https://upserve.com/inside-upserve - or by following us on Twitter and Instagram (@InsideUpserve).

===== About the Role =====
Upserve is seeking Sales Development Representatives (SDR) to join our sales team-- this is a phenomenal way to develop your sales and business skills within a growing and dynamic technology company! If you value teamwork, personal achievement, and good food - you'll fit right in!

As a SDR you will research prospective customers, create outreach strategies, and identify sales opportunities. You will conduct exploratory conversations with potential customers, use your business acumen to identify how Upserve's platform can help their restaurant succeed.  While doing so, you'll gain a deeper understanding of restaurant operations, what challenges they face on a daily basis, and how the Upserve platform technology can dramatically improve their businesses and employees' lives.

Day to day, this means:
-  Conduct high volume prospecting (60-100 activities/day) to qualify leads through calls, emails, and chat.
-  Work closely and collaboratively with our team to develop and implement appropriate prospecting strategies.
-  Schedule introductory meetings for our regional Sales Executives to further assess a restaurant's needs.

Whether you have some prior sales experience or you're just getting started, we'll teach you everything you need to know! Upserve has developed a 4 week blended learning experience that combines workshop training with expert facilitators, engaging online learning, and robust skill training. Our dedication to learning & development puts our team in the best position to be meaningful contributors right from the start.

=====The Right Ingredients =====
For this role, we're looking for ambitious individuals with a history of high achievement and the desire to work in a fast paced environment with peers who challenge them to be better, who also have the following qualifications:

- Bachelors degree or equivalent experience
- Excellent written and verbal communication skills
- The desire to meet and exceed measurable performance goals
- Naturally curious and passionate
- The technical aptitude to master our sales tools
- The ability to deal with and thrive on objections and rejection on a daily basis


===== Upserve's "Mise En Place" =====
Above all else, all Upserve employees are united in our shared passion for the hospitality industry, our product, and the impact we can have on the owners and operators we serve. We have a track record of success, with 100%+ growth in the last 3 years. How do we do it? By providing great value to our customers, and by relentlessly focusing on the details - our Mise En Place (everything in its place).
- Our Net Promoter Scores over the last six months are higher than any other SMB software company
- Our SaaS 'quick ratio' and LTV to CAC is exceeding 4x, making us leaders in the market
- Our newest product features enjoy ~70% weekly active users and nearly 50% daily active users.
- Our leadership hails from top companies like OpenTable, TellMe, BrightCove, Microsoft, and McKinsey.
- Our Board and Investment Partners include Vista Equity Partners, First Round, and Pritzker.

But our focus on excellence doesn't stop there. We offer competitive employee benefits, including the following:
- 100% paid medical and dental coverage with the leading provider nationwide
- Flexible and unlimited time off - our policy is "take the time you need, when you need it"       
- A "family first" culture, with generous paid parental and caregiver leave
- 401(k) with built-in financial advisory services
- Quarterly wellness weeks, focused on mental, emotional AND physical health
- Catered healthy lunches daily, as well as organic healthy snacks in our office.
- On-Site dry cleaning pick-up for those who want it...and a flexible "come dressed" policy for others!

Each office has a unique culture, with multiple social clubs and activities driven by the interests of our people.  These range from UpSERVE – our volunteer and service group – to Upserve United our intramural league. As self-professed foodies, we also gather for the occasional “Supper Club”.

Last but not least, Upserve is proud to be an Equal Opportunity Employer! Beyond that, we also care deeply about creating a culture of inclusion, and about improving diversity in tech. We believe in being color brave, not color blind, and partner with a number of local organizations working to improve access to the tech industry for underrepresented groups. These include Project Include, Girls Who Code, Providence IntraCity Geeks, Code.org, PVD Lady Project, and Rosie's Girls to name a few.
Apply

Senior Account Executive

Direct SalesNew York City, NYFull-time

===== About Upserve =====
Upserve is the magic ingredient that helps restaurateurs thrive, putting everything they need in one place. In a single platform, Upserve offers the market-leading cloud point of sale for restaurants, Breadcrumb POS by Upserve; actionable analytics through Upserve HQ; transparent processing with Upserve Payments; mobile restaurant management with Upserve Live, and seamless integration with leading third-party restaurant apps via the Upserve Marketplace. Thousands of restaurants use Upserve to manage relationships with more than 57 million active diners, process over $12 billion in annual sales, and to serve over 36 million meals per month.

Upserve is headquartered in Providence with additional offices in San Francisco, New York City and Denver.  We believe that culture is a competitive advantage, and treat it as such -- our values of One Team, Impact, Empathy, Openness, Curiosity and Grit guide our daily actions.   Learn more about what that means from our blog - https://upserve.com/inside-upserve - or by following us on Twitter and Instagram (@InsideUpserve).

===== About the Role =====
As a Sr. Account Executive in NYC, you work with our customers to identify ways that they could grow their business through better use of data on their customers, menu, and service staff.  In order to do this effectively you must maintain in-depth industry knowledge including marketplace conditions, competitor positioning in your geographic area. Each month you will drive the sales cycle from online demonstrations to closing deals.

Day to day, this means:
 - Becoming an expert in our industry, the product, and our restaurateurs
 - Close business consistently if not above quota
 - Conducting discovery calls with customers to identify their business challenges.
 - Successfully running online demonstrations of Upserve with restaurateurs and restaurant owners

===== The Right Ingredients =====
Above all else, all Upserve employees are united in our shared optimism, passion, and enthusiasm for the customers we support through our innovative product. In our daily work, we exemplify our values of grit, openness, empathy, impact, and curiosity.

In particular, our Sr. Account Executives have a passion for helping restaurants, closing deals and strong interpersonal skills. This role requires an individual with a strong worth ethic, and self-driven desire and the following qualifications to succeed:

- 4-6 years of experience in an inside sales role carrying a quota
- Excellent written and verbal communication
- Understanding of solution-based consultative sales in a SaaS environment
- Professional poise and confidence while communicating with executives
- Ability to use Salesforce.com and other  technologies to manage and organize pipeline
- Committed to a culture of positivity and high performance
- Value feedback, and thrive on constant improvement and learning
- Strong work ethic, and a self-driven desire to succeed


===== Upserve's "Mise En Place" =====
Above all else, all Upserve employees are united in our shared passion for the hospitality industry, our product, and the impact we can have on the owners and operators we serve. We have a track record of success, with 100%+ growth in the last 3 years. How do we do it? By providing great value to our customers, and by relentlessly focusing on the details - our Mise En Place (everything in its place).
- Our Net Promoter Scores over the last six months are higher than any other SMB software company
- Our SaaS 'quick ratio' and LTV to CAC is exceeding 4x, making us leaders in the market
- Our newest product features enjoy ~70% weekly active users and nearly 50% daily active users.
- Our leadership hails from top companies like OpenTable, TellMe, BrightCove, Microsoft, and McKinsey.
- Our Board and Investment Partners include Vista Equity Partners, First Round, and Pritzker.

But our focus on excellence doesn't stop there. We offer competitive employee benefits, including the following:
- 100% paid medical and dental coverage with the leading provider nationwide
- Flexible and unlimited time off - our policy is "take the time you need, when you need it"       
- A "family first" culture, with generous paid parental and caregiver leave
- 401(k) with built-in financial advisory services
- Quarterly wellness weeks, focused on mental, emotional AND physical health
- Catered healthy lunches daily, as well as organic healthy snacks in our office.
- On-Site dry cleaning pick-up for those who want it...and a flexible "come dressed" policy for others!

Each office has a unique culture, with multiple social clubs and activities driven by the interests of our people.  These range from UpSERVE – our volunteer and service group – to Upserve United our intramural league. As self-professed foodies, we also gather for the occasional “Supper Club”.

Last but not least, Upserve is proud to be an Equal Opportunity Employer! Beyond that, we also care deeply about creating a culture of inclusion, and about improving diversity in tech. We believe in being color brave, not color blind, and partner with a number of local organizations working to improve access to the tech industry for underrepresented groups. These include Project Include, Girls Who Code, Providence IntraCity Geeks, Code.org, PVD Lady Project, and Rosie's Girls to name a few.
Apply

Senior Director, Communications

MarketingNew York City, NYFull-time

===== About Upserve =====
Upserve is the magic ingredient that helps restaurateurs thrive, putting everything they need in one place. In a single platform, Upserve offers the market-leading cloud point of sale for restaurants, Breadcrumb POS by Upserve; actionable analytics through Upserve HQ; transparent processing with Upserve Payments; mobile restaurant management with Upserve Live, and seamless integration with leading third-party restaurant apps via the Upserve Marketplace. Thousands of restaurants use Upserve to manage relationships with more than 57 million active diners, process over $12 billion in annual sales, and to serve over 36 million meals per month.

Upserve is headquartered in Providence with additional offices in San Francisco, New York City and Denver.  We believe that culture is a competitive advantage, and treat it as such -- our values of One Team, Impact, Empathy, Openness, Curiosity and Grit guide our daily actions.   Learn more about what that means from our blog - https://upserve.com/inside-upserve - or by following us on Twitter and Instagram (@InsideUpserve).

===== About the Role =====
As a gifted communicator reporting to the CMO, this person will lead a team of  seven (7) to elevate all areas of the brand, content, product marketing, customer marketing and PR to prospects and customers.
You and your team will be the bedrock for Upserve’s communication across the buyer journey and will be the reason that restaurateurs choose us. As the leader of the communication’s team, you will be responsible for both individual and team objectives with sales pipeline improvement as  the key measurement of success. The list below suggests a few of the focus areas, but is not exhaustive of the scope; this person will have the autonomy to implement the most effective strategies and tactics.

Individual Contributor Responsibilities:
Brand
- Work closely with the CMO to craft and evangelize our story
- Create an influencer strategy (local and national celebrity chefs) to differentiate our brand from the pack
- Establish and maintain content standards in terms of quality, tone, style and grammar

Public Relations
- Manage a PR agency (Matter) to get stories placed
- Prepare executives for media interviews and external events/speaking opportunities, as appropriate
- Analyze and measure results of PR programs

Manager-Led Responsibilities:
Content
- Work with internal/external groups to create compelling content
- Develop and implement a cross-channel content marketing strategy that translates business and marketing goals into meaningful content deliverables
- Create and maintain a functional editorial calendar for corporate content
- Manage the content development process from end to end working with both internal and external content contributors and creative resources
- Identify and work with third parties such as educators, academics, and bloggers to license their content and collaborate to produce ‘third party’ white papers & research reports
- Provide and/or secure writing and editing support for collateral, web, and direct marketing content as needed; proofread and review for adherence to messaging and brand standards
- Assure that all content is optimized for search engines, sharing and distribution across channels
- Establish and manage workflow for requesting, creating, editing, publishing, translating, and retiring content
- Manage social media strategy and deployment of content across key social channels
- Lead efforts to continually develop new content themes, topics and format
- Be the go-to "content marketing expert" in our industry, understand the hot issues and new developments in social media & content marketingAnalyze and measure results of content programs

Product Marketing
- Partner with cross-functional leaders to develop a comprehensive rollout plan and go-to-market strategies for all new products and features including positioning, messaging, message timing, target audiences, communication channels, sales scripts, and adoption metrics
- Determine product marketing objectives: define what success looks like, and track the results of our efforts
- Work with the Creative and Content teams on assets that promote features among paid, owned and earned channels
- Stay abreast of emerging trends in the competitive landscape, with a particular focus on the ways in which they influence Upserve go-to-market
- Synthesize research insights, user feedback, and restaurant tech trends into creative briefs and marketing messages. 
- Collaborate with colleagues across the company on initiatives that increase customer activation and dollar retention
- Collect and analyze market sizing, sales, customer and prospect feedback to inform strategy, and support win-loss analysis
- Provide competitive insights and support a range of quantitative market research analysis projects
- Support sales training and enablement programs
- Create compelling sales materials, presentation decks, demo scripts, training materials, and competitive briefs to drive sales traction.

Customer Marketing
- Determine customer marketing objectives: define what success looks like, and track the results of our efforts
- Create cross-sell/upsell/expansion opportunities
- Develop a customer marketing playbook to increase customer adoption
- Regularly refresh our customer logos for the site and sales collateral
- Identify key customers for press releases on a monthly basis
- Create a referral program that generates pipeline each month

=====The Right Ingredients =====

- Managerial: you’ve managed before, and like to do it. You’re good at getting teams to paddle in the right direction and know how to coach & develop staff on PR, content, product and customer marketing best practices

- Verbosity: you love to write and believe in the power of words. You like to work with other people to unlock the knowledge they have and help them craft a better story

- Versatility: while you’ll lead and manage you’re also able to write. You need to be able to think strategically, but get your team focused on the tactics that will drive impact

- Personality: your a team player that likes to win. You are also a good human being

- Data-driven: you’re a fantastic communicator, but you’re able to convert that into measurable improvements to our pipeline

- Adaptability: you thrive in a fast-moving organization that uses light-weight process and cutting-edge technology to have a huge impact

Additional qualifications include:
- 7-9 years operating in relevant marketing disciplines
- Excellent verbal, written, and presentation skills
- Experience working with agency partners

===== Upserve's "Mise En Place" =====
Above all else, all Upserve employees are united in our shared passion for the hospitality industry, our product, and the impact we can have on the owners and operators we serve. We have a track record of success, with 100%+ growth in the last 3 years. How do we do it? By providing great value to our customers, and by relentlessly focusing on the details - our Mise En Place (everything in its place).
- Our Net Promoter Scores over the last six months are higher than any other SMB software company
- Our SaaS 'quick ratio' and LTV to CAC is exceeding 4x, making us leaders in the market
- Our newest product features enjoy ~70% weekly active users and nearly 50% daily active users.
- Our leadership hails from top companies like OpenTable, TellMe, BrightCove, Microsoft, and McKinsey.
- Our Board and Investment Partners include Vista Equity Partners, First Round, and Pritzker.

But our focus on excellence doesn't stop there. We offer competitive employee benefits, including the following:
- 100% paid medical and dental coverage with the leading provider nationwide
- Flexible and unlimited time off - our policy is "take the time you need, when you need it"       
- A "family first" culture, with generous paid parental and caregiver leave
- 401(k) with built-in financial advisory services
- Quarterly wellness weeks, focused on mental, emotional AND physical health
- Catered healthy lunches daily, as well as organic healthy snacks in our office.
- On-Site dry cleaning pick-up for those who want it...and a flexible "come dressed" policy for others!

Each office has a unique culture, with multiple social clubs and activities driven by the interests of our people.  These range from UpSERVE – our volunteer and service group – to Upserve United our intramural league. As self-professed foodies, we also gather for the occasional “Supper Club”.

Last but not least, Upserve is proud to be an Equal Opportunity Employer! Beyond that, we also care deeply about creating a culture of inclusion, and about improving diversity in tech. We believe in being color brave, not color blind, and partner with a number of local organizations working to improve access to the tech industry for underrepresented groups. These include Project Include, Girls Who Code, Providence IntraCity Geeks, Code.org, PVD Lady Project, and Rosie's Girls to name a few.
Apply

Senior Sales Enablement Manager

TalentProvidence, RIFull-time

===== About Upserve =====
Upserve is the magic ingredient that helps restaurateurs thrive, putting everything they need in one place. In a single platform, Upserve offers the market-leading cloud point of sale for restaurants, Breadcrumb POS by Upserve; actionable analytics through Upserve HQ; transparent processing with Upserve Payments; mobile restaurant management with Upserve Live, and seamless integration with leading third-party restaurant apps via the Upserve Marketplace. Thousands of restaurants use Upserve to manage relationships with more than 57 million active diners, process over $12 billion in annual sales, and to serve over 36 million meals per month.

Upserve is headquartered in Providence with additional offices in San Francisco, New York City and Denver.  We believe that culture is a competitive advantage, and treat it as such -- our values of One Team, Impact, Empathy, Openness, Curiosity and Grit guide our daily actions.   Learn more about what that means from our blog - https://upserve.com/inside-upserve - or by following us on Twitter and Instagram (@InsideUpserve).

===== About the Role =====
As Upserve quickly grows and scales our sales organization, our ability to onboard and develop our talent effectively and efficiently is key to our success. As the Sales Enablement Manager for our Direct Sales (SDR, Sales Executive, and Account Manager) and Channel Sales teams, you will deliver and execute on training programs, tools, and resources that make our sales teams’- day-to-day more efficient and effective. You will ensure our sales representatives have the skills needed to engage customers with a vision that challenges the status quo of restaurant tech and ability to drive pipeline and revenue through effective forecasting and adherence to our sales processes.

Day to day, this means:
- Partner with Learning & Development and sales management to execute on the strategy for sales training programs including onboarding, skills and product training and sales tools and processes for both entry level and experienced sales representatives.
- Act as the primary facilitator for all sales training with a focus on refreshing content based on product value, new products and features, competitive positioning, and internal processes
- Mentor and coach new hires and sales managers on Upserve’s sales strategy and processes
- Test and certify the sales teams following the completion of the new hire training program and at a regular cadence, as needed
- Assist with the organization of sales kickoffs and build content in partnership with product marketing, L&D, etc
- Evaluate training curriculum effectiveness and propose adjustments or new curriculum
- Work with vendors as needed to help develop and deliver sales training

===== The Right Ingredients =====
Above all else, all Upserve employees are united in our shared optimism, passion, and enthusiasm for the customers we support through our innovative product. In our daily work, we exemplify our values of grit, openness, empathy, impact, and curiosity. The right person for this role is career champion that is deeply invested in the growth and development of their teams. You a self-starter who can listen, quickly create insight, drive strategic vision, and deliver results.

Additional Requirements:
- BS/BA in a relevant field or commensurate work experience
- Prior experience enabling sales teams with a focus on designing and delivering new hire and ongoing training
- Understanding of adult learning and development concepts and the leading solution selling methodologies
- Prior experience facilitating trainings and delivering presentations to cross-functional teams and executive leaders.
- Extraordinary presentation, written and verbal communication, engagement, and interpersonal skills.
- A comprehensive understanding of common SaaS sales strategies and sales processes
- Ability to influence and lead without organizational authority.

===== Upserve's "Mise En Place" =====
Above all else, all Upserve employees are united in our shared passion for the hospitality industry, our product, and the impact we can have on the owners and operators we serve. We have a track record of success, with 100%+ growth in the last 3 years. How do we do it? By providing great value to our customers, and by relentlessly focusing on the details - our Mise En Place (everything in its place).
- Our Net Promoter Scores over the last six months are higher than any other SMB software company
- Our SaaS 'quick ratio' and LTV to CAC is exceeding 4x, making us leaders in the market
- Our newest product features enjoy ~70% weekly active users and nearly 50% daily active users.
- Our leadership hails from top companies like OpenTable, TellMe, BrightCove, Microsoft, and McKinsey.
- Our Board and Investment Partners include Vista Equity Partners, First Round, and Pritzker.

But our focus on excellence doesn't stop there. We offer competitive employee benefits, including the following:
- 100% paid medical and dental coverage with the leading provider nationwide
- Flexible and unlimited time off - our policy is "take the time you need, when you need it"       
- A "family first" culture, with generous paid parental and caregiver leave
- 401(k) with built-in financial advisory services
- Quarterly wellness weeks, focused on mental, emotional AND physical health
- Catered healthy lunches daily, as well as organic healthy snacks in our office.
- On-Site dry cleaning pick-up for those who want it...and a flexible "come dressed" policy for others!

Each office has a unique culture, with multiple social clubs and activities driven by the interests of our people.  These range from UpSERVE – our volunteer and service group – to Upserve United our intramural league. As self-professed foodies, we also gather for the occasional “Supper Club”.

Last but not least, Upserve is proud to be an Equal Opportunity Employer! Beyond that, we also care deeply about creating a culture of inclusion, and about improving diversity in tech. We believe in being color brave, not color blind, and partner with a number of local organizations working to improve access to the tech industry for underrepresented groups. These include Project Include, Girls Who Code, Providence IntraCity Geeks, Code.org, PVD Lady Project, and Rosie's Girls to name a few.
Apply

Senior Sales Enablement Manager

TalentNew York City, NYFull-time

===== About Upserve =====
Upserve is the magic ingredient that helps restaurateurs thrive, putting everything they need in one place. In a single platform, Upserve offers the market-leading cloud point of sale for restaurants, Breadcrumb POS by Upserve; actionable analytics through Upserve HQ; transparent processing with Upserve Payments; mobile restaurant management with Upserve Live, and seamless integration with leading third-party restaurant apps via the Upserve Marketplace. Thousands of restaurants use Upserve to manage relationships with more than 57 million active diners, process over $12 billion in annual sales, and to serve over 36 million meals per month.

Upserve is headquartered in Providence with additional offices in San Francisco, New York City and Denver.  We believe that culture is a competitive advantage, and treat it as such -- our values of One Team, Impact, Empathy, Openness, Curiosity and Grit guide our daily actions.   Learn more about what that means from our blog - https://upserve.com/inside-upserve - or by following us on Twitter and Instagram (@InsideUpserve).

===== About the Role =====
As Upserve quickly grows and scales our sales organization, our ability to onboard and develop our talent effectively and efficiently is key to our success. As the Sales Enablement Manager for our Direct Sales (SDR, Sales Executive, and Account Manager) and Channel Sales teams, you will deliver and execute on training programs, tools, and resources that make our sales teams’- day-to-day more efficient and effective. You will ensure our sales representatives have the skills needed to engage customers with a vision that challenges the status quo of restaurant tech and ability to drive pipeline and revenue through effective forecasting and adherence to our sales processes.

Day to day, this means:
- Partner with Learning & Development and sales management to execute on the strategy for sales training programs including onboarding, skills and product training and sales tools and processes for both entry level and experienced sales representatives.
- Act as the primary facilitator for all sales training with a focus on refreshing content based on product value, new products and features, competitive positioning, and internal processes
- Mentor and coach new hires and sales managers on Upserve’s sales strategy and processes
- Test and certify the sales teams following the completion of the new hire training program and at a regular cadence, as needed
- Assist with the organization of sales kickoffs and build content in partnership with product marketing, L&D, etc
- Evaluate training curriculum effectiveness and propose adjustments or new curriculum
- Work with vendors as needed to help develop and deliver sales training

===== The Right Ingredients =====
Above all else, all Upserve employees are united in our shared optimism, passion, and enthusiasm for the customers we support through our innovative product. In our daily work, we exemplify our values of grit, openness, empathy, impact, and curiosity. The right person for this role is career champion that is deeply invested in the growth and development of their teams. You a self-starter who can listen, quickly create insight, drive strategic vision, and deliver results.

Additional Requirements:
- BS/BA in a relevant field or commensurate work experience
- 3+ years of prior experience enabling sales teams with a focus on designing and delivering new hire and ongoing training
- Understanding of adult learning and development concepts and the leading solution selling methodologies
- Prior experience facilitating trainings and delivering presentations to cross-functional teams and executive leaders.
- Extraordinary presentation, written and verbal communication, engagement, and interpersonal skills.
- A comprehensive understanding of common SaaS sales strategies and sales processes
- Ability to influence and lead without organizational authority
-Frequent travel to our Providence, Rhode Island Headquarters is required

===== Upserve's "Mise En Place" =====
Above all else, all Upserve employees are united in our shared passion for the hospitality industry, our product, and the impact we can have on the owners and operators we serve. We have a track record of success, with 100%+ growth in the last 3 years. How do we do it? By providing great value to our customers, and by relentlessly focusing on the details - our Mise En Place (everything in its place).
- Our Net Promoter Scores over the last six months are higher than any other SMB software company
- Our SaaS 'quick ratio' and LTV to CAC is exceeding 4x, making us leaders in the market
- Our newest product features enjoy ~70% weekly active users and nearly 50% daily active users.
- Our leadership hails from top companies like OpenTable, TellMe, BrightCove, Microsoft, and McKinsey.
- Our Board and Investment Partners include Vista Equity Partners, First Round, and Pritzker.

But our focus on excellence doesn't stop there. We offer competitive employee benefits, including the following:
- 100% paid medical and dental coverage with the leading provider nationwide
- Flexible and unlimited time off - our policy is "take the time you need, when you need it"       
- A "family first" culture, with generous paid parental and caregiver leave
- 401(k) with built-in financial advisory services
- Quarterly wellness weeks, focused on mental, emotional AND physical health
- Catered healthy lunches daily, as well as organic healthy snacks in our office.
- On-Site dry cleaning pick-up for those who want it...and a flexible "come dressed" policy for others!

Each office has a unique culture, with multiple social clubs and activities driven by the interests of our people.  These range from UpSERVE – our volunteer and service group – to Upserve United our intramural league. As self-professed foodies, we also gather for the occasional “Supper Club”.

Last but not least, Upserve is proud to be an Equal Opportunity Employer! Beyond that, we also care deeply about creating a culture of inclusion, and about improving diversity in tech. We believe in being color brave, not color blind, and partner with a number of local organizations working to improve access to the tech industry for underrepresented groups. These include Project Include, Girls Who Code, Providence IntraCity Geeks, Code.org, PVD Lady Project, and Rosie's Girls to name a few.
Apply

Social Media and Content Coordinator

MarketingProvidence, RIFull-time

===== About Upserve =====
Upserve is the magic ingredient that helps restaurateurs thrive, putting everything they need in one place. In a single platform, Upserve offers the market-leading cloud point of sale for restaurants, Breadcrumb POS by Upserve; actionable analytics through Upserve HQ; transparent processing with Upserve Payments; mobile restaurant management with Upserve Live, and seamless integration with leading third-party restaurant apps via the Upserve Marketplace. Thousands of restaurants use Upserve to manage relationships with more than 57 million active diners, process over $12 billion in annual sales, and to serve over 36 million meals per month.

Upserve is headquartered in Providence with additional offices in San Francisco, New York City and Denver.  We believe that culture is a competitive advantage, and treat it as such -- our values of One Team, Impact, Empathy, Openness, Curiosity and Grit guide our daily actions.   Learn more about what that means from our blog - https://upserve.com/inside-upserve - or by following us on Twitter and Instagram (@InsideUpserve).

===== About the Role =====
As a member of the content marketing team, you will ideate, produce, distribute and measure the performance of content across various channels. Primarily for publication on Upserve’s restaurant news and resource website, Restaurant Insider, the content you create and distribute will engage target audiences, enhance product knowledge, increase brand awareness, and ultimately drive leads to grow the business.
Reporting to the Content Marketing Manager, you will produce blog posts, social media messages and campaigns, e-guides, and other content, as needed. You will own social messaging and engagement, and you will help to foster relationships with influencers in our target verticals to amplify Upserve’s voice in the marketplace.

Additional responsibilities include:
-Supporting the entire marketing team from a content standpoint by contributing to strategies, creating and managing assets, and helping as needed to maintain consistent voice across all collateral.
-Growing engagement across all social channels, including Facebook, Twitter, LinkedIn and Instagram.
-Monitoring social media for brand mentions and comments, and responding appropriately.
-Measuring and analyzing engagement with our content.
-Keeping an eye on industry news and trends, and collaborating with internal and external teams to conceive of, report on, and produce original content.
-Coordinating the publication of content on Restaurant Insider, including collecting images from internal and external sources, and uploading articles via WordPress.

=====The Right Ingredients =====
Success in this role means you’re organized, driven, and collaborative. You’re adept at writing both long-form narratives and punchy attention-grabbing headlines and social messages, have a proven track record of success in contributing to content strategy across channels--especially social media--and have a keen understanding of the levers to pull to give your content maximum impact. You know that analytics are just as important to shaping your next project as your own creative ideas. At the core of this job is versatility: You should be able to plan and write content in a variety of different voices, formats, and lengths, including research- and interview-based articles, “how to” guides, and infographics. Lastly, you have the ability to audit and edit your own work. Journalism experience and mastery of AP Style is a plus.

Additional requirements include:
-1+ years of social media and content experience including internship experience
-Articles/features/blogs previously produced required (please attach to application)
-Knowledge of Google Analytics for traffic measurement-Prior experience writing within a media setting (newspaper, magazine, digital and/or broadcast media) preferred
-Preference for candidates with background in food and/or restaurant coverage
===== Upserve's "Mise En Place" =====
Above all else, all Upserve employees are united in our shared passion for the hospitality industry, our product, and the impact we can have on the owners and operators we serve. We have a track record of success, with 100%+ growth in the last 3 years. How do we do it? By providing great value to our customers, and by relentlessly focusing on the details - our Mise En Place (everything in its place).
- Our Net Promoter Scores over the last six months are higher than any other SMB software company
- Our SaaS 'quick ratio' and LTV to CAC is exceeding 4x, making us leaders in the market
- Our newest product features enjoy ~70% weekly active users and nearly 50% daily active users.
- Our leadership hails from top companies like OpenTable, TellMe, BrightCove, Microsoft, and McKinsey.
- Our Board and Investment Partners include Vista Equity Partners, First Round, and Pritzker.

But our focus on excellence doesn't stop there. We offer competitive employee benefits, including the following:
- 100% paid medical and dental coverage with the leading provider nationwide
- Flexible and unlimited time off - our policy is "take the time you need, when you need it"       
- A "family first" culture, with generous paid parental and caregiver leave
- 401(k) with built-in financial advisory services
- Quarterly wellness weeks, focused on mental, emotional AND physical health
- Catered healthy lunches daily, as well as organic healthy snacks in our office.
- On-Site dry cleaning pick-up for those who want it...and a flexible "come dressed" policy for others!

Each office has a unique culture, with multiple social clubs and activities driven by the interests of our people.  These range from UpSERVE – our volunteer and service group – to Upserve United our intramural league. As self-professed foodies, we also gather for the occasional “Supper Club”.

Last but not least, Upserve is proud to be an Equal Opportunity Employer! Beyond that, we also care deeply about creating a culture of inclusion, and about improving diversity in tech. We believe in being color brave, not color blind, and partner with a number of local organizations working to improve access to the tech industry for underrepresented groups. These include Project Include, Girls Who Code, Providence IntraCity Geeks, Code.org, PVD Lady Project, and Rosie's Girls to name a few.
Apply

Software Engineer

EngineeringProvidence, RIFull-time

===== About Upserve =====
Upserve is the magic ingredient that helps restaurateurs thrive, putting everything they need in one place. In a single platform, Upserve offers the market-leading cloud point of sale for restaurants, Breadcrumb POS by Upserve; actionable analytics through Upserve HQ; transparent processing with Upserve Payments; mobile restaurant management with Upserve Live, and seamless integration with leading third-party restaurant apps via the Upserve Marketplace. Thousands of restaurants use Upserve to manage relationships with more than 57 million active diners, process over $12 billion in annual sales, and to serve over 36 million meals per month.

Upserve is headquartered in Providence with additional offices in San Francisco, New York City and Denver.  We believe that culture is a competitive advantage, and treat it as such -- our values of One Team, Impact, Empathy, Openness, Curiosity and Grit guide our daily actions.   Learn more about what that means from our blog - https://upserve.com/inside-upserve - or by following us on Twitter and Instagram (@InsideUpserve).

About the Upserve Platform
- Our platform is used by many 1000’s of restaurants and bars, collects data from 6+ point of sale systems, and has served over 57 million active diners.
- We have an extensive portfolio of products that solve hard problems for our hospitality customers. We help restaurants know what diners want to eat before those diners even know.
- Some of the technologies in our stack include React / React Native, Kinesis, DynamoDB, Machine Learning, RedShift, RDS, Aurora, Ruby, JavaScript, Docker, ECS, and have even built our own append-only datastore from the ground-up.
- We have a payments processing platform that processes tens of billions of dollars in transactions a year.
- Our engineering organization aims to minimize the impacts of Conway’s law by organizing into small teams that can drive from concept to production.
- We do 100’s of deploys a week and have a world-class Dev Ops team whose mission is to make our engineering team at large go faster.
- We are heavy github users and contribute to open source -- check a few of our github projects here, here, here, and here.
- We subscribe to the merits of a simplified lambda architecture for stream processing.

About the Software Engineer role
The Software Engineer is an integral member of the small team that is powering Upserve. You architect and scale the backend data processing infrastructure for our analytics, mobile and payments platforms. You build the network that handles billions of dollars and volumes of restaurant data. You work closely with Product, UX and Dev Ops to coordinate efforts, iterate on features, anticipate future customer needs, and inform the product roadmap. This role reports into Josh Chu, Director of Platform Engineering.

In a typical week at Upserve, you would…
- Kick off the week by participating in sprint planning, and discuss relevant topics with engineering peers.
- Participate in an Architectural Decision Record to develop a new feature or framework.
- Collaborate with our product and UX team to develop backend interfaces and clarify product requirements.
- Merge your latest feature that will drive product adoption.
- Participate in a blameless postmortem to help improve our application platform.
- Present what you shipped this week at our weekly science fair.
- Work on some of the most difficult and meaty problems that the company faces.

About you:
You are humble yet confident, forward-looking but grounded, thorough yet fast-moving -- in short, you are someone whom people want to work with.

Notably, you…
- Have 3-5+ years of experience in building software
- Build correct, well-tested systems and components, driving clarity even given loose direction and requirements.
- Take pride in your work and the value that it creates.
- Are a pragmatic idealist -- you strive for efficient and practical solutions not just theoretically ideal ones.
- Are a believer in moving fast with high quality; Speed and craftsmanship are friends not enemies.
- Enjoy talking about user functionality as much as you enjoy talking about functional programming.
- Feel a tremendous sense of urgency to get value to our customers, and you tap into that energy to drive, lead and motivate your colleagues to win.
- Are not afraid of taking risks. "Make better mistakes tomorrow" ... "The biggest risk of all is not taking one."have been involved with or would like to be involved with startups and love the challenges that come with them.
- Have worked with server-side frameworks like Ruby on Rails.
- Have built, optimized, and scaled real-time, event-driven, fault-tolerant, and distributed systems.
- Get excited about statistical methods and algorithms, and know when to choose the right data structure for the right task.
- Know when to employ different storage technologies (e.g. relational, simple file-based, graph-based, noSQL)
===== Upserve's "Mise En Place" =====
Above all else, all Upserve employees are united in our shared passion for the hospitality industry, our product, and the impact we can have on the owners and operators we serve. We have a track record of success, with 100%+ growth in the last 3 years. How do we do it? By providing great value to our customers, and by relentlessly focusing on the details - our Mise En Place (everything in its place).
- Our Net Promoter Scores over the last six months are higher than any other SMB software company
- Our SaaS 'quick ratio' and LTV to CAC is exceeding 4x, making us leaders in the market
- Our newest product features enjoy ~70% weekly active users and nearly 50% daily active users.
- Our leadership hails from top companies like OpenTable, TellMe, BrightCove, Microsoft, and McKinsey.
- Our Board and Investment Partners include Vista Equity Partners, First Round, and Pritzker.

But our focus on excellence doesn't stop there. We offer competitive employee benefits, including the following:
- 100% paid medical and dental coverage with the leading provider nationwide
- Flexible and unlimited time off - our policy is "take the time you need, when you need it"       
- A "family first" culture, with generous paid parental and caregiver leave
- 401(k) with built-in financial advisory services
- Quarterly wellness weeks, focused on mental, emotional AND physical health
- Catered healthy lunches daily, as well as organic healthy snacks in our office.
- On-Site dry cleaning pick-up for those who want it...and a flexible "come dressed" policy for others!

Each office has a unique culture, with multiple social clubs and activities driven by the interests of our people.  These range from UpSERVE – our volunteer and service group – to Upserve United our intramural league. As self-professed foodies, we also gather for the occasional “Supper Club”.

Last but not least, Upserve is proud to be an Equal Opportunity Employer! Beyond that, we also care deeply about creating a culture of inclusion, and about improving diversity in tech. We believe in being color brave, not color blind, and partner with a number of local organizations working to improve access to the tech industry for underrepresented groups. These include Project Include, Girls Who Code, Providence IntraCity Geeks, Code.org, PVD Lady Project, and Rosie's Girls to name a few.
Apply