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Junior Account Executive

SalesProvidence, RIFull-time

The Opportunity
As a Junior Account Executive in Providence, you will work with our customers to identify ways that they could grow their business through better use of data on their customers, menu, and service staff.  In order to do this effectively you must maintain in-depth industry knowledge including marketplace conditions, competitor positioning in your geographic area. Each month you will drive the sales cycle from online demonstrations to closing deals.

Day to day, this means:
Becoming an expert in our industry, the product, and our restaurateurs
Close business consistently if not above quota
Conducting discovery calls with customers to identify their business challenges.
Successfully running online demonstrations of Upserve with restaurateurs and restaurant owners

About you
We're looking for Junior Account Executives with the following:

• Grit: You possess a consistent drive to overachieve against your personal and professional goals.
• Curiosity: You have a desire to learn about the restaurant industry, our customers’ pain points, and provide thoughtful solutions to their biggest problems.
• Impact: You enjoy taking on big, important challenges as well as the small things, because you aim to provide value today. You can apply logic to problems and quickly analyze to provide a recommendation.
• Empathy: In all of your actions, you strive to convey an understanding and respect for the needs of others. You keep the customer, not your own agenda, at the forefront of your decisions.
• Openness: You are humble, acknowledge your strengths and weaknesses and take feedback well. You are able to self diagnose and translate that diagnosis into an actionable solution.
• One Team: You can effectively and concisely communicate with your teammates to motivate and inspire prospects

Qualifications:
18 months - 3 years of experience in an inside sales role (with at least 6 months of closing/quota carrying experience)
Excellent written and verbal communication
Understanding of solution-based consultative sales
Professional poise and confidence while communicating with executives
Ability to use Salesforce.com and other  technologies to manage and organize pipeline
Committed to a culture of positivity and high performance
Value feedback, and thrive on constant improvement and learning
Strong work ethic, and a self-driven desire to succeed

Not a must, but a plus:
• Prior Experience in the hospitality industry
• Experience selling in a SaaS environment
What Upserve has to offer you:
We put family first. At Upserve that means making the choices that are right for you and taking the paid time off you need when you need it. We know it’s impractical to assume that work never bleeds over into our personal lives, and vice versa. Instead of fighting to keep the two separate, we make sure that our perspective on family reflects the values of our employees.
We’ll invest in your career. Upserve is growing quickly, and we’ll give you the opportunity to do the same. Through our internal learning and development resources and our partnership with Vista Equity Partners, you’ll have access to a number of professional development opportunities so that you can keep up with the company’s evolving needs.
We care about your wellbeing. We pay 100% of your medical and dental insurance coverage, offer tax savings plans for retirement and dependent care, subsidize your transportation costs, offer a generous and inclusive parental leave, and provide catered lunches/meal allowances.
We offer competitive compensation packages. Our people matter! We don’t ignore the role that compensation has on motivation and performance so we strive to equitably compensate our people.
We’re creating an inclusive environment where everyone can thrive. Our customers are a diverse group, so we’re building a team that is too. Through our various D&I recruitment partnerships, intramural sports, quarterly engagement and feedback surveys, and more. We’re building an organization that provides our employees with the emotional and physical space to bring their best selves to work.

About Upserve
Upserve is the magic ingredient that helps restaurateurs thrive by putting everything they need in one place. We are a leading restaurant management platform with a cloud-based Point of Sale (POS) system, data and analytics, inventory management and payments processing for small to midsize restaurants. Thousands of restaurants use Upserve to manage relationships with more than 57 million active diners, process over $12 billion in annual sales, and to serve over 36 million meals per month.

Upserve is proud to be an Equal Opportunity Employer. We strive to have a team that is as diverse as the industry we serve and we partner with a number of local organizations working to improve access to the tech industry for underrepresented groups.

All qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.

Want to know what it’s like to work at Upserve? Check out our Instagram, Inside Upserve.
Apply

Junior Mobile Developer

EngineeringProvidence, RIFull-time

The Opportunity:
If you are eager to grow your career in Mobile development, learning from a team of talented Engineers, and working on a product you’ll get to see used in your day-to-day life, read on!

We are currently seeking enthusiastic junior-level Mobile Developers to work on Upserve's Live Mobile App.  
Our Mobile Engineers solve complex technical challenges with intuitive design. We primarily use React, React Native, TypeScript, and Babel. Our whole environment is container-based with the support of our world-class Infrastructure team.

A typical day may include:
• Developing products that delight people, while maintaining a high quality bar
• Passionately sharing knowledge and best practices through team-based and one-on-one mentoring and guidance
• Engaging eagerly in the concept and design of features with Product, Design, and Engineering teams
• Analyzing user needs and determining technological feasibility of design within time and cost constraints and with the aim of optimizing operational efficiency
• Testing and validating
• Owning and comfortably debugging shipped features in a proactive, pragmatic manner

About you:
We are looking for Junior Mobile Developers that:

• Enjoy collaborating in a fast-paced environment with a creative team
Are eager to grow their skills under the mentorship of seasoned Developers
• Value craftsmanship, innovation, and creative problem-solving equally
• Aren't afraid to make mistakes and to learn from missteps
• Are passionate about the Upserve customer experience and are enthusiastic about UX technologies

Qualifications:
• Able to demonstrate abilities with modern JavaScript development practices
• Knowledgeable in HTML, CSS, and associated preprocessors and tools
• Passionate about design communication, interaction and visual design
• Eager to garner feedback on your Pull Requests in order to grow
• Fully invested in the value of testable code and comfortable learning to implement testing frameworks such as Jest, Mocha, or Jasmine
• Well versed in instrumenting production releases to stay ahead of user and system events
What Upserve has to offer you:
We put family first. At Upserve that means making the choices that are right for you and taking the paid time off you need when you need it. We know it’s impractical to assume that work never bleeds over into our personal lives, and vice versa. Instead of fighting to keep the two separate, we make sure that our perspective on family reflects the values of our employees.
We’ll invest in your career. Upserve is growing quickly, and we’ll give you the opportunity to do the same. Through our internal learning and development resources and our partnership with Vista Equity Partners, you’ll have access to a number of professional development opportunities so that you can keep up with the company’s evolving needs.
We care about your wellbeing. We pay 100% of your medical and dental insurance coverage, offer tax savings plans for retirement and dependent care, subsidize your transportation costs, offer a generous and inclusive parental leave, and provide catered lunches/meal allowances.
We offer competitive compensation packages. Our people matter! We don’t ignore the role that compensation has on motivation and performance so we strive to equitably compensate our people.
We’re creating an inclusive environment where everyone can thrive. Our customers are a diverse group, so we’re building a team that is too. Through our various D&I recruitment partnerships, intramural sports, quarterly engagement and feedback surveys, and more. We’re building an organization that provides our employees with the emotional and physical space to bring their best selves to work.

About Upserve
Upserve is the magic ingredient that helps restaurateurs thrive by putting everything they need in one place. We are a leading restaurant management platform with a cloud-based Point of Sale (POS) system, data and analytics, inventory management and payments processing for small to midsize restaurants. Thousands of restaurants use Upserve to manage relationships with more than 57 million active diners, process over $12 billion in annual sales, and to serve over 36 million meals per month.

Upserve is proud to be an Equal Opportunity Employer. We strive to have a team that is as diverse as the industry we serve and we partner with a number of local organizations working to improve access to the tech industry for underrepresented groups.

All qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.

Want to know what it’s like to work at Upserve? Check out our Instagram, Inside Upserve.
Apply

Lead User Experience Designer

Product ManagementProvidence, RIFull-time

The Lead User Experience Designer owns the product design lifecycle and delivers thoughtful UI/UX experiences that are ready for implementation and that help Upserve’s customers create great guest experiences. They work closely with our front end engineers to continuously improve our design and delivery processes.

Day-to-day responsibilities:
- Work closely with product managers, product marketing and engineering to deliver experiences that help restaurants operate more efficiently, deliver better hospitality and generate more profit.
- Lead brainstorms, research and testing, user journey mapping, design review sessions, and development of our design language.
- Manage design process and delivery end to end, including design asset management.
- Participate in user testing, A/B testing, and funnel optimization (UserTesting.com, Optimizely, or others).
- Provide actionable feedback on design iterations.
- Contribute to continuous process improvement efforts related to product design

Qualifications:
- A strong portfolio featuring web and mobile interfaces with 3+ years of experience in visual design and or user experience design.
- Knowledge of Lean Design, HCD, or Design Thinking principles.
- Proficiency in design and prototyping software (Balsamiq, Principle, Figma) - tools for wireframing and prototyping).
- Understanding of the technologies that power our products (React, JS, native apps, CSS, etc. ).
- Experience managing design process and delivery end to end, including design asset management.
- Experience with user testing, A/B testing and funnel optimization (UserTesting.com, Optimizely, or others).
- Excellent communication, leadership and collaborative skills- you will run brainstorming, training and design review sessions.   
- Ability to incorporate both quantitative and qualitative feedback into design iterations.  
- A passion for helping local merchants leverage big data to grow their businesses.
- Experience with continuous improvement of processes.
What Upserve has to offer you:
We put family first. At Upserve that means making the choices that are right for you and taking the paid time off you need when you need it. We know it’s impractical to assume that work never bleeds over into our personal lives, and vice versa. Instead of fighting to keep the two separate, we make sure that our perspective on family reflects the values of our employees.
We’ll invest in your career. Upserve is growing quickly, and we’ll give you the opportunity to do the same. Through our internal learning and development resources and our partnership with Vista Equity Partners, you’ll have access to a number of professional development opportunities so that you can keep up with the company’s evolving needs.
We care about your wellbeing. We pay 100% of your medical and dental insurance coverage, offer tax savings plans for retirement and dependent care, subsidize your transportation costs, offer a generous and inclusive parental leave, and provide catered lunches/meal allowances.
We offer competitive compensation packages. Our people matter! We don’t ignore the role that compensation has on motivation and performance so we strive to equitably compensate our people.
We’re creating an inclusive environment where everyone can thrive. Our customers are a diverse group, so we’re building a team that is too. Through our various D&I recruitment partnerships, intramural sports, quarterly engagement and feedback surveys, and more. We’re building an organization that provides our employees with the emotional and physical space to bring their best selves to work.

About Upserve
Upserve is the magic ingredient that helps restaurateurs thrive by putting everything they need in one place. We are a leading restaurant management platform with a cloud-based Point of Sale (POS) system, data and analytics, inventory management and payments processing for small to midsize restaurants. Thousands of restaurants use Upserve to manage relationships with more than 57 million active diners, process over $12 billion in annual sales, and to serve over 36 million meals per month.

Upserve is proud to be an Equal Opportunity Employer. We strive to have a team that is as diverse as the industry we serve and we partner with a number of local organizations working to improve access to the tech industry for underrepresented groups.

All qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.

Want to know what it’s like to work at Upserve? Check out our Instagram, Inside Upserve.
Apply

Name Your Job

GeneralMulti LocationFull-time

The Opportunity:
Interested in joining Upserve, but don't see the right job posting? We are always looking for great talent and would love to hear about what you want to do and how it will contribute to Upserve's growth. Share your resume and a short summary of what you've done in the past and the ideal next step in your career. If it's in alignment with a future need or catches our eye, we will be in touch to set up a conversation.

We are headquartered in Providence with offices in Chicago, Denver, New York, and San Francisco.
What Upserve has to offer you:
We put family first. At Upserve that means making the choices that are right for you and taking the paid time off you need when you need it. We know it’s impractical to assume that work never bleeds over into our personal lives, and vice versa. Instead of fighting to keep the two separate, we make sure that our perspective on family reflects the values of our employees.
We’ll invest in your career. Upserve is growing quickly, and we’ll give you the opportunity to do the same. Through our internal learning and development resources and our partnership with Vista Equity Partners, you’ll have access to a number of professional development opportunities so that you can keep up with the company’s evolving needs.
We care about your wellbeing. We pay 100% of your medical and dental insurance coverage, offer tax savings plans for retirement and dependent care, subsidize your transportation costs, offer a generous and inclusive parental leave, and provide catered lunches/meal allowances.
We offer competitive compensation packages. Our people matter! We don’t ignore the role that compensation has on motivation and performance so we strive to equitably compensate our people.
We’re creating an inclusive environment where everyone can thrive. Our customers are a diverse group, so we’re building a team that is too. Through our various D&I recruitment partnerships, intramural sports, quarterly engagement and feedback surveys, and more. We’re building an organization that provides our employees with the emotional and physical space to bring their best selves to work.

About Upserve
Upserve is the magic ingredient that helps restaurateurs thrive by putting everything they need in one place. We are a leading restaurant management platform with a cloud-based Point of Sale (POS) system, data and analytics, inventory management and payments processing for small to midsize restaurants. Thousands of restaurants use Upserve to manage relationships with more than 57 million active diners, process over $12 billion in annual sales, and to serve over 36 million meals per month.

Upserve is proud to be an Equal Opportunity Employer. We strive to have a team that is as diverse as the industry we serve and we partner with a number of local organizations working to improve access to the tech industry for underrepresented groups.

All qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.

Want to know what it’s like to work at Upserve? Check out our Instagram, Inside Upserve.
Apply

Product Manager, Data

Product ManagementProvidence, RIFull-time

About the Role:
In this role you will provide product management focused on Business Intelligence and Analytics. You’ll work closely with cross-functional internal teams to shape Upserve’s data strategy and to deliver analytics and tools to customers and to the organization. You will be responsible for defining and executing a BI roadmap; creating a foundation of sound data collection and normalization techniques; and identifying opportunities for monetizing data.

Your work:
- You’ll partner with data science, engineering and other internal teams to identify and prioritize BI needs and opportunities.
- You’ll work with data development and product management teams to understand Upserve’s data and identify the appropriate datasets for mining.
- You’ll use Machine Learning techniques such as k-Means clustering, Random Forest, Regressions, SVMs, etc. to build models.
- You’ll write scripts to automate certain data modeling steps.
- You’ll deliver and iterate, ensuring that stakeholder needs are met and that stakeholders are benefiting from the products you deliver.
- Drive decisions on tooling and instrumentation. Ensure a uniform approach to data collection and tagging.
- Identify opportunities to drive revenue and customer retention through data.
- Evangelize data-driven decision making in the company.

About You:
Above all else, all Upserve employees are united in our shared optimism, passion, and enthusiasm for the customers we support through our innovative product. In our daily work, we exemplify our value of One Team. We also care deeply about the industry we serve. Whether you're a BOH veteran, or simply love the grit and determination of restauranteurs, you need to be able to empathize with our customers. Additionally, you must be results-driven and intrigued by the use of data to inform decisions.  You ought to value a high degree of autonomy and personal impact and manage through ambiguity with ease.

You are as comfortable talking with engineers as you are with customers. You are a leader. You fight for the user! You can walk, chew gum and a bunch of other stuff at the same time (because you've probably stack-ranked these activities ... and if you were to trip, you know which ball would drop). When a new product comes out, you appreciate the decisions and tradeoffs that were made, and ponder alternatives.


Requirements
- Demonstrable experience creating complex queries
- Advanced SQL skills
- Experience building data models and complex operational dashboards
- Strong Salesforce skills
- Excellent communication and presentation skills; ability to communicate effectively with technical and non-technical parties

Bonus Points for:
- Python and/or Ruby chops
- Experience with tooling and instrumentation (MixPanel, DataDog, SalesForce)
- Cloud and Big Data experience (AWS, Hadoop, Pig, Oozie, Redshift, S3 Kinesis, etc.)
- AWS and database infrastructure knowledge
- Salesforce developer experience
- Experience building complex algorithms

About the product team at Upserve:
We’re a growing team in a growing company. Today, we’re a team of five PMs and one product designer. We each have a specialty but we’re also generalists and we work across all of Upserve’s product. We’re dispersed among our Providence, NYC and San Francisco offices, but we’re very collaborative. We use slack, hangouts and, when appropriate, planes and trains to ensure that we have a mutual understanding of our work and priorities. We use Aha! for planning and Jira for managing dev work. We’re an agile/scrum house and we love working with our 35 partners in engineering. Our interests range from 3-D printing to baking to 4-wheeling. Most of us know our way around a karaoke bar.

About the Product You'll Be Leading
- Over the last 6 months, Upserve received NPS scores of +43, +65, +55 +52, +72 +80, higher than any other tech firm selling software to small businesses (see our NPS graph).
- Our business is in hyper growth, doubling since last year, with thousands of restaurant customers. 
- Our platform has massive data from which to make decisions: we manage over 11 million meals per month and over 16 million active diners (see our recent press release)
- Our LTV to CAC and our SaaS 'Quick Ratio' both exceed 4 x.
- Some of the technologies in our stack include React / React NativeKinesisDynamoDBMachine LearningRedShiftRDS, Ruby, JavaScript, DockerECS, and more. 
- We communicate with customers using tools like TotangoIntercom and Marketo and document our Product Roadmap using things like Aha.io .


What Upserve has to offer you:
We put family first. At Upserve that means making the choices that are right for you and taking the paid time off you need when you need it. We know it’s impractical to assume that work never bleeds over into our personal lives, and vice versa. Instead of fighting to keep the two separate, we make sure that our perspective on family reflects the values of our employees.
We’ll invest in your career. Upserve is growing quickly, and we’ll give you the opportunity to do the same. Through our internal learning and development resources and our partnership with Vista Equity Partners, you’ll have access to a number of professional development opportunities so that you can keep up with the company’s evolving needs.
We care about your wellbeing. We pay 100% of your medical and dental insurance coverage, offer tax savings plans for retirement and dependent care, subsidize your transportation costs, offer a generous and inclusive parental leave, and provide catered lunches/meal allowances.
We offer competitive compensation packages. Our people matter! We don’t ignore the role that compensation has on motivation and performance so we strive to equitably compensate our people.
We’re creating an inclusive environment where everyone can thrive. Our customers are a diverse group, so we’re building a team that is too. Through our various D&I recruitment partnerships, intramural sports, quarterly engagement and feedback surveys, and more. We’re building an organization that provides our employees with the emotional and physical space to bring their best selves to work.

About Upserve
Upserve is the magic ingredient that helps restaurateurs thrive by putting everything they need in one place. We are a leading restaurant management platform with a cloud-based Point of Sale (POS) system, data and analytics, inventory management and payments processing for small to midsize restaurants. Thousands of restaurants use Upserve to manage relationships with more than 57 million active diners, process over $12 billion in annual sales, and to serve over 36 million meals per month.

Upserve is proud to be an Equal Opportunity Employer. We strive to have a team that is as diverse as the industry we serve and we partner with a number of local organizations working to improve access to the tech industry for underrepresented groups.

All qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.

Want to know what it’s like to work at Upserve? Check out our Instagram, Inside Upserve.
Apply

Sales Development Representative

Sales DevelopmentProvidence, RIFull-time

The Opportunity
Upserve is seeking Sales Development Representatives (SDRs) to join our sales team.  This is a phenomenal way to develop your sales and business skills within a growing and dynamic technology company! If you value teamwork, personal achievement, and restaurants - you'll fit right in!

As an SDR, you will kick off our sales process by spending your days researching prospective customers, creating outreach strategies, and identifying new sales opportunities. You will conduct exploratory conversations with potential customers, and use your business acumen to identify how Upserve's platform can help their restaurant succeed. Your success as an SDR will be measured by your seamless handoff of qualified leads to the sales team.  and  In doing all of this, you'll gain a deeper understanding of restaurant operations, how the Upserve platform technology can dramatically improve their businesses and employees' lives and gain the skills needed to be successful in sales or any other customer-facing role.

A typical day may include:
• High volume outbound prospecting (80-120 activities/day) to qualify leads through calls, emails, and chat.
• Utilizing industry knowledge to research and develop accounts, identify key players, and generate interest.
• Scheduling introductory meetings for our regional Sales Executives to further assess a restaurant's needs
• Learning and maintaining in-depth knowledge of Upserve’s product and services offerings, unique value propositions in contrast to Upserve’s competitors.
• Developing and implementing new prospecting strategies.
• Tracking and managing all of your activities and results in Salesforce.

First 30, 60, 90 Days:
Whether you have some prior sales experience or you're just getting started, we'll teach you everything you need to know! Upserve has developed a 4 week blended learning experience that combines workshop training with expert facilitators, engaging online learning, and robust skill training. Our dedication to learning and development puts our team in the best position to be meaningful contributors right from the start.

In your first 30 Days you will:
• Develop and articulate your Upserve pitch
• Get up to speed on Upserve's product offerings
• Learn how to navigate gatekeepers to determine the key decision maker

In your first 60 Days you will:
• Continue improving your Upserve pitch and learn to navigate objections
• Master the call and email workflows for your leads
• Get decision makers to commit to meetings
• Correctly enter lead notes and meetings in Salesforce

In your first 90 Days you will:
• Master your Upserve pitch
• Increase your number of meetings set and meet your monthly goal
• Independently manage daily schedule to meet metrics/expectations

About you
We're looking for SDRs with the following:
Grit: You possess a consistent drive to overachieve against your personal and professional goals.
Curiosity: You have a desire to learn about the restaurant industry, our customers’ pain points, and provide thoughtful solutions to their biggest problems.
Impact: You enjoy taking on big, important challenges as well as the small things, because you aim to provide value today. You can apply logic to problems and quickly analyze to provide a recommendation.
Empathy: In all of your actions, you strive to convey an understanding and respect for the needs of others. You keep the customer, not your own agenda, at the forefront of your decisions.
Openness: You are humble, acknowledge your strengths and weaknesses and take feedback well. You are able to self diagnose and translate that diagnosis into an actionable solution.
One Team: You can effectively and concisely communicate with your teammates to motivate and inspire prospects

Qualifications:
• Bachelors degree or equivalent experience
• Excellent written and verbal communication skills
• The desire to meet and exceed measurable performance goals
• Naturally curious and passionate
• The technical aptitude to master our sales tools
• The ability to deal with and thrive on objections and rejection on a daily basis

Not a must, but a plus:
• Prior Experience in the hospitality industry


What Upserve has to offer you:
We put family first. At Upserve that means making the choices that are right for you and taking the paid time off you need when you need it. We know it’s impractical to assume that work never bleeds over into our personal lives, and vice versa. Instead of fighting to keep the two separate, we make sure that our perspective on family reflects the values of our employees.
We’ll invest in your career. Upserve is growing quickly, and we’ll give you the opportunity to do the same. Through our internal learning and development resources and our partnership with Vista Equity Partners, you’ll have access to a number of professional development opportunities so that you can keep up with the company’s evolving needs.
We care about your wellbeing. We pay 100% of your medical and dental insurance coverage, offer tax savings plans for retirement and dependent care, subsidize your transportation costs, offer a generous and inclusive parental leave, and provide catered lunches/meal allowances.
We offer competitive compensation packages. Our people matter! We don’t ignore the role that compensation has on motivation and performance so we strive to equitably compensate our people.
We’re creating an inclusive environment where everyone can thrive. Our customers are a diverse group, so we’re building a team that is too. Through our various D&I recruitment partnerships, intramural sports, quarterly engagement and feedback surveys, and more. We’re building an organization that provides our employees with the emotional and physical space to bring their best selves to work.

About Upserve
Upserve is the magic ingredient that helps restaurateurs thrive by putting everything they need in one place. We are a leading restaurant management platform with a cloud-based Point of Sale (POS) system, data and analytics, inventory management and payments processing for small to midsize restaurants. Thousands of restaurants use Upserve to manage relationships with more than 57 million active diners, process over $12 billion in annual sales, and to serve over 36 million meals per month.

Upserve is proud to be an Equal Opportunity Employer. We strive to have a team that is as diverse as the industry we serve and we partner with a number of local organizations working to improve access to the tech industry for underrepresented groups.

All qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.

Want to know what it’s like to work at Upserve? Check out our Instagram, Inside Upserve.
Apply

Senior Frontend Engineer

EngineeringProvidence, RIFull-time

The Opportunity:
If you want to create web and mobile applications with React, React Native, and TypeScript, we’d love to meet you! We want a Senior Frontend Engineer who can solve intriguing challenges and collaborate with dedicated UX designers to ship compelling features.

We advocate for all forms of diversity and strongly believe the best solutions come from a diverse set contributors.

About you:
• Able to demonstrate excellent abilities with modern JavaScript development practices
• Fluent in HTML, CSS, and associated preprocessors and tools
• Passionate about design communication, interaction and visual design
• Eager to garner feedback on your Pull Requests in order to grow
• Fully invested in the value of testable code and comfortable implementing testing frameworks such as Jest, Mocha, or Jasmine
• Able to prioritize effortlessly in the face of many competing interests by intuiting high-risk items
• Keen to contribute to accelerating the growth of an existing awesome team
• Well versed in instrumenting production releases to stay ahead of user and system events
What Upserve has to offer you:
We put family first. At Upserve that means making the choices that are right for you and taking the paid time off you need when you need it. We know it’s impractical to assume that work never bleeds over into our personal lives, and vice versa. Instead of fighting to keep the two separate, we make sure that our perspective on family reflects the values of our employees.
We’ll invest in your career. Upserve is growing quickly, and we’ll give you the opportunity to do the same. Through our internal learning and development resources and our partnership with Vista Equity Partners, you’ll have access to a number of professional development opportunities so that you can keep up with the company’s evolving needs.
We care about your wellbeing. We pay 100% of your medical and dental insurance coverage, offer tax savings plans for retirement and dependent care, subsidize your transportation costs, offer a generous and inclusive parental leave, and provide catered lunches/meal allowances.
We offer competitive compensation packages. Our people matter! We don’t ignore the role that compensation has on motivation and performance so we strive to equitably compensate our people.
We’re creating an inclusive environment where everyone can thrive. Our customers are a diverse group, so we’re building a team that is too. Through our various D&I recruitment partnerships, intramural sports, quarterly engagement and feedback surveys, and more. We’re building an organization that provides our employees with the emotional and physical space to bring their best selves to work.

About Upserve
Upserve is the magic ingredient that helps restaurateurs thrive by putting everything they need in one place. We are a leading restaurant management platform with a cloud-based Point of Sale (POS) system, data and analytics, inventory management and payments processing for small to midsize restaurants. Thousands of restaurants use Upserve to manage relationships with more than 57 million active diners, process over $12 billion in annual sales, and to serve over 36 million meals per month.

Upserve is proud to be an Equal Opportunity Employer. We strive to have a team that is as diverse as the industry we serve and we partner with a number of local organizations working to improve access to the tech industry for underrepresented groups.

All qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.

Want to know what it’s like to work at Upserve? Check out our Instagram, Inside Upserve.
Apply

Senior Mobile Developer

EngineeringProvidence, RIFull-time

The Opportunity:
Upserve's Senior Mobile Developers solve complex technical challenges with intuitive design. We primarily use React, React Native, TypeScript, and Babel. Our whole environment is container-based with the support of our world-class Infrastructure team. This role has a lot of freedom in choosing technologies for the products we will be building.

A typical day may include:
• Developing mobile products that delight people, while maintaining a high quality bar
• Passionately sharing knowledge and best practices through team-based and one-on-one mentoring and guidance
• Engaging eagerly in the concept and design of features with Product, Design, and Engineering teams
• Analyzing user needs and determining technological feasibility of design within time and cost constraints and with the aim of optimizing operational efficiency
• Developing and directing testing and validation procedures
• Owning and comfortably debugging shipped features in a proactive, pragmatic manner

About you:
We are looking for a Senior Mobile Developer that:
• Loves collaborating in a fast-paced, creative team
• Is a builder who values craftsmanship, innovation, and creative problem-solving equally
• Learns from missteps
• Is passionate about the Upserve customer experience and are savvy with mobile technologies
• Enjoys mentoring others

Qualifications:
• Proven experience building innovative mobile/web applications
• Fluent in Javascript, React/ React Native
• Strong understanding of the Android or iOS ecosystem and their guidelines for app development
• Eager to garner feedback on your Pull Requests in order to grow
• Passionate about design communication, interaction and visual design
• Fully invested in the value of testable code and comfortable implementing testing frameworks such as Jest, Mocha, or Jasmine
• Able to prioritize effortlessly in the face of many competing interests by intuiting high-risk items
• Keen to contribute to accelerating the growth of an existing awesome team
• Well versed in instrumenting production releases to stay ahead of user and system events
What Upserve has to offer you:
We put family first. At Upserve that means making the choices that are right for you and taking the paid time off you need when you need it. We know it’s impractical to assume that work never bleeds over into our personal lives, and vice versa. Instead of fighting to keep the two separate, we make sure that our perspective on family reflects the values of our employees.
We’ll invest in your career. Upserve is growing quickly, and we’ll give you the opportunity to do the same. Through our internal learning and development resources and our partnership with Vista Equity Partners, you’ll have access to a number of professional development opportunities so that you can keep up with the company’s evolving needs.
We care about your wellbeing. We pay 100% of your medical and dental insurance coverage, offer tax savings plans for retirement and dependent care, subsidize your transportation costs, offer a generous and inclusive parental leave, and provide catered lunches/meal allowances.
We offer competitive compensation packages. Our people matter! We don’t ignore the role that compensation has on motivation and performance so we strive to equitably compensate our people.
We’re creating an inclusive environment where everyone can thrive. Our customers are a diverse group, so we’re building a team that is too. Through our various D&I recruitment partnerships, intramural sports, quarterly engagement and feedback surveys, and more. We’re building an organization that provides our employees with the emotional and physical space to bring their best selves to work.

About Upserve
Upserve is the magic ingredient that helps restaurateurs thrive by putting everything they need in one place. We are a leading restaurant management platform with a cloud-based Point of Sale (POS) system, data and analytics, inventory management and payments processing for small to midsize restaurants. Thousands of restaurants use Upserve to manage relationships with more than 57 million active diners, process over $12 billion in annual sales, and to serve over 36 million meals per month.

Upserve is proud to be an Equal Opportunity Employer. We strive to have a team that is as diverse as the industry we serve and we partner with a number of local organizations working to improve access to the tech industry for underrepresented groups.

All qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.

Want to know what it’s like to work at Upserve? Check out our Instagram, Inside Upserve.
Apply

Software Engineer, Backend

EngineeringProvidence, RIFull-time

The Opportunity:

The Software Engineer will architect and scale the backend data processing infrastructure for our analytics, mobile and payments platforms. You will build the network that handles billions of dollars and volumes of restaurant data. You work closely with Product, UX and Dev Ops to coordinate efforts, iterate on features, anticipate future customer needs, and inform the product roadmap. This role reports into Josh Chu, Director of Platform Engineering.

In a typical week at Upserve, you would…
Kick off the week by participating in sprint planning, and discuss relevant topics with engineering peers.
Participate in an Architectural Decision Record to develop a new feature or framework.
Collaborate with our product and UX team to develop backend interfaces and clarify product requirements.
Merge your latest feature that will drive product adoption.
Participate in a blameless postmortem to help improve our application platform.
Present what you shipped this week at our weekly science fair.
Work on some of the most difficult and meaty problems that the company faces.

About the Upserve Platform:

We have an extensive portfolio of products that solve hard problems for our hospitality customers. We help restaurants know what diners want to eat before those diners even know.
Some of the technologies in our stack include React /React Native, Kinesis, DynamoDB, Machine Learning, RedShift, RDS, Aurora, Ruby, JavaScript, Docker, ECS, and have even built our own append-only datastore from the
Our engineering organization aims to minimize the impacts of Conway’s law by organizing into small teams that can drive from concept to production.

About you:

You are humble yet confident, forward-looking but grounded, thorough yet fast-moving -- in short, you are someone whom people want to work with.

Notably, you…
Have 3-5+ years of professional experience in building software
Build correct, well-tested systems and components, driving clarity even given loose direction and requirements.
Take pride in your work and the value that it creates.
Are a pragmatic idealist -- you strive for efficient and practical solutions not just theoretically ideal ones.
Are a believer in moving fast with high quality; Speed and craftsmanship are friends not enemies.
Enjoy talking about user functionality as much as you enjoy talking about functional programming.
Feel a tremendous sense of urgency to get value to our customers, and you tap into that energy to drive, lead and motivate your colleagues to win.
Have worked with server-side frameworks like Ruby on Rails.
Have built, optimized, and scaled real-time, event-driven, fault-tolerant, and distributed systems.
Get excited about statistical methods and algorithms, and know when to choose the right data structure for the right task.
Know when to employ different storage technologies (e.g. relational, simple file-based, graph-based, noSQL)
What Upserve has to offer you:
We put family first. At Upserve that means making the choices that are right for you and taking the paid time off you need when you need it. We know it’s impractical to assume that work never bleeds over into our personal lives, and vice versa. Instead of fighting to keep the two separate, we make sure that our perspective on family reflects the values of our employees.
We’ll invest in your career. Upserve is growing quickly, and we’ll give you the opportunity to do the same. Through our internal learning and development resources and our partnership with Vista Equity Partners, you’ll have access to a number of professional development opportunities so that you can keep up with the company’s evolving needs.
We care about your wellbeing. We pay 100% of your medical and dental insurance coverage, offer tax savings plans for retirement and dependent care, subsidize your transportation costs, offer a generous and inclusive parental leave, and provide catered lunches/meal allowances.
We offer competitive compensation packages. Our people matter! We don’t ignore the role that compensation has on motivation and performance so we strive to equitably compensate our people.
We’re creating an inclusive environment where everyone can thrive. Our customers are a diverse group, so we’re building a team that is too. Through our various D&I recruitment partnerships, intramural sports, quarterly engagement and feedback surveys, and more. We’re building an organization that provides our employees with the emotional and physical space to bring their best selves to work.

About Upserve
Upserve is the magic ingredient that helps restaurateurs thrive by putting everything they need in one place. We are a leading restaurant management platform with a cloud-based Point of Sale (POS) system, data and analytics, inventory management and payments processing for small to midsize restaurants. Thousands of restaurants use Upserve to manage relationships with more than 57 million active diners, process over $12 billion in annual sales, and to serve over 36 million meals per month.

Upserve is proud to be an Equal Opportunity Employer. We strive to have a team that is as diverse as the industry we serve and we partner with a number of local organizations working to improve access to the tech industry for underrepresented groups.

All qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.

Want to know what it’s like to work at Upserve? Check out our Instagram, Inside Upserve.
Apply