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Account Executive

SalesProvidence, RIFull Time

ABOUT THE ROLE

As an Account Executive in Providence, you will work with our customers to identify ways that they could grow their business through better use of data on their customers, menu, and service staff. In order to do this effectively you must maintain in-depth industry knowledge including marketplace conditions, competitor positioning in your geographic area. Each month you will drive the sales cycle from online demonstrations to closing deals. Day to day, this means:

  • Becoming an expert in our industry, the product, and our restaurateurs
  • Close business consistently if not above quota
  • Conducting discovery calls with customers to identify their business challenges
  • Successfully running online demonstrations of Upserve with restaurateurs and restaurant owners

The Account Executive is also responsible for maintaining up-to-date records within Upserve's CRM solution as well as for processing the sales quote and order in an accurate manner. This includes capturing all sales related tasks in the customer's opportunity record, and moving through all sales stages in the process. 

 

ABOUT YOU

We're looking for Account Executive with the following:

  • Grit: You possess a consistent drive to overachieve against your personal and professional goals.
  • Curiosity: You have a desire to learn about the restaurant industry, our customers’ pain points, and provide thoughtful solutions to their biggest problems.
  • Impact: You enjoy taking on big, important challenges as well as the small things, because you aim to provide value today. You can apply logic to problems and quickly analyze to provide a recommendation.
  • Empathy: In all of your actions, you strive to convey an understanding and respect for the needs of others. You keep the customer, not your own agenda, at the forefront of your decisions. Openness: You are humble, acknowledge your strengths and weaknesses and take feedback well. You are able to self diagnose and translate that diagnosis into an actionable solution.
  • One Team: You can effectively and concisely communicate with your teammates to motivate and inspire prospects

QUALIFICATIONS

  • 1-2 years of experience in a sales role (with closing/quota carrying experience)
  • Familiarity and proficiency with full lifecycle sales process management 
  • Understanding of solution-based consultative sales
  • Professional poise and confidence while communicating with executives
  • Salesforce or comparable CRM experience to manage and organize pipeline
  • Committed to a culture of positivity and high performance
  • Value feedback, and thrive on constant improvement and learning
  • Strong work ethic, and a self-driven desire to succeed
  • Excellent written and verbal communication

Not a must, but a plus:

  • Prior Experience in the hospitality industry, and using restaurant technology such as POS 
  • Experience selling in a SaaS environment

 

 

Apply

Senior Account Executive

SalesProvidence, RIFull Time

ABOUT THE ROLE

Senior Account Executives at Upserve are responsible for analyzing a customer’s business objectives, and advising customers on the value of Upserve’s platform as it pertains to their restaurant operations. Additionally, they provide consultations on how to best support our cloud-based Point of Sale and the Upserve HQ analytics product by designing a solution that integrates all technology, networking, hardware, and 3rd party applications into the platform.  

 

RESPONSIBILITIES:

  • Consulting with prospective customers on their technology and operations needs
  • Designing a technical and operational solution for single and multi-location restaurants
  • Engages in technical discussions with potential clients through demonstrations and presentations
  • Analyzing the costs currently paid by a customer, and projecting costs and savings with Upserve
  • Forecasting weekly and monthly revenue projections and maintaining customer records in SalesForce 

Qualifications:

  • Bachelor’s Degree in related field, such as business management
  • 2 to 5 years of progressive experience advising SMB operations through use of SaaS/technology
  • Proficiency with revenue forecasting and data reporting; Salesforce experience highly preferred
  • Prior experience in the hospitality industry, and using restaurant technology such as POS, highly preferred
Apply

Account Manager

SalesProvidence, RIFull Time

ABOUT THE ROLE

As an Account Manager in our Providence office you will work with our existing customers to identify ways that they could grow their business through better use of data on their customers, menu, and service staff.  In order to do this effectively you must maintain in-depth industry knowledge including marketplace conditions, competitor positioning in your geographic area, and possess strong relationship management skills. Each month you will drive upsells and cross-sells within our existing customer base which will include conducting online/ in-person demonstrations and closing deals.

 
RESPONSIBILITIES OR A TYPICAL DAY MAY INCLUDE:
  • Becoming an expert in our industry, the product, and our restaurateurs
  •  Closing business consistently if not above quota
  • Conducting discovery calls with existing customers to identify their business challenges and needs.
  • Successfully running online demonstrations of Upserve with restaurateurs and restaurant owners

QUALIFICATIONS

Above all else, all Upserve employees are united in our shared optimism, passion, and enthusiasm for the customers we support through our innovative product. In our daily work, we exemplify our values of grit, openness, empathy, impact, and curiosity.

 
In particular, our Account Manager have a passion for helping restaurants, closing deals and strong interpersonal skills. This role requires an individual with a strong worth ethic, and self-driven desire and the following qualifications to succeed:
 
  • 2-5 years of experience in an account management role carrying a sales quota
  • Excellent written and verbal communication
  • Understanding of solution-based consultative sales in a SaaS environment
  • Professional poise and confidence while communicating with executives
  • Ability to use Salesforce.com and other  technologies to manage and organize pipeline
  • Committed to a culture of positivity and high performance
  • Value feedback, and thrive on constant improvement and learning
  • Strong work ethic, and a self-driven desire to succeed
Apply

Sales Manager

SalesProvidence, RIFull Time

ABOUT THE ROLE

Upserve is looking for a Sales Manager to lead our inside sales team with the goal of creating top-line growth–one of the most important roles in the company. The sales manager will be responsible for the hiring, training, and management of new and established sales professionals in a fast paced and high growth environment. We are looking for someone who will foster an exceptional Sales team culture of high performance and solution-based sales through ongoing coaching and skill development. 


RESPONSIBILITIES OR A TYPICAL DAY MAY INCLUDE:

  • Managing a fast-paced SaaS sale, involving up to 5 decision makers representing one to 10 restaurant locations nationwide.
  • Using proven sales tools such as Salesforce.com to manage your pipeline, track progress against goals and improve productivity. 
  • Coaching team by analyzing quantitative metrics as well as live product demo and recorded call reviews. 
  • Working closely with Marketing and Operations teams to create the tools and processes that will enable your team's success.
  • Other duties and responsibilities as needed. 

ABOUT YOU


Qualifications:

  • Bachelors degree required
  • 7-10 years of demonstrated inside sales success with combined history of individual contributor sales as well as prior experience leading a B2B inside sales team
  • Experience selling SaaS products in a high-volume and fast-paced environment
  • Deep understanding of proven sales methodologies, and experience iterating and improving scripts and objection handling techniques.
  • Professional, ethical, high-integrity people management skills
  • Familiarity using Salesforce, Marketo and other technologies to report and analyze sales funnel and sales cycle metrics
  • Demonstrates a strong work ethic, specifically focused on grit
  • Ability to perform and excel in a fast-paced environment
Apply

Director, Strategic Programs

Company OperationsProvidence, RIFull Time

Upserve Inc, seeks Director of Strategic Programs for Providence, RI office to provide leadership in the analysis, design, recommendation, and implementation of strategic organizational changes to facilitate optimal business operations; and lead the successful implementation of cross-functional, high-impact strategic initiatives to analyze, design and improve business processes, technology, services, and systems of engagement and ultimately enable revenue growth and accelerate company profitability and efficiency.

The position requires a Master's degree, or foreign equivalent, in Business Administration or a related field plus four (4) years of experience in providing management consulting services. The position also requires 4 years of experience in each of the following skills, which may be gained concurrently:

  • Building financial models with sensitivity analysis, scenarios, Time Series forecasting using ARIMA, CHAID, CART, Random Forest, Econometrics, TCO Models and Monte Carlo simulations.
  • Building financial models and validate hypothesis using Big Data and data analysis tools such as R, RDBMS, SQL, Python, SAS, Google Big Query, and Tableau.
  • Developing value cases to justify investments using metrics such as NPV, IRR and balanced scorecard.
  • Performing customer analytics using statistical models such as Regression model, Conjoint Analysis, Cluster Analysis, Discriminant Analysis, and Logistics Regression.
  • Conducting Root Cause Analysis (RCA) of key business technology and customer issues using frameworks such as Fishbone and drive quality improvements, continuous improvements, and process optimization using Capability Maturity Model (CMMI).
  • Conducting data/statistical analysis using advanced excel formulas and using conditional, Vlookups and Hlookups, sorting and filtering, array formulas, pivot reporting, and conditional formatting.

Position requires travel to other Upserve, Inc. locations in New York, NY, Denver, CO, San Francisco, CA 10% of the time.

Apply

Senior Business Strategist

Company OperationsProvidence, RIFull Time

ABOUT THE ROLE

The Senior Business Strategist, partners with leaders from Marketing and Sales to develop a reliable and overachieving revenue organization. They focus on managing functions essential to Upserve’s go-to-market strategy to drive sales enablement and productivity; this includes planning, forecasting, reporting and analytics, compensation design, revenue process optimization.

 

RESPONSIBILITIES:

  • Data-Driven Analysis: Provide leadership with actionable insights through the assessment of operational information. Insights should ensure optimization and scalability of Upserve’s’ Go-To-Market strategies. Define key performance metrics and manage the process to package these measurements into dashboards and reports to measure performance.

  • Reporting: Summarize bookings reporting and provide monthly analytics and key metrics to internal business stakeholders in Sales, Marketing and Finance. Delivering insightful reports to influence business decisions on how to manage revenue growth and profitability.

  • Enabling Business Reviews with Sales and Marketing leadership: Leading weekly forecasting meetings, monthly business reviews, Quarterly Business Reviews and assisting with preparation for quarterly Board meetings

  •  Improving Conversion Funnel Metrics: Optimizing the Demand Generation Funnel for all Routes to Market. Analyzing the conversion funnel metrics including # of leads, meeting set and held, win rate etc by analyzing trends and providing recommendations for improvement

  • Sales Effectiveness: Align sales leadership to develop, implement and evolve processes, sales strategies, training and tools with a focus on scalability and automation. Building tools, automating and improving processes to increasing the productivity and net impact of the Go-To-Market team

  •  Sales Enablement: Partner with Learning and Development and Product Marketing teams to equip revenue teams with the information, tools, and training needed to drive sales productivity and effectiveness.
  • 4+ years experience of progressive experience in Sales/Business Operations, Sales Analytics, Business Planning and Strategy experience
  • BA/BS degree in Finance, Economics, Business or other quantitative focus; MBA preferred
  • Strong business insights and proven project management skills
  • Experience in data visualization and building scalable reporting tools. Bonus: R, Python or other programming languages – strong modeling, statistical analytics, and business intelligence
  • Expertise in all things Salesforce.com
  • Demonstrated ability to structure complex problems and drive solutions cross-functionally with senior management
  • Strong written and verbal communication, with experience delivering presentations to an executive audience
  • Ability to create and foster a high performing and metrics driven environment
  • Experience in making data driven decisions including but not limited to regression analysis, predictive modeling, territory planning optimization, developing size of prize (quantifying addressable opportunity), propensity scoring, etc.

Bonus requirements and qualifications include:

  •  Direct experience within a SaaS organization leading a successful business transformation program that involved all components of a go to market strategy realization
  • Bachelor's degree highly recommended and MBA is a plus
  • Management consulting background

 

 

Apply

Director Partner Success and Alliances

SalesProvidence, RIFull Time

The Opportunity

At Upserve, we understand that our partners are a critical part of our success. And as we continue to grow and expand our business, partners will play an even bigger role in our success. Our alliances and partnerships to-date have been opportunistic, and span a diverse group of third party consultants & vendors, system integrators and resellers. As Upserve expands our market share, we need to mature our partnership strategy, which in turn will increase our revenue contribution from partners. We are looking for a Director of Partnerships & Alliances, a new role within our partner organization. In this key leadership position, you will have responsibility to drive accelerated revenue growth for Upserve via our partner ecosystem. You will be chartered with identifying opportunities to initiate and/or deepen partner relationships, aligning referral and sales initiatives to partner capabilities, and implementing partner strategy in the field. Reporting directly to the CRO, you will be shaping the future of partnerships at Upserve.

Day to day, your responsibilities will include:

  • Create & deliver a great partnership lifecycle experience to our partners.
  • Enable a fast-paced SaaS sale, involving up to 5 decision makers, representing one to 10 restaurant locations nationwide.
  • Manage implementation, prioritization and visibility of the Partner Org initiatives.
  • Define the value proposition and value exchange for each of the partner roles at Upserve.
  • Implement a partner rewards program that enables our partner community while encouraging consistent referrals.
  • Collaborate closely with Marketing to create campaigns that attract new partners as well as design programs that enable our partners to win in the marketplace.
  • Lead a Partner Success team that enables and engages key partners, establishing Upserve as a provider of choice.
  • Monitor and improve overall organizational health in partnerships, build and implement our Partner Strategy.
  • Ensure right partner mix and contribution is in place, by using metrics and reporting mechanisms.

Qualifications:

  • Bachelor’s degree in business, marketing, communications, advertising or related field preferred.
  • 7+ years of progressive Partner sales management experience (SaaS) with rapid -growth technology companies.
  • Shown understanding of “Cloud Economics” and partner profitability in the cloud. You understand partner business and what drives partner behaviors and decision making and the various partner types.
  • Entrepreneurial attitude and willing to lead the business to the next level
  • Approaches problems in a rational manner using sound strategies that ensure effective resolutions.
  • Analytical and data-driven. Demonstrated past success in meeting demanding schedules and making trade off decisions when needed.
  • You can multi-task, you're self-motivated, driven and inspiring. You're highly organized and seek business impact through effective communication and presentations.
  • You are flexible and adapt quickly. We are in a fast paced, always evolving environment. Being comfortable with change and leveraging it is key.
  • Strong interpersonal skills with the proven ability to build and maintain productive relationships with channel partners, executive management, other company departments, and vendors. History of successful cross-functional projects and management. 

 

Nice to have:

  • Prior hospitality experience
  • An MBA

 

Apply

Director, Customer Implementation

Customer OperationsProvidence, RIFull Time

ABOUT THE ROLE

The Director of Customer Implementation leads the installation and on-boarding of customers across the Upserve platform.  This includes the installation of our point-of-sale, migration of payment processing, and integration of 3rd party products into Upserve HQ. 

 

RESPONSIBILITIES:

  • Providing strategic input into the delivery of Upserve products and services
  • Monitoring the quality and timeliness of customer implementations
  • Systematizing the validation of customer dependencies, including networking and hardware
  • Forecasting weekly and monthly revenue projections; providing input into the Operating Plan goals
  

 

QUALIFICATIONS: 

  • Proficiency with data reporting; Salesforce experience highly preferred.
  • 7 to 12 years of progressive experience in program and/or implementation management.
  • Bachelor’s Degree in related field, such as business management or computer science
  • 5 or more years experience managing a team of managers and individual contributors.
  • Prior experience with payments, point-of-sale, hardware, and networking operations highly preferred.

 

Apply

Director, Customer Success

Customer OperationsProvidence, RIFull Time

ABOUT THE ROLE

The Director of Customer Success is responsible for increasing the engagement and use of the Upserve platform, as well as retention of our customer revenue. This includes proactively engaging with customers to educate them on how to best get value from Upserve services, ensuring customer issues are escalated and resolved appropriately, as well as recommending additional products or tiers of service that will provide maximum value to our customers.

 

KEY RESPONSIBILITIES:

  • Providing strategic input into the design and development of Upserve’s products and services
  • Monitoring the quality and timeliness of customer issue resolution
  • Ensuring retention of revenue through upsells and contract renewals
  • Forecasting weekly and monthly revenue projections; providing input into the Operating Plan goals 

ABOUT YOU

 

Qualifications:

  • Bachelor’s Degree in related field, such as business management.
  • 10 to 15 years of progressive experience in customer success, customer operations and sales for SMBs.
  • Proficiency with revenue forecasting and data reporting; Salesforce experience highly preferred.
  • 5 or more years experience managing a team of managers and individual contributors.
  • Prior experience supporting SaaS products, hospitality technology, and point-of-sale highly preferred.

 

 

 

Apply

Customer Network Engineer

TechnologyProvidence, RIFull Time

Meticulously planned, consistent, high-quality installations of Upserve Point-of-Sale (POS) is critical to the success of our business and our customers. As such, Upserve is seeking a Customer Network Engineer to join our Technical Operations team to serve our key customers. In this role you will ensure that POS installations meet all quality standards while also providing customers with expert IT help with their POS networking post-sale. 

Responsibilities
  •  Perform on-site surveys of potential installation site for Upserve POS.
  • Perform installations of Upserve Point of Sale system on site at restaurants.
  • Installation of network cabling and hardware to support Point of Sale systems.
  • Configuration of network hardware.
  • On-site training of how to use POS.
  • On-site troubleshooting and repair of POS hardware or networking issues
  • Contribute to continual improvement efforts.
  • Assist managing Meraki standards for Upserve POS Meraki deployment.
  • Assist in the sales process by consulting on connectivity solutions.
  • Act as a mentor and SME to tier 2 and tier 3 support representatives for networking.
     

Requirements

  • Minimum, 5+ years of networking experience with Routers, Switches, WAN, LAN, VoIP, Telecom, and other network technologies.
  • Cisco Certifications strongly preferred (CCNA, CCDA)
  • ITIL Foundations v3 Certification or working knowledge thereof
  • Detailed knowledge and understanding of TCP/IP—addressing, routing protocols (BGP, OSPF, MPLS, etc.), and transport protocols (UDP and TCP).
  • Strong understanding of network services such as DNS, DHCP, NTP
  • Experience with network monitoring, performance analysis, and capacity planning
  • Strong interpersonal and communication skills, attention to detail is a must.
  • Must also be able to lift up to 50 lbs. and capable of performing moderate physical duties as needed.
  • Must be able to travel extensively up to 100% during busy periods.
Apply

Product Manager

Product DevelopmentBoston, MAFull Time

ABOUT THE ROLE:

Upserve is seeking a Product Manager to lead product development efforts to build integrations across our Platform. In this high-visibility role you will join a small but mighty group of dedicated Product Managers and will collaborate with teams across the company to translate our customers' needs and our company's vision and goals into product strategy.

Working closely with the Engineering teams and employing your expertise in defining commercialization, go-to-market strategy and managing partner ecosystems, the Platform Product Manager leads all Partner APIs and Partner integration initiatives with a focus on robust and differentiated integrations to solve challenging business problems for mutual customers. You will plan and build integrations that enhance our product offerings and personally manage our partners, their feedback, and the commercial relationship. You will participate in quarterly roadmap and resource allocation planning to build the best API platform in the business.

Day-to-day this means:

  • Lead API definition and delivery across Upserve’s platform; become the internal evangelist for our APIs and build API literacy across all customer facing teams
  • Manage growing partner ecosystem and define commercialization and go-to-market strategy for new partners
  • Translate strategy into prioritized, stack-ranked initiatives, features, and requirements within features, using tools like Aha.io
  • Handle interdependencies within a release. Call out and squash risk and ambiguity in the plan. Prioritize bugs / invisible improvements alongside new features
  • Know the industry players and key competitors and figure out how we leave them no room to win
  • Communicate clearly and effectively, to both technical and non-technical audiences, whether it's via Slack , Google docs, email, presentation, tweet, blog post, spreadsheet or github
  • Define whole product requirements. Anticipate the needs of partners, success team, sales and more
  • Collaborate with design/UX team on wireframes, prototypes and mockupsCollaborate with product marketing peers to set positioning, messaging and communicate the vision to internal and external audiences, such as on our website
  • Stay close to our sales team, especially for feature requests (usually, so you can say no)
  • Train customer success & support team on product capabilities and use of the API
  • Understand deeply how customers use our product (using Totango, Intercom, interviews, etc.)
  • Measure product-market fit after launch, to guide iterative improvement
  • Become the internal evangelist for our APIs and build API literacy across all customer facing teams.

 

ABOUT YOU:

Above all else, all Upserve employees are united in our shared optimism, passion, and enthusiasm for the customers we support through our innovative product. We care deeply about the industry we serve. Whether you're a BOH veteran, or simply love the grit and determination of restaurateurs, you need to be able to empathize with our customers. Additionally, you must be results-driven and intrigued by the use of data to inform decisions.  You value a high degree of autonomy and personal impact and manage through ambiguity with ease.You are as comfortable talking with engineers as you are with customers. You are a leader. You fight for the user! You can walk, chew gum and a bunch of other stuff at the same time (because you've probably stack-ranked these activities ... and if you were to trip, you know which ball would drop). When a new product comes out, you appreciate the decisions and tradeoffs that were made, and ponder alternatives.

 

REQUIREMENTS

  • 3+ years experience as a Technical Product Management in a Software Development or SaaS environment
  • Experience managing a roadmap for public-facing API
  • Partner commercialization and go-to-market experience 
  • Agile project management experience (Scrum Master, Product Owner)
  • Experience performing business requirements analysis/ design, prioritizing goals and mitigating dev’t risks
  • Excellent communication skills particularly in communicating technical information to non-technical audiences  
  • Ability to prioritize goals and roadmaps, and to identify and mitigate development risksExperience managing partners and integrations

 

Bonus Points for:

  • AWS and application interface knowledgeArticulating the difference between REST and SOAP (you don’t need to be able to write your own code - but understanding the particulars of APIs is key to success)
  • Discussing examples of APIs you’ve interacted with or built on
  • Describing how you might use Twitter’s API to build a useful new feature to Twitter users.
  •  

ABOUT THE PRODUCT YOU'LL BE LEADING:

  • Over the last 6 months, Upserve received NPS scores of +43, +65, +55 +52, +72 +80, higher than any other tech firm selling software to small businesses.
  • Our business is in hyper growth, doubling since last year, with thousands of restaurant customers. 
  • Our platform has massive data from which to make decisions: we manage over 11 million meals per month and over 16 million active diners (see our recent press release)Our LTV to CAC and our SaaS 'Quick Ratio' both exceed 4 x.
  • Some of the technologies in our stack include React / React Native, DynamoDB, RDS, Ruby, TypeScript, Docker, ECS, and more. 

 

 

 

Apply

Product Manager

Product DevelopmentProvidence, RIFull Time

ABOUT THE ROLE:

Upserve is seeking a Product Manager to lead product development efforts to build integrations across our Platform. In this high-visibility role you will join a small but mighty group of dedicated Product Managers and will collaborate with teams across the company to translate our customers' needs and our company's vision and goals into product strategy.

Working closely with the Engineering teams and employing your expertise in defining commercialization, go-to-market strategy and managing partner ecosystems, the Platform Product Manager leads all Partner APIs and Partner integration initiatives with a focus on robust and differentiated integrations to solve challenging business problems for mutual customers. You will plan and build integrations that enhance our product offerings and personally manage our partners, their feedback, and the commercial relationship. You will participate in quarterly roadmap and resource allocation planning to build the best API platform in the business.

Day-to-day this means:

  • Lead API definition and delivery across Upserve’s platform; become the internal evangelist for our APIs and build API literacy across all customer facing teams
  • Manage growing partner ecosystem and define commercialization and go-to-market strategy for new partners
  • Translate strategy into prioritized, stack-ranked initiatives, features, and requirements within features, using tools like Aha.io
  • Handle interdependencies within a release. Call out and squash risk and ambiguity in the plan. Prioritize bugs / invisible improvements alongside new features
  • Know the industry players and key competitors and figure out how we leave them no room to win
  • Communicate clearly and effectively, to both technical and non-technical audiences, whether it's via Slack , Google docs, email, presentation, tweet, blog post, spreadsheet or github
  • Define whole product requirements. Anticipate the needs of partners, success team, sales and more
  • Collaborate with design/UX team on wireframes, prototypes and mockupsCollaborate with product marketing peers to set positioning, messaging and communicate the vision to internal and external audiences, such as on our website
  • Stay close to our sales team, especially for feature requests (usually, so you can say no)
  • Train customer success & support team on product capabilities and use of the API
  • Understand deeply how customers use our product (using Totango, Intercom, interviews, etc.)
  • Measure product-market fit after launch, to guide iterative improvement
  • Become the internal evangelist for our APIs and build API literacy across all customer facing teams.

 

ABOUT YOU:

Above all else, all Upserve employees are united in our shared optimism, passion, and enthusiasm for the customers we support through our innovative product. We care deeply about the industry we serve. Whether you're a BOH veteran, or simply love the grit and determination of restaurateurs, you need to be able to empathize with our customers. Additionally, you must be results-driven and intrigued by the use of data to inform decisions.  You value a high degree of autonomy and personal impact and manage through ambiguity with ease.You are as comfortable talking with engineers as you are with customers. You are a leader. You fight for the user! You can walk, chew gum and a bunch of other stuff at the same time (because you've probably stack-ranked these activities ... and if you were to trip, you know which ball would drop). When a new product comes out, you appreciate the decisions and tradeoffs that were made, and ponder alternatives.

 

REQUIREMENTS

  • 3+ years experience as a Technical Product Management in a Software Development or SaaS environment
  • Experience managing a roadmap for public-facing API
  • Partner commercialization and go-to-market experience 
  • Agile project management experience (Scrum Master, Product Owner)
  • Experience performing business requirements analysis/ design, prioritizing goals and mitigating dev’t risks
  • Excellent communication skills particularly in communicating technical information to non-technical audiences  
  • Ability to prioritize goals and roadmaps, and to identify and mitigate development risksExperience managing partners and integrations

 

Bonus Points for:

  • AWS and application interface knowledgeArticulating the difference between REST and SOAP (you don’t need to be able to write your own code - but understanding the particulars of APIs is key to success)
  • Discussing examples of APIs you’ve interacted with or built on
  • Describing how you might use Twitter’s API to build a useful new feature to Twitter users.
  •  

ABOUT THE PRODUCT YOU'LL BE LEADING:

  • Over the last 6 months, Upserve received NPS scores of +43, +65, +55 +52, +72 +80, higher than any other tech firm selling software to small businesses.
  • Our business is in hyper growth, doubling since last year, with thousands of restaurant customers. 
  • Our platform has massive data from which to make decisions: we manage over 11 million meals per month and over 16 million active diners (see our recent press release)Our LTV to CAC and our SaaS 'Quick Ratio' both exceed 4 x.
  • Some of the technologies in our stack include React / React Native, DynamoDB, RDS, Ruby, TypeScript, Docker, ECS, and more. 

 

 

 

Apply

Senior Mobile Developer

TechnologyBoston, MAFull Time

THE OPPORTUNITY
Upserve's Senior Mobile Developers solve complex technical challenges with intuitive design to ship compelling features.  We primarily use React, React Native, TypeScript, and Babel. Our whole environment is container-based with the support of our world-class Infrastructure team. In this role you will have a direct impact on our product and will have the opportunity to see your work out in the world!
 
A typical week may include:
• Developing mobile products that delight people, while maintaining a high quality bar
• Passionately sharing knowledge and best practices through team-based and one-on-one mentoring and guidance
• Engaging eagerly in the concept and design of features with Product, Design, and Engineering teams
• Analyzing user needs and determining technological feasibility of design within time and cost constraints and with the aim of optimizing operational efficiency
• Developing and directing testing and validation procedures
• Owning and comfortably debugging shipped features in a proactive, pragmatic manner
 
 
About you:
We are looking for a Senior Mobile Developer that:
• Loves collaborating in a fast-paced, creative team
• Is a builder who values craftsmanship, innovation, and creative problem-solving equally
• Learns from missteps
• Is passionate about the Upserve customer experience and are savvy with mobile technologies
• Enjoys mentoring others and is interested in a path to leadership
 
Qualifications:
• Proven experience building innovative mobile/web applications
• Fluent in Javascript, React/ React Native
• Strong understanding of the Android or iOS ecosystem and their guidelines for app development
• Eager to garner feedback on your Pull Requests in order to grow
• Passionate about design communication, interaction and visual design
• Fully invested in the value of testable code and comfortable implementing testing frameworks such as Jest, Mocha, or Jasmine
• Able to prioritize effortlessly in the face of many competing interests by intuiting high-risk items
• Keen to contribute to accelerating the growth of an existing awesome team
• Well versed in instrumenting production releases to stay ahead of user and system events
 
Apply

Senior Mobile Developer

TechnologyProvidence, RIFull Time

THE OPPORTUNITY
Upserve's Senior Mobile Developers solve complex technical challenges with intuitive design to ship compelling features.  We primarily use React, React Native, TypeScript, and Babel. Our whole environment is container-based with the support of our world-class Infrastructure team. In this role you will have a direct impact on our product and will have the opportunity to see your work out in the world!
 
A typical week may include:
• Developing mobile products that delight people, while maintaining a high quality bar
• Passionately sharing knowledge and best practices through team-based and one-on-one mentoring and guidance
• Engaging eagerly in the concept and design of features with Product, Design, and Engineering teams
• Analyzing user needs and determining technological feasibility of design within time and cost constraints and with the aim of optimizing operational efficiency
• Developing and directing testing and validation procedures
• Owning and comfortably debugging shipped features in a proactive, pragmatic manner
 
 
About you:
We are looking for a Senior Mobile Developer that:
• Loves collaborating in a fast-paced, creative team
• Is a builder who values craftsmanship, innovation, and creative problem-solving equally
• Learns from missteps
• Is passionate about the Upserve customer experience and are savvy with mobile technologies
• Enjoys mentoring others and is interested in a path to leadership
 
Qualifications:
• Proven experience building innovative mobile/web applications
• Fluent in Javascript, React/ React Native
• Strong understanding of the Android or iOS ecosystem and their guidelines for app development
• Eager to garner feedback on your Pull Requests in order to grow
• Passionate about design communication, interaction and visual design
• Fully invested in the value of testable code and comfortable implementing testing frameworks such as Jest, Mocha, or Jasmine
• Able to prioritize effortlessly in the face of many competing interests by intuiting high-risk items
• Keen to contribute to accelerating the growth of an existing awesome team
• Well versed in instrumenting production releases to stay ahead of user and system events
 
Apply

Mobile Developer

TechnologyProvidence, RIFull Time

THE OPPORTUNITY
Upserve's Mobile Developers solve complex technical challenges with intuitive design to ship compelling features.  We primarily use React, React Native, TypeScript, and Babel. Our whole environment is container-based with the support of our world-class Infrastructure team. In this role you will have a direct impact on our product and will have the opportunity to see your work out in the world!
 
A typical week may include:
• Developing mobile products that delight people, while maintaining a high quality bar
• Passionately sharing knowledge and best practices through team-based and one-on-one mentoring and guidance
• Engaging eagerly in the concept and design of features with Product, Design, and Engineering teams
• Analyzing user needs and determining technological feasibility of design within time and cost constraints and with the aim of optimizing operational efficiency
• Developing and directing testing and validation procedures
• Owning and comfortably debugging shipped features in a proactive, pragmatic manner
 
 
About you:
We are looking for a Mobile Developer that:
• Loves collaborating in a fast-paced, creative team
• Is a builder who values craftsmanship, innovation, and creative problem-solving equally
• Learns from missteps
• Is passionate about the Upserve customer experience and are savvy with mobile technologies
 
Qualifications:
• Proven experience building innovative mobile/web applications
• Fluent in Javascript, React/ React Native
• Strong understanding of the Android or iOS ecosystem and their guidelines for app development
• Eager to garner feedback on your Pull Requests in order to grow
• Passionate about design communication, interaction and visual design
• Fully invested in the value of testable code and comfortable implementing testing frameworks such as Jest, Mocha, or Jasmine
• Able to prioritize effortlessly in the face of many competing interests by intuiting high-risk items
• Keen to contribute to accelerating the growth of an existing awesome team
• Well versed in instrumenting production releases to stay ahead of user and system events
 
Apply

Sales Enablement Specialist

SalesProvidence, RIFull Time

ABOUT THE ROLE

The Sales Trainer will work closely with the head of Sales Enablement and the Leaders of the SDR teams to train, coach, and enable the Sales Development Representatives in conjunction with management. 

 

 

RESPONSIBILITIES OR A TYPICAL DAY MAY INCLUDE:

  •  Partner with sales management to execute on the strategy for sales training programs including onboarding, skills and product training and sales tools and processes for sales development representatives.
  • Act as the primary facilitator for all sales training for SDRs and partner with L&D and product marketing to focus content based on product value, new products and features, competitive positioning, and internal processes
  • Mentor and coach new hires and sales managers on Upserve’s sales strategy and processes in order to drive productivity
  • Test and certify the sales teams following the completion of the new hire training program and at a regular cadence, as needed
  • Build content in partnership with Sales Enablement, Product Marketing, L&D, Sales Ops, etc.
  • Evaluate training curriculum effectiveness and propose adjustments or new curriculum

 

ABOUT YOU

 

Qualifications:

  • BS/BA in a relevant field
  • 1+ years of experience in a sales development role with a consistent track record of meeting or achieving quota
  • Prior experience facilitating trainings and delivering presentations
  • Extraordinary presentation, written and verbal communication, engagement, and interpersonal skills
  • A comprehensive understanding of common SaaS sales strategies and sales processes
  • Ability to influence and lead without organizational authority.

 

Not a must, but a plus:  

  • Prior experience enabling sales teams with a focus on designing and delivering new hire and ongoing training
Apply

Site Reliability Engineer

TechnologyProvidence, RIFull Time

About the Role:
Upserve’s Site Reliability Engineering (SRE) team includes some of our best developers, who want to do more and go faster. They are obsessed with automation, and play a critical role in ensuring the reliability and uptime our customers depend upon, constantly working to improve the systems and tools that keep our products running smoothly. 
 
The SRE team enables our developers to execute quickly, and strive to maximize product uptime while minimizing developer lag. Our SREs are also on call as the first line of defense when identifying and diagnosing challenging performance issues, and they play a key role in shaping the direction of Upserve’s engineering processes. If you're a pragmatic idealist -- you strive for efficient and practical solutions not just theoretically ideal ones, and have a passion for Amazon Web Services (AWS) and operating system internals and databases -- then come join the team!

 

About Engineering at Upserve:

Upserve's Engineering organizes into small teams that can drive from concept to production, shipping fast and often. Speed and craftsmanship are friends not enemies. We do 100’s of deploys a week, and some of the technologies in our stack include React / React Native, Kinesis, DynamoDB, Machine Learning, RedShift, RDS, Ruby, JavaScript, Docker, ECS, Java, Redis, and more.

 

Qualifications:

  • BS degree in Computer Science or related technical field involving coding (e.g., physics or mathematics), or equivalent practical experience.
  • 2+ years of professional experience as a Software Developer.
  • Proven professional experience building correct, well-tested systems and components, and driving clarity even given loose direction and requirements.
  • Expertise in continuous software delivery and integration. You should have prior experience building, optimizing, and scaling real-time, event-driven, fault-tolerant, and distributed systems.
  • Outstanding programming skills, and experience with server-side frameworks like Ruby on Rails.
  • Experience with Amazon Web Services (AWS), operating system internals, filesystems, databases, and networks.
  • Knowledge of when to employ different storage technologies (e.g. relational, simple file-based, graph-based, noSQL).

 

You:

  • Are passionate about automation, site reliability, and developer enablement
  • Have a strong orientation for, and persistence in, solving complex problems as succinctly and scalably as possible
  • Are able to work collaboratively with other Engineers and Product Managers
  • Are aware of your own limitations and comfortable asking for help when needed
 
Apply

Principal Site Reliability Engineer

TechnologyProvidence, RIFull Time

About the Role: 
We are seeking a talented Engineer to join our Site Reliability Engineering team. This group includes some of our top coders, who want to do more and go faster. They are obsessed with automation, and play a critical role improving the tools that keep our products running smoothly. They enable our developers to execute quickly, and strive to maximize product uptime while minimizing developer lag. Our SRE's are also the first line of defense when identifying and diagnosing challenging performance issues, and they play a key role in shaping the direction of Upserve’s engineering processes.

If you're a pragmatic idealist -- you strive for efficient and practical solutions not just theoretically ideal ones, and have a passion for Amazon Web Services (AWS) and operating system internals and databases -- then come join the team!

The Right Ingredients:
Upserve's Engineering organizes into small teams that can drive from concept to production, shipping fast and often. Speed and craftsmanship are friends not enemies. We do 100’s of deploys a week, and some of the technologies in our stack include React / React Native, Kinesis, DynamoDB, Machine Learning, RedShift, RDS, Ruby, JavaScript, Docker, ECS, Java, Redis, and more.
 
 

Qualifications:

  •  BS degree in Computer Science or related technical field involving coding (e.g., physics or mathematics), or equivalent practical experience.
  • Proven professional experience building correct, well-tested systems and components, and driving clarity even given loose direction and requirements.
  • Outstanding programming skills, and experience with server-side frameworks like Ruby on Rails.
  • Expertise in continuous software delivery and integration. You should have prior experience building, optimizing, and scaling real-time, event-driven, fault-tolerant, and distributed systems.
  • Outstanding programming skills, and experience with server-side frameworks like Ruby on Rails.
  • Experience with Amazon Web Services (AWS), operating system internals, filesystems, databases, and networks.
  • Knowledge of when to employ different storage technologies (e.g. relational, simple file-based, graph-based, noSQL).

 

You:

  • Are passionate about automation, site reliability, and developer enablement
  • Have a strong orientation for, and persistence in, solving complex problems as succinctly and scalably as possible
  • Are able to work collaboratively with other Engineers and Product Managers
  • Are aware of your own limitations and comfortable asking for help when needed

 

Apply

User Experience Designer

Product DevelopmentProvidence, RIFull Time

The User Experience Designer is ideally a generalist who contributes across the product design lifecycle to deliver 1) thoughtful research that highlights how we can improve our customer experience and 2) application designs (mobile and web) that support Upserve’s mission to make our customers wildly successful. This role will work closely with our product managers, front-end engineers, and cross-functional partners to continually  improve our research, design, and delivery processes. 

Day-to-day responsibilities:

  • Work closely with product managers, engineering, and cross-functional partners to research and design customer and product experiences that help restaurants operate more efficiently, deliver better hospitality, and generate more profit. 
  • Provide actionable customer informed direction to inform design iterations.
  • Contribute to continuous process improvement efforts related to customer experience  design.
  • Analyze in-app engagement data to make informed design decisions.
  • Drive areas for tracking to improve KPI measurement across our products.
  • Manage your schedule to meet timelines and delivery expectations.
  • Socialize the value of UX across the organization through example and engagement.
  • Compile and circulate designs, research, and insights to the greater team for transparency.
 

What you have:

  • Minimum of 1-3 years of professional experience in visual design and/or user experience design.
  • A portfolio with case studies that demonstrate:
    • Web and mobile interface design that incorporates both quantitative and qualitative research over one or more design iterations.  
    • User research studies and their impact on the design. This could include: 
      • In-person contextual Interviews 
      • Affinity Maps 
      • Moderated Usability Studies 
      • Diary Studies
      • Card Sorting
      • Unmoderated Usability Studies 
      • Surveys
      • Data-driven metrics evaluation and assessment
    • Examples of how user research has been assimilated into digestible insights, nuggets/action items to demonstrate value and shape the product/user requirements.
  • Knowledge of Lean Design, HCD, and Design Thinking principles.
  • Proficiency in design, wireframing, and prototyping software (UXPin, Figma, Adobe XD, Sketch).
  • An understanding of the technologies that power our products (React, JS, native apps, CSS, etc.) and history of communicating designs to engineers for development.
  • Excellent communication and collaboration skills - you will contribute to brainstorming, sprint planning, design systems, and design review.
  • Openness to design pairing so work continues in your absence.

Bonus points for:

  • Experience with user testing, A/B testing and funnel optimization.
  • A passion for designing with big data to help restaurants grow their businesses.
  • Experience managing design process and end-to-end delivery, including design asset management.
  • Experience working with a design system as well as an understanding of best practices for accessible, responsive design.
     
 
Apply

Director, Revenue Operations

SalesProvidence, RIFull Time

About the Role

Upserve is hiring a Director of Revenue Operations to manage the operations functions for our Customer Success and Sales functions. Reporting to the Chief Revenue Officer, you will partner with leaders across the organization to develop a reliable and overachieving revenue organization. You will focus on managing functions essential to our go-to-market strategy to drive sales enablement and productivity. This will include planning, forecasting, reporting and analytics, compensation design, revenue process optimization, and marketing and sales tech stack management.

 

The day-to-day responsibilities include: 

  • Develop and refine Revenue Operations process, procedures and documentation to ensure all commercial strategies are delivered to plan, ensuring customer success and satisfaction.
  • Equip revenue teams with the information, tools, and learnings needed to drive sales effectiveness.
  • Develop and implement sales best practices to enable the revenue team's’ productivity.
  • Leverage operations data to drive business decisions; leading the development of reports and dashboards.
  • Collaborate with stakeholders across the organization to implement changes and improvements to Revenue Operations processes and the use of internal and external tools.
  • Communicate and collaborate with enablement team members to ensure appropriate training and communication on key changes to processes.
  • Provide leadership with actionable insights through the assessment of operational information.

 

Qualifications:

  •  Bachelor’s Degree in related field, such as business management
  • 10 to 15 years of progressive operations experience with various revenue teams 
  • Proficiency with revenue forecasting and data reporting
  • Salesforce experience required
  • 5 or more years experience managing a team of managers and individual contributors
  • Prior experience supporting SaaS products, hospitality technology, and point-of-sale highly preferred

 

 

Apply

Technical Operations Engineer

TechnologyProvidence, RIFull Time

The Technical Operations Engineer is responsible for proactively analyzing data trends as well as diagnosing and resolving complex customer issues with hardware, software, or connectivity services related to Upserve’s restaurant management platform.  This role works closely with our Support, Product Management and Engineering teams to escalate issues in the platform to ensure quality.  

Day-to-day responsibilities include:

  • Management of ticket escalation queue within Salesforce Service cloud.
  • Proactive mitigation of customer issues to avoid disruption to service and maintain product reliability.
  • Work cross-functionally with our Support, Product, and Engineering to reproduce and document bugs and de-escalate complex issues.
 

Requirements:

  • Bachelor’s degree in a related field such as information technology, management information systems, computer science, or relevant experience.
  • Exceptional communication skills and ability to build rapport with customers.
  • Experience troubleshooting, reproducing, and documenting product issues.
  • Strong knowledge of basic networking concepts such as TCP/IP, WiFi, routing and switching.
 
Apply

Customer Implementation Coordinator

Customer OperationsProvidence, RIFull Time

The Customer Implementation Coordinator role assists the Implementation Specialist ensuring restaurants' smooth transition onto the Upserve platform. Reporting in to the Manager, Implementation, the Customer Implementation Coordinator provides an outstanding customer experience that is driven by industry knowledge, technical expertise, and the urgency to meet our customers’ needs.

Day to Day this means:

  •  Assist with various backend configurations including menu, settings, and credit card processing
  •  Assist with consultations, walkthroughs, and trainings to ensure our customers have what they need to be successful with the Upserve platform
  • Build menus, floor layouts, and configuration sets that align with customer needs
  • Work with implementation specialists and implementation project managers to launch the Upserve platform (payments, analytics, and point-of-sale)
  • Ensure a seamless transition for customers, delivering a positive user experience
  • Use internal tools including Salesforce, Google Docs, and other web-based reports and dashboards to manage the customer implementation process
  • Work closely with Sales, Customer Success, and Project Managers to ensure customer needs and requirements are matched with appropriate hardware and software solutions
  • Bachelor’s Degree in related field, such as business management or computer science or 1 -3 years of prior work experience
  •  Experience managing customer expectations using phone-based as well as email communication.
  •  Exceptional written / email communication skills
  •  Prior experience in technical support including router setup, wireless networking, iPad configuration, and general troubleshooting is preferred, but not required
  • Restaurant experience preferred
  • Familiarity with point-of-sale configuration is preferred

 

Apply