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Account Executive

Direct SalesProvidence, RIFull-time

The Opportunity:
This is a unique opportunity to join a growing sales team that has a direct impact on the multi-billion dollar restaurant industry. As an Account Executive,  you will help our diverse clientele grow their businesses, streamline operations, increase revenue, and deliver amazing guest experiences. Each month you will drive the sales cycle from online demonstrations to closing deals by providing them with a best-in-class restaurant management solution.

A typical day may include:
Qualifying prospects' needs and effectively recommending solutions using Upserve’s offerings
Consistently achieving and exceeding monthly quotas and goals
Conducting online demos and closing sales with restaurateurs
Managing your pipeline and forecasting anticipated revenue

About You:
We are looking for Account Executives with the following:

Grit: You possess a consistent drive to overachieve against your personal and professional goals.
Curiosity: You have a desire to learn about the restaurant industry, our customers’ pain points, and provide thoughtful solutions to their biggest problems.  
Impact: You enjoy taking on big, important challenges as well as the small things, because you aim to provide value today. You can apply logic to problems and quickly analyze to provide a recommendation.
Empathy: In all of your actions, you strive to convey an understanding and respect for the needs of others. You keep the customer, not your own agenda, at the forefront of your decisions.
Openness: You are humble, acknowledge your strengths and weaknesses and take feedback well. You are able to self diagnose and translate that diagnosis into an actionable solution.
One Team: You can effectively and concisely communicate with your teammates to motivate and inspire prospects

Qualifications:
1-5 years of quota carrying experience with high achievement in meeting and exceeding set quotas and goals
Experience leading a consultative sales process
Experience using CRM and sales tools to organize and forecast sales opportunities (We use Salesforce!)
Strong analytical skills to identify trends and patternsTechnologically savvy and ability to learn new technology fast

Not a must, but a plus:
Prior sales experience in a rapidly growing SaaS or B2B technology company
Restaurant tech or hospitality experience
What Upserve has to offer you:
We put family first. At Upserve that means making the choices that are right for you and taking the paid time off you need when you need it. We know it’s impractical to assume that work never bleeds over into our personal lives, and vice versa. Instead of fighting to keep the two separate, we make sure that our perspective on family reflects the values of our employees.
We’ll invest in your career. Upserve is growing quickly, and we’ll give you the opportunity to do the same. Through our internal learning and development resources and our partnership with Vista Equity Partners, you’ll have access to a number of professional development opportunities so that you can keep up with the company’s evolving needs.
We care about your wellbeing. We pay 100% of your medical and dental insurance coverage, offer tax savings plans for retirement and dependent care, subsidize your transportation costs, offer a generous and inclusive parental leave, and provide catered lunches/meal allowances.
We offer competitive compensation packages. Our people matter! We don’t ignore the role that compensation has on motivation and performance so we strive to equitably compensate our people.
We’re creating an inclusive environment where everyone can thrive. Our customers are a diverse group, so we’re building a team that is too. Through our various D&I recruitment partnerships, intramural sports, quarterly engagement and feedback surveys, and more. We’re building an organization that provides our employees with the emotional and physical space to bring their best selves to work.

About Upserve
Upserve is the magic ingredient that helps restaurateurs thrive by putting everything they need in one place. We are a leading restaurant management platform with a cloud-based Point of Sale (POS) system, data and analytics, inventory management and payments processing for small to midsize restaurants. Thousands of restaurants use Upserve to manage relationships with more than 57 million active diners, process over $12 billion in annual sales, and to serve over 36 million meals per month.

Upserve is proud to be an Equal Opportunity Employer. We strive to have a team that is as diverse as the industry we serve and we partner with a number of local organizations working to improve access to the tech industry for underrepresented groups.

All qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.

Want to know what it’s like to work at Upserve? Check out our Instagram, Inside Upserve.
Apply

Associate Product Marketing Manager

MarketingNew York City, NYFull-time

The Opportunity
The Product Marketing team at Upserve sits at the intersection of product, sales and marketing and is responsible for our product positioning and segmentation, competitive analysis and our Go-To-Market execution. This highly visible role reports into our Senior Director, Communications and will play a critical role in setting strategies to position our products, will ensure our customer facing teams' are aligned in their product messaging, and will work cross-functionally with leadership from product management and sales to launch our new products and features.

A typical day may include:
• Partnering with Product Management to drive new product and features launches
• Conducting research for strategic initiatives including competitive positioning, pricing, market sizing, etc
• Managing product marketing initiatives cross-functionally using Trello to help track and inform progress
• Being the point person for understanding customer/prospect feature requests by regularly reviewing ideas shared in Aha! and working with the sales organization and customers
• Helping to drive website updates for our pricing and product content
• Collaborating with sales enablement to create collateral for sales training purposes 

About You
We are looking for an Associate Product Marketing Manager that has the ability to discuss and understand our product and to translate technical knowledge to target the group they are working with. This Associate You are someone who is resourceful; with the ability to execute quickly and successfully, often presenting solutions to needs before they are identified. You are passionate about developing data-driven marketing strategies and see the value of collaborating across teams to manage their execution.

Qualifications
• Bachelor’s Degree in related field such as Journalism, English, Creative Writing, Marketing
• at minimum 2 years of product marketing experience for SaaS products to SMBs
• Ability to understand and translate technical terms and processes for internal and external audiences
• Strong communication and presentation skills
• Experience with Excel, Salesforce, Totango, etc. to slice and dice data to inform strategic decisions
• Demonstrated customer obsession and a passion for translating product features into value propositions
• Ability to manage projects from ideation to execution with a "roll up your sleeves" mentality
• A portfolio of work samples
• Commitment to traveling 25% of time to Providence HQ

Not a must, but a plus
• Prior experience supporting SaaS products, hospitality technology, and point-of-sale highly preferred


What Upserve has to offer you:
We put family first. At Upserve that means making the choices that are right for you and taking the paid time off you need when you need it. We know it’s impractical to assume that work never bleeds over into our personal lives, and vice versa. Instead of fighting to keep the two separate, we make sure that our perspective on family reflects the values of our employees.
We’ll invest in your career. Upserve is growing quickly, and we’ll give you the opportunity to do the same. Through our internal learning and development resources and our partnership with Vista Equity Partners, you’ll have access to a number of professional development opportunities so that you can keep up with the company’s evolving needs.
We care about your wellbeing. We pay 100% of your medical and dental insurance coverage, offer tax savings plans for retirement and dependent care, subsidize your transportation costs, offer a generous and inclusive parental leave, and provide catered lunches/meal allowances.
We offer competitive compensation packages. Our people matter! We don’t ignore the role that compensation has on motivation and performance so we strive to equitably compensate our people.
We’re creating an inclusive environment where everyone can thrive. Our customers are a diverse group, so we’re building a team that is too. Through our various D&I recruitment partnerships, intramural sports, quarterly engagement and feedback surveys, and more. We’re building an organization that provides our employees with the emotional and physical space to bring their best selves to work.

About Upserve
Upserve is the magic ingredient that helps restaurateurs thrive by putting everything they need in one place. We are a leading restaurant management platform with a cloud-based Point of Sale (POS) system, data and analytics, inventory management and payments processing for small to midsize restaurants. Thousands of restaurants use Upserve to manage relationships with more than 57 million active diners, process over $12 billion in annual sales, and to serve over 36 million meals per month.

Upserve is proud to be an Equal Opportunity Employer. We strive to have a team that is as diverse as the industry we serve and we partner with a number of local organizations working to improve access to the tech industry for underrepresented groups.

All qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.

Want to know what it’s like to work at Upserve? Check out our Instagram, Inside Upserve.
Apply

Customer Support Specialist, Tier 1

Customer SupportDenver, COFull-time

The Opportunity
Our Customer Support Specialist understand that our Customers are the magic ingredient. They make it easier for restaurant owners to run their business while respecting their time. Customer Support Specialists are obsessed with problem-solving and efficiently resolving customer issues. They are highly empathetic and natural educators - understanding the stress restaurateurs encounter.  This is a fast-paced, collaborative environment all working towards common goals. Day to Day this means:

•  Fielding inbound customer phone, chat and email inquiries
•  Listening and understanding customer needs and concerns
•  Identifying technical issues and use appropriate troubleshooting steps leading to resolution
•  Keeping detailed notes in SFDC on customer interactions
•  Handling customer requests, provide appropriate solutions and alternatives
•  Ability to achieve daily / weekly / monthly expectations
•  Managing customer expectations regarding estimated response times for issue resolution 
•  Expediting service in situations requiring urgent attention as determined by management
•  Identifying opportunities for improvement, contributes to solutions and, enhance workflow efficiency to enhance the customer’s experience

This is an hourly plus overtime role with shift start times range from 6am -3pm and end between 5pm -11pm, and may include some weekend work.
The Right Ingredients
Above all else, all Upserve employees are united in our shared optimism, passion, and enthusiasm for the customers we support through our innovative product. In our daily work, exemplify our values of grit, openness, empathy, Impact, and curiosity. It also means that you enjoy having a big impact, can operate autonomously and possess the following qualifications:

•  Professional and effective communications skills – both verbal and written
•  Effectively interact and maintain professionalism with customers via phone, email and chat
•  Follow through on both verbal and written instructions and effectively adhere to Upserve’s processes and workflows
•  Ability to multi-task, prioritize and organize multiple tasks concurrently while meeting deadlines
•  High level of comfort workong independently and as part of a team in a customer-driven, fast-paced environment

What Upserve has to offer you:
We put family first. At Upserve that means making the choices that are right for you and taking the paid time off you need when you need it. We know it’s impractical to assume that work never bleeds over into our personal lives, and vice versa. Instead of fighting to keep the two separate, we make sure that our perspective on family reflects the values of our employees.
We’ll invest in your career. Upserve is growing quickly, and we’ll give you the opportunity to do the same. Through our internal learning and development resources and our partnership with Vista Equity Partners, you’ll have access to a number of professional development opportunities so that you can keep up with the company’s evolving needs.
We care about your wellbeing. We pay 100% of your medical and dental insurance coverage, offer tax savings plans for retirement and dependent care, subsidize your transportation costs, offer a generous and inclusive parental leave, and provide catered lunches/meal allowances.
We offer competitive compensation packages. Our people matter! We don’t ignore the role that compensation has on motivation and performance so we strive to equitably compensate our people.
We’re creating an inclusive environment where everyone can thrive. Our customers are a diverse group, so we’re building a team that is too. Through our various D&I recruitment partnerships, intramural sports, quarterly engagement and feedback surveys, and more. We’re building an organization that provides our employees with the emotional and physical space to bring their best selves to work.

About Upserve
Upserve is the magic ingredient that helps restaurateurs thrive by putting everything they need in one place. We are a leading restaurant management platform with a cloud-based Point of Sale (POS) system, data and analytics, inventory management and payments processing for small to midsize restaurants. Thousands of restaurants use Upserve to manage relationships with more than 57 million active diners, process over $12 billion in annual sales, and to serve over 36 million meals per month.

Upserve is proud to be an Equal Opportunity Employer. We strive to have a team that is as diverse as the industry we serve and we partner with a number of local organizations working to improve access to the tech industry for underrepresented groups.

All qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.

Want to know what it’s like to work at Upserve? Check out our Instagram, Inside Upserve.
Apply

Director, Business Systems

FinanceProvidence, RIFull-time

The Opportunity:
Upserve is seeking a Director, Business Systems with a passion for business applications and data management and proven experience driving technical solutions. In this role you will lead a team responsible for managing cross functional systems and will work closely with leaders across the organization to improve business processes and strategies. Gaining a deep understanding of the requirements that drive Upserve’s business process and the technologies that enable them, you will conduct analyses to identify deficiencies, needs, and opportunities for improvement in our use of technology. You will design solutions that increase our efficacy, efficiency, and ensure the integrity of the data we use and you will lead  the development, implementation, and maintenance of our business applications and systems.

A typical day may include:
• Collaborating with business leaders to understand business requirements and define and tailor systems to solve problems through technology-Drive alignment and integration across the organization’s business processes and systems
• Driving major business process improvement and automation initiatives across the organization's quote-to-cash, customer relationship management, human capital management, go-to-market and financial reporting systems.
• Designing and implementing procedures to maintain consistency, quality and integrity of data
• Analyzing existing operations and systems and make recommendations for the management and tracking of data and analytics
• Defining the strategies for BI and analytics to ensure effective delivery of information that meets current and future requirements
• Investigating and providing recommendations on data warehousing and business intelligence solutions
• Maintaining provisioning and inventory of cross functional systems and technology
• Creating training and instructional resources for systems users

About you
We are looking for a Director, Business Systems that has the ability to view organizations holistically to design technical solutions that address diverse needs that span across various groups and business functions. They are equally proficient analyzing business requirements as well as digging into technology and systems architecture.

Qualifications:
• Deep database architecture and administration expertise (Salesforce strongly preferred)
• Hands-on experience evaluating and integrating database software with major third-party systems such as Marketo (or other Marketing automation platforms) and Netsuite (or similar enterprise-grade ERP)
• Demonstrated success leading a high performing technology-focused team that manages systems and technology, preferably within a high-growth SaaS company
• Ability to view the organization holistically to design technical solutions that address diverse needs that span across various groups and business functions
• Exceptional analytical acumen, strong project management skills, and is highly proficient in building effective relationships with both internal and external partners
• Thorough understanding of workflow processes and systems to optimize marketing and sales productivity
• Has superior written and verbal communication skills, with the ability to convey highly technical information in an easy to understand manner.
• Excellent organizational skills and experience managing multiple, competing priorities
• Ability to work cooperatively across departments
• Current knowledge of the latest trends and best practices in SaaS business operations

What Upserve has to offer you:
We put family first. At Upserve that means making the choices that are right for you and taking the paid time off you need when you need it. We know it’s impractical to assume that work never bleeds over into our personal lives, and vice versa. Instead of fighting to keep the two separate, we make sure that our perspective on family reflects the values of our employees.
We’ll invest in your career. Upserve is growing quickly, and we’ll give you the opportunity to do the same. Through our internal learning and development resources and our partnership with Vista Equity Partners, you’ll have access to a number of professional development opportunities so that you can keep up with the company’s evolving needs.
We care about your wellbeing. We pay 100% of your medical and dental insurance coverage, offer tax savings plans for retirement and dependent care, subsidize your transportation costs, offer a generous and inclusive parental leave, and provide catered lunches/meal allowances.
We offer competitive compensation packages. Our people matter! We don’t ignore the role that compensation has on motivation and performance so we strive to equitably compensate our people.
We’re creating an inclusive environment where everyone can thrive. Our customers are a diverse group, so we’re building a team that is too. Through our various D&I recruitment partnerships, intramural sports, quarterly engagement and feedback surveys, and more. We’re building an organization that provides our employees with the emotional and physical space to bring their best selves to work.

About Upserve
Upserve is the magic ingredient that helps restaurateurs thrive by putting everything they need in one place. We are a leading restaurant management platform with a cloud-based Point of Sale (POS) system, data and analytics, inventory management and payments processing for small to midsize restaurants. Thousands of restaurants use Upserve to manage relationships with more than 57 million active diners, process over $12 billion in annual sales, and to serve over 36 million meals per month.

Upserve is proud to be an Equal Opportunity Employer. We strive to have a team that is as diverse as the industry we serve and we partner with a number of local organizations working to improve access to the tech industry for underrepresented groups.

All qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.

Want to know what it’s like to work at Upserve? Check out our Instagram, Inside Upserve.
Apply

Executive Assistant to the CEO

GeneralProvidence, RIFull-time

The Opportunity
The Executive Assistant will report directly to Chief Executive Officer (CEO) and will provide administrative support to enhance the CEO's effectiveness by managing logistical details, providing information management support, and acting as a communication liaison for the Office of the CEO. This is a role for a highly motivated and organized individual who can effectively multi-task while operating in an incredibly fast-paced and sometimes ambiguous environment. The ability to build trust and demonstrate high EQ when dealing with employees at all levels is paramount along with strong communication skills, superb project management skills and a high level of attention to detail.

A Typical Day May Include
• Managing communication logistics to ensure the effective use of the CEO’s time and productive interactions with staff and external partners
• Maintaining the CEO’s schedule
• Arranging travel and coordinate events for the CEO, executives, and Executive visitors
• Collating and preparing information for review by the CEO
• Generating communications and presentations originating from the Executive team
• Assisting in managing the CEO’s projects and initiatives – coordinating with other groups across the organization as needed
• Managing confidential information and communications for the Executive team
• Providing historical reference by developing and utilizing filing and retrieval systems; recording meeting discussions
• Conducting research for special projects


About You
• 4+ years experience in an Executive support role
• Experience planning corporate events, managing executive scheduling, and coordinating business travel
• High level of attention to detail and an appreciation for accuracy. Ability to consistently exercise discretion, good judgment, and a high degree of professionalism
• Well developed verbal communication and writing skills, and presentation development skills
• Ability to thrive in a fast-paced environment and to manage multiple competing priorities
• Aptitude to quickly learn and optimize new technologies
• Experience with Google applications for business (Gmail, Google Calendar, etc.) preferred
What Upserve has to offer you:
We put family first. At Upserve that means making the choices that are right for you and taking the paid time off you need when you need it. We know it’s impractical to assume that work never bleeds over into our personal lives, and vice versa. Instead of fighting to keep the two separate, we make sure that our perspective on family reflects the values of our employees.
We’ll invest in your career. Upserve is growing quickly, and we’ll give you the opportunity to do the same. Through our internal learning and development resources and our partnership with Vista Equity Partners, you’ll have access to a number of professional development opportunities so that you can keep up with the company’s evolving needs.
We care about your wellbeing. We pay 100% of your medical and dental insurance coverage, offer tax savings plans for retirement and dependent care, subsidize your transportation costs, offer a generous and inclusive parental leave, and provide catered lunches/meal allowances.
We offer competitive compensation packages. Our people matter! We don’t ignore the role that compensation has on motivation and performance so we strive to equitably compensate our people.
We’re creating an inclusive environment where everyone can thrive. Our customers are a diverse group, so we’re building a team that is too. Through our various D&I recruitment partnerships, intramural sports, quarterly engagement and feedback surveys, and more. We’re building an organization that provides our employees with the emotional and physical space to bring their best selves to work.

About Upserve
Upserve is the magic ingredient that helps restaurateurs thrive by putting everything they need in one place. We are a leading restaurant management platform with a cloud-based Point of Sale (POS) system, data and analytics, inventory management and payments processing for small to midsize restaurants. Thousands of restaurants use Upserve to manage relationships with more than 57 million active diners, process over $12 billion in annual sales, and to serve over 36 million meals per month.

Upserve is proud to be an Equal Opportunity Employer. We strive to have a team that is as diverse as the industry we serve and we partner with a number of local organizations working to improve access to the tech industry for underrepresented groups.

All qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.

Want to know what it’s like to work at Upserve? Check out our Instagram, Inside Upserve.
Apply

Name Your Job

GeneralMulti LocationFull-time

The Opportunity:
Interested in joining Upserve, but don't see the right job posting? We are always looking for great talent and would love to hear about what you want to do and how it will contribute to Upserve's growth. Share your resume and a short summary of what you've done in the past and the ideal next step in your career. If it's in alignment with a future need or catches our eye, we will be in touch to set up a conversation.

We are headquartered in Providence with offices in Chicago, Denver, New York, and San Francisco.
What Upserve has to offer you:
We put family first. At Upserve that means making the choices that are right for you and taking the paid time off you need when you need it. We know it’s impractical to assume that work never bleeds over into our personal lives, and vice versa. Instead of fighting to keep the two separate, we make sure that our perspective on family reflects the values of our employees.
We’ll invest in your career. Upserve is growing quickly, and we’ll give you the opportunity to do the same. Through our internal learning and development resources and our partnership with Vista Equity Partners, you’ll have access to a number of professional development opportunities so that you can keep up with the company’s evolving needs.
We care about your wellbeing. We pay 100% of your medical and dental insurance coverage, offer tax savings plans for retirement and dependent care, subsidize your transportation costs, offer a generous and inclusive parental leave, and provide catered lunches/meal allowances.
We offer competitive compensation packages. Our people matter! We don’t ignore the role that compensation has on motivation and performance so we strive to equitably compensate our people.
We’re creating an inclusive environment where everyone can thrive. Our customers are a diverse group, so we’re building a team that is too. Through our various D&I recruitment partnerships, intramural sports, quarterly engagement and feedback surveys, and more. We’re building an organization that provides our employees with the emotional and physical space to bring their best selves to work.

About Upserve
Upserve is the magic ingredient that helps restaurateurs thrive by putting everything they need in one place. We are a leading restaurant management platform with a cloud-based Point of Sale (POS) system, data and analytics, inventory management and payments processing for small to midsize restaurants. Thousands of restaurants use Upserve to manage relationships with more than 57 million active diners, process over $12 billion in annual sales, and to serve over 36 million meals per month.

Upserve is proud to be an Equal Opportunity Employer. We strive to have a team that is as diverse as the industry we serve and we partner with a number of local organizations working to improve access to the tech industry for underrepresented groups.

All qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.

Want to know what it’s like to work at Upserve? Check out our Instagram, Inside Upserve.
Apply

Partner Sales Manager

Channel and Partner SalesProvidence, RIFull-time

The Opportunity:
Our Partner Sales Managers are some of the strongest closers within our business because they are responsible for driving revenue generation activities from our 3rd party partners.

For the true sales professional, this role provides an excellent opportunity to hone your sales skills while gaining valuable experience partner relationship management.  If you're a "roll up your sleeves, and get it done" type that thrives in a heavily achievement-oriented environment - we would love to have you on the team!

A typical day may include:
• Acquiring new partners (typically restaurant consultants, payment ISAs and POS VARs).
• Ramping and educating new partners on Upserve's value proposition and our partner sales process.
• Completing sales demonstrations for prospects referred by your partners.
• Driving expanded revenue production from partners, and accurately forecasting revenue by month.

About You:
For this role, we're looking for ambitious individuals, with a history of achievement through direct and indirect influence.

Qualifications:
2-5 years of quota carrying experience with high achievement in meeting and exceeding set quotas and goals
Experience leading a consultative sales process
Experience using CRM and sales tools to organize and forecast sales opportunities (We use Salesforce!)
Strong analytical skills to identify trends and patterns
Technologically savvy and ability to learn new technology fast

Not a must, but a plus:
Prior sales experience in a rapidly growing SaaS or B2B technology company
Restaurant tech or hospitality experience
What Upserve has to offer you:
We put family first. At Upserve that means making the choices that are right for you and taking the paid time off you need when you need it. We know it’s impractical to assume that work never bleeds over into our personal lives, and vice versa. Instead of fighting to keep the two separate, we make sure that our perspective on family reflects the values of our employees.
We’ll invest in your career. Upserve is growing quickly, and we’ll give you the opportunity to do the same. Through our internal learning and development resources and our partnership with Vista Equity Partners, you’ll have access to a number of professional development opportunities so that you can keep up with the company’s evolving needs.
We care about your wellbeing. We pay 100% of your medical and dental insurance coverage, offer tax savings plans for retirement and dependent care, subsidize your transportation costs, offer a generous and inclusive parental leave, and provide catered lunches/meal allowances.
We offer competitive compensation packages. Our people matter! We don’t ignore the role that compensation has on motivation and performance so we strive to equitably compensate our people.
We’re creating an inclusive environment where everyone can thrive. Our customers are a diverse group, so we’re building a team that is too. Through our various D&I recruitment partnerships, intramural sports, quarterly engagement and feedback surveys, and more. We’re building an organization that provides our employees with the emotional and physical space to bring their best selves to work.

About Upserve
Upserve is the magic ingredient that helps restaurateurs thrive by putting everything they need in one place. We are a leading restaurant management platform with a cloud-based Point of Sale (POS) system, data and analytics, inventory management and payments processing for small to midsize restaurants. Thousands of restaurants use Upserve to manage relationships with more than 57 million active diners, process over $12 billion in annual sales, and to serve over 36 million meals per month.

Upserve is proud to be an Equal Opportunity Employer. We strive to have a team that is as diverse as the industry we serve and we partner with a number of local organizations working to improve access to the tech industry for underrepresented groups.

All qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.

Want to know what it’s like to work at Upserve? Check out our Instagram, Inside Upserve.
Apply

Product Manager, Data

Product ManagementProvidence, RIFull-time

About the Role:
In this role you will provide product management focused on Business Intelligence and Analytics. You’ll work closely with cross-functional internal teams to shape Upserve’s data strategy and to deliver analytics and tools to customers and to the organization. You will be responsible for defining and executing a BI roadmap; creating a foundation of sound data collection and normalization techniques; and identifying opportunities for monetizing data.

Your work:
- You’ll partner with data science, engineering and other internal teams to identify and prioritize BI needs and opportunities.
- You’ll work with data development and product management teams to understand Upserve’s data and identify the appropriate datasets for mining.
- You’ll use Machine Learning techniques such as k-Means clustering, Random Forest, Regressions, SVMs, etc. to build models.
- You’ll write scripts to automate certain data modeling steps.
- You’ll deliver and iterate, ensuring that stakeholder needs are met and that stakeholders are benefiting from the products you deliver.
- Drive decisions on tooling and instrumentation. Ensure a uniform approach to data collection and tagging.
- Identify opportunities to drive revenue and customer retention through data.
- Evangelize data-driven decision making in the company.

About You:
Above all else, all Upserve employees are united in our shared optimism, passion, and enthusiasm for the customers we support through our innovative product. In our daily work, we exemplify our value of One Team. We also care deeply about the industry we serve. Whether you're a BOH veteran, or simply love the grit and determination of restauranteurs, you need to be able to empathize with our customers. Additionally, you must be results-driven and intrigued by the use of data to inform decisions.  You ought to value a high degree of autonomy and personal impact and manage through ambiguity with ease.

You are as comfortable talking with engineers as you are with customers. You are a leader. You fight for the user! You can walk, chew gum and a bunch of other stuff at the same time (because you've probably stack-ranked these activities ... and if you were to trip, you know which ball would drop). When a new product comes out, you appreciate the decisions and tradeoffs that were made, and ponder alternatives.


Requirements
- Demonstrable experience creating complex queries
- Advanced SQL skills
- Experience building data models and complex operational dashboards
- Strong Salesforce skills
- Excellent communication and presentation skills; ability to communicate effectively with technical and non-technical parties

Bonus Points for:
- Python and/or Ruby chops
- Experience with tooling and instrumentation (MixPanel, DataDog, SalesForce)
- Cloud and Big Data experience (AWS, Hadoop, Pig, Oozie, Redshift, S3 Kinesis, etc.)
- AWS and database infrastructure knowledge
- Salesforce developer experience
- Experience building complex algorithms

About the product team at Upserve:
We’re a growing team in a growing company. Today, we’re a team of five PMs and one product designer. We each have a specialty but we’re also generalists and we work across all of Upserve’s product. We’re dispersed among our Providence, NYC and San Francisco offices, but we’re very collaborative. We use slack, hangouts and, when appropriate, planes and trains to ensure that we have a mutual understanding of our work and priorities. We use Aha! for planning and Jira for managing dev work. We’re an agile/scrum house and we love working with our 35 partners in engineering. Our interests range from 3-D printing to baking to 4-wheeling. Most of us know our way around a karaoke bar.

About the Product You'll Be Leading
- Over the last 6 months, Upserve received NPS scores of +43, +65, +55 +52, +72 +80, higher than any other tech firm selling software to small businesses (see our NPS graph).
- Our business is in hyper growth, doubling since last year, with thousands of restaurant customers. 
- Our platform has massive data from which to make decisions: we manage over 11 million meals per month and over 16 million active diners (see our recent press release)
- Our LTV to CAC and our SaaS 'Quick Ratio' both exceed 4 x.
- Some of the technologies in our stack include React / React NativeKinesisDynamoDBMachine LearningRedShiftRDS, Ruby, JavaScript, DockerECS, and more. 
- We communicate with customers using tools like TotangoIntercom and Marketo and document our Product Roadmap using things like Aha.io .


What Upserve has to offer you:
We put family first. At Upserve that means making the choices that are right for you and taking the paid time off you need when you need it. We know it’s impractical to assume that work never bleeds over into our personal lives, and vice versa. Instead of fighting to keep the two separate, we make sure that our perspective on family reflects the values of our employees.
We’ll invest in your career. Upserve is growing quickly, and we’ll give you the opportunity to do the same. Through our internal learning and development resources and our partnership with Vista Equity Partners, you’ll have access to a number of professional development opportunities so that you can keep up with the company’s evolving needs.
We care about your wellbeing. We pay 100% of your medical and dental insurance coverage, offer tax savings plans for retirement and dependent care, subsidize your transportation costs, offer a generous and inclusive parental leave, and provide catered lunches/meal allowances.
We offer competitive compensation packages. Our people matter! We don’t ignore the role that compensation has on motivation and performance so we strive to equitably compensate our people.
We’re creating an inclusive environment where everyone can thrive. Our customers are a diverse group, so we’re building a team that is too. Through our various D&I recruitment partnerships, intramural sports, quarterly engagement and feedback surveys, and more. We’re building an organization that provides our employees with the emotional and physical space to bring their best selves to work.

About Upserve
Upserve is the magic ingredient that helps restaurateurs thrive by putting everything they need in one place. We are a leading restaurant management platform with a cloud-based Point of Sale (POS) system, data and analytics, inventory management and payments processing for small to midsize restaurants. Thousands of restaurants use Upserve to manage relationships with more than 57 million active diners, process over $12 billion in annual sales, and to serve over 36 million meals per month.

Upserve is proud to be an Equal Opportunity Employer. We strive to have a team that is as diverse as the industry we serve and we partner with a number of local organizations working to improve access to the tech industry for underrepresented groups.

All qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.

Want to know what it’s like to work at Upserve? Check out our Instagram, Inside Upserve.
Apply

Sales Development Representative

Sales DevelopmentProvidence, RIFull-time

The Opportunity
Upserve is seeking Sales Development Representatives (SDRs) to join our sales team-- this is a phenomenal way to develop your sales and business skills within a growing and dynamic technology company! If you value teamwork, personal achievement, and good food - you'll fit right in!

As a SDR, you will research prospective customers, create outreach strategies, and identify sales opportunities. You will conduct exploratory conversations with potential customers, use your business acumen to identify how Upserve's platform can help their restaurant succeed.  While doing so, you'll gain a deeper understanding of restaurant operations, what challenges they face on a daily basis, and how the Upserve platform technology can dramatically improve their businesses and employees' lives.

A typical day may include:
•  High volume prospecting (60-100 activities/day) to qualify leads through calls, emails, and chat
•  Scheduling introductory meetings for our regional Sales Executives to further assess a restaurant's needs
•  Working closely with the SDR team to develop and implement appropriate prospecting strategies


First 30, 60, 90 Days:
Whether you have some prior sales experience or you're just getting started, we'll teach you everything you need to know! Upserve has developed a 4 week blended learning experience that combines workshop training with expert facilitators, engaging online learning, and robust skill training. Our dedication to learning and development puts our team in the best position to be meaningful contributors right from the start.

In your first 30 Days you will:
• Develop and articulate your Upserve pitch
• Get up to speed on Upserve's product offerings
• Learn how to navigate gatekeepers to determine the key decision maker

In your first 60 Days you will:
• Continue improving your Upserve pitch and learn to navigate objections
• Master the call and email workflows for your leads
• Get decision makers to commit to meetings
• Correctly enter lead notes and meetings in Salesforce

In your first 90 Days you will:
• Master your Upserve pitch
• Increase your number of meetings set and meet your monthly goal
• Independently manage daily schedule to meet metrics/expectations

About you
We're looking for SDRs with the following:
Grit: You possess a consistent drive to overachieve against your personal and professional goals.
Curiosity: You have a desire to learn about the restaurant industry, our customers’ pain points, and provide thoughtful solutions to their biggest problems.
Impact: You enjoy taking on big, important challenges as well as the small things, because you aim to provide value today. You can apply logic to problems and quickly analyze to provide a recommendation.
Empathy: In all of your actions, you strive to convey an understanding and respect for the needs of others. You keep the customer, not your own agenda, at the forefront of your decisions.
Openness: You are humble, acknowledge your strengths and weaknesses and take feedback well. You are able to self diagnose and translate that diagnosis into an actionable solution.
One Team: You can effectively and concisely communicate with your teammates to motivate and inspire prospects

Qualifications:
• Bachelors degree or equivalent experience
• Excellent written and verbal communication skills
• The desire to meet and exceed measurable performance goals
• Naturally curious and passionate
• The technical aptitude to master our sales tools
• The ability to deal with and thrive on objections and rejection on a daily basis

Not a must, but a plus:
• Prior Experience in the hospitality industry


What Upserve has to offer you:
We put family first. At Upserve that means making the choices that are right for you and taking the paid time off you need when you need it. We know it’s impractical to assume that work never bleeds over into our personal lives, and vice versa. Instead of fighting to keep the two separate, we make sure that our perspective on family reflects the values of our employees.
We’ll invest in your career. Upserve is growing quickly, and we’ll give you the opportunity to do the same. Through our internal learning and development resources and our partnership with Vista Equity Partners, you’ll have access to a number of professional development opportunities so that you can keep up with the company’s evolving needs.
We care about your wellbeing. We pay 100% of your medical and dental insurance coverage, offer tax savings plans for retirement and dependent care, subsidize your transportation costs, offer a generous and inclusive parental leave, and provide catered lunches/meal allowances.
We offer competitive compensation packages. Our people matter! We don’t ignore the role that compensation has on motivation and performance so we strive to equitably compensate our people.
We’re creating an inclusive environment where everyone can thrive. Our customers are a diverse group, so we’re building a team that is too. Through our various D&I recruitment partnerships, intramural sports, quarterly engagement and feedback surveys, and more. We’re building an organization that provides our employees with the emotional and physical space to bring their best selves to work.

About Upserve
Upserve is the magic ingredient that helps restaurateurs thrive by putting everything they need in one place. We are a leading restaurant management platform with a cloud-based Point of Sale (POS) system, data and analytics, inventory management and payments processing for small to midsize restaurants. Thousands of restaurants use Upserve to manage relationships with more than 57 million active diners, process over $12 billion in annual sales, and to serve over 36 million meals per month.

Upserve is proud to be an Equal Opportunity Employer. We strive to have a team that is as diverse as the industry we serve and we partner with a number of local organizations working to improve access to the tech industry for underrepresented groups.

All qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.

Want to know what it’s like to work at Upserve? Check out our Instagram, Inside Upserve.
Apply

Sales Enablement Manager

SalesProvidence, RIFull-time

The Opportunity:
As Upserve quickly grows and scales our sales organization, our ability to onboard and develop our talent effectively and efficiently is key to our success. As the Sales Enablement Manager for our Direct Sales (SDR, Sales Executive, and Account Manager) and Channel Sales teams, you will deliver and execute on training programs, tools, and resources that make our sales teams’- day-to-day more efficient and effective. You will ensure our sales representatives have the skills needed to engage customers with a vision that challenges the status quo of restaurant tech and ability to drive pipeline and revenue through effective forecasting and adherence to our sales processes.

A typical day may include:
Partnering with Learning & Development and sales management to execute on the strategy for sales training programs including on-boarding, skills and product training and sales tools and processes for both entry level and experienced sales representatives.
Acting as the primary facilitator for all sales training with a focus on refreshing content based on product value, new products and features, competitive positioning, and internal processes
Mentoring and coaching new hires and sales managers on Upserve’s sales strategy and processes
Testing and certifying the sales teams following the completion of the new hire training program and at a regular cadence, as needed
Assisting with the organization of sales kickoffs and buildng content in partnership with product marketing, L&D, etc
Evaluating training curriculum effectiveness and proposing adjustments or new curriculum
Working with vendors as needed to help develop and deliver sales training

About You:
We are looking for a Sales Enablement Manager that is a career champion and is deeply invested in the growth and development of their teams. You a self-starter who can listen, quickly create insight, drive strategic vision, and deliver results.

Qualifications:
BS/BA in a relevant field or commensurate work experience
Prior experience enabling sales teams with a focus on designing and delivering new hire and ongoing training
Understanding of adult learning and development concepts and the leading solution selling methodologies
Prior experience facilitating trainings and delivering presentations to cross-functional teams and executive leaders.
Extraordinary presentation, written and verbal communication, engagement, and interpersonal skills.
A comprehensive understanding of common SaaS sales strategies and sales processes
Ability to influence and lead without organizational authority.
What Upserve has to offer you:
We put family first. At Upserve that means making the choices that are right for you and taking the paid time off you need when you need it. We know it’s impractical to assume that work never bleeds over into our personal lives, and vice versa. Instead of fighting to keep the two separate, we make sure that our perspective on family reflects the values of our employees.
We’ll invest in your career. Upserve is growing quickly, and we’ll give you the opportunity to do the same. Through our internal learning and development resources and our partnership with Vista Equity Partners, you’ll have access to a number of professional development opportunities so that you can keep up with the company’s evolving needs.
We care about your wellbeing. We pay 100% of your medical and dental insurance coverage, offer tax savings plans for retirement and dependent care, subsidize your transportation costs, offer a generous and inclusive parental leave, and provide catered lunches/meal allowances.
We offer competitive compensation packages. Our people matter! We don’t ignore the role that compensation has on motivation and performance so we strive to equitably compensate our people.
We’re creating an inclusive environment where everyone can thrive. Our customers are a diverse group, so we’re building a team that is too. Through our various D&I recruitment partnerships, intramural sports, quarterly engagement and feedback surveys, and more. We’re building an organization that provides our employees with the emotional and physical space to bring their best selves to work.

About Upserve
Upserve is the magic ingredient that helps restaurateurs thrive by putting everything they need in one place. We are a leading restaurant management platform with a cloud-based Point of Sale (POS) system, data and analytics, inventory management and payments processing for small to midsize restaurants. Thousands of restaurants use Upserve to manage relationships with more than 57 million active diners, process over $12 billion in annual sales, and to serve over 36 million meals per month.

Upserve is proud to be an Equal Opportunity Employer. We strive to have a team that is as diverse as the industry we serve and we partner with a number of local organizations working to improve access to the tech industry for underrepresented groups.

All qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.

Want to know what it’s like to work at Upserve? Check out our Instagram, Inside Upserve.
Apply

Sales Enablement Manager

SalesNew York City, NYFull-time

The Opportunity:
As Upserve quickly grows and scales our sales organization, our ability to onboard and develop our talent effectively and efficiently is key to our success. As the Sales Enablement Manager for our Direct Sales (SDR, Sales Executive, and Account Manager) and Channel Sales teams, you will deliver and execute on training programs, tools, and resources that make our sales teams’- day-to-day more efficient and effective. You will ensure our sales representatives have the skills needed to engage customers with a vision that challenges the status quo of restaurant tech and ability to drive pipeline and revenue through effective forecasting and adherence to our sales processes.

A typical day may include:
Partnering with Learning & Development and sales management to execute on the strategy for sales training programs including on-boarding, skills and product training and sales tools and processes for both entry level and experienced sales representatives.
Acting as the primary facilitator for all sales training with a focus on refreshing content based on product value, new products and features, competitive positioning, and internal processes
Mentoring and coaching new hires and sales managers on Upserve’s sales strategy and processes
Testing and certifying the sales teams following the completion of the new hire training program and at a regular cadence, as needed
Assisting with the organization of sales kickoffs and buildng content in partnership with product marketing, L&D, etc
Evaluating training curriculum effectiveness and proposing adjustments or new curriculum
Working with vendors as needed to help develop and deliver sales training

About You:
We are looking for a Sales Enablement Manager that is a career champion and is deeply invested in the growth and development of their teams. You a self-starter who can listen, quickly create insight, drive strategic vision, and deliver results.

Qualifications:
BS/BA in a relevant field or commensurate work experience
Prior experience enabling sales teams with a focus on designing and delivering new hire and ongoing training
Understanding of adult learning and development concepts and the leading solution selling methodologies
Prior experience facilitating trainings and delivering presentations to cross-functional teams and executive leaders.
Extraordinary presentation, written and verbal communication, engagement, and interpersonal skills.
A comprehensive understanding of common SaaS sales strategies and sales processes
Ability to influence and lead without organizational authority.

What Upserve has to offer you:
We put family first. At Upserve that means making the choices that are right for you and taking the paid time off you need when you need it. We know it’s impractical to assume that work never bleeds over into our personal lives, and vice versa. Instead of fighting to keep the two separate, we make sure that our perspective on family reflects the values of our employees.
We’ll invest in your career. Upserve is growing quickly, and we’ll give you the opportunity to do the same. Through our internal learning and development resources and our partnership with Vista Equity Partners, you’ll have access to a number of professional development opportunities so that you can keep up with the company’s evolving needs.
We care about your wellbeing. We pay 100% of your medical and dental insurance coverage, offer tax savings plans for retirement and dependent care, subsidize your transportation costs, offer a generous and inclusive parental leave, and provide catered lunches/meal allowances.
We offer competitive compensation packages. Our people matter! We don’t ignore the role that compensation has on motivation and performance so we strive to equitably compensate our people.
We’re creating an inclusive environment where everyone can thrive. Our customers are a diverse group, so we’re building a team that is too. Through our various D&I recruitment partnerships, intramural sports, quarterly engagement and feedback surveys, and more. We’re building an organization that provides our employees with the emotional and physical space to bring their best selves to work.

About Upserve
Upserve is the magic ingredient that helps restaurateurs thrive by putting everything they need in one place. We are a leading restaurant management platform with a cloud-based Point of Sale (POS) system, data and analytics, inventory management and payments processing for small to midsize restaurants. Thousands of restaurants use Upserve to manage relationships with more than 57 million active diners, process over $12 billion in annual sales, and to serve over 36 million meals per month.

Upserve is proud to be an Equal Opportunity Employer. We strive to have a team that is as diverse as the industry we serve and we partner with a number of local organizations working to improve access to the tech industry for underrepresented groups.

All qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.

Want to know what it’s like to work at Upserve? Check out our Instagram, Inside Upserve.
Apply

Senior Engineer, Mobile

EngineeringProvidence, RIFull-time

The Opportunity:
Upserve's Senior Engineers solve complex technical challenges with intuitive design. We primarily use React, React Native, TypeScript, and Babel. Our whole environment is container-based with the support of our world-class Infrastructure team. This role has a lot of freedom in choosing technologies for the products we will be building.

A typical day may include:
• Developing products that delight people, while maintaining a high quality bar
• Passionately sharing knowledge and best practices through team-based and one-on-one mentoring and guidance
• Engaging eagerly in the concept and design of features with Product, Design, and Engineering teams
• Analyzing user needs and determining technological feasibility of design within time and cost constraints and with the aim of optimizing operational efficiency
• Developing and directing testing and validation procedures
• Owning and comfortably debugging shipped features in a proactive, pragmatic manner

About you:
We are looking for a Senior Engineer that:

• Loves collaborating in a fast-paced, creative team
• Is a builder who values craftsmanship, innovation, and creative problem-solving equally
• Learns from missteps
• Is passionate about the Upserve customer experience and are savvy with UX technologies

Qualifications:
• Able to demonstrate excellent abilities with modern JavaScript development practices
• Fluent in HTML, CSS, and associated preprocessors and tools
• Passionate about design communication, interaction and visual design
• Eager to garner feedback on your Pull Requests in order to grow
• Fully invested in the value of testable code and comfortable implementing testing frameworks such as Jest, Mocha, or Jasmine
• Able to prioritize effortlessly in the face of many competing interests by intuiting high-risk items
• Keen to contribute to accelerating the growth of an existing awesome team
• Well versed in instrumenting production releases to stay ahead of user and system events
What Upserve has to offer you:
We put family first. At Upserve that means making the choices that are right for you and taking the paid time off you need when you need it. We know it’s impractical to assume that work never bleeds over into our personal lives, and vice versa. Instead of fighting to keep the two separate, we make sure that our perspective on family reflects the values of our employees.
We’ll invest in your career. Upserve is growing quickly, and we’ll give you the opportunity to do the same. Through our internal learning and development resources and our partnership with Vista Equity Partners, you’ll have access to a number of professional development opportunities so that you can keep up with the company’s evolving needs.
We care about your wellbeing. We pay 100% of your medical and dental insurance coverage, offer tax savings plans for retirement and dependent care, subsidize your transportation costs, offer a generous and inclusive parental leave, and provide catered lunches/meal allowances.
We offer competitive compensation packages. Our people matter! We don’t ignore the role that compensation has on motivation and performance so we strive to equitably compensate our people.
We’re creating an inclusive environment where everyone can thrive. Our customers are a diverse group, so we’re building a team that is too. Through our various D&I recruitment partnerships, intramural sports, quarterly engagement and feedback surveys, and more. We’re building an organization that provides our employees with the emotional and physical space to bring their best selves to work.

About Upserve
Upserve is the magic ingredient that helps restaurateurs thrive by putting everything they need in one place. We are a leading restaurant management platform with a cloud-based Point of Sale (POS) system, data and analytics, inventory management and payments processing for small to midsize restaurants. Thousands of restaurants use Upserve to manage relationships with more than 57 million active diners, process over $12 billion in annual sales, and to serve over 36 million meals per month.

Upserve is proud to be an Equal Opportunity Employer. We strive to have a team that is as diverse as the industry we serve and we partner with a number of local organizations working to improve access to the tech industry for underrepresented groups.

All qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.

Want to know what it’s like to work at Upserve? Check out our Instagram, Inside Upserve.
Apply

Senior Frontend Engineer

EngineeringProvidence, RIFull-time

The Opportunity:
If you want to create web and mobile applications with React, React Native, and TypeScript, we’d love to meet you! We want a Senior Frontend Engineer who can solve intriguing challenges and collaborate with dedicated UX designers to ship compelling features.

We advocate for all forms of diversity and strongly believe the best solutions come from a diverse set contributors.

About you:
• Able to demonstrate excellent abilities with modern JavaScript development practices
• Fluent in HTML, CSS, and associated preprocessors and tools
• Passionate about design communication, interaction and visual design
• Eager to garner feedback on your Pull Requests in order to grow
• Fully invested in the value of testable code and comfortable implementing testing frameworks such as Jest, Mocha, or Jasmine
• Able to prioritize effortlessly in the face of many competing interests by intuiting high-risk items
• Keen to contribute to accelerating the growth of an existing awesome team
• Well versed in instrumenting production releases to stay ahead of user and system events
What Upserve has to offer you:
We put family first. At Upserve that means making the choices that are right for you and taking the paid time off you need when you need it. We know it’s impractical to assume that work never bleeds over into our personal lives, and vice versa. Instead of fighting to keep the two separate, we make sure that our perspective on family reflects the values of our employees.
We’ll invest in your career. Upserve is growing quickly, and we’ll give you the opportunity to do the same. Through our internal learning and development resources and our partnership with Vista Equity Partners, you’ll have access to a number of professional development opportunities so that you can keep up with the company’s evolving needs.
We care about your wellbeing. We pay 100% of your medical and dental insurance coverage, offer tax savings plans for retirement and dependent care, subsidize your transportation costs, offer a generous and inclusive parental leave, and provide catered lunches/meal allowances.
We offer competitive compensation packages. Our people matter! We don’t ignore the role that compensation has on motivation and performance so we strive to equitably compensate our people.
We’re creating an inclusive environment where everyone can thrive. Our customers are a diverse group, so we’re building a team that is too. Through our various D&I recruitment partnerships, intramural sports, quarterly engagement and feedback surveys, and more. We’re building an organization that provides our employees with the emotional and physical space to bring their best selves to work.

About Upserve
Upserve is the magic ingredient that helps restaurateurs thrive by putting everything they need in one place. We are a leading restaurant management platform with a cloud-based Point of Sale (POS) system, data and analytics, inventory management and payments processing for small to midsize restaurants. Thousands of restaurants use Upserve to manage relationships with more than 57 million active diners, process over $12 billion in annual sales, and to serve over 36 million meals per month.

Upserve is proud to be an Equal Opportunity Employer. We strive to have a team that is as diverse as the industry we serve and we partner with a number of local organizations working to improve access to the tech industry for underrepresented groups.

All qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.

Want to know what it’s like to work at Upserve? Check out our Instagram, Inside Upserve.
Apply

Senior Manager, Content Marketing

MarketingNew York City, NYFull-time

The Opportunity:  
The Senior Manager, Content Marketing is responsible for devising and managing Upserve's content strategy. As the beacon of content best practices, you will ensure we maintain a consistent voice and engage our customer base across multiple channels. You will report into the Senior Director, Communication and will focus on increasing organic and SEO traffic to the Upserve blog, increasing organic leads with gated content materials and expanding Upserve’s reach and customer acquisition efforts in a fast-growing, hyper competitive market.

A Typical Day/Week May Include:
• Creating free content resources to drive leads, subscribers, awareness, and/or other important metrics
• Collaborating with internal marketing team and external influencers to produce relevant content
• Making use of digital tools and social media to maximize brand presence and recognition
• Conducting regular audits/reviews to measure content performance across relevant and actionable KPIs
• Setting best practices for the team based on your understanding of SEO, content categorization and structure, content development, distribution and measurement and setting best practices
• Developing editorial standards so content is consistent with our brand voice, style and tone.

About you:
You are someone who is both strategic and tactical; with the ability to move quickly between ideation and execution. You often presenting solutions to needs before they are identified and are comfortable managing freelancers and other content producers.

Qualifications:
• Bachelor’s Degree in related field such as Journalism, English, Creative Writing, Marketing
• 3 to 5 years of content marketing experience for SaaS products for SMBs including program management • Strong written and verbal communication skills and a portfolio of examples
• Ability to quickly produce high quality content in different forms (i.e. blogs, whitepapers, etc.)
• Data-driven mindset; the ability to gather and analyze data and make informed recommendations
• Portfolio of work samples
• Commitment to traveling 25% of time to Providence HQ

Not a must, but a plus:
• Prior experience supporting SaaS products, hospitality technology, and point-of-sale
What Upserve has to offer you:
We put family first. At Upserve that means making the choices that are right for you and taking the paid time off you need when you need it. We know it’s impractical to assume that work never bleeds over into our personal lives, and vice versa. Instead of fighting to keep the two separate, we make sure that our perspective on family reflects the values of our employees.
We’ll invest in your career. Upserve is growing quickly, and we’ll give you the opportunity to do the same. Through our internal learning and development resources and our partnership with Vista Equity Partners, you’ll have access to a number of professional development opportunities so that you can keep up with the company’s evolving needs.
We care about your wellbeing. We pay 100% of your medical and dental insurance coverage, offer tax savings plans for retirement and dependent care, subsidize your transportation costs, offer a generous and inclusive parental leave, and provide catered lunches/meal allowances.
We offer competitive compensation packages. Our people matter! We don’t ignore the role that compensation has on motivation and performance so we strive to equitably compensate our people.
We’re creating an inclusive environment where everyone can thrive. Our customers are a diverse group, so we’re building a team that is too. Through our various D&I recruitment partnerships, intramural sports, quarterly engagement and feedback surveys, and more. We’re building an organization that provides our employees with the emotional and physical space to bring their best selves to work.

About Upserve
Upserve is the magic ingredient that helps restaurateurs thrive by putting everything they need in one place. We are a leading restaurant management platform with a cloud-based Point of Sale (POS) system, data and analytics, inventory management and payments processing for small to midsize restaurants. Thousands of restaurants use Upserve to manage relationships with more than 57 million active diners, process over $12 billion in annual sales, and to serve over 36 million meals per month.

Upserve is proud to be an Equal Opportunity Employer. We strive to have a team that is as diverse as the industry we serve and we partner with a number of local organizations working to improve access to the tech industry for underrepresented groups.

All qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.

Want to know what it’s like to work at Upserve? Check out our Instagram, Inside Upserve.
Apply

Software Engineer, Backend

EngineeringProvidence, RIFull-time

The Opportunity:

The Software Engineer will architect and scale the backend data processing infrastructure for our analytics, mobile and payments platforms. You will build the network that handles billions of dollars and volumes of restaurant data. You work closely with Product, UX and Dev Ops to coordinate efforts, iterate on features, anticipate future customer needs, and inform the product roadmap. This role reports into Josh Chu, Director of Platform Engineering.

In a typical week at Upserve, you would…
Kick off the week by participating in sprint planning, and discuss relevant topics with engineering peers.
Participate in an Architectural Decision Record to develop a new feature or framework.
Collaborate with our product and UX team to develop backend interfaces and clarify product requirements.
Merge your latest feature that will drive product adoption.
Participate in a blameless postmortem to help improve our application platform.
Present what you shipped this week at our weekly science fair.
Work on some of the most difficult and meaty problems that the company faces.

About the Upserve Platform:

We have an extensive portfolio of products that solve hard problems for our hospitality customers. We help restaurants know what diners want to eat before those diners even know.
Some of the technologies in our stack include React /React Native, Kinesis, DynamoDB, Machine Learning, RedShift, RDS, Aurora, Ruby, JavaScript, Docker, ECS, and have even built our own append-only datastore from the
Our engineering organization aims to minimize the impacts of Conway’s law by organizing into small teams that can drive from concept to production.

About you:

You are humble yet confident, forward-looking but grounded, thorough yet fast-moving -- in short, you are someone whom people want to work with.

Notably, you…
Have 3-5+ years of professional experience in building software
Build correct, well-tested systems and components, driving clarity even given loose direction and requirements.
Take pride in your work and the value that it creates.
Are a pragmatic idealist -- you strive for efficient and practical solutions not just theoretically ideal ones.
Are a believer in moving fast with high quality; Speed and craftsmanship are friends not enemies.
Enjoy talking about user functionality as much as you enjoy talking about functional programming.
Feel a tremendous sense of urgency to get value to our customers, and you tap into that energy to drive, lead and motivate your colleagues to win.
Have worked with server-side frameworks like Ruby on Rails.
Have built, optimized, and scaled real-time, event-driven, fault-tolerant, and distributed systems.
Get excited about statistical methods and algorithms, and know when to choose the right data structure for the right task.
Know when to employ different storage technologies (e.g. relational, simple file-based, graph-based, noSQL)
What Upserve has to offer you:
We put family first. At Upserve that means making the choices that are right for you and taking the paid time off you need when you need it. We know it’s impractical to assume that work never bleeds over into our personal lives, and vice versa. Instead of fighting to keep the two separate, we make sure that our perspective on family reflects the values of our employees.
We’ll invest in your career. Upserve is growing quickly, and we’ll give you the opportunity to do the same. Through our internal learning and development resources and our partnership with Vista Equity Partners, you’ll have access to a number of professional development opportunities so that you can keep up with the company’s evolving needs.
We care about your wellbeing. We pay 100% of your medical and dental insurance coverage, offer tax savings plans for retirement and dependent care, subsidize your transportation costs, offer a generous and inclusive parental leave, and provide catered lunches/meal allowances.
We offer competitive compensation packages. Our people matter! We don’t ignore the role that compensation has on motivation and performance so we strive to equitably compensate our people.
We’re creating an inclusive environment where everyone can thrive. Our customers are a diverse group, so we’re building a team that is too. Through our various D&I recruitment partnerships, intramural sports, quarterly engagement and feedback surveys, and more. We’re building an organization that provides our employees with the emotional and physical space to bring their best selves to work.

About Upserve
Upserve is the magic ingredient that helps restaurateurs thrive by putting everything they need in one place. We are a leading restaurant management platform with a cloud-based Point of Sale (POS) system, data and analytics, inventory management and payments processing for small to midsize restaurants. Thousands of restaurants use Upserve to manage relationships with more than 57 million active diners, process over $12 billion in annual sales, and to serve over 36 million meals per month.

Upserve is proud to be an Equal Opportunity Employer. We strive to have a team that is as diverse as the industry we serve and we partner with a number of local organizations working to improve access to the tech industry for underrepresented groups.

All qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.

Want to know what it’s like to work at Upserve? Check out our Instagram, Inside Upserve.
Apply

Software Engineer, Infrastructure

EngineeringProvidence, RIFull-time

The Opportunity:

We are seeking a talented Software Engineer to join our Infrastructure team. This group includes some of our top coders, who want to do more and go faster. They are obsessed with automation, and play a critical role improving the tools that keep our products running smoothly. They enable our developers to execute quickly, and strive to maximize product uptime while minimizing developer lag. Our Infrastructure Engineers are also the first line of defense when identifying and diagnosing challenging performance issues, and they play a key role in shaping the direction of Upserve’s engineering processes.

If you're a pragmatic idealist -- you strive for efficient and practical solutions not just theoretically ideal ones, and have a passion for Amazon Web Services (AWS) and operating system internals and databases -- then come join the team!

Upserve's engineering organization aims to minimize the impacts of Conway’s law by organizing into small teams that can drive from concept to production. Additionally - we ship fast and ship often. Our best engineers are big believers in moving fast with high quality; Speed and craftsmanship are friends not enemies. We do 100’s of deploys a week, and some of the technologies in our stack include React / React Native, Kinesis, DynamoDB, Machine Learning, RedShift, RDS, Ruby, JavaScript, Docker, ECS, Java, Redis, and more.

About You:

You are humble yet confident, forward-looking but grounded, thorough yet fast-moving -- in short, you are someone whom people want to work with.

Notably, you have… 
Outstanding programming skills, and professional experience with server-side frameworks like Ruby on Rails.
Proven professional experience building correct, well-tested systems and components, and driving clarity even given loose direction and requirements.
Expertise in continuous software delivery and integration. You should have prior experience building, optimizing, and scaling real-time, event-driven, fault-tolerant, and distributed systems.
Experience with Amazon Web Services (AWS), operating system internals, filesystems, databases, and networks.
Knowledge of when to employ different storage technologies (e.g. relational, simple file-based, graph-based, noSQL).
What Upserve has to offer you:
We put family first. At Upserve that means making the choices that are right for you and taking the paid time off you need when you need it. We know it’s impractical to assume that work never bleeds over into our personal lives, and vice versa. Instead of fighting to keep the two separate, we make sure that our perspective on family reflects the values of our employees.
We’ll invest in your career. Upserve is growing quickly, and we’ll give you the opportunity to do the same. Through our internal learning and development resources and our partnership with Vista Equity Partners, you’ll have access to a number of professional development opportunities so that you can keep up with the company’s evolving needs.
We care about your wellbeing. We pay 100% of your medical and dental insurance coverage, offer tax savings plans for retirement and dependent care, subsidize your transportation costs, offer a generous and inclusive parental leave, and provide catered lunches/meal allowances.
We offer competitive compensation packages. Our people matter! We don’t ignore the role that compensation has on motivation and performance so we strive to equitably compensate our people.
We’re creating an inclusive environment where everyone can thrive. Our customers are a diverse group, so we’re building a team that is too. Through our various D&I recruitment partnerships, intramural sports, quarterly engagement and feedback surveys, and more. We’re building an organization that provides our employees with the emotional and physical space to bring their best selves to work.

About Upserve
Upserve is the magic ingredient that helps restaurateurs thrive by putting everything they need in one place. We are a leading restaurant management platform with a cloud-based Point of Sale (POS) system, data and analytics, inventory management and payments processing for small to midsize restaurants. Thousands of restaurants use Upserve to manage relationships with more than 57 million active diners, process over $12 billion in annual sales, and to serve over 36 million meals per month.

Upserve is proud to be an Equal Opportunity Employer. We strive to have a team that is as diverse as the industry we serve and we partner with a number of local organizations working to improve access to the tech industry for underrepresented groups.

All qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.

Want to know what it’s like to work at Upserve? Check out our Instagram, Inside Upserve.
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