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Account Executive

Direct SalesChicago, ILFull-time

===== About Upserve =====
Upserve is the magic ingredient that helps restaurateurs thrive, putting everything they need in one place. In a single platform, Upserve offers the market-leading cloud point of sale for restaurants, Breadcrumb POS by Upserve; actionable analytics through Upserve HQ; transparent processing with Upserve Payments; mobile restaurant management with Upserve Live, and seamless integration with leading third-party restaurant apps via the Upserve Marketplace. Thousands of restaurants use Upserve to manage relationships with more than 57 million active diners, process over $12 billion in annual sales, and to serve over 36 million meals per month.

Upserve is headquartered in Providence with additional offices in San Francisco, New York City and Denver.  We believe that culture is a competitive advantage, and treat it as such -- our values of One Team, Impact, Empathy, Openness, Curiosity and Grit guide our daily actions.   Learn more about what that means from our blog - https://upserve.com/inside-upserve - or by following us on Twitter and Instagram (@InsideUpserve).

===== About the Role =====
As an Account Executive, you work with our customers to identify ways that they could grow their business through better use of data on their customers, menu, and service staff.  In order to do this effectively you must maintain in-depth industry knowledge including marketplace conditions, competitor positioning in your geographic area. Each month you will drive the sales cycle from online demonstrations to closing deals.

Day to day, this means:
 - Becoming an expert in our industry, the product, and our restaurateurs
 - Close business consistently if not above quota
 - Conducting discovery calls with customers to identify their business challenges.
 - Successfully running online demonstrations of Upserve with restaurateurs and restaurant owners

===== The Right Ingredients =====
Above all else, all Upserve employees are united in our shared optimism, passion, and enthusiasm for the customers we support through our innovative product. In our daily work, we exemplify our values of grit, openness, empathy, impact, and curiosity.

In particular, our Account Executives have a passion for helping restaurants, closing deals and strong interpersonal skills. This role requires an individual with a strong worth ethic, and self-driven desire and the following qualifications to succeed:

- 18 months - 3 years of experience in an inside sales role (with at least 6 months of closing/quota carrying experience)
- Excellent written and verbal communication
- Understanding of solution-based consultative sales in a SaaS environment
- Professional poise and confidence while communicating with executives
- Ability to use Salesforce.com and other  technologies to manage and organize pipeline
- Committed to a culture of positivity and high performance
- Value feedback, and thrive on constant improvement and learning
- Strong work ethic, and a self-driven desire to succeed
===== Upserve's "Mise En Place" =====
Above all else, all Upserve employees are united in our shared passion for the hospitality industry, our product, and the impact we can have on the owners and operators we serve. We have a track record of success, with 100%+ growth in the last 3 years. How do we do it? By providing great value to our customers, and by relentlessly focusing on the details - our Mise En Place (everything in its place).
- Our Net Promoter Scores over the last six months are higher than any other SMB software company
- Our SaaS 'quick ratio' and LTV to CAC is exceeding 4x, making us leaders in the market
- Our newest product features enjoy ~70% weekly active users and nearly 50% daily active users.
- Our leadership hails from top companies like OpenTable, TellMe, BrightCove, Microsoft, and McKinsey.
- Our Board and Investment Partners include Vista Equity Partners, First Round, and Pritzker.

But our focus on excellence doesn't stop there. We offer competitive employee benefits, including the following:
- 100% paid medical and dental coverage with the leading provider nationwide
- Flexible and unlimited time off - our policy is "take the time you need, when you need it"       
- A "family first" culture, with generous paid parental and caregiver leave
- 401(k) with built-in financial advisory services
- Quarterly wellness weeks, focused on mental, emotional AND physical health
- Catered healthy lunches daily, as well as organic healthy snacks in our office.
- On-Site dry cleaning pick-up for those who want it...and a flexible "come dressed" policy for others!

Each office has a unique culture, with multiple social clubs and activities driven by the interests of our people.  These range from UpSERVE – our volunteer and service group – to Upserve United our intramural league. As self-professed foodies, we also gather for the occasional “Supper Club”.

Last but not least, Upserve is proud to be an Equal Opportunity Employer! Beyond that, we also care deeply about creating a culture of inclusion, and about improving diversity in tech. We believe in being color brave, not color blind, and partner with a number of local organizations working to improve access to the tech industry for underrepresented groups. These include Project Include, Girls Who Code, Providence IntraCity Geeks, Code.org, PVD Lady Project, and Rosie's Girls to name a few.
Apply

Account Executive

Direct SalesLondonFull-time

===== About SimpleOrder by Upserve =====

SimpleOrder by Upserve is an innovative online SAAS platform for the hospitality industry, that takes the purchasing process of restaurants and chains online.

Realizing that inaccurate inventory management has become a major achilles heel of restaurants, SimpleOrder by Upserve has focused on creating a bottom-up automated inventory system, so that for the first time, restaurants can have real time inventory counts and resolve issues in leakage and wastage before they become major problems, while simultaneously streamlining their ordering and replenishment process. This also allows them to connect with all their suppliers and control costs, anytime, anywhere, via mobile app, tablet or PC. In the past, the relationship between restaurant and vendor was managed by phone or fax, end-of-month accounting and sales were tallied manually and sent to accounting systems, leaving chefs and managers in the dark regarding their real inventory levels and having to steal hours away from restaurant operations for ordering, costing and paperwork.

===== About the Role =====

As an Account Executive, you work with our customers to identify ways that they could reduce waste, cut costs and streamline operations for their business through better use of data and inventory management. In order to do this effectively you must maintain in-depth industry knowledge including marketplace conditions, competitor positioning in your geographic area. Each month you will drive the sales cycle from online demonstrations to closing deals.

 Day to day, this means:
- Becoming an expert in our industry, the product, and our restaurateurs
- Negotiating and closing sale consistently, if not above quota
- Conducting discovery calls with customers to identify their business challenges.
- Successfully running online demonstrations of SimpleOrder by Upserve with restaurateurs and restaurant owners. 

Above all else, all SimpleOrder by Upserve employees are united in our shared optimism, passion, and enthusiasm for the customers we support through our innovative product. In our daily work, we exemplify our values of grit, openness, empathy, impact, and curiosity. In particular, our Account Executives have a passion for helping restaurants, closing deals and strong interpersonal skills.

This role requires an individual with a strong worth ethic, and self-driven desire and the following qualifications to succeed: 
- Experience negotiating and closing sales for online B2B services or SW, preferably in the food and beverage industry, both retail and supplier sides.
- Strong understanding of the UK restaurant/bar scene and the food and beverage supply market. - -- - Established contacts within the hospitality industry with various restaurant chains and groups and small to large distributors is strongly preferred.
- Experience building and maintaining relationships with clients.
- Committed to a culture of positivity and high performanceValue feedback, and thrive on constant improvement and learning.
- Strong work ethic, and a self-driven desire to succeed.
===== SimpleOrder by Upserve's "Mise En Place" =====
Above all else, all SimpleOrder by Upserve employees are united in our shared passion for the hospitality industry, our product, and the impact we can have on the owners and operators we serve. We have a track record of success, and have grown 100%+ over the last three years. How do we do it? By paying attention to the details - our Mise En Place (everything in it's place).
            - Our Net Promoter Scores over the last six months are higher than any other SMB software company
           - Our SaaS 'quick ratio' and LTV to CAC is exceeding 4x, making us leaders in the market
           - Our newest product features enjoy ~70% weekly active users and nearly 50% daily active users.

SimpleOrder was acquired by Upserve in 2018 but was founded “way back” in 2012 by restaurant industry veterans in order to shed light on restaurant Back of House operations, so that chefs, managers, and owners can rightfully focus their energies on the food, their staff and their guests. SimpleOrder by Upserve is currently reducing waste, cutting costs and streamlining operations in over 2,500 restaurant kitchens in 25 countries; and we are now looking to expand our team in the UK!

Last but not least, Upserve is proud to be an Equal Opportunity Employer! Beyond that, we also care deeply about creating a culture of inclusion, and about improving diversity in tech. We believe in being color brave, not color blind, and partner with a number of local organizations working to improve access to the tech industry for underrepresented groups. 
Apply

Account Executive

Direct SalesProvidence, RIFull-time

===== About Upserve =====
Upserve is the magic ingredient that helps restaurateurs thrive, putting everything they need in one place. In a single platform, Upserve offers the market-leading cloud point of sale for restaurants, Breadcrumb POS by Upserve; actionable analytics through Upserve HQ; transparent processing with Upserve Payments; mobile restaurant management with Upserve Live, and seamless integration with leading third-party restaurant apps via the Upserve Marketplace. Thousands of restaurants use Upserve to manage relationships with more than 57 million active diners, process over $12 billion in annual sales, and to serve over 36 million meals per month.

Upserve is headquartered in Providence with additional offices in San Francisco, New York City and Denver.  We believe that culture is a competitive advantage, and treat it as such -- our values of One Team, Impact, Empathy, Openness, Curiosity and Grit guide our daily actions.   Learn more about what that means from our blog - https://upserve.com/inside-upserve - or by following us on Twitter and Instagram (@InsideUpserve).

===== About the Role =====
As an Account Executive, you work with our customers to identify ways that they could grow their business through better use of data on their customers, menu, and service staff.  In order to do this effectively you must maintain in-depth industry knowledge including marketplace conditions, competitor positioning in your geographic area. Each month you will drive the sales cycle from online demonstrations to closing deals.

Day to day, this means:
 - Becoming an expert in our industry, the product, and our restaurateurs
 - Close business consistently if not above quota
 - Conducting discovery calls with customers to identify their business challenges.
 - Successfully running online demonstrations of Upserve with restaurateurs and restaurant owners

===== The Right Ingredients =====
Above all else, all Upserve employees are united in our shared optimism, passion, and enthusiasm for the customers we support through our innovative product. In our daily work, we exemplify our values of grit, openness, empathy, impact, and curiosity.

In particular, our Account Executives have a passion for helping restaurants, closing deals and strong interpersonal skills. This role requires an individual with a strong worth ethic, and self-driven desire and the following qualifications to succeed:

- 18 months - 3 years of experience in an inside sales role (with at least 6 months of closing/quota carrying experience)
- Excellent written and verbal communication
- Understanding of solution-based consultative sales in a SaaS environment
- Professional poise and confidence while communicating with executives
- Ability to use Salesforce.com and other  technologies to manage and organize pipeline
- Committed to a culture of positivity and high performance
- Value feedback, and thrive on constant improvement and learning
- Strong work ethic, and a self-driven desire to succeed
===== Upserve's "Mise En Place" =====
Above all else, all Upserve employees are united in our shared passion for the hospitality industry, our product, and the impact we can have on the owners and operators we serve. We have a track record of success, with 100%+ growth in the last 3 years. How do we do it? By providing great value to our customers, and by relentlessly focusing on the details - our Mise En Place (everything in its place).
- Our Net Promoter Scores over the last six months are higher than any other SMB software company
- Our SaaS 'quick ratio' and LTV to CAC is exceeding 4x, making us leaders in the market
- Our newest product features enjoy ~70% weekly active users and nearly 50% daily active users.
- Our leadership hails from top companies like OpenTable, TellMe, BrightCove, Microsoft, and McKinsey.
- Our Board and Investment Partners include Vista Equity Partners, First Round, and Pritzker.

But our focus on excellence doesn't stop there. We offer competitive employee benefits, including the following:
- 100% paid medical and dental coverage with the leading provider nationwide
- Flexible and unlimited time off - our policy is "take the time you need, when you need it"       
- A "family first" culture, with generous paid parental and caregiver leave
- 401(k) with built-in financial advisory services
- Quarterly wellness weeks, focused on mental, emotional AND physical health
- Catered healthy lunches daily, as well as organic healthy snacks in our office.
- On-Site dry cleaning pick-up for those who want it...and a flexible "come dressed" policy for others!

Each office has a unique culture, with multiple social clubs and activities driven by the interests of our people.  These range from UpSERVE – our volunteer and service group – to Upserve United our intramural league. As self-professed foodies, we also gather for the occasional “Supper Club”.

Last but not least, Upserve is proud to be an Equal Opportunity Employer! Beyond that, we also care deeply about creating a culture of inclusion, and about improving diversity in tech. We believe in being color brave, not color blind, and partner with a number of local organizations working to improve access to the tech industry for underrepresented groups. These include Project Include, Girls Who Code, Providence IntraCity Geeks, Code.org, PVD Lady Project, and Rosie's Girls to name a few.
Apply

Associate Developer, Salesforce

Technology OperationsProvidence, RIFull-time

===== About Upserve =====
Upserve is the magic ingredient that helps restaurateurs thrive, putting everything they need in one place. In a single platform, Upserve offers the market-leading cloud point of sale for restaurants, Breadcrumb POS by Upserve; actionable analytics through Upserve HQ; transparent processing with Upserve Payments; mobile restaurant management with Upserve Live, and seamless integration with leading third-party restaurant apps via the Upserve Marketplace. Thousands of restaurants use Upserve to manage relationships with more than 57 million active diners, process over $12 billion in annual sales, and to serve over 36 million meals per month.

Upserve is headquartered in Providence with additional offices in San Francisco, New York City and Denver.  We believe that culture is a competitive advantage, and treat it as such -- our values of One Team, Impact, Empathy, Openness, Curiosity and Grit guide our daily actions.   Learn more about what that means from our blog - https://upserve.com/inside-upserve - or by following us on Twitter and Instagram (@InsideUpserve).

===== About the Role =====
As the Associate Developer, Salesforce you will help take Upserve’s existing Salesforce infrastructure to the next level, managing and enhancing Upserve’s Salesforce.com instance, constantly improving the quality and usefulness of our sales and customer data.  You’ll collaborate across the organization working closely with technical and operations leaders to evaluate and develop new programs, improve system usability through automation and training, and strengthen our Salesforce data architecture and integrity. This role would be an ideal fit for a recent university or bootcamp graduate, with a background in computer science and a strong interest in obtaining Salesforce.com certifications. Putting your development skills to use, you’ll solve problems and support our rapidly growing business while also learning Salesforce.com and its use in a SaaS environment.

Day-to-day this means:
- Maintain and optimize Salesforce data and components, including workflows, validations, page layouts, approval process, users, permission sets, profiles, roles, queues, cases, etc
- Work in agile sprints, prioritize Jira cards, meet with business owner to clarify requests/business requirements
- Monitor database performance, implement changes, and apply new patches and versions when required
- Implement and maintain Apex classes and triggers to support reliable automation and bulk actions.
- Apply change management standards for testing, promotion to production, and operational metrics/controls.
- Document processes, specify requirements, prioritize suggestions for improvements to support business processes.
-Design and maintain reports to monitor the health and results of the business.
- Provide proactive and reactive data management.
- Critical thinking of solutions that optimize system performance, while understanding system limitations.
- Curiosity to enhance end to end processes and learn new skills.
-Create and maintain technical documentation for all projects

 ===== The Right Ingredients =====
Above all else, all Upserve employees are united in our shared optimism, passion, and enthusiasm for the customers we support through our innovative product. In our daily work, we exemplify our values of grit, openness, empathy, impact, and curiosity.

In particular, you are  strategic, long-term thinkers with a passion for operational efficiency and proactive problem solving using high-level critical thinking skills to quickly identify, prioritize, and resolve problems.  You are self- motivated, driven to see results, and be intrigued by the use of data to inform decisions. Additionally, you have excellent communication skills to collaborate effectively as part of a cross-functional team.

- Experience as a CRM Database Administrator and/or Developer.
- Knowledge of data structures, data modeling, database schema, database design, documentation, and coding.
- Knowledge of data backup, recovery, security, integrity and SQL.
- Experience using Jira or other agile tools.
- JSON, Javascript, Java, HTML, CSS experience
- Salesforce certifications (ADM 201, DEV 401) or a strong interest in obtaining.
===== Upserve's "Mise En Place" =====
Above all else, all Upserve employees are united in our shared passion for the hospitality industry, our product, and the impact we can have on the owners and operators we serve. We have a track record of success, with 100%+ growth in the last 3 years. How do we do it? By providing great value to our customers, and by relentlessly focusing on the details - our Mise En Place (everything in its place).
- Our Net Promoter Scores over the last six months are higher than any other SMB software company
- Our SaaS 'quick ratio' and LTV to CAC is exceeding 4x, making us leaders in the market
- Our newest product features enjoy ~70% weekly active users and nearly 50% daily active users.
- Our leadership hails from top companies like OpenTable, TellMe, BrightCove, Microsoft, and McKinsey.
- Our Board and Investment Partners include Vista Equity Partners, First Round, and Pritzker.

But our focus on excellence doesn't stop there. We offer competitive employee benefits, including the following:
- 100% paid medical and dental coverage with the leading provider nationwide
- Flexible and unlimited time off - our policy is "take the time you need, when you need it"       
- A "family first" culture, with generous paid parental and caregiver leave
- 401(k) with built-in financial advisory services
- Quarterly wellness weeks, focused on mental, emotional AND physical health
- Catered healthy lunches daily, as well as organic healthy snacks in our office.
- On-Site dry cleaning pick-up for those who want it...and a flexible "come dressed" policy for others!

Each office has a unique culture, with multiple social clubs and activities driven by the interests of our people.  These range from UpSERVE – our volunteer and service group – to Upserve United our intramural league. As self-professed foodies, we also gather for the occasional “Supper Club”.

Last but not least, Upserve is proud to be an Equal Opportunity Employer! Beyond that, we also care deeply about creating a culture of inclusion, and about improving diversity in tech. We believe in being color brave, not color blind, and partner with a number of local organizations working to improve access to the tech industry for underrepresented groups. These include Project Include, Girls Who Code, Providence IntraCity Geeks, Code.org, PVD Lady Project, and Rosie's Girls to name a few.
Apply

Customer Support Specialist, Tier 1

Customer SupportDenver, COFull-time

===== About Upserve =====
Upserve is the industry's leading full-service Restaurant Management Platform. In a single platform, Upserve offers the market-leading cloud point of sale for restaurants, actionable analytics, and seamless integration with leading third-party restaurant apps.  Thousands of restaurants use Upserve to manage relationships with more than 32 million active diners, and to serve over 23 million meals per month.

Upserve is headquartered in Providence with additional offices in San Francisco, New York City and Denver.  We believe that culture is a competitive advantage, and treat it as such -- our values of One Team, Impact, Empathy, Openness, Curiosity and Grit guide our daily actions.   Learn more about what that means from our blog - https://upserve.com/inside-upserve - or by following us on Twitter and Instagram (@InsideUpserve).

Our Customer Support Specialist understand that our Customers are the magic ingredient. They make it easier for restaurant owners to run their business while respecting their time. Customer Support Specialists are obsessed with problem-solving and efficiently resolving customer issues. They are highly empathetic and natural educators - understanding the stress restaurateurs encounter.  This is a fast-paced, collaborative environment all working towards common goals. Day to Day this means:

- Fielding inbound customer phone, chat and email inquiries
- Listening and understanding customer needs and concerns
- Identifying technical issues and use appropriate troubleshooting steps leading to resolution
- Keeping detailed notes in SFDC on customer interactions
- Handling customer requests, provide appropriate solutions and alternatives
- Ability to achieve daily / weekly / monthly expectations
- Managing customer expectations regarding estimated response times for issue resolution 
- Expediting service in situations requiring urgent attention as determined by management
- Identifying opportunities for improvement, contributes to solutions and, enhance workflow efficiency to enhance the customer’s experience

This is an hourly and non-exempt role. Shift start times range from 6am -3pm and end between 5-11pm. You will need to be flexible to work weekends.
===== Upserve's "Mise En Place" =====
Above all else, all Upserve employees are united in our shared passion for the hospitality industry, our product, and the impact we can have on the owners and operators we serve. We have a track record of success, with 100%+ growth in the last 3 years. How do we do it? By providing great value to our customers, and by relentlessly focusing on the details - our Mise En Place (everything in its place).
- Our Net Promoter Scores over the last six months are higher than any other SMB software company
- Our SaaS 'quick ratio' and LTV to CAC is exceeding 4x, making us leaders in the market
- Our newest product features enjoy ~70% weekly active users and nearly 50% daily active users.
- Our leadership hails from top companies like OpenTable, TellMe, BrightCove, Microsoft, and McKinsey.
- Our Board and Investment Partners include Vista Equity Partners, First Round, and Pritzker.

But our focus on excellence doesn't stop there. We offer competitive employee benefits, including the following:
- 100% paid medical and dental coverage with the leading provider nation-wide
- Unlimited Time Off - our policy is "take the time you need, when you need it"       
- A "family first" culture, with generous paid parental and caregiver leave
- 401(k) with built-in financial advisory services
- Quarterly wellness weeks, focused on mental, emotional AND physical health
- Complimentary onsite gym
- Access to onsite bike barn with locker rooms

Last but not least, Upserve is proud to be an Equal Opportunity Employer! Beyond that, we also care deeply about creating a culture of inclusion, and about improving diversity in tech. We believe in being color brave, not color blind, and partner with a number of local organizations working to improve access to the tech industry for underrepresented groups. These include Project Include, Girls Who Code, Providence IntraCity Geeks, #HackPVD, Code.org, PVD Lady Project, and Rosie's Girls to name a few.
Apply

Customer Support Specialist, Tier 1 - Overnight

Customer SupportDenver, COFull-time

===== About Upserve =====
Upserve is the industry's leading full-service Restaurant Management Platform. In a single platform, Upserve offers the market-leading cloud point of sale for restaurants, actionable analytics, and seamless integration with leading third-party restaurant apps.  Thousands of restaurants use Upserve to manage relationships with more than 32 million active diners, and to serve over 23 million meals per month.

Upserve is headquartered in Providence with additional offices in San Francisco, New York City and Denver.  We believe that culture is a competitive advantage, and treat it as such -- our values of One Team, Impact, Empathy, Openness, Curiosity and Grit guide our daily actions.   Learn more about what that means from our blog - https://upserve.com/inside-upserve - or by following us on Twitter and Instagram (@InsideUpserve).

Our Customer Support Specialist understand that our Customers are the magic ingredient. They make it easier for restaurant owners to run their business while respecting their time. Customer Support Specialists are obsessed with problem-solving and efficiently resolving customer issues. They are highly empathetic and natural educators - understanding the stress restaurateurs encounter.  This is a fast-paced, collaborative environment all working towards common goals. Day to Day this means:

- Fielding inbound customer phone, chat and email inquiries
- Listening and understanding customer needs and concerns
- Identifying technical issues and use appropriate troubleshooting steps leading to resolution
- Keeping detailed notes in SFDC on customer interactions
- Handling customer requests, provide appropriate solutions and alternatives
- Ability to achieve daily / weekly / monthly expectations
- Managing customer expectations regarding estimated response times for issue resolution 
- Expediting service in situations requiring urgent attention as determined by management
- Identifying opportunities for improvement, contributes to solutions and, enhance workflow efficiency to enhance the customer’s experience

This is an hourly and non-exempt role. Shift start times range from 8:30/9:00PM and end at 7:00 AM. You will need to be flexible to work weekends.
===== The Right Ingredients =====
Above all else, all Upserve employees are united in our shared optimism, passion, and enthusiasm for the customers we support through our innovative product. In our daily work, exemplify our values of grit, openness, empathy, Impact, and curiosity. It also means that you enjoy having a big impact, can operate autonomously and possess the following qualifications:

- Professional and effective communications skills – both verbal and written
- Effectively interact and maintain professionalism with customers via phone, email and chat
- Follow through on both verbal and written instructions and effectively adhere to Upserve’s processes and workflows
- Ability to multi-task, prioritize and organize multiple tasks concurrently while meeting deadlines
- High level of comfort working independently and as part of a team in a customer-driven, fast-paced environment

===== Upserve's "Mise En Place" =====
Above all else, all Upserve employees are united in our shared passion for the hospitality industry, our product, and the impact we can have on the owners and operators we serve. We have a track record of success, with 100%+ growth in the last 3 years. How do we do it? By providing great value to our customers, and by relentlessly focusing on the details - our Mise En Place (everything in its place).
- Our Net Promoter Scores over the last six months are higher than any other SMB software company
- Our SaaS 'quick ratio' and LTV to CAC is exceeding 4x, making us leaders in the market
- Our newest product features enjoy ~70% weekly active users and nearly 50% daily active users.
- Our leadership hails from top companies like OpenTable, TellMe, BrightCove, Microsoft, and McKinsey.
- Our Board and Investment Partners include Vista Equity Partners, First Round, and Pritzker.

But our focus on excellence doesn't stop there. We offer competitive employee benefits, including the following:
- 100% paid medical and dental coverage with the leading provider nation-wide
- Unlimited Time Off - our policy is "take the time you need, when you need it"       
- A "family first" culture, with generous paid parental and caregiver leave
- 401(k) with built-in financial advisory services
- Quarterly wellness weeks, focused on mental, emotional AND physical health
- Complimentary onsite gym
- Access to onsite bike barn with locker rooms

Last but not least, Upserve is proud to be an Equal Opportunity Employer! Beyond that, we also care deeply about creating a culture of inclusion, and about improving diversity in tech. We believe in being color brave, not color blind, and partner with a number of local organizations working to improve access to the tech industry for underrepresented groups. These include Project Include, Girls Who Code, Providence IntraCity Geeks, #HackPVD, Code.org, PVD Lady Project, and Rosie's Girls to name a few.
Apply

Director, Business Systems

FinanceProvidence, RIFull-time

===== About Upserve =====
Upserve is the magic ingredient that helps restaurateurs thrive, putting everything they need in one place. In a single platform, Upserve offers the market-leading cloud point of sale for restaurants, Breadcrumb POS by Upserve; actionable analytics through Upserve HQ; transparent processing with Upserve Payments; mobile restaurant management with Upserve Live, and seamless integration with leading third-party restaurant apps via the Upserve Marketplace. Thousands of restaurants use Upserve to manage relationships with more than 57 million active diners, process over $12 billion in annual sales, and to serve over 36 million meals per month.

Upserve is headquartered in Providence with additional offices in San Francisco, New York City and Denver.  We believe that culture is a competitive advantage, and treat it as such -- our values of One Team, Impact, Empathy, Openness, Curiosity and Grit guide our daily actions.   Learn more about what that means from our blog - https://upserve.com/inside-upserve - or by following us on Twitter and Instagram (@InsideUpserve).

===== About the Role =====
Upserve is seeking a Director, Business Systems with a passion for business applications and data management and proven experience driving technical solutions. In this role you will lead a team responsible for managing cross functional systems and will work closely with leaders across the organization to improve business processes and strategies. Gaining a deep understanding of the requirements that drive Upserve’s business process and the technologies that enable them, you will conduct analyses to identify deficiencies, needs, and opportunities for improvement in our use of technology. You will design solutions that increase our efficacy, efficiency, and ensure the integrity of the data we use and you will lead  the development, implementation, and maintenance of our business applications and systems.

The ideal candidate for this role has the ability to view organizations holistically to design technical solutions that address diverse needs that span across various groups and business functions. They are equally proficient analyzing business requirements as well as digging into technology and systems architecture.

Day to day, this means:
-Collaborate with business leaders to understand business requirements and define and tailor systems to solve problems through technology-Drive alignment and integration across the organization’s business processes and systems
-Drive major business process improvement and automation initiatives across the organization's quote-to-cash, customer relationship management, human capital management, go-to-market and financial reporting systems.
-Design and implement procedures to maintain consistency, quality and integrity of data
-Analyze existing operations and systems and make recommendations for the management and tracking of data and analytics
-Define the strategies for BI and analytics to ensure effective delivery of information that meets current and future requirements
-Investigate and provide recommendations on data warehousing and business intelligence solutions
-Maintain provisioning and inventory of cross functional systems and technology
-Create training and instructional resources for systems users

 ===== The Right Ingredients =====
- Deep database architecture and administration expertise (Salesforce strongly preferred)
- Hands-on experience evaluating and integrating database software with major third-party systems such as Marketo (or other Marketing automation platforms) and Netsuite (or similar enterprise-grade ERP)
- Demonstrated success leading a high performing technology-focused team that manages systems and technology, preferably within a high-growth SaaS company
- Ability to view the organization holistically to design technical solutions that address diverse needs that span across various groups and business functions
- Exceptional analytical acumen, strong project management skills, and is highly proficient in building effective relationships with both internal and external partners
- Thorough understanding of workflow processes and systems to optimize marketing and sales productivity
- Has superior written and verbal communication skills, with the ability to convey highly technical information in an easy to understand manner.
- Excellent organizational skills and experience managing multiple, competing priorities
- Ability to work cooperatively across departments
- Current knowledge of the latest trends and best practices in SaaS business operations

===== Upserve's "Mise En Place" =====
Above all else, all Upserve employees are united in our shared passion for the hospitality industry, our product, and the impact we can have on the owners and operators we serve. We have a track record of success, with 100%+ growth in the last 3 years. How do we do it? By providing great value to our customers, and by relentlessly focusing on the details - our Mise En Place (everything in its place).
- Our Net Promoter Scores over the last six months are higher than any other SMB software company
- Our SaaS 'quick ratio' and LTV to CAC is exceeding 4x, making us leaders in the market
- Our newest product features enjoy ~70% weekly active users and nearly 50% daily active users.
- Our leadership hails from top companies like OpenTable, TellMe, BrightCove, Microsoft, and McKinsey.
- Our Board and Investment Partners include Vista Equity Partners, First Round, and Pritzker.

But our focus on excellence doesn't stop there. We offer competitive employee benefits, including the following:
- 100% paid medical and dental coverage with the leading provider nationwide
- Flexible and unlimited time off - our policy is "take the time you need, when you need it"       
- A "family first" culture, with generous paid parental and caregiver leave
- 401(k) with built-in financial advisory services
- Quarterly wellness weeks, focused on mental, emotional AND physical health
- Catered healthy lunches daily, as well as organic healthy snacks in our office.
- On-Site dry cleaning pick-up for those who want it...and a flexible "come dressed" policy for others!

Each office has a unique culture, with multiple social clubs and activities driven by the interests of our people.  These range from UpSERVE – our volunteer and service group – to Upserve United our intramural league. As self-professed foodies, we also gather for the occasional “Supper Club”.

Last but not least, Upserve is proud to be an Equal Opportunity Employer! Beyond that, we also care deeply about creating a culture of inclusion, and about improving diversity in tech. We believe in being color brave, not color blind, and partner with a number of local organizations working to improve access to the tech industry for underrepresented groups. These include Project Include, Girls Who Code, Providence IntraCity Geeks, Code.org, PVD Lady Project, and Rosie's Girls to name a few.
Apply

Manager, Customer Support

Customer SupportDenver, COFull-time

===== About Upserve =====
Upserve is the industry's leading full-service Restaurant Management Platform. In a single platform, Upserve offers the market-leading cloud point of sale for restaurants, actionable analytics, and seamless integration with leading third-party restaurant apps.  Thousands of restaurants use Upserve to manage relationships with more than 32 million active diners, and to serve over 23 million meals per month.

Upserve is headquartered in Providence with additional offices in San Francisco, New York City and Denver.  We believe that culture is a competitive advantage, and treat it as such -- our values of One Team, Impact, Empathy, Openness, Curiosity and Grit guide our daily actions.   Learn more about what that means from our blog - https://upserve.com/inside-upserve - or by following us on Twitter and Instagram (@InsideUpserve).

===== About this Role =====

The Manager, Customer Support is responsible for overseeing a team of Customer Support Specialists that deliver high quality support to Upserve’s customer base. Restaurateurs are stretched daily across a multitude of tasks - when they need help we want to make it hyper efficient and high quality.  

Day to Day this means:
- Providing oversight for Customer Support Specialists [Tier 1] including the triage, monitoring of tickets for completeness and timeliness of completion
- Manage customer escalations
- Leading customers to quality resolutions
- Analyzing customer data to make informed decisions about changes to the team, programming, shift scheduling and staffing
- Maintaining authority and ultimate last point of escalation for the Customer Support Specialists
- Coaching frontline Customer Support Specialists to help them achieve personal and professional goals
- Motivate and develop team of Customer Support Specialists to deliver the best possible issue resolutions to our restaurateurs in the least amount of time, while meeting SLAs
- Meet weekly and monthly call center evaluation metrics
- Ensure SLA commitments are consistently met

===== The Right Ingredients =====

Above all else, all Upserve employees are united in our shared optimism, passion, and enthusiasm for the customers we support through our innovative product. In our daily work, exemplify our values of grit, openness, empathy, Impact, and curiosity. It also means that you enjoy having a big impact, can operate autonomously and possess the following qualifications:

- 3+ years experience in a SaaS or customer service environment
- Exceptional understanding of customer service, technical issue resolution, and support best practices
- Experience with incident management (e.g. outages) and customer communication
- Ability to manage and develop a team of customer-facing employees
- Excellent communication skills, both written and verbal
- History of opportunistically identifying and implementing new programs that drive customer success and/or team development
- Superior data monitoring, analysis, and manipulation skills

===== Upserve's "Mise En Place" =====
Above all else, all Upserve employees are united in our shared passion for the hospitality industry, our product, and the impact we can have on the owners and operators we serve. We have a track record of success, with 100%+ growth in the last 3 years. How do we do it? By providing great value to our customers, and by relentlessly focusing on the details - our Mise En Place (everything in its place).
- Our Net Promoter Scores over the last six months are higher than any other SMB software company
- Our SaaS 'quick ratio' and LTV to CAC is exceeding 4x, making us leaders in the market
- Our newest product features enjoy ~70% weekly active users and nearly 50% daily active users.
- Our leadership hails from top companies like OpenTable, TellMe, BrightCove, Microsoft, and McKinsey.
- Our Board and Investment Partners include Vista Equity Partners, First Round, and Pritzker.

But our focus on excellence doesn't stop there. We offer competitive employee benefits, including the following:
- 100% paid medical and dental coverage with the leading provider nation-wide
- Unlimited Time Off - our policy is "take the time you need, when you need it"       
- A "family first" culture, with generous paid parental and caregiver leave
- 401(k) with built-in financial advisory services
- Quarterly wellness weeks, focused on mental, emotional AND physical health
- Complimentary onsite gym
- Access to onsite bike barn with locker rooms

Last but not least, Upserve is proud to be an Equal Opportunity Employer! Beyond that, we also care deeply about creating a culture of inclusion, and about improving diversity in tech. We believe in being color brave, not color blind, and partner with a number of local organizations working to improve access to the tech industry for underrepresented groups. These include Project Include, Girls Who Code, Providence IntraCity Geeks, #HackPVD, Code.org, PVD Lady Project, and Rosie's Girls to name a few.
Apply

Manager, Sales Development

Sales DevelopmentProvidence, RIFull-time

===== About Upserve =====
Upserve is the magic ingredient that helps restaurateurs thrive, putting everything they need in one place. In a single platform, Upserve offers the market-leading cloud point of sale for restaurants, Breadcrumb POS by Upserve; actionable analytics through Upserve HQ; transparent processing with Upserve Payments; mobile restaurant management with Upserve Live, and seamless integration with leading third-party restaurant apps via the Upserve Marketplace. Thousands of restaurants use Upserve to manage relationships with more than 57 million active diners, process over $12 billion in annual sales, and to serve over 36 million meals per month.

Upserve is headquartered in Providence with additional offices in San Francisco, New York City and Denver.  We believe that culture is a competitive advantage, and treat it as such -- our values of One Team, Impact, Empathy, Openness, Curiosity and Grit guide our daily actions.   Learn more about what that means from our blog - https://upserve.com/inside-upserve - or by following us on Twitter and Instagram (@InsideUpserve).

===== About this Role =====
Upserve's Sales Development Representatives are on the front-line of our business and are responsible for prospecting and scheduling demo presentations for our Account Executives. In this role you will oversee and motivate and this competitive team with a focus on delivering a winning strategy and coaching. You will report into our SVP, Sales and own the execution of our company’s outbound prospecting efforts to drive pipeline for the organization.

Day to day, your responsibilities will include:
- Using technology (Salesforce, Outreach, and Marketo) to track progress against goals and improve productivity
- Meeting and striving to exceed weekly and monthly team goals
- Developing and executing our Outbound prospecting strategies, including script updates and targeted campaigns
- Working closely with Marketing, Sales, and Operations teams to create the tools and processes that will enable your team’s success
- Coaching your team on sales best practices by analyzing quantitative metrics as well as recorded call reviews
- Joining calls with important customers to help educate them about Upserve’s platform, knowing our product inside and out (we’ll train you of course)

===== The Right Ingredients =====
- Minimum of 3 years of sales experience, preferably within a B2B SaaS environment
- Prior team lead or people manager experience required
- Proven experience executing sales strategy using a data driven approach
- Ability to hire, coach, train, and mentor successful SDRs
- Experience with Salesforce, Outreach.io (or similar power dialers) and other tech to report and analyze sales funnel and sales cycle metrics
- An entrepreneurial spirit - our sales team is hard-working, well organized, self-motivated and confident
- A passion for sales and technology that helps restaurateurs succeed


===== Upserve's "Mise En Place" =====
Above all else, all Upserve employees are united in our shared passion for the hospitality industry, our product, and the impact we can have on the owners and operators we serve. We have a track record of success, with 100%+ growth in the last 3 years. How do we do it? By providing great value to our customers, and by relentlessly focusing on the details - our Mise En Place (everything in its place).
- Our Net Promoter Scores over the last six months are higher than any other SMB software company
- Our SaaS 'quick ratio' and LTV to CAC is exceeding 4x, making us leaders in the market
- Our newest product features enjoy ~70% weekly active users and nearly 50% daily active users.
- Our leadership hails from top companies like OpenTable, TellMe, BrightCove, Microsoft, and McKinsey.
- Our Board and Investment Partners include Vista Equity Partners, First Round, and Pritzker.

But our focus on excellence doesn't stop there. We offer competitive employee benefits, including the following:
- 100% paid medical and dental coverage with the leading provider nationwide
- Flexible and unlimited time off - our policy is "take the time you need, when you need it"       
- A "family first" culture, with generous paid parental and caregiver leave
- 401(k) with built-in financial advisory services
- Quarterly wellness weeks, focused on mental, emotional AND physical health
- Catered healthy lunches daily, as well as organic healthy snacks in our office.
- On-Site dry cleaning pick-up for those who want it...and a flexible "come dressed" policy for others!

Each office has a unique culture, with multiple social clubs and activities driven by the interests of our people.  These range from UpSERVE – our volunteer and service group – to Upserve United our intramural league. As self-professed foodies, we also gather for the occasional “Supper Club”.

Last but not least, Upserve is proud to be an Equal Opportunity Employer! Beyond that, we also care deeply about creating a culture of inclusion, and about improving diversity in tech. We believe in being color brave, not color blind, and partner with a number of local organizations working to improve access to the tech industry for underrepresented groups. These include Project Include, Girls Who Code, Providence IntraCity Geeks, Code.org, PVD Lady Project, and Rosie's Girls to name a few.
Apply

Partner Sales Manager

Channel and Partner SalesProvidence, RIFull-time

===== About Upserve =====
Upserve is the magic ingredient that helps restaurateurs thrive, putting everything they need in one place. In a single platform, Upserve offers the market-leading cloud point of sale for restaurants, Breadcrumb POS by Upserve; actionable analytics through Upserve HQ; transparent processing with Upserve Payments; mobile restaurant management with Upserve Live, and seamless integration with leading third-party restaurant apps via the Upserve Marketplace. Thousands of restaurants use Upserve to manage relationships with more than 57 million active diners, process over $12 billion in annual sales, and to serve over 36 million meals per month.

Upserve is headquartered in Providence with additional offices in San Francisco, New York City and Denver.  We believe that culture is a competitive advantage, and treat it as such -- our values of One Team, Impact, Empathy, Openness, Curiosity and Grit guide our daily actions.   Learn more about what that means from our blog - https://upserve.com/inside-upserve - or by following us on Twitter and Instagram (@InsideUpserve).

===== About the Role =====
Our Partner Sales Managers are some of the strongest closers within our business because they are responsible for driving revenue generation activities from our 3rd party partners.

For the true sales professional, this role provides an excellent opportunity to hone your sales skills while gaining valuable experience partner relationship management.  If you're a "roll up your sleeves, and get it done" type that thrives in a heavily achievement-oriented environment - we would love to have you on the team!

Day to day, this means:
• Acquiring new partners (typically restaurant consultants, payment ISAs and POS VARs).
• Ramping and educating new partners on Upserve's value proposition and our partner sales process.
• Completing sales demonstrations for prospects referred by your partners.
• Driving expanded revenue production from partners, and accurately forecasting revenue by month.

=====The Right Ingredients =====
For this role, we're looking for ambitious individuals, with a history of achievement through direct and indirect influence, who also have the following qualifications:
• 18 months-3 years of sales experience is preferred (ideally in the Partner/VAR/Channel GTM and/or SaaS/Hospitality Tech industry)
• Proficiency with revenue forecasting and data reporting; Salesforce experience highly preferred
• Deep understanding of the Restaurant ecosystem preferred
• Prior experience selling SaaS product
• Excellent written and verbal communication skills
• Track record of high achievement
• The ability and desire to work in a fast-paced, challenging environment that has high ambiguity
• Well defined personal organization system, with a desire to meet deliverables
• Comfort with contract negotiations with a partner. Excellent judgement on issues that may result
===== Upserve's "Mise En Place" =====
Above all else, all Upserve employees are united in our shared passion for the hospitality industry, our product, and the impact we can have on the owners and operators we serve. We have a track record of success, with 100%+ growth in the last 3 years. How do we do it? By providing great value to our customers, and by relentlessly focusing on the details - our Mise En Place (everything in its place).
- Our Net Promoter Scores over the last six months are higher than any other SMB software company
- Our SaaS 'quick ratio' and LTV to CAC is exceeding 4x, making us leaders in the market
- Our newest product features enjoy ~70% weekly active users and nearly 50% daily active users.
- Our leadership hails from top companies like OpenTable, TellMe, BrightCove, Microsoft, and McKinsey.
- Our Board and Investment Partners include Vista Equity Partners, First Round, and Pritzker.

But our focus on excellence doesn't stop there. We offer competitive employee benefits, including the following:
- 100% paid medical and dental coverage with the leading provider nationwide
- Flexible and unlimited time off - our policy is "take the time you need, when you need it"       
- A "family first" culture, with generous paid parental and caregiver leave
- 401(k) with built-in financial advisory services
- Quarterly wellness weeks, focused on mental, emotional AND physical health
- Catered healthy lunches daily, as well as organic healthy snacks in our office.
- On-Site dry cleaning pick-up for those who want it...and a flexible "come dressed" policy for others!

Each office has a unique culture, with multiple social clubs and activities driven by the interests of our people.  These range from UpSERVE – our volunteer and service group – to Upserve United our intramural league. As self-professed foodies, we also gather for the occasional “Supper Club”.

Last but not least, Upserve is proud to be an Equal Opportunity Employer! Beyond that, we also care deeply about creating a culture of inclusion, and about improving diversity in tech. We believe in being color brave, not color blind, and partner with a number of local organizations working to improve access to the tech industry for underrepresented groups. These include Project Include, Girls Who Code, Providence IntraCity Geeks, Code.org, PVD Lady Project, and Rosie's Girls to name a few.
Apply

Sales Enablement Manager

TalentProvidence, RIFull-time

===== About Upserve =====
Upserve is the magic ingredient that helps restaurateurs thrive, putting everything they need in one place. In a single platform, Upserve offers the market-leading cloud point of sale for restaurants, Breadcrumb POS by Upserve; actionable analytics through Upserve HQ; transparent processing with Upserve Payments; mobile restaurant management with Upserve Live, and seamless integration with leading third-party restaurant apps via the Upserve Marketplace. Thousands of restaurants use Upserve to manage relationships with more than 57 million active diners, process over $12 billion in annual sales, and to serve over 36 million meals per month.

Upserve is headquartered in Providence with additional offices in San Francisco, New York City and Denver.  We believe that culture is a competitive advantage, and treat it as such -- our values of One Team, Impact, Empathy, Openness, Curiosity and Grit guide our daily actions.   Learn more about what that means from our blog - https://upserve.com/inside-upserve - or by following us on Twitter and Instagram (@InsideUpserve).

===== About the Role =====
As Upserve quickly grows and scales our sales organization, our ability to onboard and develop our talent effectively and efficiently is key to our success. As the Sales Enablement Manager for our Direct Sales (SDR, Sales Executive, and Account Manager) and Channel Sales teams, you will deliver and execute on training programs, tools, and resources that make our sales teams’- day-to-day more efficient and effective. You will ensure our sales representatives have the skills needed to engage customers with a vision that challenges the status quo of restaurant tech and ability to drive pipeline and revenue through effective forecasting and adherence to our sales processes.

Day to day, this means:
- Partner with Learning & Development and sales management to execute on the strategy for sales training programs including onboarding, skills and product training and sales tools and processes for both entry level and experienced sales representatives.
- Act as the primary facilitator for all sales training with a focus on refreshing content based on product value, new products and features, competitive positioning, and internal processes
- Mentor and coach new hires and sales managers on Upserve’s sales strategy and processes
- Test and certify the sales teams following the completion of the new hire training program and at a regular cadence, as needed
- Assist with the organization of sales kickoffs and build content in partnership with product marketing, L&D, etc
- Evaluate training curriculum effectiveness and propose adjustments or new curriculum
- Work with vendors as needed to help develop and deliver sales training

===== The Right Ingredients =====
Above all else, all Upserve employees are united in our shared optimism, passion, and enthusiasm for the customers we support through our innovative product. In our daily work, we exemplify our values of grit, openness, empathy, impact, and curiosity. The right person for this role is career champion that is deeply invested in the growth and development of their teams. You a self-starter who can listen, quickly create insight, drive strategic vision, and deliver results.

Additional Requirements:
- BS/BA in a relevant field or commensurate work experience
- Prior experience enabling sales teams with a focus on designing and delivering new hire and ongoing training
- Understanding of adult learning and development concepts and the leading solution selling methodologies
- Prior experience facilitating trainings and delivering presentations to cross-functional teams and executive leaders.
- Extraordinary presentation, written and verbal communication, engagement, and interpersonal skills.
- A comprehensive understanding of common SaaS sales strategies and sales processes
- Ability to influence and lead without organizational authority.

===== Upserve's "Mise En Place" =====
Above all else, all Upserve employees are united in our shared passion for the hospitality industry, our product, and the impact we can have on the owners and operators we serve. We have a track record of success, with 100%+ growth in the last 3 years. How do we do it? By providing great value to our customers, and by relentlessly focusing on the details - our Mise En Place (everything in its place).
- Our Net Promoter Scores over the last six months are higher than any other SMB software company
- Our SaaS 'quick ratio' and LTV to CAC is exceeding 4x, making us leaders in the market
- Our newest product features enjoy ~70% weekly active users and nearly 50% daily active users.
- Our leadership hails from top companies like OpenTable, TellMe, BrightCove, Microsoft, and McKinsey.
- Our Board and Investment Partners include Vista Equity Partners, First Round, and Pritzker.

But our focus on excellence doesn't stop there. We offer competitive employee benefits, including the following:
- 100% paid medical and dental coverage with the leading provider nationwide
- Flexible and unlimited time off - our policy is "take the time you need, when you need it"       
- A "family first" culture, with generous paid parental and caregiver leave
- 401(k) with built-in financial advisory services
- Quarterly wellness weeks, focused on mental, emotional AND physical health
- Catered healthy lunches daily, as well as organic healthy snacks in our office.
- On-Site dry cleaning pick-up for those who want it...and a flexible "come dressed" policy for others!

Each office has a unique culture, with multiple social clubs and activities driven by the interests of our people.  These range from UpSERVE – our volunteer and service group – to Upserve United our intramural league. As self-professed foodies, we also gather for the occasional “Supper Club”.

Last but not least, Upserve is proud to be an Equal Opportunity Employer! Beyond that, we also care deeply about creating a culture of inclusion, and about improving diversity in tech. We believe in being color brave, not color blind, and partner with a number of local organizations working to improve access to the tech industry for underrepresented groups. These include Project Include, Girls Who Code, Providence IntraCity Geeks, Code.org, PVD Lady Project, and Rosie's Girls to name a few.
Apply

Sales Enablement Manager

TalentNew York City, NYFull-time

===== About Upserve =====
Upserve is the magic ingredient that helps restaurateurs thrive, putting everything they need in one place. In a single platform, Upserve offers the market-leading cloud point of sale for restaurants, Breadcrumb POS by Upserve; actionable analytics through Upserve HQ; transparent processing with Upserve Payments; mobile restaurant management with Upserve Live, and seamless integration with leading third-party restaurant apps via the Upserve Marketplace. Thousands of restaurants use Upserve to manage relationships with more than 57 million active diners, process over $12 billion in annual sales, and to serve over 36 million meals per month.

Upserve is headquartered in Providence with additional offices in San Francisco, New York City and Denver.  We believe that culture is a competitive advantage, and treat it as such -- our values of One Team, Impact, Empathy, Openness, Curiosity and Grit guide our daily actions.   Learn more about what that means from our blog - https://upserve.com/inside-upserve - or by following us on Twitter and Instagram (@InsideUpserve).

===== About the Role =====
As Upserve quickly grows and scales our sales organization, our ability to onboard and develop our talent effectively and efficiently is key to our success. As the Sales Enablement Manager for our Direct Sales (SDR, Sales Executive, and Account Manager) and Channel Sales teams, you will deliver and execute on training programs, tools, and resources that make our sales teams’- day-to-day more efficient and effective. You will ensure our sales representatives have the skills needed to engage customers with a vision that challenges the status quo of restaurant tech and ability to drive pipeline and revenue through effective forecasting and adherence to our sales processes.

Day to day, this means:
- Partner with Learning & Development and sales management to execute on the strategy for sales training programs including onboarding, skills and product training and sales tools and processes for both entry level and experienced sales representatives.
- Act as the primary facilitator for all sales training with a focus on refreshing content based on product value, new products and features, competitive positioning, and internal processes
- Mentor and coach new hires and sales managers on Upserve’s sales strategy and processes
- Test and certify the sales teams following the completion of the new hire training program and at a regular cadence, as needed
- Assist with the organization of sales kickoffs and build content in partnership with product marketing, L&D, etc
- Evaluate training curriculum effectiveness and propose adjustments or new curriculum
- Work with vendors as needed to help develop and deliver sales training

===== The Right Ingredients =====
Above all else, all Upserve employees are united in our shared optimism, passion, and enthusiasm for the customers we support through our innovative product. In our daily work, we exemplify our values of grit, openness, empathy, impact, and curiosity. The right person for this role is career champion that is deeply invested in the growth and development of their teams. You a self-starter who can listen, quickly create insight, drive strategic vision, and deliver results.

Additional Requirements:
- BS/BA in a relevant field or commensurate work experience
- 3+ years of prior experience enabling sales teams with a focus on designing and delivering new hire and ongoing training
- Understanding of adult learning and development concepts and the leading solution selling methodologies
- Prior experience facilitating trainings and delivering presentations to cross-functional teams and executive leaders.
- Extraordinary presentation, written and verbal communication, engagement, and interpersonal skills.
- A comprehensive understanding of common SaaS sales strategies and sales processes
- Ability to influence and lead without organizational authority
-Frequent travel to our Providence, Rhode Island Headquarters is required

===== Upserve's "Mise En Place" =====
Above all else, all Upserve employees are united in our shared passion for the hospitality industry, our product, and the impact we can have on the owners and operators we serve. We have a track record of success, with 100%+ growth in the last 3 years. How do we do it? By providing great value to our customers, and by relentlessly focusing on the details - our Mise En Place (everything in its place).
- Our Net Promoter Scores over the last six months are higher than any other SMB software company
- Our SaaS 'quick ratio' and LTV to CAC is exceeding 4x, making us leaders in the market
- Our newest product features enjoy ~70% weekly active users and nearly 50% daily active users.
- Our leadership hails from top companies like OpenTable, TellMe, BrightCove, Microsoft, and McKinsey.
- Our Board and Investment Partners include Vista Equity Partners, First Round, and Pritzker.

But our focus on excellence doesn't stop there. We offer competitive employee benefits, including the following:
- 100% paid medical and dental coverage with the leading provider nationwide
- Flexible and unlimited time off - our policy is "take the time you need, when you need it"       
- A "family first" culture, with generous paid parental and caregiver leave
- 401(k) with built-in financial advisory services
- Quarterly wellness weeks, focused on mental, emotional AND physical health
- Catered healthy lunches daily, as well as organic healthy snacks in our office.
- On-Site dry cleaning pick-up for those who want it...and a flexible "come dressed" policy for others!

Each office has a unique culture, with multiple social clubs and activities driven by the interests of our people.  These range from UpSERVE – our volunteer and service group – to Upserve United our intramural league. As self-professed foodies, we also gather for the occasional “Supper Club”.

Last but not least, Upserve is proud to be an Equal Opportunity Employer! Beyond that, we also care deeply about creating a culture of inclusion, and about improving diversity in tech. We believe in being color brave, not color blind, and partner with a number of local organizations working to improve access to the tech industry for underrepresented groups. These include Project Include, Girls Who Code, Providence IntraCity Geeks, Code.org, PVD Lady Project, and Rosie's Girls to name a few.
Apply

Senior UX Engineer

EngineeringProvidence, RIFull-time

===== About Upserve =====
Upserve is the magic ingredient that helps restaurateurs thrive, putting everything they need in one place. In a single platform, Upserve offers the market-leading cloud point of sale for restaurants, Breadcrumb POS by Upserve; actionable analytics through Upserve HQ; transparent processing with Upserve Payments; mobile restaurant management with Upserve Live, and seamless integration with leading third-party restaurant apps via the Upserve Marketplace. Thousands of restaurants use Upserve to manage relationships with more than 57 million active diners, process over $12 billion in annual sales, and to serve over 36 million meals per month.

Upserve is headquartered in Providence with additional offices in San Francisco, New York City and Denver.  We believe that culture is a competitive advantage, and treat it as such -- our values of One Team, Impact, Empathy, Openness, Curiosity and Grit guide our daily actions.   Learn more about what that means from our blog - https://upserve.com/inside-upserve - or by following us on Twitter and Instagram (@InsideUpserve).

Upserve's Senior UX Engineers solve complex technical challenges with intuitive design. We primarily use React, React Native, TypeScript, and Babel. Our whole environment is container-based with the support of our world-class Infrastructure team. This role has a lot of freedom in choosing technologies for the products we will be building. Some of the responsibilities of this role include:
- Develop products that delight people, while maintaining a high quality bar
- Passionately share knowledge and best practices through team-based and one-on-one mentoring and guidance
- Engage eagerly in concepting and design of features with Product, Design, and Engineering teams
- Analyze user needs and determine technological feasibility of design within time and cost constraints and with the aim of optimizing operational efficiency
- Develop and direct testing and validation procedures
- Own and comfortably debug shipped features in a proactive, pragmatic manner

About you:
- You love collaborating in a fast-paced, creative team
- You are a builder who values craftsmanship, innovation, and creative problem-solving equally
- You learn from missteps
- You are passionate about the Upserve customer experience and are savvy with UX technologies

The ideal candidate is:
- Able to demonstrate excellent abilities with modern JavaScript development practices
- Fluent in HTML, CSS, and associated preprocessors and tools
- Have a keen sense of design communication, interaction and visual design
- Eager to garner feedback on your Pull Requests in order to grow
- Fully invested in the value of testable code and comfortable implementing testing frameworks such as Jest, Mocha, or Jasmine
- Able to prioritize effortlessly in the face of many competing interests by intuiting high-risk items
- Keen to contribute to accelerating the growth of an existing awesome team
- Well versed in instrumenting production releases to stay ahead of user and system events
===== Upserve's "Mise En Place" =====
Above all else, all Upserve employees are united in our shared passion for the hospitality industry, our product, and the impact we can have on the owners and operators we serve. We have a track record of success, with 100%+ growth in the last 3 years. How do we do it? By providing great value to our customers, and by relentlessly focusing on the details - our Mise En Place (everything in its place).
- Our Net Promoter Scores over the last six months are higher than any other SMB software company
- Our SaaS 'quick ratio' and LTV to CAC is exceeding 4x, making us leaders in the market
- Our newest product features enjoy ~70% weekly active users and nearly 50% daily active users.
- Our leadership hails from top companies like OpenTable, TellMe, BrightCove, Microsoft, and McKinsey.
- Our Board and Investment Partners include Vista Equity Partners, First Round, and Pritzker.

But our focus on excellence doesn't stop there. We offer competitive employee benefits, including the following:
- 100% paid medical and dental coverage with the leading provider nationwide
- Flexible and unlimited time off - our policy is "take the time you need, when you need it"       
- A "family first" culture, with generous paid parental and caregiver leave
- 401(k) with built-in financial advisory services
- Quarterly wellness weeks, focused on mental, emotional AND physical health
- Catered healthy lunches daily, as well as organic healthy snacks in our office.
- On-Site dry cleaning pick-up for those who want it...and a flexible "come dressed" policy for others!

Each office has a unique culture, with multiple social clubs and activities driven by the interests of our people.  These range from UpSERVE – our volunteer and service group – to Upserve United our intramural league. As self-professed foodies, we also gather for the occasional “Supper Club”.

Last but not least, Upserve is proud to be an Equal Opportunity Employer! Beyond that, we also care deeply about creating a culture of inclusion, and about improving diversity in tech. We believe in being color brave, not color blind, and partner with a number of local organizations working to improve access to the tech industry for underrepresented groups. These include Project Include, Girls Who Code, Providence IntraCity Geeks, Code.org, PVD Lady Project, and Rosie's Girls to name a few.
Apply

Software Engineer

EngineeringProvidence, RIFull-time

===== About Upserve =====
Upserve is the magic ingredient that helps restaurateurs thrive, putting everything they need in one place. In a single platform, Upserve offers the market-leading cloud point of sale for restaurants, Breadcrumb POS by Upserve; actionable analytics through Upserve HQ; transparent processing with Upserve Payments; mobile restaurant management with Upserve Live, and seamless integration with leading third-party restaurant apps via the Upserve Marketplace. Thousands of restaurants use Upserve to manage relationships with more than 57 million active diners, process over $12 billion in annual sales, and to serve over 36 million meals per month.

Upserve is headquartered in Providence with additional offices in San Francisco, New York City and Denver.  We believe that culture is a competitive advantage, and treat it as such -- our values of One Team, Impact, Empathy, Openness, Curiosity and Grit guide our daily actions.   Learn more about what that means from our blog - https://upserve.com/inside-upserve - or by following us on Twitter and Instagram (@InsideUpserve).

About the Upserve Platform
- Our platform is used by many 1000’s of restaurants and bars, collects data from 6+ point of sale systems, and has served over 57 million active diners.
- We have an extensive portfolio of products that solve hard problems for our hospitality customers. We help restaurants know what diners want to eat before those diners even know.
- Some of the technologies in our stack include React / React Native, Kinesis, DynamoDB, Machine Learning, RedShift, RDS, Aurora, Ruby, JavaScript, Docker, ECS, and have even built our own append-only datastore from the ground-up.
- We have a payments processing platform that processes tens of billions of dollars in transactions a year.
- Our engineering organization aims to minimize the impacts of Conway’s law by organizing into small teams that can drive from concept to production.
- We do 100’s of deploys a week and have a world-class Dev Ops team whose mission is to make our engineering team at large go faster.
- We are heavy github users and contribute to open source -- check a few of our github projects here, here, here, and here.
- We subscribe to the merits of a simplified lambda architecture for stream processing.

About the Software Engineer role
The Software Engineer is an integral member of the small team that is powering Upserve. You architect and scale the backend data processing infrastructure for our analytics, mobile and payments platforms. You build the network that handles billions of dollars and volumes of restaurant data. You work closely with Product, UX and Dev Ops to coordinate efforts, iterate on features, anticipate future customer needs, and inform the product roadmap. This role reports into Josh Chu, Director of Platform Engineering.

In a typical week at Upserve, you would…
- Kick off the week by participating in sprint planning, and discuss relevant topics with engineering peers.
- Participate in an Architectural Decision Record to develop a new feature or framework.
- Collaborate with our product and UX team to develop backend interfaces and clarify product requirements.
- Merge your latest feature that will drive product adoption.
- Participate in a blameless postmortem to help improve our application platform.
- Present what you shipped this week at our weekly science fair.
- Work on some of the most difficult and meaty problems that the company faces.

About you:
You are humble yet confident, forward-looking but grounded, thorough yet fast-moving -- in short, you are someone whom people want to work with.

Notably, you…
- Have 3-5+ years of experience in building software
- Build correct, well-tested systems and components, driving clarity even given loose direction and requirements.
- Take pride in your work and the value that it creates.
- Are a pragmatic idealist -- you strive for efficient and practical solutions not just theoretically ideal ones.
- Are a believer in moving fast with high quality; Speed and craftsmanship are friends not enemies.
- Enjoy talking about user functionality as much as you enjoy talking about functional programming.
- Feel a tremendous sense of urgency to get value to our customers, and you tap into that energy to drive, lead and motivate your colleagues to win.
- Are not afraid of taking risks. "Make better mistakes tomorrow" ... "The biggest risk of all is not taking one."have been involved with or would like to be involved with startups and love the challenges that come with them.
- Have worked with server-side frameworks like Ruby on Rails.
- Have built, optimized, and scaled real-time, event-driven, fault-tolerant, and distributed systems.
- Get excited about statistical methods and algorithms, and know when to choose the right data structure for the right task.
- Know when to employ different storage technologies (e.g. relational, simple file-based, graph-based, noSQL)
===== Upserve's "Mise En Place" =====
Above all else, all Upserve employees are united in our shared passion for the hospitality industry, our product, and the impact we can have on the owners and operators we serve. We have a track record of success, with 100%+ growth in the last 3 years. How do we do it? By providing great value to our customers, and by relentlessly focusing on the details - our Mise En Place (everything in its place).
- Our Net Promoter Scores over the last six months are higher than any other SMB software company
- Our SaaS 'quick ratio' and LTV to CAC is exceeding 4x, making us leaders in the market
- Our newest product features enjoy ~70% weekly active users and nearly 50% daily active users.
- Our leadership hails from top companies like OpenTable, TellMe, BrightCove, Microsoft, and McKinsey.
- Our Board and Investment Partners include Vista Equity Partners, First Round, and Pritzker.

But our focus on excellence doesn't stop there. We offer competitive employee benefits, including the following:
- 100% paid medical and dental coverage with the leading provider nationwide
- Flexible and unlimited time off - our policy is "take the time you need, when you need it"       
- A "family first" culture, with generous paid parental and caregiver leave
- 401(k) with built-in financial advisory services
- Quarterly wellness weeks, focused on mental, emotional AND physical health
- Catered healthy lunches daily, as well as organic healthy snacks in our office.
- On-Site dry cleaning pick-up for those who want it...and a flexible "come dressed" policy for others!

Each office has a unique culture, with multiple social clubs and activities driven by the interests of our people.  These range from UpSERVE – our volunteer and service group – to Upserve United our intramural league. As self-professed foodies, we also gather for the occasional “Supper Club”.

Last but not least, Upserve is proud to be an Equal Opportunity Employer! Beyond that, we also care deeply about creating a culture of inclusion, and about improving diversity in tech. We believe in being color brave, not color blind, and partner with a number of local organizations working to improve access to the tech industry for underrepresented groups. These include Project Include, Girls Who Code, Providence IntraCity Geeks, Code.org, PVD Lady Project, and Rosie's Girls to name a few.
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