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ABOUT THE ROLE

At Upserve, we understand that our partners are a critical part of our success. And as we continue to grow and expand our business, partners will play an even bigger role in our success. Our alliances and partnerships to-date have been opportunistic, and span a diverse group of third party consultants & vendors, system integrators and resellers. As Upserve expands our market share, we need to mature our partnership strategy, which in turn will increase our revenue contribution from partners. We are looking for a Director of Business Development, Strategic Partnerships, a new role within our partner organization. In this key leadership position, you will have responsibility to drive accelerated revenue growth for Upserve via our partner ecosystem. You will be chartered with identifying opportunities to initiate and/or deepen partner relationships, aligning referral and sales initiatives to partner capabilities, and implementing partner strategy in the field. Reporting directly to the head of sales, you will be shaping the future of partnerships at Upserve.

ABOUT YOU

Responsibilities:

  • Lead all aspects of deal execution from: identifying and developing accounts, meeting with partners, business case development, to deal structuring, negotiating contracts, and closing
  • Be able to cooperate and form alliance relationships to generate new customers
  • Develop long-term vision for how partnerships drive long-term growth
  • Enable a fast-paced SaaS sale, involving up to 5 decision makers, representing one to 10 restaurant locations nationwide.
  • Manage implementation, prioritization and visibility of the Partner Org initiatives.
  • Define the value proposition and value exchange for each of the partner roles at Upserve.
  • Implement a partner rewards program that enables our partner community while encouraging consistent referrals.
  • Collaborate closely with Marketing to create campaigns that attract new partners as well as design programs that enable our partners to win in the marketplace.
  • Lead a Partner Success team that enables and engages key partners, establishing Upserve as a provider of choice.
  • Monitor and improve overall organizational health in partnerships, build and implement our Partner Strategy.
  • Ensure right partner mix and contribution is in place, by using metrics and reporting mechanisms.
  • Establish key performance indicators that will determine the ultimate success of the partnership
  • Maintain a full understanding of our products and partnerships, industry insight, Partner specific insight, best practices and other information, and be able to strategically convey to prospective clients
  • Proactively assess and validate partner needs on an ongoing basis with high attention to detail

Qualifications:

  • Bachelor’s degree in business, marketing, communications, advertising or related field preferred.
  • 7+ years of progressive Partner sales management experience (SaaS) with rapid -growth technology companies.
  • Shown understanding of “Cloud Economics” and partner profitability in the cloud. You understand partner business and what drives partner behaviors and decision making and the various partner types.
  • Entrepreneurial attitude and willing to lead the business to the next level
  • Approaches problems in a rational manner using sound strategies that ensure effective resolutions.
  • Analytical and data-driven. Demonstrated past success in meeting demanding schedules and making trade off decisions when needed.
  • You can multi-task, you're self-motivated, driven and inspiring. You're highly organized and seek business impact through effective communication and presentations.
  • You are flexible and adapt quickly. We are in a fast paced, always evolving environment. Being comfortable with change and leveraging it is key.
  • Strong interpersonal skills with the proven ability to build and maintain productive relationships with channel partners, executive management, other company departments, and vendors. History of successful cross-functional projects and management.
  • You're comfortable with a fast pace and several moving parts, we move quickly and are defining an entire industry
  • You know how to take very broad challenges or opportunities and turn them into actionable projects with clear milestones and goals, with minimal guidance
  • Nice to have:
  • Prior hospitality experience
  • An MBA

ABOUT UPSERVE

Upserve is the magic ingredient that helps restaurateurs thrive by putting everything they need in one place. We are a leading restaurant management platform with a cloud-based Point of Sale (POS) system, data and analytics, inventory management and payments processing for small to midsize restaurants. Thousands of restaurants use Upserve to manage relationships with more than 57 million active diners, process over $12 billion in annual sales, and to serve over 36 million meals per month. Being a part of the Upserve team brings a plethora of amazing benefits and here are a few:

·         We’ll invest in your career. Upserve is growing quickly, and we’ll give you the opportunity to do the same. Through our internal learning and development resources and our partnership with Vista Equity Partners, you’ll have access to a number of professional development opportunities so that you can keep up with the company’s evolving needs. We care about your well being.

·         We offer a very robust medical and dental insurance coverage plan, offer tax savings plans for retirement and dependent care, subsidize your transportation costs, offer a generous and inclusive parental leave, and provide catered lunches/meal allowances. We offer competitive compensation packages. Our people matter! We don’t ignore the role that compensation has on motivation and performance so we strive to equitably compensate our people.

·         We’ve created an inclusive environment where everyone can thrive. Our customers are a diverse group, so we’re building a team that is too. Through our various D&I recruitment partnerships, intramural sports, quarterly engagement and feedback surveys, and more. We’re building an organization that provides our employees with the emotional and physical space to bring their best selves to work.

Want to know what it’s like to work at Upserve? Check out our Instagram, Inside Upserve.

Upserve is proud to be an Equal Opportunity Employer. We strive to have a team that is as diverse as the industry we serve. We partner with a number of local organizations working to improve access to the tech industry for underrepresented groups. All qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.

 

 

 

Apply

Business Development Representative

SalesProvidence, RIFull Time

ABOUT THE ROLE

Upserve is seeking Business Development Representatives (BDRs) to join our sales team.  This is a phenomenal way to develop your sales and business skills within a growing and dynamic technology company! If you value teamwork, personal achievement, and restaurants - you'll fit right in! As a BDR, you will kick off our sales process by spending your days researching prospective customers, creating outreach strategies, and identifying new sales opportunities. You will conduct exploratory conversations with potential customers, and use your business acumen to identify how Upserve's platform can help their restaurant succeed. Your success as a BDR will be measured by your seamless handoff of qualified leads to the sales team.  and  In doing all of this, you'll gain a deeper understanding of restaurant operations, how the Upserve platform technology can dramatically improve their businesses and employees' lives and gain the skills needed to be successful in sales or any other customer-facing role.

A typical day may include:

  • High volume outbound prospecting (80-120 activities/day) to qualify leads through calls, emails, and chat.
  • Utilizing industry knowledge to research and develop accounts, identify key players, and generate interest.
  • Scheduling introductory meetings for our regional Sales Executives to further assess a restaurant's needs.
  • Learning and maintaining in-depth knowledge of Upserve’s product and services offerings, unique value propositions in contrast to Upserve’s competitors.
  • Developing and implementing new prospecting strategies. 
  • Tracking and managing all of your activities and results in Salesforce.

First 30, 60, 90 Days:

Whether you have some prior sales experience or you're just getting started, we'll teach you everything you need to know! Upserve has developed a 2 week blended learning experience that combines workshop training with expert facilitators, engaging online learning, and robust skill training. Our dedication to learning and development puts our team in the best position to be meaningful contributors right from the start. Completing this two week "bootcamp" is essential for your success at Upserve. 

In your first 30 Days you will:

  • Pass our intensive two week bootcamp
  • Develop and articulate your Upserve pitch
  • Get up to speed on Upserve's product offerings
  • Learn how to navigate gatekeepers to determine the key decision maker

In your first 60 Days you will:

  • Continue improving your Upserve pitch and learn to navigate objections
  • Master the call and email workflows for your leads
  • Get decision makers to commit to meetings
  • Correctly enter lead notes and meetings in Salesforce

In your first 90 Days you will:

  • Master your Upserve pitch 
  • Increase your number of meetings set and meet your monthly goal
  • Independently manage daily schedule to meet metrics/expectations
 

ABOUT YOU

We're looking for BDRs with the following:

  • Grit: You possess a consistent drive to overachieve against your personal and professional goals.
  • Curiosity: You have a desire to learn about the restaurant industry, our customers’ pain points, and provide thoughtful solutions to their biggest problems.
  • Impact: You enjoy taking on big, important challenges as well as the small things, because you aim to provide value today. You can apply logic to problems and quickly analyze to provide a recommendation.
  • Empathy: In all of your actions, you strive to convey an understanding and respect for the needs of others. You keep the customer, not your own agenda, at the forefront of your decisions.
  • Openness: You are humble, acknowledge your strengths and weaknesses and take feedback well. You are able to self diagnose and translate that diagnosis into an actionable solution.
  • One Team: You can effectively and concisely communicate with your teammates to motivate and inspire prospects

 

QUALIFICATIONS

  • Excellent written and verbal communication skills
  • The desire to meet and exceed measurable performance goals
  • Natural curiosity and passion for your job
  • The technical aptitude to master our sales tools
  • The ability to deal with and thrive on objections and rejection on a daily basis
  • Prior Experience in the hospitality industry is a plus!
  

ABOUT UPSERVE

Upserve is the magic ingredient that helps restaurateurs thrive by putting everything they need in one place. We are a leading restaurant management platform with a cloud-based Point of Sale (POS) system, data and analytics, inventory management and payments processing for small to midsize restaurants. Thousands of restaurants use Upserve to manage relationships with more than 57 million active diners, process over $12 billion in annual sales, and to serve over 36 million meals per month. Being a part of the Upserve team brings a plethora of amazing benefits and here are a few:

We’ll invest in your career. Upserve is growing quickly, and we’ll give you the opportunity to do the same. Through our internal learning and development resources and our partnership with Vista Equity Partners, you’ll have access to a number of professional development opportunities so that you can keep up with the company’s evolving needs. We care about your well being.

We offer a very robust medical and dental insurance coverage plan, offer tax savings plans for retirement and dependent care, subsidize your transportation costs, offer a generous and inclusive parental leave, and provide catered lunches/meal allowances. We offer competitive compensation packages. Our people matter! We don’t ignore the role that compensation has on motivation and performance so we strive to equitably compensate our people.

We’ve created an inclusive environment where everyone can thrive. Our customers are a diverse group, so we’re building a team that is too. Through our various D&I recruitment partnerships, intramural sports, quarterly engagement and feedback surveys, and more. We’re building an organization that provides our employees with the emotional and physical space to bring their best selves to work.

 

Want to know what it’s like to work at Upserve? Check out our Instagram, Inside Upserve.

Upserve is proud to be an Equal Opportunity Employer. We strive to have a team that is as diverse as the industry we serve. We partner with a number of local organizations working to improve access to the tech industry for underrepresented groups. All qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.

Apply

Chief Technology Officer

TechnologyProvidence, RIFull Time

Upserve is looking for a Chief Technology Officer (CTO) to lead the company’s technology organization, with responsibility for the vision, leadership, and implementation of overall technology strategy and development and test processes. The role will require a passionate, business-oriented technology leader who can provide strategic leadership and management in the design and development of the major technical initiatives that support strategic business programs and facilitate revenue growth. The ideal candidate will be able to get into the details while providing strategic, technical, and operating expertise and guidance, and bringing creativity, vision, and passion to the technology organization. We are looking for a CTO who is a customer focused engineering leader with a sharp product sense to lead our Engineering and Product teams.

About the Role:

  • Lead Upserve’s technical teams to develop and execute on a product and platform vision for the company. Identify opportunities and risks for delivering the company’s services through technology and innovation. Assess obstacles and technical hurdles to success and recommend solutions.
  • Position the company through cutting-edge software, and other enterprise-wide applications and their alignment with the strategic direction of the business. 
  • Establish and implement short and long-term departmental goals, objectives, policies, and operating procedures.
  • Lead technology & business planning, project management and business analysis to achieve business goals by identifying and prioritizing development initiatives and setting timetables for the evaluation, development, and deployment of all technology-based services.
  • Develop enterprise objectives and budgets to facilitate the orderly and efficient capture, storage, processing, and dissemination of information.
  • Provide leadership for infrastructure & security teams ensuring high availability, security and scalability. Implement cloud solutions and evaluate solutions that expand the reach of the organization.
  • Define technical architecture & set vision for software development teams to ensure projects are delivered in a timely manner with expected user functionality and reliability.
  • Identify, evaluate, and execute new and innovative solutions and technologies that have proven results in the market pertaining to profitability, competitive advantage, cost savings, and ability to positively scale the Technology department with company growth.
  • Maintain a proactive information security posture of all technology systems.
  • Responsible for the development, review, and certification of all back-up, business continuity, and disaster recovery procedures and plans.
  • Evaluate overall operations and technology functions and recommend enhancements.

 

Responsibilities Include:

  • Evaluating and implementing improvements to the current system for ongoing innovation and disruption in the industry. 
  • Discover and implement new technologies that yield competitive advantage
  • Developing the company’s strategy for using technological resources
  • Ensuring technologies are used efficiently, profitably and securely
  • Supervise system infrastructure to ensure functionality and efficiency
  • Build quality assurance and data protection processes
  • Monitor KPIs and budgets to assess technological performance
  • Use stakeholders’ feedback to inform necessary improvements and adjustments to technology

Required Skills & Experience 

  • Proven experience as a CTO or similar leadership role
  • Proven ability to conduct technological analyses and research
  • BSc/BA in Computer Science, Engineering or a related field; MBA or other relevant graduate degree is a plus
  • The ideal candidate will have functional depth in technology and product development across all core competencies and prior experience as a CTO/CIO or as a second in command.
  • Ability to lead and inspire technology professionals to succeed in a fast changing and highly competitive market, keeping the team focused on strategies and tactics to best leverage the resources of a growing company.
  • Ability to communicate and collaborate with the non-technical parts of the business to get the entire company on the same page with regard to the roadmap and any challenges that arise. 
  • Maintain explicit efforts to share knowledge between functions and departments outside of Engineering/Product.
  • 10+ years of proven success as a complex technological environments with increasing responsibility in product development leadership.

About Upserve

Upserve is the magic ingredient that helps restaurateurs thrive by putting everything they need in one place. We are a leading restaurant management platform with a cloud-based Point of Sale (POS) system, data and analytics, inventory management and payments processing for small to midsize restaurants. Thousands of restaurants use Upserve to manage relationships with more than 57 million active diners, process over $12 billion in annual sales, and to serve over 36 million meals per month. Being a part of the Upserve team brings a plethora of amazing benefits and here are a few:
·         We’ll invest in your career. Upserve is growing quickly, and we’ll give you the opportunity to do the same. Through our internal learning and development resources and our partnership with Vista Equity Partners, you’ll have access to a number of professional development opportunities so that you can keep up with the company’s evolving needs. We care about your well being.
·         We offer a very robust medical and dental insurance coverage plan, offer tax savings plans for retirement and dependent care, subsidize your transportation costs, offer a generous and inclusive parental leave, and provide catered lunches/meal allowances. We offer competitive compensation packages. Our people matter! We don’t ignore the role that compensation has on motivation and performance so we strive to equitably compensate our people.
·         We’ve created an inclusive environment where everyone can thrive. Our customers are a diverse group, so we’re building a team that is too. Through our various D&I recruitment partnerships, intramural sports, quarterly engagement and feedback surveys, and more. We’re building an organization that provides our employees with the emotional and physical space to bring their best selves to work.

Want to know what it’s like to work at Upserve? Check out our Instagram, Inside Upserve.

Upserve is proud to be an Equal Opportunity Employer. We strive to have a team that is as diverse as the industry we serve. We partner with a number of local organizations working to improve access to the tech industry for underrepresented groups. All qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability

Apply

Manager, Software Engineering

TechnologyProvidence, RIFull Time

The Opportunity:

The Engineering Manager will lead a team of engineers in developing product features and enhancements for Upserve’s Inventory products.  This role will be essential in empowering not just your immediate team but those across the organization to collaborate on the continued success of Upserve's Inventory products.

You will facilitate architectural design discussions, provide key direction around company and industry goals, be a supportive and engaged sounding board for your team's needs, and most importantly you will empower your teams to deliver high quality, robust, gratifying experiences to Upsereve's customers.

Your team will grow along with their products, and you are keen to mentor and coach them along that journey. The Engineering Manager will lay the groundwork for career development and foster a culture of consistent feedback and steering that grants the engineers clarity and confidence on their direction.

Day to day responsibilities include: 

 
-Develop software solutions by studying information needs; conferring with users; studying systems flow, data usage, and work processes
-Collaborate to plan future roadmap and current sprints, understand and navigate through competing priorities, and estimate work requirements.
-Create an environment where team members understand the vision, are held accountable, meet commitments, and have strong software engineering discipline
-Lead agile approach to software delivery by working with product owners, increasing velocity by removing roadblocks, and resolving inefficiencies in processes and workflows.
-Develop, mentor, coach, and grow Engineers and hire additional well-qualified personnel
-Investigating problem areas; following the software development lifecycle
-Document and demonstrate solutions by developing documentation and clear code
-Prepare and install solutions by determining and designing system specifications, standards, and programming

 

Qualifications:

-Combination of education and experience in Frontend software development skills with strong knowledge of JavaScript and derivative languages and standards (i.e. TypeScript, ES5/6, etc.)
-Frontend framework experience using JavaScript with ReactJS, React Native, Backbone, or UIKit
-Backend framework experience using PHP and nodejs
-Experience working with ReST APIs and an ability to demonstrate knowledge of client-server communication protocols
-Knowledge of common database uses, ability to execute SQL commands, and ability to determine appropriate data structures and storage technologies
-Familiarity with command line tools like Git and NPM
-Experience using Amazon Web Services (AWS)
-Previous Engineering leadership experience or demonstrated leadership abilities. 
-Experience building, optimizing, and scaling event-driven, fault-tolerant, and distributed systems.
-Cross Functional interaction
-Ownership

 

What Upserve has to offer you:

Upserve is the magic ingredient that helps restaurateurs thrive by putting everything they need in one place. We are a leading restaurant management platform with a cloud-based Point of Sale (POS) system, data and analytics, inventory management and payments processing for small to midsize restaurants. Thousands of restaurants use Upserve to manage relationships with more than 57 million active diners, process over $12 billion in annual sales, and to serve over 36 million meals per month. Being a part of the Upserve team brings a plethora of amazing benefits and here are a few:

·         We’ll invest in your career. Upserve is growing quickly, and we’ll give you the opportunity to do the same. Through our internal learning and development resources and our partnership with Vista Equity Partners, you’ll have access to a number of professional development opportunities so that you can keep up with the company’s evolving needs. We care about your well being.

·         We we offer a very robust medical and dental insurance coverage plan, offer tax savings plans for retirement and dependent care, subsidize your transportation costs, offer a generous and inclusive parental leave, and provide catered lunches/meal allowances. We offer competitive compensation packages. Our people matter! We don’t ignore the role that compensation has on motivation and performance so we strive to equitably compensate our people.

·         We’ve created an inclusive environment where everyone can thrive. Our customers are a diverse group, so we’re building a team that is too. Through our various D&I recruitment partnerships, intramural sports, quarterly engagement and feedback surveys, and more. We’re building an organization that provides our employees with the emotional and physical space to bring their best selves to work.

Want to know what it’s like to work at Upserve? Check out our Instagram, Inside Upserve.

Upserve is proud to be an Equal Opportunity Employer. We strive to have a team that is as diverse as the industry we serve. We partner with a number of local organizations working to improve access to the tech industry for underrepresented groups. All qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.

Apply

Senior Backend Engineer

TechnologyProvidence, RIFull Time

The Opportunity: 

We’re on the hunt for a talented Senior Backend Engineer to join our team. Upserve’s Backend Engineers are an integral member of the small team that is powering Upserve. They architect and scale the backend data processing infrastructure for our analytics, mobile, and payments platforms. They build the network that handles billions of dollars and volumes of restaurant data. And they work closely with Product, UX, and Dev Ops to coordinate efforts, iterate on features, anticipate future customer needs, and inform the product roadmap. 

 

In a typical week at Upserve, you would…

- Kick off the week by participating in sprint planning, and discuss relevant topics with engineering peers.
- Participate in an Architectural Decision Record to develop a new feature or framework.
- Collaborate with our Product and UX team to develop backend interfaces and clarify product requirements.
- Merge your latest feature that will drive product adoption.
- Participate in a blameless postmortem to help improve our application platform.
- Present what you shipped this week at our weekly science fair.
- Work on some of the most difficult and meaty problems that the company faces.
- Share your knowledge with other developers through mentorship.

About you:

 
You are humble yet confident, forward-looking but grounded, thorough yet fast-moving -- in short, you are someone whom people want to work with.

 

Qualifications:

- Have 3+ years of professional experience in building software
- Build correct, well-tested systems and components, driving clarity even given loose direction and requirements
- Take pride in your work and the value that it creates
- Are a pragmatic idealist -- you strive for efficient and practical solutions not just theoretically ideal ones
- Are a believer in moving fast with high quality; Speed and craftsmanship are friends not enemies
- Enjoy talking about user functionality as much as you enjoy talking about functional programming
- Feel a tremendous sense of urgency to get value to our customers, and you tap into that energy to drive, lead and motivate your colleagues to win
- Have worked with server-side frameworks like Ruby on Rails
- Java experience is needed for this role
- PHP experience is a nice to have
- Have built, optimized, and scaled real-time, event-driven, fault-tolerant, and distributed systems
- Get excited about statistical methods and algorithms, and know when to choose the right data structure for the right task
- Know when to employ different storage technologies (e.g. relational, simple file-based, graph-based, noSQL)

This position is based in our Providence, Rhode Island HQ and is eligible for a flexible work schedule/ partial remote work.

About Upserve

Upserve is the magic ingredient that helps restaurateurs thrive by putting everything they need in one place. We are a leading restaurant management platform with a cloud-based Point of Sale (POS) system, data and analytics, inventory management and payments processing for small to midsize restaurants. Thousands of restaurants use Upserve to manage relationships with more than 57 million active diners, process over $12 billion in annual sales, and to serve over 36 million meals per month. Being a part of the Upserve team brings a plethora of amazing benefits and here are a few:
·         We’ll invest in your career. Upserve is growing quickly, and we’ll give you the opportunity to do the same. Through our internal learning and development resources and our partnership with Vista Equity Partners, you’ll have access to a number of professional development opportunities so that you can keep up with the company’s evolving needs. We care about your well being.
·         We offer a very robust medical and dental insurance coverage plan, offer tax savings plans for retirement and dependent care, subsidize your transportation costs, offer a generous and inclusive parental leave, and provide catered lunches/meal allowances. We offer competitive compensation packages. Our people matter! We don’t ignore the role that compensation has on motivation and performance so we strive to equitably compensate our people.
·         We’ve created an inclusive environment where everyone can thrive. Our customers are a diverse group, so we’re building a team that is too. Through our various D&I recruitment partnerships, intramural sports, quarterly engagement and feedback surveys, and more. We’re building an organization that provides our employees with the emotional and physical space to bring their best selves to work.

Want to know what it’s like to work at Upserve? Check out our Instagram, Inside Upserve.

Upserve is proud to be an Equal Opportunity Employer. We strive to have a team that is as diverse as the industry we serve. We partner with a number of local organizations working to improve access to the tech industry for underrepresented groups. All qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability

Apply

Field Account Executive

SalesNew York, NYFull Time

ABOUT THE ROLE

As a Regional Account Executive, you will work with our customers to identify ways that they could grow their business through better use of data on their customers, menu, and service staff. In order to do this effectively you must maintain in-depth industry knowledge including marketplace conditions, and competitor positioning in your geographic area. Each month you will drive the sales cycle from generating leads, to demonstrations, to closing deals.

 

A TYPICAL DAY MAY INCLUDE:

  • Becoming an expert in our industry, the product, and our restaurateurs 
  • Working 100% remotely, and living locally in your sales region
  • Carrying out the whole sales cycle which includes: identifying and developing leads, meeting with your clients, creating value propositions, structuring financial deals, negotiating contracts, and closing deals. 
  • Close business consistently if not above quota
  • Conducting discovery calls and visits with customers to identify their business challenges
  • Successfully running online and in person demonstrations of Upserve with restaurateurs and restaurant owners

The Account Executive is also responsible for maintaining up-to-date records within Upserve's CRM solution as well as for processing the sales quote and order in an accurate manner. This includes capturing all sales related tasks in the customer's opportunity record, and moving through all sales stages in the process.  

ABOUT YOU

We're looking for Account Executive with the following:

  • Grit: You possess a consistent drive to overachieve against your personal and professional goals.
  • Curiosity: You have a desire to learn about the restaurant industry, our customers’ pain points, and provide thoughtful solutions to their biggest problems.
  • Impact: You enjoy taking on big, important challenges as well as the small things, because you aim to provide value today. You can apply logic to problems and quickly analyze to provide a recommendation.
  • Empathy: In all of your actions, you strive to convey an understanding and respect for the needs of others. You keep the customer, not your own agenda, at the forefront of your decisions.
  • Openness: You are humble, acknowledge your strengths and weaknesses and take feedback well. You are able to self diagnose and translate that diagnosis into an actionable solution.
  • One Team: You can effectively and concisely communicate with your teammates to motivate and inspire prospects

 

Qualifications:

  • 3-5 years of experience in a sales role (with closing/quota carrying experience)
  • Familiarity and proficiency with full lifecycle sales process management 
  • Understanding of solution-based consultative sales
  • Professional poise and confidence while communicating with executives
  • Salesforce or comparable CRM experience to manage and organize pipeline
  • Committed to a culture of positivity and high performance
  • Value feedback, and thrive on constant improvement and learning
  • Strong work ethic, and a self-driven desire to succeed

  • Excellent written and verbal communication

Not a must, but a plus

  • Prior Experience in the hospitality industry, and using restaurant technology such as POS 
  • Experience selling in a SaaS environment

 

ABOUT UPSERVE

Upserve is the magic ingredient that helps restaurateurs thrive by putting everything they need in one place. We are a leading restaurant management platform with a cloud-based Point of Sale (POS) system, data and analytics, inventory management and payments processing for small to midsize restaurants. Thousands of restaurants use Upserve to manage relationships with more than 57 million active diners, process over $12 billion in annual sales, and to serve over 36 million meals per month. Being a part of the Upserve team brings a plethora of amazing benefits and here are a few:

We’ll invest in your career. Upserve is growing quickly, and we’ll give you the opportunity to do the same. Through our internal learning and development resources and our partnership with Vista Equity Partners, you’ll have access to a number of professional development opportunities so that you can keep up with the company’s evolving needs. We care about your well being.

We offer a very robust medical and dental insurance coverage plan, offer tax savings plans for retirement and dependent care, subsidize your transportation costs, offer a generous and inclusive parental leave, and provide catered lunches/meal allowances. We offer competitive compensation packages. Our people matter! We don’t ignore the role that compensation has on motivation and performance so we strive to equitably compensate our people.

We’ve created an inclusive environment where everyone can thrive. Our customers are a diverse group, so we’re building a team that is too. Through our various D&I recruitment partnerships, intramural sports, quarterly engagement and feedback surveys, and more. We’re building an organization that provides our employees with the emotional and physical space to bring their best selves to work.

Want to know what it’s like to work at Upserve? Check out our Instagram, Inside Upserve.

Upserve is proud to be an Equal Opportunity Employer. We strive to have a team that is as diverse as the industry we serve. We partner with a number of local organizations working to improve access to the tech industry for underrepresented groups. All qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.


Apply

Field Account Executive

SalesBoston, MAFull Time

ABOUT THE ROLE

As a Field Account Executive, you will work with our customers to identify ways that they could grow their business through better use of data on their customers, menu, and service staff. In order to do this effectively you must maintain in-depth industry knowledge including marketplace conditions, and competitor positioning in your geographic area. Each month you will drive the sales cycle from generating leads, to demonstrations, to closing deals.

 

A TYPICAL DAY MAY INCLUDE:

  • Becoming an expert in our industry, the product, and our restaurateurs 
  • Working 100% remotely, and living locally in your sales region
  • Carrying out the whole sales cycle which includes: identifying and developing leads, meeting with your clients, creating value propositions, structuring financial deals, negotiating contracts, and closing deals. 
  • Close business consistently if not above quota
  • Conducting discovery calls and visits with customers to identify their business challenges
  • Successfully running online and in person demonstrations of Upserve with restaurateurs and restaurant owners

The Account Executive is also responsible for maintaining up-to-date records within Upserve's CRM solution as well as for processing the sales quote and order in an accurate manner. This includes capturing all sales related tasks in the customer's opportunity record, and moving through all sales stages in the process.

ABOUT YOU

 

We're looking for Account Executive with the following:

  • Grit: You possess a consistent drive to overachieve against your personal and professional goals.
  • Curiosity: You have a desire to learn about the restaurant industry, our customers’ pain points, and provide thoughtful solutions to their biggest problems.
  • Impact: You enjoy taking on big, important challenges as well as the small things, because you aim to provide value today. You can apply logic to problems and quickly analyze to provide a recommendation.
  • Empathy: In all of your actions, you strive to convey an understanding and respect for the needs of others. You keep the customer, not your own agenda, at the forefront of your decisions.
  • Openness: You are humble, acknowledge your strengths and weaknesses and take feedback well. You are able to self diagnose and translate that diagnosis into an actionable solution.
  • One Team: You can effectively and concisely communicate with your teammates to motivate and inspire prospects

 

Qualifications:

  • 3-5 years of experience in a sales role (with closing/quota carrying experience)
  • Familiarity and proficiency with full lifecycle sales process management 
  • Understanding of solution-based consultative sales
  • Professional poise and confidence while communicating with executives
  • Salesforce or comparable CRM experience to manage and organize pipeline
  • Committed to a culture of positivity and high performance
  • Value feedback, and thrive on constant improvement and learning
  • Strong work ethic, and a self-driven desire to succeed

 

  • Excellent written and verbal communication

Not a must, but a plus

  • Prior Experience in the hospitality industry, and using restaurant technology such as POS 
  • Experience selling in a SaaS environment

 

ABOUT UPSERVE

Upserve is the magic ingredient that helps restaurateurs thrive by putting everything they need in one place. We are a leading restaurant management platform with a cloud-based Point of Sale (POS) system, data and analytics, inventory management and payments processing for small to midsize restaurants. Thousands of restaurants use Upserve to manage relationships with more than 57 million active diners, process over $12 billion in annual sales, and to serve over 36 million meals per month. Being a part of the Upserve team brings a plethora of amazing benefits and here are a few:

We’ll invest in your career. Upserve is growing quickly, and we’ll give you the opportunity to do the same. Through our internal learning and development resources and our partnership with Vista Equity Partners, you’ll have access to a number of professional development opportunities so that you can keep up with the company’s evolving needs. We care about your well being.

We offer a very robust medical and dental insurance coverage plan, offer tax savings plans for retirement and dependent care, subsidize your transportation costs, offer a generous and inclusive parental leave, and provide catered lunches/meal allowances. We offer competitive compensation packages. Our people matter! We don’t ignore the role that compensation has on motivation and performance so we strive to equitably compensate our people.

We’ve created an inclusive environment where everyone can thrive. Our customers are a diverse group, so we’re building a team that is too. Through our various D&I recruitment partnerships, intramural sports, quarterly engagement and feedback surveys, and more. We’re building an organization that provides our employees with the emotional and physical space to bring their best selves to work.

 

Want to know what it’s like to work at Upserve? Check out our Instagram, Inside Upserve.

Upserve is proud to be an Equal Opportunity Employer. We strive to have a team that is as diverse as the industry we serve. We partner with a number of local organizations working to improve access to the tech industry for underrepresented groups. All qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.

 

 

Apply

Field Account Executive

SalesSeattle, WAFull Time

ABOUT THE ROLE

As a Regional Account Executive, you will work with our customers to identify ways that they could grow their business through better use of data on their customers, menu, and service staff. In order to do this effectively you must maintain in-depth industry knowledge including marketplace conditions, and competitor positioning in your geographic area. Each month you will drive the sales cycle from generating leads, to demonstrations, to closing deals.

 

A TYPICAL DAY MAY INCLUDE:

  • Becoming an expert in our industry, the product, and our restaurateurs 
  • Working 100% remotely, and living locally in your sales region
  • Carrying out the whole sales cycle which includes: identifying and developing leads, meeting with your clients, creating value propositions, structuring financial deals, negotiating contracts, and closing deals. 
  • Close business consistently if not above quota
  • Conducting discovery calls and visits with customers to identify their business challenges
  • Successfully running online and in person demonstrations of Upserve with restaurateurs and restaurant owners

The Account Executive is also responsible for maintaining up-to-date records within Upserve's CRM solution as well as for processing the sales quote and order in an accurate manner. This includes capturing all sales related tasks in the customer's opportunity record, and moving through all sales stages in the process.

ABOUT YOU

 

We're looking for Account Executive with the following:

  • Grit: You possess a consistent drive to overachieve against your personal and professional goals.
  • Curiosity: You have a desire to learn about the restaurant industry, our customers’ pain points, and provide thoughtful solutions to their biggest problems.
  • Impact: You enjoy taking on big, important challenges as well as the small things, because you aim to provide value today. You can apply logic to problems and quickly analyze to provide a recommendation.
  • Empathy: In all of your actions, you strive to convey an understanding and respect for the needs of others. You keep the customer, not your own agenda, at the forefront of your decisions.
  • Openness: You are humble, acknowledge your strengths and weaknesses and take feedback well. You are able to self diagnose and translate that diagnosis into an actionable solution.
  • One Team: You can effectively and concisely communicate with your teammates to motivate and inspire prospects

 

Qualifications:

  • 3-5 years of experience in a sales role (with closing/quota carrying experience)
  • Familiarity and proficiency with full lifecycle sales process management 
  • Understanding of solution-based consultative sales
  • Professional poise and confidence while communicating with executives
  • Salesforce or comparable CRM experience to manage and organize pipeline
  • Committed to a culture of positivity and high performance
  • Value feedback, and thrive on constant improvement and learning
  • Strong work ethic, and a self-driven desire to succeed

 

  • Excellent written and verbal communication

Not a must, but a plus

  • Prior Experience in the hospitality industry, and using restaurant technology such as POS 
  • Experience selling in a SaaS environment

 

ABOUT UPSERVE

Upserve is the magic ingredient that helps restaurateurs thrive by putting everything they need in one place. We are a leading restaurant management platform with a cloud-based Point of Sale (POS) system, data and analytics, inventory management and payments processing for small to midsize restaurants. Thousands of restaurants use Upserve to manage relationships with more than 57 million active diners, process over $12 billion in annual sales, and to serve over 36 million meals per month. Being a part of the Upserve team brings a plethora of amazing benefits and here are a few:

We’ll invest in your career. Upserve is growing quickly, and we’ll give you the opportunity to do the same. Through our internal learning and development resources and our partnership with Vista Equity Partners, you’ll have access to a number of professional development opportunities so that you can keep up with the company’s evolving needs. We care about your well being.

We offer a very robust medical and dental insurance coverage plan, offer tax savings plans for retirement and dependent care, subsidize your transportation costs, offer a generous and inclusive parental leave, and provide catered lunches/meal allowances. We offer competitive compensation packages. Our people matter! We don’t ignore the role that compensation has on motivation and performance so we strive to equitably compensate our people.

We’ve created an inclusive environment where everyone can thrive. Our customers are a diverse group, so we’re building a team that is too. Through our various D&I recruitment partnerships, intramural sports, quarterly engagement and feedback surveys, and more. We’re building an organization that provides our employees with the emotional and physical space to bring their best selves to work.

 

Want to know what it’s like to work at Upserve? Check out our Instagram, Inside Upserve.

Upserve is proud to be an Equal Opportunity Employer. We strive to have a team that is as diverse as the industry we serve. We partner with a number of local organizations working to improve access to the tech industry for underrepresented groups. All qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.

 

 

 

Apply

Field Account Executive

SalesMinneapolis, MNFull Time

ABOUT THE ROLE

As a Regional Account Executive, you will work with our customers to identify ways that they could grow their business through better use of data on their customers, menu, and service staff. In order to do this effectively you must maintain in-depth industry knowledge including marketplace conditions, and competitor positioning in your geographic area. Each month you will drive the sales cycle from generating leads, to demonstrations, to closing deals.

 

A TYPICAL DAY MAY INCLUDE:

  • Becoming an expert in our industry, the product, and our restaurateurs 
  • Working 100% remotely, and living locally in your sales region
  • Carrying out the whole sales cycle which includes: identifying and developing leads, meeting with your clients, creating value propositions, structuring financial deals, negotiating contracts, and closing deals. 
  • Close business consistently if not above quota
  • Conducting discovery calls and visits with customers to identify their business challenges
  • Successfully running online and in person demonstrations of Upserve with restaurateurs and restaurant owners

The Account Executive is also responsible for maintaining up-to-date records within Upserve's CRM solution as well as for processing the sales quote and order in an accurate manner. This includes capturing all sales related tasks in the customer's opportunity record, and moving through all sales stages in the process.

 

ABOUT YOU

 

We're looking for Account Executive with the following:

  • Grit: You possess a consistent drive to overachieve against your personal and professional goals.
  • Curiosity: You have a desire to learn about the restaurant industry, our customers’ pain points, and provide thoughtful solutions to their biggest problems.
  • Impact: You enjoy taking on big, important challenges as well as the small things, because you aim to provide value today. You can apply logic to problems and quickly analyze to provide a recommendation.
  • Empathy: In all of your actions, you strive to convey an understanding and respect for the needs of others. You keep the customer, not your own agenda, at the forefront of your decisions.
  • Openness: You are humble, acknowledge your strengths and weaknesses and take feedback well. You are able to self diagnose and translate that diagnosis into an actionable solution.
  • One Team: You can effectively and concisely communicate with your teammates to motivate and inspire prospects

 

Qualifications:

  • 3-5 years of experience in a sales role (with closing/quota carrying experience)
  • Familiarity and proficiency with full lifecycle sales process management 
  • Understanding of solution-based consultative sales
  • Professional poise and confidence while communicating with executives
  • Salesforce or comparable CRM experience to manage and organize pipeline
  • Committed to a culture of positivity and high performance
  • Value feedback, and thrive on constant improvement and learning
  • Strong work ethic, and a self-driven desire to succeed
  • Excellent written and verbal communication

Not a must, but a plus

  • Prior Experience in the hospitality industry, and using restaurant technology such as POS 
  • Experience selling in a SaaS environment

ABOUT UPSERVE

Upserve is the magic ingredient that helps restaurateurs thrive by putting everything they need in one place. We are a leading restaurant management platform with a cloud-based Point of Sale (POS) system, data and analytics, inventory management and payments processing for small to midsize restaurants. Thousands of restaurants use Upserve to manage relationships with more than 57 million active diners, process over $12 billion in annual sales, and to serve over 36 million meals per month. Being a part of the Upserve team brings a plethora of amazing benefits and here are a few:

We’ll invest in your career. Upserve is growing quickly, and we’ll give you the opportunity to do the same. Through our internal learning and development resources and our partnership with Vista Equity Partners, you’ll have access to a number of professional development opportunities so that you can keep up with the company’s evolving needs. We care about your well being.

We offer a very robust medical and dental insurance coverage plan, offer tax savings plans for retirement and dependent care, subsidize your transportation costs, offer a generous and inclusive parental leave, and provide catered lunches/meal allowances. We offer competitive compensation packages. Our people matter! We don’t ignore the role that compensation has on motivation and performance so we strive to equitably compensate our people.

We’ve created an inclusive environment where everyone can thrive. Our customers are a diverse group, so we’re building a team that is too. Through our various D&I recruitment partnerships, intramural sports, quarterly engagement and feedback surveys, and more. We’re building an organization that provides our employees with the emotional and physical space to bring their best selves to work.

Want to know what it’s like to work at Upserve? Check out our Instagram, Inside Upserve.

Upserve is proud to be an Equal Opportunity Employer. We strive to have a team that is as diverse as the industry we serve. We partner with a number of local organizations working to improve access to the tech industry for underrepresented groups. All qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.

 

 

Apply

Senior Account Executive

SalesProvidence, RIFull Time

ABOUT THE ROLE

Senior Account Executives at Upserve are responsible for analyzing a customer’s business objectives and advising customers on the value of Upserve’s platform as it pertains to their restaurant operations. Additionally, they provide consultations on how to best support our cloud-based Point of Sale and the Upserve HQ analytics product by designing a solution that integrates all technology, networking, hardware, and 3rd party applications into the platform.

Responsibilities:

·         Consult with prospective customers on their technology and operations needs

·         Design a technical and operational solution for single and multi-location restaurants

·         Engage in technical discussions with potential clients through demonstrations and presentations

·         Analyze the costs currently paid by a customer, and projecting costs and savings with Upserve

·         Forecast weekly and monthly revenue projections and maintaining customer records in Salesforce 

ABOUT YOU

Qualifications:

  • 2 to 5 years of progressive Sales experience advising SMB operations through use of SaaS/technology, a full lifecycle sales process management
  • Proficiency with revenue forecasting and data reporting; Salesforce experience highly preferred
  • Prior experience in the hospitality industry, and using restaurant technology such as POS, highly preferred 
  • Understanding of solution-based consultative sales
  • Professional poise and confidence while communicating with executives
  • Salesforce or comparable CRM experience to manage and organize pipeline
  • Committed to a culture of positivism and high performance
  • Value feedback, and thrive on constant improvement and learning
  • Strong work ethic, and a self-driven desire to succeed
  • Excellent written and verbal communication

 ABOUT UPSERVE

Upserve is the magic ingredient that helps restaurateurs thrive by putting everything they need in one place. We are a leading restaurant management platform with a cloud-based Point of Sale (POS) system, data and analytics, inventory management and payments processing for small to midsize restaurants. Thousands of restaurants use Upserve to manage relationships with more than 57 million active diners, process over $12 billion in annual sales, and to serve over 36 million meals per month. Being a part of the Upserve team brings a plethora of amazing benefits and here are a few:

  • We’ll invest in your career. Upserve is growing quickly, and we’ll give you the opportunity to do the same. Through our internal learning and development resources and our partnership with Vista Equity Partners, you’ll have access to a number of professional development opportunities so that you can keep up with the company’s evolving needs. We care about your well being.
  • We pay 100% of your medical and dental insurance coverage, offer tax savings plans for retirement and dependent care, subsidize your transportation costs, offer a generous and inclusive parental leave, and provide catered lunches/meal allowances. We offer competitive compensation packages. Our people matter! We don’t ignore the role that compensation has on motivation and performance so we strive to equitably compensate our people.
  • We’ve created an inclusive environment where everyone can thrive. Our customers are a diverse group, so we’re building a team that is too. Through our various D&I recruitment partnerships, intramural sports, quarterly engagement and feedback surveys, and more. We’re building an organization that provides our employees with the emotional and physical space to bring their best selves to work.

Want to know what it’s like to work at Upserve? Check out our Instagram, Inside Upserve.

Upserve is proud to be an Equal Opportunity Employer. We strive to have a team that is as diverse as the industry we serve. We partner with a number of local organizations working to improve access to the tech industry for underrepresented groups. All qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.

Apply

Assistant Controller

FinanceProvidence, RIFull Time

ABOUT THE ROLE

 

Reporting to the Corporate Controller, the Assistant controller is responsible for managing the Consolidated Financial Close Process, General Ledger, Capital accounting, Accounting policies and Procedures, Consolidation, and the integration of our global accounting operations. The General Ledger function involves the management of the trial balance for the central functions and the Company's subsidiaries, the monthly close process, the proper accounting for all transactions, including accounting research where necessary, reconciliations, and internal processes and controls that impact the general ledger. The Assistant Controller is responsible for managing the accounting/close operations and works cross functionally with FP&A and the Company's operational financial leads.

 

Importantly, the Assistant Controller will play a highly-visible and key role in the overall finance organization and with the Company's Senior Leadership Team. The position will be instrumental in enhancing processes and procedures to improve and streamline accounting operations and overall reporting. 


 

Responsibilities:

  •  Plays a key role in the oversight of the Company’s financial reporting, accounting policies and compliance.
  • Manages and is responsible for month-end closing functions, financial reporting and balance sheet reconciliations, journal entry processing and review
  • Ensures that process improvement activities are continuously evaluated so that the department operates effectively and efficiently
  • Supervises the creation, maintenance, distribution and compliance with accounting policies and associated research around Generally Accepted Accounting Principles (GAAP).
  • Assists in technical accounting determinations for revenue recognition arrangements, stock compensation arrangements and business combinations (as needed).
  • Assists as liaison to external auditors and assists external auditors with access to confidential financial information as required completing respective audits.
  • Assists FP&A team with budget vs. actual analyses and forecasting.
  • Assists with special projects as needed, such as system implementations, office (domestic and International) openings and set-up, etc.
  • Participates in or leads enterprise or other special projects, supports and guides other department managers in cross functional projects.

REQUIRED SKILLS & EXPERIENCE

  • Bachelor's degree in Accounting or Equivalent major
  • CPA
  • Minimum of 3 years of progressive accounting management roles in high-growth, technology SaaS companies
  • Minimum of 3 years with hands-on experience in managing accounting operations, the monthly/quarterly accounting close and preparation of financial statements; knowledge of internal control program
  • Strong technical knowledge of accounting (i.e., GAAP)
  • Software as a Service (SaaS) revenue recognition experience
  • Track record of driving organizational change and improving a function
  • Demonstrated ability to interact with and influence management and contributors at all levels of the organization
  • A proven leader in training and developing high-performing individuals; a proactive leader and effective coach committed to the development and engagement of their team
  • Strong interpersonal skills: the ability to build relationships, a good listener with outstanding interpersonal influencing qualities and a natural, effective consultative style
  • Ability to respond to, prioritize effectively and meet deadlines while maintaining the highest of standards of completeness and accuracy
  • Effective and decisive under pressure
  • Independent/flexible problem-solver with ability to positively cope with change

Preferred Skills & Experience

  • Public company audit experience strongly preferred
  • Strong experience with one or more financial ERP/General ledger systems, Netsuite preferred

ABOUT UPSERVE

Upserve is the magic ingredient that helps restaurateurs thrive by putting everything they need in one place. We are a leading restaurant management platform with a cloud-based Point of Sale (POS) system, data and analytics, inventory management and payments processing for small to midsize restaurants. Thousands of restaurants use Upserve to manage relationships with more than 57 million active diners, process over $12 billion in annual sales, and to serve over 36 million meals per month. Being a part of the Upserve team brings a plethora of amazing benefits and here are a few:

 

  •  We’ll invest in your career. Upserve is growing quickly, and we’ll give you the opportunity to do the same. Through our internal learning and development resources and our partnership with Vista Equity Partners, you’ll have access to a number of professional development opportunities so that you can keep up with the company’s evolving needs. We care about your well being
  •  We offer a very robust medical and dental insurance coverage plan, offer tax savings plans for retirement and dependent care, subsidize your transportation costs, offer a generous and inclusive parental leave, and provide catered lunches/meal allowances. We offer competitive compensation packages. Our people matter! We don’t ignore the role that compensation has on motivation and performance so we strive to equitably compensate our people.
  • We’ve created an inclusive environment where everyone can thrive. Our customers are a diverse group, so we’re building a team that is too. Through our various D&I recruitment partnerships, intramural sports, quarterly engagement and feedback surveys, and more. We’re building an organization that provides our employees with the emotional and physical space to bring their best selves to work.

Want to know what it’s like to work at Upserve? Check out our Instagram, Inside Upserve.

Upserve is proud to be an Equal Opportunity Employer. We strive to have a team that is as diverse as the industry we serve. We partner with a number of local organizations working to improve access to the tech industry for underrepresented groups. All qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.


Apply

Customer Support Specialist

Customer ServiceDenver, COFull Time

ABOUT THE ROLE

 

Our Customer Support Specialist understand that our Customers are the magic ingredient. They make it easier for restaurant owners to run their business while respecting their time. Customer Support Specialists are obsessed with problem-solving and efficiently resolving customer issues. They are highly empathetic and natural educators - understanding the stress restaurateurs encounter.  This is a fast-paced, collaborative environment all working towards common goals.

 

Responsibilities: 

 

  • Fielding inbound customer phone, chat and email inquiries
  • Listening and understanding customer needs and concerns
  • Identifying technical issues and use appropriate troubleshooting steps leading to resolution
  • Keeping detailed notes in SFDC on customer interactions
  • Handling customer requests, provide appropriate solutions and alternatives
  • Ability to achieve daily / weekly / monthly expectations
  • Managing customer expectations regarding estimated response times for issue resolution 
  • Expediting service in situations requiring urgent attention as determined by management
  • Identifying opportunities for improvement and contributes to solutions to enhance workflow efficiency and enhance the customer’s experience

 

***Upserve provides 24/7/365 support for our customers; therefore, shift start times vary between 6:00am and 12:00pm. 

ABOUT YOU

 

Qualifications:

 

  • Associate's Degree or Bachelor's degree in related field is preferred
  • 1-3 years Customer Service experience
  • Restaurant experience is preferred
  • Professional and effective communications skills – both verbal and written.
  • Ability to effectively interact and maintain professionalism with customers via phone and email
  • Ability to follow through on both verbal and written instructions and effectively adhere to Upserve’s processes and workflows
  • Fluent in Spanish is preferred but not required
  • Ability to multi-task, prioritize and organize multiple tasks concurrently while meeting deadlines
  • Ability to work independently and as part of a team in a customer-driven, fast-paced environment
Apply

Associate Project Manager

Customer OperationsProvidence, RIFull Time

ABOUT THE ROLE

The Project Manager (PM) will be responsible for implementing large cross-functional projects. The PM will work with minimal direction in a fast-paced environment while supporting the organizational culture of continuous process improvement. As an integral part of the Upserve Operations Team, duties may include, but are not limited to, creating a Needs Assessment, High-Level Business Requirements, Cost Benefit Analysis (CBA), Risk Mitigation Strategy, Workflow Design documentation (Process Maps), Project Plan development and maintenance, Timeline Adherence, Change Management, and Project Deliverable Analysis. Developing and maintaining Salesforce reports and reporting dashboards for the Operations team is also a key requirement.

Responsibilites: 


Financial Management, which includes:

  • Monitoring program and project budgets against plans, and preparing analysis if established thresholds are not met.
  • Coordinating internal efforts to produce costing and pricing on new products and change requests/ enhancements.
  • Manage actual results against forecasted targets.
  • Creating and maintaining Salesforce reports to review targets, forecasts, etc.

Relationship Management, which includes:

  • Acting as primary point of contact for vendor management, internal cross-functional teams, and Operations Management Team.
  • Managing cross-functional teams and collaborating very closely with internal and external stakeholders to obtain accurate Business Requirements.
  • Responsible for written and verbal communications regarding program status, issues, and escalations.

 Project Management, which includes:

  • Ensuring delivery on major milestones, tracks achievement of performance.
  • Managing overall progress of the various assigned project activities through the driving of cross functional collaboration and execution of deliverables.
  • Interfacing with appropriate stakeholders to clearly define Project Scope. 
  • Developing Business Requirements according to established Project Management Standards.
  • Managing project timelines, cross-functional teams, and interdepartmental communications. 
  • Maintaining Project Plans and tracking logs as appropriate.
  • Managing the change request process during the Project Life Cycle.
  • Developing Salesforce reporting and dashboards in order to track key metrics for success of each project.

Workforce & Administration, which includes:

  • Leading cross functional teams for the purpose of executing on deliverables.
  • Allocating resources and tracking performance according to plan.
  • Providing regular status reports to ensure senior level management visibility to project and program status.
  • Building team environment with internal partners.
  • Managing conflict resolution to ensure successful outcomes.

ABOUT YOU

Qualifications: 

  •  Bachelors degree required. MBA or relevant graduate degree preferred.
  • 2+ years Project Management experience preferred. 
  • 2+ years reporting and analytics experience preferred. 
  •  Process Improvement/ Six Sigma experience preferred.

Apply

Sales Enablement & Content Specialist

MarketingProvidence, RIFull Time

ABOUT THE ROLE

 

The Product Marketing team at Upserve sits at the intersection of product, sales and marketing and is responsible for our product positioning and segmentation, competitive analysis and our Go-To-Market execution. This highly visible role reports into our Senior Director, Communications and will play a critical role in ensuring our customer facing teams' are aligned in their product messaging, assisting sales and product in the creation of content and collateral, and will work cross-functionally with leadership from product management and sales to launch our new products and features.  

 

Responsibilities:

  • Create content and collateral that assists the sales teams, grows leads and engages customers and prospects.
  • Work seamlessly across teams and stakeholders while maintaining deadlines and priorities.
  • Translate product knowledge and information efficiently and clearly whether speaking to sales, customer groups, prospects, or team members. 
  • Craft clear communication (emails, web copy, one-sheeters and engagement tools) on any product or update that aligns with key messaging and value prop.  
  • Translate technical concepts to our customer base - we are B2B but with a customer base that behaves much more like a B2C buyer. 
  • Conduct analysis on current deal processes and cycles to find improvements.

 

ABOUT YOU

We are looking for a born communicator and engager who can wrap their head around a product and then clearly communicate its value to customers and audiences. You are someone who is resourceful; with the ability to execute quickly and successfully, often presenting solutions to needs before they are identified. You are passionate about developing data-driven marketing strategies and see the value of collaborating across teams to manage their execution. Using data, humor, entertainment, or direct value, you can identify and create the right content or collateral to build relationships with customers while building bridges for the sales organization. 
 

 

Qualifications:

 

  • Bachelor’s Degree in related field such as Journalism, Communications, Creative Writing, or Marketing.
  • At least 2 years of product marketing experience for SaaS products in the SMB vertical. Ability to understand and translate technical terms and processes for internal and external audiences.
  • Strong communication and presentation skills and the ability to tailor your communication approach to your audience.
  • Experience with tools like Excel, Salesforce, Teamwork and others to slice and dice data to inform strategic decisions.
  • Demonstrated customer obsession and a passion for translating product features into value propositions.
  • Ability to manage projects from ideation to execution with a "roll up your sleeves" mentality.
  • Previous restaurant experience in any capacity.

ABOUT UPSERVE

Upserve is the magic ingredient that helps restaurateurs thrive by putting everything they need in one place. We are a leading restaurant management platform with a cloud-based Point of Sale (POS) system, data and analytics, inventory management and payments processing for small to midsize restaurants. Thousands of restaurants use Upserve to manage relationships with more than 57 million active diners, process over $12 billion in annual sales, and to serve over 36 million meals per month. Being a part of the Upserve team brings a plethora of amazing benefits and here are a few:

·       We’ll invest in your career. Upserve is growing quickly, and we’ll give you the opportunity to do the same. Through our internal learning and development resources and our partnership with Vista Equity Partners, you’ll have access to a number of professional development opportunities so that you can keep up with the company’s evolving needs. We care about your well being.

·       We pay offer a very robust medical and dental insurance coverage plan, offer tax savings plans for retirement and dependent care, subsidize your transportation costs, offer a generous and inclusive parental leave, and provide catered lunches/meal allowances. We offer competitive compensation packages. Our people matter! We don’t ignore the role that compensation has on motivation and performance so we strive to equitably compensate our people.

·       We’ve created an inclusive environment where everyone can thrive. Our customers are a diverse group, so we’re building a team that is too. Through our various D&I recruitment partnerships, intramural sports, quarterly engagement and feedback surveys, and more. We’re building an organization that provides our employees with the emotional and physical space to bring their best selves to work.

Want to know what it’s like to work at Upserve? Check out our Instagram, Inside Upserve.

Upserve is proud to be an Equal Opportunity Employer. We strive to have a team that is as diverse as the industry we serve. We partner with a number of local organizations working to improve access to the tech industry for underrepresented groups. All qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.

 

Apply

Quality Assurance Engineer

TechnologyProvidence, RIFull Time

ABOUT THE ROLE

  Upserve is seeking a QA Engineer to join our group of passionate and dedicated engineers as we continue to improve the quality of our products and internal processes. This position will be responsible for consistently delivering high-quality releases for at least one of the Upserve product suites. The QAE will be comfortable working closely with developers, product managers, and other departments across the organization. The right person for this position will also partner with the Product Quality Officer to cultivate a culture of quality across the organization.  

 

Responsibilities:

  •  Establish test strategy, test suites, test cases and architecture for QA testing with a focus on automation.
  • Define testing best practices and provide guidance for development teams.
  • Create and implement improvements to our existing processes and automated tools with the goal of increased testing scope and efficiency.
  • Define, execute and maintain processes, procedures and tools to test Upserve products.
  • Collaborate across teams within Upserve to enhance total product quality.
 

ABOUT YOU

 

Required Qualifications:

  •  5+ years of experience as a software developer, QA Engineer, or SDET
  • 3-5 years of experience designing, implementing, and running automation test cases
  • Demonstrated experience working with test processes, methodologies, tools, and technology
  • Proven ability to perform functional and UI testing, quality reporting
  • Passionate about software quality with experience advocating for software development process changes

Preferred Qualifications:

  • Strong skills and familiarity with app automation tools like Appium and other relevant techniques
  • Familiarity with building iOS and Android application automation tests
  • Experience with building automation tests for web-based applications and APIs
  • Ability to triage issues, react well to changes, work with diverse teams and have the ability to multi-task on multiple products
  • Knowledgeable in at least one programming or scripting language
  • Comfortable communicating cross-functionally and across management levels in formal and informal settings
  • Excellent collaboration, reporting, analytical and problem solving skills
     
 

ABOUT UPSERVE

Upserve is the magic ingredient that helps restaurateurs thrive by putting everything they need in one place. We are a leading restaurant management platform with a cloud-based Point of Sale (POS) system, data and analytics, inventory management and payments processing for small to midsize restaurants. Thousands of restaurants use Upserve to manage relationships with more than 57 million active diners, process over $12 billion in annual sales, and to serve over 36 million meals per month. Being a part of the Upserve team brings a plethora of amazing benefits and here are a few:

  • We’ll invest in your career. Upserve is growing quickly, and we’ll give you the opportunity to do the same. Through our internal learning and development resources and our partnership with Vista Equity Partners, you’ll have access to a number of professional development opportunities so that you can keep up with the company’s evolving needs. We care about your well being.

  • We offer a very robust medical and dental insurance coverage plan, offer tax savings plans for retirement and dependent care, subsidize your transportation costs, offer a generous and inclusive parental leave, and provide catered lunches/meal allowances. We offer competitive compensation packages. Our people matter! We don’t ignore the role that compensation has on motivation and performance so we strive to equitably compensate our people.

  •  We’ve created an inclusive environment where everyone can thrive. Our customers are a diverse group, so we’re building a team that is too. Through our various D&I recruitment partnerships, intramural sports, quarterly engagement and feedback surveys, and more. We’re building an organization that provides our employees with the emotional and physical space to bring their best selves to work.

Want to know what it’s like to work at Upserve? Check out our Instagram, Inside Upserve.

Upserve is proud to be an Equal Opportunity Employer. We strive to have a team that is as diverse as the industry we serve. We partner with a number of local organizations working to improve access to the tech industry for underrepresented groups. All qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.

 

 
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Office Coordinator

Company OperationsProvidence, RIFull Time

ABOUT THE ROLE

We’re looking for an enthusiastic, dynamic, and highly organized Office Coordinator to join our Talent and Office Operations team. Reporting to the Office Operations Manager, you will take on day-to-day responsibilities around the office, ensuring smooth and efficient office operations and supporting the evolving needs of our staff. 

Ideally, you’re someone who enjoys rolling up your sleeves and taking on new tasks and responsibilities - both large and small. You’re a bright, passionate individual with a get-it done attitude and welcoming presence, who thrives in fast-paced startup environments.

 

Responsibilities:

  •  Coordinate with Office Manager to plan and execute company meetings and events, including All Hands meetings, company parties, monthly activities and events, and more.
  • Act as receptionist to guests and conduct office tours to visitors, vendors, and candidates.
  • Help to build and implement efficient routines and procedures to maintain office and equipment.
  • Manage weekly inventory and purchase orders of office supplies, kitchen supplies, swag, groceries, etc.
  • Assist with routine maintenance of the facility and office equipment.
  • Schedule and prepare for daily catered lunches.
  • Record, track, and audit company assets.
  • Meet SLAs in ticketing system by solving and assigning tickets with efficiency.
  • Distribute incoming mail, sign for packages, prepare outgoing mail and packages for shipping.
  • Prepare work orders for maintenance of the facility and certain office equipment.
  • Assist with provisioning and de-provisioning employees.
  • Participate in new hire onboarding, which includes, but is not limited to:
         -Tracking inventory of assets, procuring assets, and preparing assets for start date (such as laptops, monitors, phones, etc).

-Preparing desk setup for day one

ABOUT YOU

Technical Skill and Experience:

  • A warm, welcoming personality and a passion for cultivating positive organizational culture
  • Customer-service orientation
  • Ability to adapt quickly in a rapidly changing environment
  • Excellent Communication skills- ability to communicate technical information to non-technical audiences
  • Self motivated
  • Excellent time management skills with the ability to prioritize when faced with competing priorities
  • Orientation toward proactive problem-solving and continuous process improvement
  • Able to implement routines, yet flexible to make adjustments to improve procedures
  • General technical savvy, ability to quickly learn and adopt new technology
  • Experience with Inventory Management software preferred
  • G-suite experience preferred
  • Experience in customer interaction, inventory management and/or event planning is preferred

 

ABOUT UPSERVE

Upserve is the magic ingredient that helps restaurateurs thrive by putting everything they need in one place. We are a leading restaurant management platform with a cloud-based Point of Sale (POS) system, data and analytics, inventory management and payments processing for small to midsize restaurants. Thousands of restaurants use Upserve to manage relationships with more than 57 million active diners, process over $12 billion in annual sales, and to serve over 36 million meals per month. Being a part of the Upserve team brings a plethora of amazing benefits and here are a few:

·       We’ll invest in your career. Upserve is growing quickly, and we’ll give you the opportunity to do the same. Through our internal learning and development resources and our partnership with Vista Equity Partners, you’ll have access to a number of professional development opportunities so that you can keep up with the company’s evolving needs. We care about your wellbeing.

·       We offer a very robust medical and dental insurance coverage plan, offer tax savings plans for retirement and dependent care, subsidize your transportation costs, offer a generous and inclusive parental leave, and provide catered lunches/meal allowances. We offer competitive compensation packages. Our people matter! We don’t ignore the role that compensation has on motivation and performance so we strive to equitably compensate our people.

·       We’ve created an inclusive environment where everyone can thrive. Our customers are a diverse group, so we’re building a team that is too. Through our various D&I recruitment partnerships, intramural sports, quarterly engagement and feedback surveys, and more. We’re building an organization that provides our employees with the emotional and physical space to bring their best selves to work.

Want to know what it’s like to work at Upserve? Check out our Instagram, Inside Upserve.

Upserve is proud to be an Equal Opportunity Employer. We strive to have a team that is as diverse as the industry we serve. We partner with a number of local organizations working to improve access to the tech industry for underrepresented groups. All qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.

 

 

 

 

WHAT UPSERVE HAS TO OFFER YOU

  • We put family first. At Upserve that means making the choices that are right for you and taking the paid time off you need when you need it. We know it’s impractical to assume that work never bleeds over into our personal lives, and vice versa. Instead of fighting to keep the two separate, we make sure that our perspective on family reflects the values of our employees.

  • We’ll invest in your career. Upserve is growing quickly, and we’ll give you the opportunity to do the same. Through our internal learning and development resources and our partnership with Vista Equity Partners, you’ll have access to a number of professional development opportunities so that you can keep up with the company’s evolving needs.

  • We care about your wellbeing. We pay 100% of your medical and dental insurance coverage, offer tax savings plans for retirement and dependent care, subsidize your transportation costs, offer a generous and inclusive parental leave, and provide catered lunches/meal allowances.

  • We offer competitive compensation packages. Our people matter! We don’t ignore the role that compensation has on motivation and performance so we strive to equitably compensate our people.

  • We’re creating an inclusive environment where everyone can thrive. Our customers are a diverse group, so we’re building a team that is too. Through our various D&I recruitment partnerships, intramural sports, quarterly engagement and feedback surveys, and more. We’re building an organization that provides our employees with the emotional and physical space to bring their best selves to work.

 

ABOUT UPSERVE

Upserve is the magic ingredient that helps restaurateurs thrive by putting everything they need in one place. We are a leading restaurant management platform with a cloud-based Point of Sale (POS) system, data and analytics, inventory management and payments processing for small to midsize restaurants. Thousands of restaurants use Upserve to manage relationships with more than 57 million active diners, process over $12 billion in annual sales, and to serve over 36 million meals per month.

Upserve is proud to be an Equal Opportunity Employer. We strive to have a team that is as diverse as the industry we serve and we partner with a number of local organizations working to improve access to the tech industry for underrepresented groups. All qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.

Want to know what it’s like to work at Upserve? Check out our Instagram, Inside Upserve.

Apply

Staff Accountant

FinanceProvidence, RIFull Time

ABOUT YOU:

The Staff Accountant is responsible for…

  • Performing daily accounting activities for all revenue and expense transactions
  • Entering bank transactions and reconcile bank accounts on a weekly basis
  • Entering, reconciling and researching credit card transactions on a monthly basis
  • Creating allocation entries for company and office expense.
  • Preparing monthly journal entries
  • Understanding prepaid expenses and ensuring they are expensed accordingly.
  • Maintaining P&L reconciliations and researching missing expense and any large variances.
  • Maintaining balance sheet reconciliations and be able to research discrepancies.
  • Preparing ad hoc reports and analysis as needed
  • Helping implement internal controls, streamlining accounting processes and creating best practices across the organization
 

REQUIRED SKILLS AND EXPERIENCE

  • BS in Accounting or Finance with 3-5 years of progressive experience
  • Strong organizational and communication skills
  • Experience using modern technologies for financial accounting
  • Excel expertise
  • CPA and experience in a Public Accounting firm prefered
 

ABOUT UPSERVE

Upserve is the magic ingredient that helps restaurateurs thrive by putting everything they need in one place. We are a leading restaurant management platform with a cloud-based Point of Sale (POS) system, data and analytics, inventory management and payments processing for small to midsize restaurants. Thousands of restaurants use Upserve to manage relationships with more than 57 million active diners, process over $12 billion in annual sales, and to serve over 36 million meals per month. Being a part of the Upserve team brings a plethora of amazing benefits and here are a few:

·       We’ll invest in your career. Upserve is growing quickly, and we’ll give you the opportunity to do the same. Through our internal learning and development resources and our partnership with Vista Equity Partners, you’ll have access to a number of professional development opportunities so that you can keep up with the company’s evolving needs. We care about your wellbeing.

·       We offer a very robust medical and dental insurance coverage plan, offer tax savings plans for retirement and dependent care, subsidize your transportation costs, offer a generous and inclusive parental leave, and provide catered lunches/meal allowances. We offer competitive compensation packages. Our people matter! We don’t ignore the role that compensation has on motivation and performance so we strive to equitably compensate our people.

·       We’ve created an inclusive environment where everyone can thrive. Our customers are a diverse group, so we’re building a team that is too. Through our various D&I recruitment partnerships, intramural sports, quarterly engagement and feedback surveys, and more. We’re building an organization that provides our employees with the emotional and physical space to bring their best selves to work.

Want to know what it’s like to work at Upserve? Check out our Instagram, Inside Upserve.

Upserve is proud to be an Equal Opportunity Employer. We strive to have a team that is as diverse as the industry we serve. We partner with a number of local organizations working to improve access to the tech industry for underrepresented groups. All qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.

 

ABOUT UPSERVE

Upserve is the magic ingredient that helps restaurateurs thrive by putting everything they need in one place. We are a leading restaurant management platform with a cloud-based Point of Sale (POS) system, data and analytics, inventory management and payments processing for small to midsize restaurants. Thousands of restaurants use Upserve to manage relationships with more than 57 million active diners, process over $12 billion in annual sales, and to serve over 36 million meals per month.

Upserve is proud to be an Equal Opportunity Employer. We strive to have a team that is as diverse as the industry we serve and we partner with a number of local organizations working to improve access to the tech industry for underrepresented groups. All qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.

Want to know what it’s like to work at Upserve? Check out our Instagram, Inside Upserve.

Apply

Account Manager

SalesProvidence, RIFull Time

ABOUT THE ROLE

As an Account Manager, you will work with our existing customers to identify ways that they could grow their business through better use of data on their customers, menu, and service staff.  In order to do this effectively you must maintain in-depth industry knowledge including marketplace conditions, competitor positioning in your geographic area, and possess strong relationship management skills. Each month you will drive upsells and cross-sells within our existing customer base which will include conducting online/ in-person demonstrations and closing deals. Our Account Managers have a passion for helping restaurants, closing deals with a strong work ethic and a self-driven desire to succeed.

Responsibilities:

  • Become an expert in our industry, the product, and our restaurateurs
  • Conduct discovery calls with customers to identify their business challenges on their technology and operations needs
  • Engage in technical discussions with potential clients through demonstrations and presentations 
  • Successfully run online demonstrations of Upserve with restaurateurs and restaurant owners
  • Forecast weekly and monthly revenue projections and maintaining customer records in Salesforce 

 

ABOUT YOU

Qualifications:

  • 2-5 years of experience in an account management role carrying a sales quota
  • Excellent written and verbal communication
  • Understanding of solution-based consultative sales in a SaaS environment
  • Professional poise and confidence while communicating with executives
  • Ability to use Salesforce.com and other  technologies to manage and organize pipeline
  • Committed to a culture of positivity and high performance
  • Value feedback, and thrive on constant improvement and learning
  • Strong work ethic, and a self-driven desire to succeed

 

ABOUT UPSERVE

Upserve is the magic ingredient that helps restaurateurs thrive by putting everything they need in one place. We are a leading restaurant management platform with a cloud-based Point of Sale (POS) system, data and analytics, inventory management and payments processing for small to midsize restaurants. Thousands of restaurants use Upserve to manage relationships with more than 57 million active diners, process over $12 billion in annual sales, and to serve over 36 million meals per month. Being a part of the Upserve team brings a plethora of amazing benefits and here are a few:

We’ll invest in your career. Upserve is growing quickly, and we’ll give you the opportunity to do the same. Through our internal learning and development resources and our partnership with Vista Equity Partners, you’ll have access to a number of professional development opportunities so that you can keep up with the company’s evolving needs. We care about your well being.

We offer a very robust medical and dental insurance coverage plan, offer tax savings plans for retirement and dependent care, subsidize your transportation costs, offer a generous and inclusive parental leave, and provide catered lunches/meal allowances. We offer competitive compensation packages. Our people matter! We don’t ignore the role that compensation has on motivation and performance so we strive to equitably compensate our people.

We’ve created an inclusive environment where everyone can thrive. Our customers are a diverse group, so we’re building a team that is too. Through our various D&I recruitment partnerships, intramural sports, quarterly engagement and feedback surveys, and more. We’re building an organization that provides our employees with the emotional and physical space to bring their best selves to work.

 

Want to know what it’s like to work at Upserve? Check out our Instagram, Inside Upserve.

Upserve is proud to be an Equal Opportunity Employer. We strive to have a team that is as diverse as the industry we serve. We partner with a number of local organizations working to improve access to the tech industry for underrepresented groups. All qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.

 

 

 

Apply