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Field Account Executive

SalesWashington, DCFull Time

ABOUT THE ROLE

As a Regional Account Executive, you will work with our customers to identify ways that they could grow their business through better use of data on their customers, menu, and service staff. In order to do this effectively you must maintain in-depth industry knowledge including marketplace conditions, and competitor positioning in your geographic area. Each month you will drive the sales cycle from generating leads, to demonstrations, to closing deals.

 

A TYPICAL DAY MAY INCLUDE:

  • Becoming an expert in our industry, the product, and our restaurateurs 
  • Working 100% remotely, and living locally in your sales region
  • Carrying out the whole sales cycle which includes: identifying and developing leads, meeting with your clients, creating value propositions, structuring financial deals, negotiating contracts, and closing deals. 
  • Close business consistently if not above quota
  • Conducting discovery calls and visits with customers to identify their business challenges
  • Successfully running online and in person demonstrations of Upserve with restaurateurs and restaurant owners

The Account Executive is also responsible for maintaining up-to-date records within Upserve's CRM solution as well as for processing the sales quote and order in an accurate manner. This includes capturing all sales related tasks in the customer's opportunity record, and moving through all sales stages in the process.  

ABOUT YOU

We're looking for Account Executive with the following:

  • Grit: You possess a consistent drive to overachieve against your personal and professional goals.
  • Curiosity: You have a desire to learn about the restaurant industry, our customers’ pain points, and provide thoughtful solutions to their biggest problems.
  • Impact: You enjoy taking on big, important challenges as well as the small things, because you aim to provide value today. You can apply logic to problems and quickly analyze to provide a recommendation.
  • Empathy: In all of your actions, you strive to convey an understanding and respect for the needs of others. You keep the customer, not your own agenda, at the forefront of your decisions.
  • Openness: You are humble, acknowledge your strengths and weaknesses and take feedback well. You are able to self diagnose and translate that diagnosis into an actionable solution.
  • One Team: You can effectively and concisely communicate with your teammates to motivate and inspire prospects

 

Qualifications:

  • 3-5 years of experience in a sales role (with closing/quota carrying experience)
  • Familiarity and proficiency with full lifecycle sales process management 
  • Understanding of solution-based consultative sales
  • Professional poise and confidence while communicating with executives
  • Salesforce or comparable CRM experience to manage and organize pipeline
  • Committed to a culture of positivity and high performance
  • Value feedback, and thrive on constant improvement and learning
  • Strong work ethic, and a self-driven desire to succeed

  • Excellent written and verbal communication

Not a must, but a plus

  • Prior Experience in the hospitality industry, and using restaurant technology such as POS 
  • Experience selling in a SaaS environment

 

Want to know what it’s like to work at Upserve? Check out our Instagram, Inside Upserve.

 Upserve is proud to be an Equal Opportunity Employer. We strive to have a team that is as diverse as the industry we serve. We partner with a
number of local organizations working to improve access to the tech industry for underrepresented groups. All qualified applicants will receive
consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected
veteran status or disability.

 

Apply

VP, Demand Generation

MarketingBoston, MAFull Time

Upserve is looking for a Senior Director of Demand Generation to join its growing marketing team. We are looking for a dynamic and inspiring demand generation expert who thrives in a fast-paced environment. This is a unique opportunity to join a high growth SaaS business serving restaurateurs. If you are passionate about technology and dining experiences, this may be the next exciting role for you. Reporting to the Chief Marketing Officer you will be responsible for strategy, execution and measurement of all demand generation programs to increase the volume and quality of sales opportunities. Working closely with the Senior Director of Brand Marketing and cross-functional teams from Product, Data Science, Finance and Sales, you will drive greater brand value, improve customer experience, and drive retention and incremental sales. If you have a proven track record to building highly efficient and cutting edge demand generation engines and can inspire passion and confidence within your teams and peers, you could be a fit for this role. 

Key Responsibilities
-Own strategy, execution and measurement of demand generation efforts to drive high quality leads. Collaborate with Sales, Marketing, Product and Finance teams to refine strategy and tactics for demand generation. 
-Develop cohesive and integrated demand generation strategy using both online and offline channels including but not limited to SEO, SEM, paid social media, display, remarketing, offline media, ABM, affiliates, and email marketing 
-Build, oversee and mentor a high performing team of demand generation experts. Determine team goals and continually track and report KPIs. As a player-coach, lead by example and hold team accountable for meeting goals.
-Track report, analyze and optimize all lead generation programs based on a comprehensive view of full funnel analytics.

-Collaborate with Data Science, Business Applications, Sales, Product and Marketing teams to continually improve the effectiveness and efficiency of lead generation programs

-Participate in all annual and quarterly review and planning sessions with cross-functional teams to inform and refine lead generation strategies. 
-Lead web development and campaign teams to collaborate with brand/content/creative teams to optimize creative and technical execution to improve conversions. 
-Collaborate with business operations and applications teams to develop reporting dashboards and prepare custom reports as requested by the CMO and executive team. 
-Continually evaluate existing demand generation strategy and identify new avenues for scalable growth. Plan and manage media budgets, and identify and manage external agencies and vendors that serve as an extension to the lead generation team.
-As part of the marketing leadership team serve as the primary contact for all demand generation functions within the marketing team.

 

Required Skills and Experience

 -Experience building, mentoring and growing lead generation teams in a high-growth and competitive industry. Experience in B2B SaaS industry preferred. 

-Superior knowledge of building data driven and creative demand generation programs with track record of improving lead quality and lead production efficiency 
-Curiosity to continually learn and improve.
-Passion for taking risks, improving processes, and making data-driven decisions
-Experience creating, testing, analyzing and optimizing B2B demand generation campaigns
-Analytical with experience using data for A/B testing, segmentation and personalization  
-Hands-on experience with Marketing technology stacks including but not limited to Wordpress, Google Analytics, AdWords, GTM, SEM Rush, Screaming Frog, Ahrefs, Marketo, Pardot, Hubspot, Salesforce and CDPs
-Knowledge of best practices for improving demand generation for B2B SaaS products
-Excellent written, verbal and interpersonal skills with ability to interact with senior leadership across the organization
-Prior experience in hospitality industry is preferred but not required
-Bachelor’s degree with commensurate experience in related field

 

Proficiency Definition

-SME with history of success in demand generation
-Player-coach able to build and mentor teams
-Collaborator that can build bridges and lead by influence
-Data driven decision maker 
-Strategic thinker with ability to get highly technical in demand generation

 
ABOUT UPSERVE
 
Upserve is the magic ingredient that helps restaurateurs thrive by putting everything they need in one place. We are a leading restaurant management platform with a cloud-based Point of Sale (POS) system, data and analytics, inventory management and payments processing for small to midsize restaurants. Thousands of restaurants use Upserve to manage relationships with more than 57 million active diners, process over $12 billion in annual sales, and to serve over 36 million meals per month. Being a part of the Upserve team brings a plethora of amazing benefits and here are a few:
We’ll invest in your career. Upserve is growing quickly, and we’ll give you the opportunity to do the same. Through our internal learning and development resources and our partnership with Vista Equity Partners, you’ll have access to a number of professional development opportunities so that you can keep up with the company’s evolving needs. We care about your wellbeing.
 
-We offer a very robust medical and dental insurance coverage plan, offer tax savings plans for retirement and dependent care, subsidize your transportation costs, offer a generous and inclusive parental leave, and provide catered lunches/meal allowances.
 
-We offer competitive compensation packages. Our people matter! We don’t ignore the role that compensation has on motivation and performance so we strive to equitably compensate our people.
 
-We’ve created an inclusive environment where everyone can thrive. Our customers are a diverse group, so we’re building a team that is too. Through our various D&I recruitment partnerships, intramural sports, quarterly engagement and feedback surveys, and more. We’re building an organization that provides our employees with the emotional and physical space to bring their best selves to work.
 
 
Want to know what it’s like to work at Upserve? Check out our Instagram, Inside Upserve.

 

Upserve is proud to be an Equal Opportunity Employer. We strive to have a team that is as diverse as the industry we serve. We partner with a number of local organizations working to improve access to the tech industry for underrepresented groups. All qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.
 
 
 
Apply

VP, Demand Generation

MarketingProvidence, RIFull Time

Upserve is looking for a Senior Director of Demand Generation to join its growing marketing team. We are looking for a dynamic and inspiring demand generation expert who thrives in a fast-paced environment. This is a unique opportunity to join a high growth SaaS business serving restaurateurs. If you are passionate about technology and dining experiences, this may be the next exciting role for you. Reporting to the Chief Marketing Officer you will be responsible for strategy, execution and measurement of all demand generation programs to increase the volume and quality of sales opportunities. Working closely with the Senior Director of Brand Marketing and cross-functional teams from Product, Data Science, Finance and Sales, you will drive greater brand value, improve customer experience, and drive retention and incremental sales. If you have a proven track record to building highly efficient and cutting edge demand generation engines and can inspire passion and confidence within your teams and peers, you could be a fit for this role. 

Key Responsibilities
-Own strategy, execution and measurement of demand generation efforts to drive high quality leads. Collaborate with Sales, Marketing, Product and Finance teams to refine strategy and tactics for demand generation. 
-Develop cohesive and integrated demand generation strategy using both online and offline channels including but not limited to SEO, SEM, paid social media, display, remarketing, offline media, ABM, affiliates, and email marketing 
-Build, oversee and mentor a high performing team of demand generation experts. Determine team goals and continually track and report KPIs. As a player-coach, lead by example and hold team accountable for meeting goals.
-Track report, analyze and optimize all lead generation programs based on a comprehensive view of full funnel analytics.

-Collaborate with Data Science, Business Applications, Sales, Product and Marketing teams to continually improve the effectiveness and efficiency of lead generation programs

-Participate in all annual and quarterly review and planning sessions with cross-functional teams to inform and refine lead generation strategies. 
-Lead web development and campaign teams to collaborate with brand/content/creative teams to optimize creative and technical execution to improve conversions. 
-Collaborate with business operations and applications teams to develop reporting dashboards and prepare custom reports as requested by the CMO and executive team. 
-Continually evaluate existing demand generation strategy and identify new avenues for scalable growth. Plan and manage media budgets, and identify and manage external agencies and vendors that serve as an extension to the lead generation team.
-As part of the marketing leadership team serve as the primary contact for all demand generation functions within the marketing team.

 

Required Skills and Experience

 -Experience building, mentoring and growing lead generation teams in a high-growth and competitive industry. Experience in B2B SaaS industry preferred. 

-Superior knowledge of building data driven and creative demand generation programs with track record of improving lead quality and lead production efficiency 
-Curiosity to continually learn and improve.
-Passion for taking risks, improving processes, and making data-driven decisions
-Experience creating, testing, analyzing and optimizing B2B demand generation campaigns
-Analytical with experience using data for A/B testing, segmentation and personalization  
-Hands-on experience with Marketing technology stacks including but not limited to Wordpress, Google Analytics, AdWords, GTM, SEM Rush, Screaming Frog, Ahrefs, Marketo, Pardot, Hubspot, Salesforce and CDPs
-Knowledge of best practices for improving demand generation for B2B SaaS products
-Excellent written, verbal and interpersonal skills with ability to interact with senior leadership across the organization
-Prior experience in hospitality industry is preferred but not required
-Bachelor’s degree with commensurate experience in related field

 

Proficiency Definition

-SME with history of success in demand generation
-Player-coach able to build and mentor teams
-Collaborator that can build bridges and lead by influence
-Data driven decision maker 
-Strategic thinker with ability to get highly technical in demand generation

 
ABOUT UPSERVE
 
Upserve is the magic ingredient that helps restaurateurs thrive by putting everything they need in one place. We are a leading restaurant management platform with a cloud-based Point of Sale (POS) system, data and analytics, inventory management and payments processing for small to midsize restaurants. Thousands of restaurants use Upserve to manage relationships with more than 57 million active diners, process over $12 billion in annual sales, and to serve over 36 million meals per month. Being a part of the Upserve team brings a plethora of amazing benefits and here are a few:
We’ll invest in your career. Upserve is growing quickly, and we’ll give you the opportunity to do the same. Through our internal learning and development resources and our partnership with Vista Equity Partners, you’ll have access to a number of professional development opportunities so that you can keep up with the company’s evolving needs. We care about your wellbeing.
 
-We offer a very robust medical and dental insurance coverage plan, offer tax savings plans for retirement and dependent care, subsidize your transportation costs, offer a generous and inclusive parental leave, and provide catered lunches/meal allowances.
 
-We offer competitive compensation packages. Our people matter! We don’t ignore the role that compensation has on motivation and performance so we strive to equitably compensate our people.
 
-We’ve created an inclusive environment where everyone can thrive. Our customers are a diverse group, so we’re building a team that is too. Through our various D&I recruitment partnerships, intramural sports, quarterly engagement and feedback surveys, and more. We’re building an organization that provides our employees with the emotional and physical space to bring their best selves to work.
 
 
Want to know what it’s like to work at Upserve? Check out our Instagram, Inside Upserve.

 

Upserve is proud to be an Equal Opportunity Employer. We strive to have a team that is as diverse as the industry we serve. We partner with a number of local organizations working to improve access to the tech industry for underrepresented groups. All qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.
 
 
 
Apply

Manager, Email Marketing

MarketingBoston, MAFull Time

Upserve is looking for a dynamic email marketing manager to join its growing marketing team. This is a unique opportunity to join a SaaS business experiencing hyper growth. We are looking for a customer centric email marketing expert who thrives in a fast-paced environment. Reporting to the VP of Demand Generation this position will be responsible for approach, execution and measurement of all email marketing programs to increase brand value, improve customer retention and drive incremental sales. If you have a proven track record of building and leading highly effective email marketing programs as part of customer life-cycle marketing, and can inspire passion and confidence among your colleagues, you could be fit for this role.

Key Responsibilities
-Own email roadmap, execution and measurement. Use insights from data to identify priority segments and design email marketing programs to maximize value to prospects and customers.  
-Build insightful nurture campaigns to drive customer retention and incremental sales to new and existing customers.
-Balance educational and promotional campaigns to support superior customer experience while maximizing customer lifetime value
-Provide email marketing leadership and work with Marketing, Product, Business Applications and Finance teams to establish how email marketing fits in within customer life-cycle marketing.
-Work with cross-functional teams to identify and refine target segments, build re-engagement campaigns and refine audience segmentation and personalization
-Maintain and run A/B and multivariate testing for email marketing programs
-Track, report and improve email marketing KPIs including deliverability, open rates, click-through rates, conversion rates, opt-outs rates, and revenues
-Maintain and grow the company’s positive brand image
-Partner with the rest of the demand generation team to maximize demand generation volume and efficiency
-Track email marketing best practices, monitor industry trends, and make recommendations for growth

 

Required Skills and Experience

-Bachelor’s degree with commensurate experience in email marketing.
-Desire to continually learn and improve.
-Passion for taking risks, improving processes, and making data-driven decisions
-Experience creating, testing, analyzing and optimizing B2B email marketing, remarketing and nurture programs
-Analytical with experience using data for A/B testing, segmentation and personalization  
-Hands-on experience with ESPs like Pardot, Mailchimp, Sendgrid, Marketo and CRM such as Salesforce preferred
-Knowledge of CAN-SPAM, GDPR, and CCPA
-Knowledge of best practices for improving email deliverability
-Excellent written, verbal and interpersonal skills with ability to identify and respond to situations quickly
-Hospitality industry experience is a plus

 

ABOUT UPSERVE
Upserve is the magic ingredient that helps restaurateurs thrive by putting everything they need in one place. We are a leading restaurant management platform with a cloud-based Point of Sale (POS) system, data and analytics, inventory management and payments processing for small to midsize restaurants. Thousands of restaurants use Upserve to manage relationships with more than 57 million active diners, process over $12 billion in annual sales, and to serve over 36 million meals per month. Being a part of the Upserve team brings a plethora of amazing benefits and here are a few:

-We’ll invest in your career. Upserve is growing quickly, and we’ll give you the opportunity to do the same. Through our internal learning and development resources and our partnership with Vista Equity Partners, you’ll have access to a number of professional development opportunities so that you can keep up with the company’s evolving needs. We care about your wellbeing.

-We offer a very robust medical and dental insurance coverage plan, offer tax savings plans for retirement and dependent care, subsidize your transportation costs, offer a generous and inclusive parental leave, and provide catered lunches/meal allowances.

-We offer competitive compensation packages. Our people matter! We don’t ignore the role that compensation has on motivation and performance so we strive to equitably compensate our people.

-We’ve created an inclusive environment where everyone can thrive. Our customers are a diverse group, so we’re building a team that is too. Through our various D&I recruitment partnerships, intramural sports, quarterly engagement and feedback surveys, and more. We’re building an organization that provides our employees with the emotional and physical space to bring their best selves to work.

 

Want to know what it’s like to work at Upserve? Check out our Instagram, Inside Upserve.

Upserve is proud to be an Equal Opportunity Employer. We strive to have a team that is as diverse as the industry we serve. We partner with a number of local organizations working to improve access to the tech industry for underrepresented groups. All qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.

 
 
Apply

Manager, Email Marketing

MarketingProvidence, RIFull Time

Upserve is looking for a dynamic email marketing manager to join its growing marketing team. This is a unique opportunity to join a SaaS business experiencing hyper growth. We are looking for a customer centric email marketing expert who thrives in a fast-paced environment. Reporting to the VP of Demand Generation this position will be responsible for approach, execution and measurement of all email marketing programs to increase brand value, improve customer retention and drive incremental sales. If you have a proven track record of building and leading highly effective email marketing programs as part of customer life-cycle marketing, and can inspire passion and confidence among your colleagues, you could be fit for this role.

Key Responsibilities
-Own email roadmap, execution and measurement. Use insights from data to identify priority segments and design email marketing programs to maximize value to prospects and customers.  
-Build insightful nurture campaigns to drive customer retention and incremental sales to new and existing customers.
-Balance educational and promotional campaigns to support superior customer experience while maximizing customer lifetime value
-Provide email marketing leadership and work with Marketing, Product, Business Applications and Finance teams to establish how email marketing fits in within customer life-cycle marketing.
-Work with cross-functional teams to identify and refine target segments, build re-engagement campaigns and refine audience segmentation and personalization
-Maintain and run A/B and multivariate testing for email marketing programs
-Track, report and improve email marketing KPIs including deliverability, open rates, click-through rates, conversion rates, opt-outs rates, and revenues
-Maintain and grow the company’s positive brand image
-Partner with the rest of the demand generation team to maximize demand generation volume and efficiency
-Track email marketing best practices, monitor industry trends, and make recommendations for growth

 

Required Skills and Experience

-Bachelor’s degree with commensurate experience in email marketing.
-Desire to continually learn and improve.
-Passion for taking risks, improving processes, and making data-driven decisions
-Experience creating, testing, analyzing and optimizing B2B email marketing, remarketing and nurture programs
-Analytical with experience using data for A/B testing, segmentation and personalization  
-Hands-on experience with ESPs like Pardot, Mailchimp, Sendgrid, Marketo and CRM such as Salesforce preferred
-Knowledge of CAN-SPAM, GDPR, and CCPA
-Knowledge of best practices for improving email deliverability
-Excellent written, verbal and interpersonal skills with ability to identify and respond to situations quickly
-Hospitality industry experience is a plus

 

ABOUT UPSERVE
Upserve is the magic ingredient that helps restaurateurs thrive by putting everything they need in one place. We are a leading restaurant management platform with a cloud-based Point of Sale (POS) system, data and analytics, inventory management and payments processing for small to midsize restaurants. Thousands of restaurants use Upserve to manage relationships with more than 57 million active diners, process over $12 billion in annual sales, and to serve over 36 million meals per month. Being a part of the Upserve team brings a plethora of amazing benefits and here are a few:

-We’ll invest in your career. Upserve is growing quickly, and we’ll give you the opportunity to do the same. Through our internal learning and development resources and our partnership with Vista Equity Partners, you’ll have access to a number of professional development opportunities so that you can keep up with the company’s evolving needs. We care about your wellbeing.

-We offer a very robust medical and dental insurance coverage plan, offer tax savings plans for retirement and dependent care, subsidize your transportation costs, offer a generous and inclusive parental leave, and provide catered lunches/meal allowances.

-We offer competitive compensation packages. Our people matter! We don’t ignore the role that compensation has on motivation and performance so we strive to equitably compensate our people.

-We’ve created an inclusive environment where everyone can thrive. Our customers are a diverse group, so we’re building a team that is too. Through our various D&I recruitment partnerships, intramural sports, quarterly engagement and feedback surveys, and more. We’re building an organization that provides our employees with the emotional and physical space to bring their best selves to work.

 

Want to know what it’s like to work at Upserve? Check out our Instagram, Inside Upserve.

Upserve is proud to be an Equal Opportunity Employer. We strive to have a team that is as diverse as the industry we serve. We partner with a number of local organizations working to improve access to the tech industry for underrepresented groups. All qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.

 
 
Apply

Web Developer

MarketingBoston, MAFull Time

About the Web Developer Role

Upserve is looking for a seasoned website developer who has extensive experience with WordPress and loves creating custom web experiences. Making intuitive, responsive, user-friendly websites and microsites is a passion. Collaboration is key, working lockstep with the Marketing team and other internal stakeholders to gather requirements and plan web projects. Day to day, this means:
-Developing custom, often complex WordPress-based solutions along with general PHP framework-based solutions
-Providing guidance and suggestions when finding or developing new technologies and methods to advance the Upserve web offerings
-Adapting layered design files into responsive HTML / Theme Files
-Creating plugins & themes from scratch
-Planning and implementing A/B tests
-Keeping web properties up to date with latest SEO practices
-Keeping software up-to-date and secure
-Developing custom web applications
-HTML email templating
-Scoping website needs
-Hitting deadlines
-Exercising analytical thinking and judgement 

 

Required Skills and Experience

-Advanced knowledge of self-hosted WordPress (Experience with Multisite WordPress instances a plus)
-Strong understanding of PHP back-end development
-Proficient with front-end development, including HTML5, CSS3/SASS, JavaScript and jQuery
-Experience using a modern front-end development workflow including Node.js, gulp & bower
-Experience with front-end frameworks such as Bootstrap
-Comfortable working with version control software
-Experience working with marketing automation tools (Marketo prefered)
-Experience with Google Analytics, Google Tag Manager & Google Cloud
-Experience with Adobe Cloud or equivalent cloud-based design tools
-Comfortable developing with APIs

ABOUT UPSERVE
 
Upserve is the magic ingredient that helps restaurateurs thrive by putting everything they need in one place. We are a leading restaurant management platform with a cloud-based Point of Sale (POS) system, data and analytics, inventory management and payments processing for small to midsize restaurants. Thousands of restaurants use Upserve to manage relationships with more than 57 million active diners, process over $12 billion in annual sales, and to serve over 36 million meals per month. Being a part of the Upserve team brings a plethora of amazing benefits and here are a few:
 
We’ll invest in your career. Upserve is growing quickly, and we’ll give you the opportunity to do the same. Through our internal learning and development resources and our partnership with Vista Equity Partners, you’ll have access to a number of professional development opportunities so that you can keep up with the company’s evolving needs. We care about your wellbeing.
 
We offer a very robust medical and dental insurance coverage plan, offer tax savings plans for retirement and dependent care, subsidize your transportation costs, offer a generous and inclusive parental leave, and provide catered lunches/meal allowances.
 
We offer competitive compensation packages. Our people matter! We don’t ignore the role that compensation has on motivation and performance so we strive to equitably compensate our people.
 
We’ve created an inclusive environment where everyone can thrive. Our customers are a diverse group, so we’re building a team that is too. Through our various D&I recruitment partnerships, intramural sports, quarterly engagement and feedback surveys, and more. We’re building an organization that provides our employees with the emotional and physical space to bring their best selves to work.
 
 
Want to know what it’s like to work at Upserve? Check out our Instagram, Inside Upserve.
Upserve is proud to be an Equal Opportunity Employer. We strive to have a team that is as diverse as the industry we serve. We partner with a number of local organizations working to improve access to the tech industry for underrepresented groups. All qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.
 
Apply

Web Developer

MarketingProvidence, RIFull Time

About the Web Developer Role

Upserve is looking for a seasoned website developer who has extensive experience with WordPress and loves creating custom web experiences. Making intuitive, responsive, user-friendly websites and microsites is a passion. Collaboration is key, working lockstep with the Marketing team and other internal stakeholders to gather requirements and plan web projects. Day to day, this means:
-Developing custom, often complex WordPress-based solutions along with general PHP framework-based solutions
-Providing guidance and suggestions when finding or developing new technologies and methods to advance the Upserve web offerings
-Adapting layered design files into responsive HTML / Theme Files
-Creating plugins & themes from scratch
-Planning and implementing A/B tests
-Keeping web properties up to date with latest SEO practices
-Keeping software up-to-date and secure
-Developing custom web applications
-HTML email templating
-Scoping website needs
-Hitting deadlines
-Exercising analytical thinking and judgement 

 

Required Skills and Experience

-Advanced knowledge of self-hosted WordPress (Experience with Multisite WordPress instances a plus)
-Strong understanding of PHP back-end development
-Proficient with front-end development, including HTML5, CSS3/SASS, JavaScript and jQuery
-Experience using a modern front-end development workflow including Node.js, gulp & bower
-Experience with front-end frameworks such as Bootstrap
-Comfortable working with version control software
-Experience working with marketing automation tools (Marketo prefered)
-Experience with Google Analytics, Google Tag Manager & Google Cloud
-Experience with Adobe Cloud or equivalent cloud-based design tools
-Comfortable developing with APIs

ABOUT UPSERVE
 
Upserve is the magic ingredient that helps restaurateurs thrive by putting everything they need in one place. We are a leading restaurant management platform with a cloud-based Point of Sale (POS) system, data and analytics, inventory management and payments processing for small to midsize restaurants. Thousands of restaurants use Upserve to manage relationships with more than 57 million active diners, process over $12 billion in annual sales, and to serve over 36 million meals per month. Being a part of the Upserve team brings a plethora of amazing benefits and here are a few:
 
We’ll invest in your career. Upserve is growing quickly, and we’ll give you the opportunity to do the same. Through our internal learning and development resources and our partnership with Vista Equity Partners, you’ll have access to a number of professional development opportunities so that you can keep up with the company’s evolving needs. We care about your wellbeing.
 
We offer a very robust medical and dental insurance coverage plan, offer tax savings plans for retirement and dependent care, subsidize your transportation costs, offer a generous and inclusive parental leave, and provide catered lunches/meal allowances.
 
We offer competitive compensation packages. Our people matter! We don’t ignore the role that compensation has on motivation and performance so we strive to equitably compensate our people.
 
We’ve created an inclusive environment where everyone can thrive. Our customers are a diverse group, so we’re building a team that is too. Through our various D&I recruitment partnerships, intramural sports, quarterly engagement and feedback surveys, and more. We’re building an organization that provides our employees with the emotional and physical space to bring their best selves to work.
 
 
Want to know what it’s like to work at Upserve? Check out our Instagram, Inside Upserve.
Upserve is proud to be an Equal Opportunity Employer. We strive to have a team that is as diverse as the industry we serve. We partner with a number of local organizations working to improve access to the tech industry for underrepresented groups. All qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.
 
Apply

Director, Information Security

TechnologyBoston, MAFull Time

The Information Security Manager is responsible for Upserve’s overall information security program, ensuring that our policies, systems, and practices align with our risk posture and compliance requirements and spearheading the advancement of Upserve’s organizational-level Information Security program. 

Day-to-day responsibilities include:

  • Analysis, evaluation, development, and implementation of security solutions and architectures
  • Monitoring and building tools to identify and investigate issues affecting Upserve’s online reputation
  • Impact analysis and triage of security vulnerabilities reported by outside security researchers
  • Designing, operating, and auditing security controlsCollaborating on architectural and code-level security reviews through the development lifecycle
  • Providing technical expertise, consultation, and leadership to internal business partners
  • Serving as a key advocate for the security of our customers’ data
  • Ensuring compliance of monthly and annual information security audits and managing relationships with auditors, compliance agencies, and other compliance-related partnerships
  • Developing training programs to educate internal staff on information security risks and mitigation measures
  • Bachelor’s degree in related field, such as computer science or information security and management
  • Experience applying CIS, SOC2, PCI, or other frameworks to identify security gaps and prioritize remediation
  • Experience leading security assessments of large, enterprise-wide, nationally-distributed systems
  • Experience interfacing with external auditors and stakeholders
Apply

Director, Information Security

TechnologyProvidence, RIFull Time

The Information Security Manager is responsible for Upserve’s overall information security program, ensuring that our policies, systems, and practices align with our risk posture and compliance requirements and spearheading the advancement of Upserve’s organizational-level Information Security program. 

Day-to-day responsibilities include:

  • Analysis, evaluation, development, and implementation of security solutions and architectures
  • Monitoring and building tools to identify and investigate issues affecting Upserve’s online reputation
  • Impact analysis and triage of security vulnerabilities reported by outside security researchers
  • Designing, operating, and auditing security controlsCollaborating on architectural and code-level security reviews through the development lifecycle
  • Providing technical expertise, consultation, and leadership to internal business partners
  • Serving as a key advocate for the security of our customers’ data
  • Ensuring compliance of monthly and annual information security audits and managing relationships with auditors, compliance agencies, and other compliance-related partnerships
  • Developing training programs to educate internal staff on information security risks and mitigation measures
  • Bachelor’s degree in related field, such as computer science or information security and management
  • Experience applying CIS, SOC2, PCI, or other frameworks to identify security gaps and prioritize remediation
  • Experience leading security assessments of large, enterprise-wide, nationally-distributed systems
  • Experience interfacing with external auditors and stakeholders
Apply

Director, Information Security

TechnologyFull Time

The Information Security Manager is responsible for Upserve’s overall information security program, ensuring that our policies, systems, and practices align with our risk posture and compliance requirements and spearheading the advancement of Upserve’s organizational-level Information Security program. 

Day-to-day responsibilities include:

  • Analysis, evaluation, development, and implementation of security solutions and architectures
  • Monitoring and building tools to identify and investigate issues affecting Upserve’s online reputation
  • Impact analysis and triage of security vulnerabilities reported by outside security researchers
  • Designing, operating, and auditing security controlsCollaborating on architectural and code-level security reviews through the development lifecycle
  • Providing technical expertise, consultation, and leadership to internal business partners
  • Serving as a key advocate for the security of our customers’ data
  • Ensuring compliance of monthly and annual information security audits and managing relationships with auditors, compliance agencies, and other compliance-related partnerships
  • Developing training programs to educate internal staff on information security risks and mitigation measures
  • Bachelor’s degree in related field, such as computer science or information security and management
  • Experience applying CIS, SOC2, PCI, or other frameworks to identify security gaps and prioritize remediation
  • Experience leading security assessments of large, enterprise-wide, nationally-distributed systems
  • Experience interfacing with external auditors and stakeholders
Apply