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ABOUT THE ROLE

At Upserve, we understand that our partners are a critical part of our success. And as we continue to grow and expand our business, partners will play an even bigger role in our success. Our alliances and partnerships to-date have been opportunistic, and span a diverse group of third party consultants & vendors, system integrators and resellers. As Upserve expands our market share, we need to mature our partnership strategy, which in turn will increase our revenue contribution from partners. We are looking for a Director of Business Development, Strategic Partnerships, a new role within our partner organization. In this key leadership position, you will have responsibility to drive accelerated revenue growth for Upserve via our partner ecosystem. You will be chartered with identifying opportunities to initiate and/or deepen partner relationships, aligning referral and sales initiatives to partner capabilities, and implementing partner strategy in the field. Reporting directly to the head of sales, you will be shaping the future of partnerships at Upserve.

ABOUT YOU

Responsibilities:

  • Lead all aspects of deal execution from: identifying and developing accounts, meeting with partners, business case development, to deal structuring, negotiating contracts, and closing
  • Be able to cooperate and form alliance relationships to generate new customers
  • Develop long-term vision for how partnerships drive long-term growth
  • Enable a fast-paced SaaS sale, involving up to 5 decision makers, representing one to 10 restaurant locations nationwide.
  • Manage implementation, prioritization and visibility of the Partner Org initiatives.
  • Define the value proposition and value exchange for each of the partner roles at Upserve.
  • Implement a partner rewards program that enables our partner community while encouraging consistent referrals.
  • Collaborate closely with Marketing to create campaigns that attract new partners as well as design programs that enable our partners to win in the marketplace.
  • Lead a Partner Success team that enables and engages key partners, establishing Upserve as a provider of choice.
  • Monitor and improve overall organizational health in partnerships, build and implement our Partner Strategy.
  • Ensure right partner mix and contribution is in place, by using metrics and reporting mechanisms.
  • Establish key performance indicators that will determine the ultimate success of the partnership
  • Maintain a full understanding of our products and partnerships, industry insight, Partner specific insight, best practices and other information, and be able to strategically convey to prospective clients
  • Proactively assess and validate partner needs on an ongoing basis with high attention to detail

Qualifications:

  • Bachelor’s degree in business, marketing, communications, advertising or related field preferred.
  • 7+ years of progressive Partner sales management experience (SaaS) with rapid -growth technology companies.
  • Shown understanding of “Cloud Economics” and partner profitability in the cloud. You understand partner business and what drives partner behaviors and decision making and the various partner types.
  • Entrepreneurial attitude and willing to lead the business to the next level
  • Approaches problems in a rational manner using sound strategies that ensure effective resolutions.
  • Analytical and data-driven. Demonstrated past success in meeting demanding schedules and making trade off decisions when needed.
  • You can multi-task, you're self-motivated, driven and inspiring. You're highly organized and seek business impact through effective communication and presentations.
  • You are flexible and adapt quickly. We are in a fast paced, always evolving environment. Being comfortable with change and leveraging it is key.
  • Strong interpersonal skills with the proven ability to build and maintain productive relationships with channel partners, executive management, other company departments, and vendors. History of successful cross-functional projects and management.
  • You're comfortable with a fast pace and several moving parts, we move quickly and are defining an entire industry
  • You know how to take very broad challenges or opportunities and turn them into actionable projects with clear milestones and goals, with minimal guidance
  • Nice to have:
  • Prior hospitality experience
  • An MBA

ABOUT UPSERVE

Upserve is the magic ingredient that helps restaurateurs thrive by putting everything they need in one place. We are a leading restaurant management platform with a cloud-based Point of Sale (POS) system, data and analytics, inventory management and payments processing for small to midsize restaurants. Thousands of restaurants use Upserve to manage relationships with more than 57 million active diners, process over $12 billion in annual sales, and to serve over 36 million meals per month. Being a part of the Upserve team brings a plethora of amazing benefits and here are a few:

·         We’ll invest in your career. Upserve is growing quickly, and we’ll give you the opportunity to do the same. Through our internal learning and development resources and our partnership with Vista Equity Partners, you’ll have access to a number of professional development opportunities so that you can keep up with the company’s evolving needs. We care about your well being.

·         We offer a very robust medical and dental insurance coverage plan, offer tax savings plans for retirement and dependent care, subsidize your transportation costs, offer a generous and inclusive parental leave, and provide catered lunches/meal allowances. We offer competitive compensation packages. Our people matter! We don’t ignore the role that compensation has on motivation and performance so we strive to equitably compensate our people.

·         We’ve created an inclusive environment where everyone can thrive. Our customers are a diverse group, so we’re building a team that is too. Through our various D&I recruitment partnerships, intramural sports, quarterly engagement and feedback surveys, and more. We’re building an organization that provides our employees with the emotional and physical space to bring their best selves to work.

Want to know what it’s like to work at Upserve? Check out our Instagram, Inside Upserve.

Upserve is proud to be an Equal Opportunity Employer. We strive to have a team that is as diverse as the industry we serve. We partner with a number of local organizations working to improve access to the tech industry for underrepresented groups. All qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.

 

 

 

Apply

Business Development Representative

SalesProvidence, RIFull Time

ABOUT THE ROLE

Upserve is seeking Business Development Representatives (BDRs) to join our sales team.  This is a phenomenal way to develop your sales and business skills within a growing and dynamic technology company! If you value teamwork, personal achievement, and restaurants - you'll fit right in! As a BDR, you will kick off our sales process by spending your days researching prospective customers, creating outreach strategies, and identifying new sales opportunities. You will conduct exploratory conversations with potential customers, and use your business acumen to identify how Upserve's platform can help their restaurant succeed. Your success as a BDR will be measured by your seamless handoff of qualified leads to the sales team.  and  In doing all of this, you'll gain a deeper understanding of restaurant operations, how the Upserve platform technology can dramatically improve their businesses and employees' lives and gain the skills needed to be successful in sales or any other customer-facing role.

A typical day may include:

  • High volume outbound prospecting (80-120 activities/day) to qualify leads through calls, emails, and chat.
  • Utilizing industry knowledge to research and develop accounts, identify key players, and generate interest.
  • Scheduling introductory meetings for our regional Sales Executives to further assess a restaurant's needs.
  • Learning and maintaining in-depth knowledge of Upserve’s product and services offerings, unique value propositions in contrast to Upserve’s competitors.
  • Developing and implementing new prospecting strategies. 
  • Tracking and managing all of your activities and results in Salesforce.

First 30, 60, 90 Days:

Whether you have some prior sales experience or you're just getting started, we'll teach you everything you need to know! Upserve has developed a 2 week blended learning experience that combines workshop training with expert facilitators, engaging online learning, and robust skill training. Our dedication to learning and development puts our team in the best position to be meaningful contributors right from the start. Completing this two week "bootcamp" is essential for your success at Upserve. 

In your first 30 Days you will:

  • Pass our intensive two week bootcamp
  • Develop and articulate your Upserve pitch
  • Get up to speed on Upserve's product offerings
  • Learn how to navigate gatekeepers to determine the key decision maker

In your first 60 Days you will:

  • Continue improving your Upserve pitch and learn to navigate objections
  • Master the call and email workflows for your leads
  • Get decision makers to commit to meetings
  • Correctly enter lead notes and meetings in Salesforce

In your first 90 Days you will:

  • Master your Upserve pitch 
  • Increase your number of meetings set and meet your monthly goal
  • Independently manage daily schedule to meet metrics/expectations
 

ABOUT YOU

We're looking for BDRs with the following:

  • Grit: You possess a consistent drive to overachieve against your personal and professional goals.
  • Curiosity: You have a desire to learn about the restaurant industry, our customers’ pain points, and provide thoughtful solutions to their biggest problems.
  • Impact: You enjoy taking on big, important challenges as well as the small things, because you aim to provide value today. You can apply logic to problems and quickly analyze to provide a recommendation.
  • Empathy: In all of your actions, you strive to convey an understanding and respect for the needs of others. You keep the customer, not your own agenda, at the forefront of your decisions.
  • Openness: You are humble, acknowledge your strengths and weaknesses and take feedback well. You are able to self diagnose and translate that diagnosis into an actionable solution.
  • One Team: You can effectively and concisely communicate with your teammates to motivate and inspire prospects

 

QUALIFICATIONS

  • Excellent written and verbal communication skills
  • The desire to meet and exceed measurable performance goals
  • Natural curiosity and passion for your job
  • The technical aptitude to master our sales tools
  • The ability to deal with and thrive on objections and rejection on a daily basis
  • Prior Experience in the hospitality industry is a plus!
  

ABOUT UPSERVE

Upserve is the magic ingredient that helps restaurateurs thrive by putting everything they need in one place. We are a leading restaurant management platform with a cloud-based Point of Sale (POS) system, data and analytics, inventory management and payments processing for small to midsize restaurants. Thousands of restaurants use Upserve to manage relationships with more than 57 million active diners, process over $12 billion in annual sales, and to serve over 36 million meals per month. Being a part of the Upserve team brings a plethora of amazing benefits and here are a few:

We’ll invest in your career. Upserve is growing quickly, and we’ll give you the opportunity to do the same. Through our internal learning and development resources and our partnership with Vista Equity Partners, you’ll have access to a number of professional development opportunities so that you can keep up with the company’s evolving needs. We care about your well being.

We offer a very robust medical and dental insurance coverage plan, offer tax savings plans for retirement and dependent care, subsidize your transportation costs, offer a generous and inclusive parental leave, and provide catered lunches/meal allowances. We offer competitive compensation packages. Our people matter! We don’t ignore the role that compensation has on motivation and performance so we strive to equitably compensate our people.

We’ve created an inclusive environment where everyone can thrive. Our customers are a diverse group, so we’re building a team that is too. Through our various D&I recruitment partnerships, intramural sports, quarterly engagement and feedback surveys, and more. We’re building an organization that provides our employees with the emotional and physical space to bring their best selves to work.

 

Want to know what it’s like to work at Upserve? Check out our Instagram, Inside Upserve.

Upserve is proud to be an Equal Opportunity Employer. We strive to have a team that is as diverse as the industry we serve. We partner with a number of local organizations working to improve access to the tech industry for underrepresented groups. All qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.

Apply

Manager, Software Engineering

TechnologyProvidence, RIFull Time

About the Role

The Engineering Manager will lead a team of engineers in developing product features and enhancements for Upserve’s Web Application products.  This role will be essential in empowering not just your immediate team but those across the organization to collaborate on the continued success of Upserve's products.


You will facilitate architectural design discussions, provide key direction around company and industry goals, be a supportive and engaged sounding board for your team's needs, and most importantly you will empower your teams to deliver high quality, robust, gratifying experiences to Upsereve's customers.


Your team will grow along with their products, and you are keen to mentor and coach them along that journey. The Engineering Manager will lay the groundwork for career development and foster a culture of consistent feedback and steering that grants the engineers clarity and confidence to perform at their best.


Day to day responsibilities include

-Plan solutions with your team by reviewing business cases, understand context and goals, and reason about success criteria.

-Collaborate on roadmap and sprint goals, understand and navigate through competing priorities, and estimate work requirements for project stakeholders.

-Create an environment where team members understand the vision, are held accountable, meet commitments, and have strong software engineering discipline.

-Lead agile approach to software delivery by working with product owners, increasing velocity by removing roadblocks, and resolving inefficiencies in processes and workflows.

-Mentor, coach, and grow Engineers and non-engineers and champion hiring additional, well-qualified personnel.

-Prepare and install solutions by determining and designing system specifications, standards, and programming

About You:

-Combination of education and experience in Frontend software development skills with strong knowledge of JavaScript and derivative languages and standards (i.e. TypeScript, ES5/6, etc.)
-Frontend framework experience using JavaScript with ReactJS, React Native, Backbone, or UIKit
-Backend framework experience using PHP and nodejs
-Experience working with ReST APIs and an ability to demonstrate knowledge of client-server communication protocols
-Knowledge of common database uses, ability to execute SQL commands, and ability to determine appropriate data structures and storage technologies
-Familiarity with command line tools like Git and NPM
-Experience using Amazon Web Services (AWS)
-Previous Engineering leadership experience or demonstrated leadership abilities. 
-Experience building, optimizing, and scaling event-driven, fault-tolerant, and distributed systems.
-Cross Functional interaction
-Ownership

 

What Upserve has to offer you:

Upserve is the magic ingredient that helps restaurateurs thrive by putting everything they need in one place. We are a leading restaurant management platform with a cloud-based Point of Sale (POS) system, data and analytics, inventory management and payments processing for small to midsize restaurants. Thousands of restaurants use Upserve to manage relationships with more than 57 million active diners, process over $12 billion in annual sales, and to serve over 36 million meals per month. Being a part of the Upserve team brings a plethora of amazing benefits and here are a few:

·         We’ll invest in your career. Upserve is growing quickly, and we’ll give you the opportunity to do the same. Through our internal learning and development resources and our partnership with Vista Equity Partners, you’ll have access to a number of professional development opportunities so that you can keep up with the company’s evolving needs. We care about your well being.

·         We we offer a very robust medical and dental insurance coverage plan, offer tax savings plans for retirement and dependent care, subsidize your transportation costs, offer a generous and inclusive parental leave, and provide catered lunches/meal allowances. We offer competitive compensation packages. Our people matter! We don’t ignore the role that compensation has on motivation and performance so we strive to equitably compensate our people.

·         We’ve created an inclusive environment where everyone can thrive. Our customers are a diverse group, so we’re building a team that is too. Through our various D&I recruitment partnerships, intramural sports, quarterly engagement and feedback surveys, and more. We’re building an organization that provides our employees with the emotional and physical space to bring their best selves to work.

Want to know what it’s like to work at Upserve? Check out our Instagram, Inside Upserve.

Upserve is proud to be an Equal Opportunity Employer. We strive to have a team that is as diverse as the industry we serve. We partner with a number of local organizations working to improve access to the tech industry for underrepresented groups. All qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.

 

Apply

Senior Backend Engineer

TechnologyProvidence, RIFull Time

The Opportunity
 
We are looking for a motivated Senior Backend Engineer to join Upserve’s web applications team. This team designs and creates both core and supplemental products for Upserve’s customers.  Backend Engineers on this team architect and scale the backend infrastructure for our analytics, mobile, and payments platforms. They work closely with Product, UX, and Dev Ops to coordinate efforts, iterate on features, anticipate future needs, and inform the product roadmap. 
 
What You’ll Do

 
- Be a technical leader, gaining ownership and mutual respect over existing and new systems, and collaboratively design with our customer’s needs as paramount.
- Drive quality and testing methodologies to ensure only robust solutions are delivered.
- Create maintainable solutions that meet Product and Engineering needs to grow the business.
- Collaborate with our Product and UX teams to disambiguate requirements and understand context to create the appropriate interfaces.
- Participate in sprint planning, code reviews, retrospectives, and mentoring.
 
Who You Are
 
- You are an experienced and passionate technical leader who is comfortable defining technical solutions to stimulating challenges.
 - You believe in building robust, rigorously-tested systems and components, and driving our quality bar cross-functionally.
- You take pride in your work and the value that it creates.
- You are a pragmatic idealist -- you strive for efficient and practical solutions not just theoretically ideal ones.
- You are a believer in moving fast with care and quality as key tenants.
- You enjoy talking about user functionality as much as you enjoy talking about functional programming.
- You feel a tremendous sense of urgency to get value to our customers, and you tap into that energy to drive, lead and motivate your colleagues.
- You have worked with server-side web application technologies such as Ruby, Java, Node.js, GraphQL.
- You have built, optimized, and scaled real-time, fault-tolerant, distributed systems.
- You get excited about types and algorithms, and know when to choose the right data structure for the right task.
- You know when to employ different technologies (e.g. a relational vs NoSQL datastore).
 
This position is based in our Providence, Rhode Island HQ and is eligible for a flexible work schedule/ partial remote work.
 
About Upserve
 
Upserve is the magic ingredient that helps restaurateurs thrive by putting everything they need in one place. We are a leading restaurant management platform with a cloud-based Point of Sale (POS) system, data and analytics, inventory management and payments processing for small to midsize restaurants. Thousands of restaurants use Upserve to manage relationships with more than 57 million active diners, process over $12 billion in annual sales, and to serve over 36 million meals per month. Being a part of the Upserve team brings a plethora of amazing benefits and here are a few:
·         We’ll invest in your career. Upserve is growing quickly, and we’ll give you the opportunity to do the same. Through our internal learning and development resources and our partnership with Vista Equity Partners, you’ll have access to a number of professional development opportunities so that you can keep up with the company’s evolving needs. We care about your well being.
·         We offer a very robust medical and dental insurance coverage plan, offer tax savings plans for retirement and dependent care, subsidize your transportation costs, offer a generous and inclusive parental leave, and provide catered lunches/meal allowances. We offer competitive compensation packages. Our people matter! We don’t ignore the role that compensation has on motivation and performance so we strive to equitably compensate our people.
·         We’ve created an inclusive environment where everyone can thrive. Our customers are a diverse group, so we’re building a team that is too. Through our various D&I recruitment partnerships, intramural sports, quarterly engagement and feedback surveys, and more. We’re building an organization that provides our employees with the emotional and physical space to bring their best selves to work.
 
Want to know what it’s like to work at Upserve? Check out our Instagram, Inside Upserve.
Upserve is proud to be an Equal Opportunity Employer. We strive to have a team that is as diverse as the industry we serve. We partner with a number of local organizations working to improve access to the tech industry for underrepresented groups. All qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability
Apply

Field Account Executive

SalesWashington, DCFull Time

ABOUT THE ROLE

As a Regional Account Executive, you will work with our customers to identify ways that they could grow their business through better use of data on their customers, menu, and service staff. In order to do this effectively you must maintain in-depth industry knowledge including marketplace conditions, and competitor positioning in your geographic area. Each month you will drive the sales cycle from generating leads, to demonstrations, to closing deals.

 

A TYPICAL DAY MAY INCLUDE:

  • Becoming an expert in our industry, the product, and our restaurateurs 
  • Working 100% remotely, and living locally in your sales region
  • Carrying out the whole sales cycle which includes: identifying and developing leads, meeting with your clients, creating value propositions, structuring financial deals, negotiating contracts, and closing deals. 
  • Close business consistently if not above quota
  • Conducting discovery calls and visits with customers to identify their business challenges
  • Successfully running online and in person demonstrations of Upserve with restaurateurs and restaurant owners

The Account Executive is also responsible for maintaining up-to-date records within Upserve's CRM solution as well as for processing the sales quote and order in an accurate manner. This includes capturing all sales related tasks in the customer's opportunity record, and moving through all sales stages in the process.  

ABOUT YOU

We're looking for Account Executive with the following:

  • Grit: You possess a consistent drive to overachieve against your personal and professional goals.
  • Curiosity: You have a desire to learn about the restaurant industry, our customers’ pain points, and provide thoughtful solutions to their biggest problems.
  • Impact: You enjoy taking on big, important challenges as well as the small things, because you aim to provide value today. You can apply logic to problems and quickly analyze to provide a recommendation.
  • Empathy: In all of your actions, you strive to convey an understanding and respect for the needs of others. You keep the customer, not your own agenda, at the forefront of your decisions.
  • Openness: You are humble, acknowledge your strengths and weaknesses and take feedback well. You are able to self diagnose and translate that diagnosis into an actionable solution.
  • One Team: You can effectively and concisely communicate with your teammates to motivate and inspire prospects

 

Qualifications:

  • 3-5 years of experience in a sales role (with closing/quota carrying experience)
  • Familiarity and proficiency with full lifecycle sales process management 
  • Understanding of solution-based consultative sales
  • Professional poise and confidence while communicating with executives
  • Salesforce or comparable CRM experience to manage and organize pipeline
  • Committed to a culture of positivity and high performance
  • Value feedback, and thrive on constant improvement and learning
  • Strong work ethic, and a self-driven desire to succeed

  • Excellent written and verbal communication

Not a must, but a plus

  • Prior Experience in the hospitality industry, and using restaurant technology such as POS 
  • Experience selling in a SaaS environment

 

Want to know what it’s like to work at Upserve? Check out our Instagram, Inside Upserve.

 Upserve is proud to be an Equal Opportunity Employer. We strive to have a team that is as diverse as the industry we serve. We partner with a
number of local organizations working to improve access to the tech industry for underrepresented groups. All qualified applicants will receive
consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected
veteran status or disability.

 

Apply

Field Account Executive

SalesNew York, NYFull Time

ABOUT THE ROLE

As a Regional Account Executive, you will work with our customers to identify ways that they could grow their business through better use of data on their customers, menu, and service staff. In order to do this effectively you must maintain in-depth industry knowledge including marketplace conditions, and competitor positioning in your geographic area. Each month you will drive the sales cycle from generating leads, to demonstrations, to closing deals.

 

A TYPICAL DAY MAY INCLUDE:

  • Becoming an expert in our industry, the product, and our restaurateurs 
  • Working 100% remotely, and living locally in your sales region
  • Carrying out the whole sales cycle which includes: identifying and developing leads, meeting with your clients, creating value propositions, structuring financial deals, negotiating contracts, and closing deals. 
  • Close business consistently if not above quota
  • Conducting discovery calls and visits with customers to identify their business challenges
  • Successfully running online and in person demonstrations of Upserve with restaurateurs and restaurant owners

The Account Executive is also responsible for maintaining up-to-date records within Upserve's CRM solution as well as for processing the sales quote and order in an accurate manner. This includes capturing all sales related tasks in the customer's opportunity record, and moving through all sales stages in the process.  

ABOUT YOU

We're looking for Account Executive with the following:

  • Grit: You possess a consistent drive to overachieve against your personal and professional goals.
  • Curiosity: You have a desire to learn about the restaurant industry, our customers’ pain points, and provide thoughtful solutions to their biggest problems.
  • Impact: You enjoy taking on big, important challenges as well as the small things, because you aim to provide value today. You can apply logic to problems and quickly analyze to provide a recommendation.
  • Empathy: In all of your actions, you strive to convey an understanding and respect for the needs of others. You keep the customer, not your own agenda, at the forefront of your decisions.
  • Openness: You are humble, acknowledge your strengths and weaknesses and take feedback well. You are able to self diagnose and translate that diagnosis into an actionable solution.
  • One Team: You can effectively and concisely communicate with your teammates to motivate and inspire prospects

 

Qualifications:

  • 3-5 years of experience in a sales role (with closing/quota carrying experience)
  • Familiarity and proficiency with full lifecycle sales process management 
  • Understanding of solution-based consultative sales
  • Professional poise and confidence while communicating with executives
  • Salesforce or comparable CRM experience to manage and organize pipeline
  • Committed to a culture of positivity and high performance
  • Value feedback, and thrive on constant improvement and learning
  • Strong work ethic, and a self-driven desire to succeed

  • Excellent written and verbal communication

Not a must, but a plus

  • Prior Experience in the hospitality industry, and using restaurant technology such as POS 
  • Experience selling in a SaaS environment

 

ABOUT UPSERVE

Upserve is the magic ingredient that helps restaurateurs thrive by putting everything they need in one place. We are a leading restaurant management platform with a cloud-based Point of Sale (POS) system, data and analytics, inventory management and payments processing for small to midsize restaurants. Thousands of restaurants use Upserve to manage relationships with more than 57 million active diners, process over $12 billion in annual sales, and to serve over 36 million meals per month. Being a part of the Upserve team brings a plethora of amazing benefits and here are a few:

We’ll invest in your career. Upserve is growing quickly, and we’ll give you the opportunity to do the same. Through our internal learning and development resources and our partnership with Vista Equity Partners, you’ll have access to a number of professional development opportunities so that you can keep up with the company’s evolving needs. We care about your well being.

We offer a very robust medical and dental insurance coverage plan, offer tax savings plans for retirement and dependent care, subsidize your transportation costs, offer a generous and inclusive parental leave, and provide catered lunches/meal allowances. We offer competitive compensation packages. Our people matter! We don’t ignore the role that compensation has on motivation and performance so we strive to equitably compensate our people.

We’ve created an inclusive environment where everyone can thrive. Our customers are a diverse group, so we’re building a team that is too. Through our various D&I recruitment partnerships, intramural sports, quarterly engagement and feedback surveys, and more. We’re building an organization that provides our employees with the emotional and physical space to bring their best selves to work.

 

Want to know what it’s like to work at Upserve? Check out our Instagram, Inside Upserve.

Upserve is proud to be an Equal Opportunity Employer. We strive to have a team that is as diverse as the industry we serve. We partner with a number of local organizations working to improve access to the tech industry for underrepresented groups. All qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.


Apply

Senior Account Executive

SalesProvidence, RIFull Time

ABOUT THE ROLE

As an Account Executive, you will work with our customers to identify ways that they could grow their business through better use of data on their customers, menu, and service staff. In order to do this effectively you must maintain in-depth industry knowledge including marketplace conditions, and competitor positioning in your geographic area. Each month you will drive the sales cycle from generating leads, to demonstrations, to closing deals.

A TYPICAL DAY MAY INCLUDE:

  • Becoming an expert in our industry, the product, and our restaurateurs 
  • Carrying out the whole sales cycle which includes: identifying and developing leads, meeting with your clients, creating value propositions, structuring financial deals, negotiating contracts, and closing deals. 
  • Close business consistently if not above quota
  • Conducting discovery calls and visits with customers to identify their business challenges
  • Successfully running online demonstrations of Upserve with restaurateurs and restaurant owners

The Account Executive is also responsible for maintaining up-to-date records within Upserve's CRM solution as well as for processing the sales quote and order in an accurate manner. This includes capturing all sales related tasks in the customer's opportunity record, and moving through all sales stages in the process.

ABOUT YOU

We're looking for an Account Executive with the following:

  • Grit: You possess a consistent drive to overachieve against your personal and professional goals.
  • Curiosity: You have a desire to learn about the restaurant industry, our customers’ pain points, and provide thoughtful solutions to their biggest problems.
  • Impact: You enjoy taking on big, important challenges as well as the small things, because you aim to provide value today. You can apply logic to problems and quickly analyze to provide a recommendation.
  • Empathy: In all of your actions, you strive to convey an understanding and respect for the needs of others. You keep the customer, not your own agenda, at the forefront of your decisions.
  • Openness: You are humble, acknowledge your strengths and weaknesses and take feedback well. You are able to self diagnose and translate that diagnosis into an actionable solution.
  • One Team: You can effectively and concisely communicate with your teammates to motivate and inspire prospects

 

Qualifications:

  • 3-5 years of experience in a sales role (with closing/quota carrying experience)
  • Familiarity and proficiency with full lifecycle sales process management 
  • Understanding of solution-based consultative sales
  • Professional poise and confidence while communicating with executives
  • Salesforce or comparable CRM experience to manage and organize pipeline
  • Committed to a culture of positivity and high performance
  • Value feedback, and thrive on constant improvement and learning
  • Strong work ethic, and a self-driven desire to succeed
  • Excellent written and verbal communication

Not a must, but a plus

  • Prior Experience in the hospitality industry, and using restaurant technology such as POS 
  • Experience selling in a SaaS environment

 

ABOUT UPSERVE

Upserve is the magic ingredient that helps restaurateurs thrive by putting everything they need in one place. We are a leading restaurant management platform with a cloud-based Point of Sale (POS) system, data and analytics, inventory management and payments processing for small to midsize restaurants. Thousands of restaurants use Upserve to manage relationships with more than 57 million active diners, process over $12 billion in annual sales, and to serve over 36 million meals per month. Being a part of the Upserve team brings a plethora of amazing benefits and here are a few:

We’ll invest in your career. Upserve is growing quickly, and we’ll give you the opportunity to do the same. Through our internal learning and development resources and our partnership with Vista Equity Partners, you’ll have access to a number of professional development opportunities so that you can keep up with the company’s evolving needs. We care about your well being.

We offer a very robust medical and dental insurance coverage plan, offer tax savings plans for retirement and dependent care, subsidize your transportation costs, offer a generous and inclusive parental leave, and provide catered lunches/meal allowances. We offer competitive compensation packages. Our people matter! We don’t ignore the role that compensation has on motivation and performance so we strive to equitably compensate our people.

We’ve created an inclusive environment where everyone can thrive. Our customers are a diverse group, so we’re building a team that is too. Through our various D&I recruitment partnerships, intramural sports, quarterly engagement and feedback surveys, and more. We’re building an organization that provides our employees with the emotional and physical space to bring their best selves to work.

 

Want to know what it’s like to work at Upserve? Check out our Instagram, Inside Upserve.

Upserve is proud to be an Equal Opportunity Employer. We strive to have a team that is as diverse as the industry we serve. We partner with a number of local organizations working to improve access to the tech industry for underrepresented groups. All qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.

 
Apply

Associate Project Manager

Customer OperationsProvidence, RIFull Time

ABOUT THE ROLE

The Project Manager (PM) will be responsible for implementing large cross-functional projects. The PM will work with minimal direction in a fast-paced environment while supporting the organizational culture of continuous process improvement. As an integral part of the Upserve Operations Team, duties may include, but are not limited to, creating a Needs Assessment, High-Level Business Requirements, Cost Benefit Analysis (CBA), Risk Mitigation Strategy, Workflow Design documentation (Process Maps), Project Plan development and maintenance, Timeline Adherence, Change Management, and Project Deliverable Analysis. Developing and maintaining Salesforce reports and reporting dashboards for the Operations team is also a key requirement.

Responsibilites: 


Financial Management, which includes:

  • Monitoring program and project budgets against plans, and preparing analysis if established thresholds are not met.
  • Coordinating internal efforts to produce costing and pricing on new products and change requests/ enhancements.
  • Manage actual results against forecasted targets.
  • Creating and maintaining Salesforce reports to review targets, forecasts, etc.

Relationship Management, which includes:

  • Acting as primary point of contact for vendor management, internal cross-functional teams, and Operations Management Team.
  • Managing cross-functional teams and collaborating very closely with internal and external stakeholders to obtain accurate Business Requirements.
  • Responsible for written and verbal communications regarding program status, issues, and escalations.

 Project Management, which includes:

  • Ensuring delivery on major milestones, tracks achievement of performance.
  • Managing overall progress of the various assigned project activities through the driving of cross functional collaboration and execution of deliverables.
  • Interfacing with appropriate stakeholders to clearly define Project Scope. 
  • Developing Business Requirements according to established Project Management Standards.
  • Managing project timelines, cross-functional teams, and interdepartmental communications. 
  • Maintaining Project Plans and tracking logs as appropriate.
  • Managing the change request process during the Project Life Cycle.
  • Developing Salesforce reporting and dashboards in order to track key metrics for success of each project.

Workforce & Administration, which includes:

  • Leading cross functional teams for the purpose of executing on deliverables.
  • Allocating resources and tracking performance according to plan.
  • Providing regular status reports to ensure senior level management visibility to project and program status.
  • Building team environment with internal partners.
  • Managing conflict resolution to ensure successful outcomes.

ABOUT YOU

Qualifications: 

  • Bachelors degree required. MBA or relevant graduate degree preferred.
  • 2+ years Project Management experience preferred. 
  • 2+ years reporting and analytics experience preferred. 
  • Process Improvement/ Six Sigma experience preferred.

 

ABOUT UPSERVE

 
Upserve is the magic ingredient that helps restaurateurs thrive by putting everything they need in one place. We are a leading restaurant management platform with a cloud-based Point of Sale (POS) system, data and analytics, inventory management and payments processing for small to midsize restaurants. Thousands of restaurants use Upserve to manage relationships with more than 57 million active diners, process over $12 billion in annual sales, and to serve over 36 million meals per month. Being a part of the Upserve team brings a plethora of amazing benefits and here are a few:

We’ll invest in your career. Upserve is growing quickly, and we’ll give you the opportunity to do the same. Through our internal learning and development resources and our partnership with Vista Equity Partners, you’ll have access to a number of professional development opportunities so that you can keep up with the company’s evolving needs. We care about your wellbeing.

We offer a very robust medical and dental insurance coverage plan, offer tax savings plans for retirement and dependent care, subsidize your transportation costs, offer a generous and inclusive parental leave, and provide catered lunches/meal allowances.

We offer competitive compensation packages. Our people matter! We don’t ignore the role that compensation has on motivation and performance so we strive to equitably compensate our people.

We’ve created an inclusive environment where everyone can thrive. Our customers are a diverse group, so we’re building a team that is too. Through our various D&I recruitment partnerships, intramural sports, quarterly engagement and feedback surveys, and more. We’re building an organization that provides our employees with the emotional and physical space to bring their best selves to work.

Want to know what it’s like to work at Upserve? Check out our Instagram, Inside Upserve.
Upserve is proud to be an Equal Opportunity Employer. We strive to have a team that is as diverse as the industry we serve. We partner with a number of local organizations working to improve access to the tech industry for underrepresented groups. All qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.

 

 


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Product Marketing Specialist

MarketingProvidence, RIFull Time

ABOUT THE ROLE

The Product Marketing team at Upserve sits at the intersection of product, sales and marketing and is responsible for our product positioning and segmentation, competitive analysis and our Go-To-Market execution. This highly visible role reports into our Senior Director, Communications and will play a critical role in ensuring our customer facing teams' are aligned in their product messaging, assisting sales and product in the creation of content and collateral, and will work cross-functionally with leadership from product management and sales to launch our new products and features.

Responsibilities:

-Create content and collateral that assists the sales teams, grows leads and engages customers and prospects.
-Work seamlessly across teams and stakeholders while maintaining deadlines and priorities.
-Translate product knowledge and information efficiently and clearly whether speaking to sales, customer groups, prospects, or team members. 
-Craft clear communication (emails, web copy, one-sheeters and engagement tools) on any product or update that aligns with key messaging and value prop.  
-Translate technical concepts to our customer base - we are B2B but with a customer base that behaves much more like a B2C buyer. 
-Conduct analysis on current deal processes and cycles to find improvements.

About You:

We are looking for a born communicator and engager who can wrap their head around a product and then clearly communicate its value to customers and audiences. You are someone who is resourceful; with the ability to execute quickly and successfully, often presenting solutions to needs before they are identified. You are passionate about developing data-driven marketing strategies and see the value of collaborating across teams to manage their execution. Using data, humor, entertainment, or direct value, you can identify and create the right content or collateral to build relationships with customers while building bridges for the sales organization. 

Qualifications:
-Bachelor’s Degree in related field such as Journalism, Communications, Creative Writing, or Marketing.
-Strong communication and presentation skills and the ability to tailor your communication approach to your audience.
-Experience with tools like Excel, Salesforce, Teamwork and others to slice and dice data to inform strategic decisions.
-Demonstrated customer obsession and a passion for translating product features into value propositions.
-Ability to manage projects from ideation to execution with a "roll up your sleeves" mentality.
-Previous restaurant experience in any capacity is a plus.

 

About Upserve

Upserve is the magic ingredient that helps restaurateurs thrive by putting everything they need in one place. We are a leading restaurant management platform with a cloud-based Point of Sale (POS) system, data and analytics, inventory management and payments processing for small to midsize restaurants. Thousands of restaurants use Upserve to manage relationships with more than 57 million active diners, process over $12 billion in annual sales, and to serve over 36 million meals per month. Being a part of the Upserve team brings a plethora of amazing benefits and here are a few:

·       We’ll invest in your career. Upserve is growing quickly, and we’ll give you the opportunity to do the same. Through our internal learning and development resources and our partnership with Vista Equity Partners, you’ll have access to a number of professional development opportunities so that you can keep up with the company’s evolving needs. We care about your well being.

·       We offer a very robust medical and dental insurance coverage plan, offer tax savings plans for retirement and dependent care, subsidize your transportation costs, offer a generous and inclusive parental leave, and provide catered lunches/meal allowances. We offer competitive compensation packages. Our people matter! We don’t ignore the role that compensation has on motivation and performance so we strive to equitably compensate our people.

·       We’ve created an inclusive environment where everyone can thrive. Our customers are a diverse group, so we’re building a team that is too. Through our various D&I recruitment partnerships, intramural sports, quarterly engagement and feedback surveys, and more. We’re building an organization that provides our employees with the emotional and physical space to bring their best selves to work.

Want to know what it’s like to work at Upserve? Check out our Instagram, Inside Upserve.

Upserve is proud to be an Equal Opportunity Employer. We strive to have a team that is as diverse as the industry we serve. We partner with a number of local organizations working to improve access to the tech industry for underrepresented groups. All qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.

 

Apply

Quality Assurance Engineer

TechnologyProvidence, RIFull Time

ABOUT THE ROLE

Upserve is seeking a QA Engineer to join our group of passionate and dedicated engineers as we continue to improve the quality of our products and internal processes. This position will be responsible for consistently delivering high-quality releases for at least one of the Upserve product suites. The QAE will be comfortable working closely with developers, product managers, and other departments across the organization. The right person for this position will also partner with the Product Quality Officer to cultivate a culture of quality across the organization.  

Responsibilities:
-Establish test strategy, test suites, test cases and architecture for QA testing with a focus on automation.
-Define testing best practices and provide guidance for development teams.
-Create and implement improvements to our existing processes and automated tools with the goal of increased testing scope and efficiency.
-Define, execute and maintain processes, procedures and tools to test Upserve products.
-Collaborate across teams within Upserve to enhance total product quality.

ABOUT YOU

Required Qualifications:
-5+ years of experience as a software developer, QA Engineer, or SDET
-3-5 years of experience designing, implementing, and running automation test cases
-Demonstrated experience working with test processes, methodologies, tools, and technology
-Proven ability to perform functional and UI testing, quality reporting
-Passionate about software quality with experience advocating for software development process changes
 
Preferred Qualifications:
-Strong skills and familiarity with app automation tools like Appium and other relevant techniques
-Familiarity with building iOS and Android application automation tests
-Experience with building automation tests for web-based applications and APIs
-Ability to triage issues, react well to changes, work with diverse teams and have the ability to multi-task on multiple products
-Knowledgeable in at least one programming or scripting language
-Comfortable communicating cross-functionally and across management levels in formal and informal settings
-Excellent collaboration, reporting, analytical and problem solving skills

ABOUT UPSERVE

 
Upserve is the magic ingredient that helps restaurateurs thrive by putting everything they need in one place. We are a leading restaurant management platform with a cloud-based Point of Sale (POS) system, data and analytics, inventory management and payments processing for small to midsize restaurants. Thousands of restaurants use Upserve to manage relationships with more than 57 million active diners, process over $12 billion in annual sales, and to serve over 36 million meals per month. Being a part of the Upserve team brings a plethora of amazing benefits and here are a few:

We’ll invest in your career. Upserve is growing quickly, and we’ll give you the opportunity to do the same. Through our internal learning and development resources and our partnership with Vista Equity Partners, you’ll have access to a number of professional development opportunities so that you can keep up with the company’s evolving needs. We care about your wellbeing.

We offer a very robust medical and dental insurance coverage plan, offer tax savings plans for retirement and dependent care, subsidize your transportation costs, offer a generous and inclusive parental leave, and provide catered lunches/meal allowances.

We offer competitive compensation packages. Our people matter! We don’t ignore the role that compensation has on motivation and performance so we strive to equitably compensate our people.

We’ve created an inclusive environment where everyone can thrive. Our customers are a diverse group, so we’re building a team that is too. Through our various D&I recruitment partnerships, intramural sports, quarterly engagement and feedback surveys, and more. We’re building an organization that provides our employees with the emotional and physical space to bring their best selves to work.

 

Want to know what it’s like to work at Upserve? Check out our Instagram, Inside Upserve.

Upserve is proud to be an Equal Opportunity Employer. We strive to have a team that is as diverse as the industry we serve. We partner with a number of local organizations working to improve access to the tech industry for underrepresented groups. All qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.

 
Apply

Account Manager

SalesProvidence, RIFull Time

ABOUT THE ROLE

As an Account Manager, you will work with our existing customers to identify ways that they could grow their business through better use of data on their customers, menu, and service staff.  In order to do this effectively you must maintain in-depth industry knowledge including marketplace conditions, competitor positioning in your geographic area, and possess strong relationship management skills. Each month you will drive upsells and cross-sells within our existing customer base which will include conducting online/ in-person demonstrations and closing deals. Our Account Managers have a passion for helping restaurants, closing deals with a strong work ethic and a self-driven desire to succeed.

Responsibilities:

  • Become an expert in our industry, the product, and our restaurateurs
  • Conduct discovery calls with customers to identify their business challenges on their technology and operations needs
  • Engage in technical discussions with potential clients through demonstrations and presentations 
  • Successfully run online demonstrations of Upserve with restaurateurs and restaurant owners
  • Forecast weekly and monthly revenue projections and maintaining customer records in Salesforce 

 

ABOUT YOU

Qualifications:

  • 2-5 years of experience in an account management role carrying a sales quota
  • Excellent written and verbal communication
  • Understanding of solution-based consultative sales in a SaaS environment
  • Professional poise and confidence while communicating with executives
  • Ability to use Salesforce.com and other  technologies to manage and organize pipeline
  • Committed to a culture of positivity and high performance
  • Value feedback, and thrive on constant improvement and learning
  • Strong work ethic, and a self-driven desire to succeed

 

ABOUT UPSERVE

Upserve is the magic ingredient that helps restaurateurs thrive by putting everything they need in one place. We are a leading restaurant management platform with a cloud-based Point of Sale (POS) system, data and analytics, inventory management and payments processing for small to midsize restaurants. Thousands of restaurants use Upserve to manage relationships with more than 57 million active diners, process over $12 billion in annual sales, and to serve over 36 million meals per month. Being a part of the Upserve team brings a plethora of amazing benefits and here are a few:

We’ll invest in your career. Upserve is growing quickly, and we’ll give you the opportunity to do the same. Through our internal learning and development resources and our partnership with Vista Equity Partners, you’ll have access to a number of professional development opportunities so that you can keep up with the company’s evolving needs. We care about your well being.

We offer a very robust medical and dental insurance coverage plan, offer tax savings plans for retirement and dependent care, subsidize your transportation costs, offer a generous and inclusive parental leave, and provide catered lunches/meal allowances. We offer competitive compensation packages. Our people matter! We don’t ignore the role that compensation has on motivation and performance so we strive to equitably compensate our people.

We’ve created an inclusive environment where everyone can thrive. Our customers are a diverse group, so we’re building a team that is too. Through our various D&I recruitment partnerships, intramural sports, quarterly engagement and feedback surveys, and more. We’re building an organization that provides our employees with the emotional and physical space to bring their best selves to work.

 

Want to know what it’s like to work at Upserve? Check out our Instagram, Inside Upserve.

Upserve is proud to be an Equal Opportunity Employer. We strive to have a team that is as diverse as the industry we serve. We partner with a number of local organizations working to improve access to the tech industry for underrepresented groups. All qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.

 

 

 

Apply

Senior Mobile Developer

TechnologyProvidence, RIFull Time

The Opportunity
 
We are looking for a motivated Senior Mobile Developer to join Upserve’s Point of Sale development team. This team owns the development efforts of Upserve’s core product.  Mobile Developers on this team architect the client and scale the backend infrastructure to meet new and existing requirements with robust, maintainable solutions. They work closely with Product, UX, and Dev Ops to coordinate efforts, iterate on features, anticipate future needs, and inform the product roadmap. 

What You’ll Do
 
- Be a technical leader, gaining ownership and mutual respect over existing and new areas of the product, and collaboratively design with our customer’s needs as paramount.
- Drive quality and testing methodologies to ensure only robust solutions are delivered.
- Create maintainable solutions that meet Product and Engineering needs to grow the business.
- Collaborate with our Product and UX teams to disambiguate requirements and understand context to create the appropriate interfaces.
- Participate in sprint planning, code reviews, retrospectives, and mentoring.
- Work on some of the most difficult and challenging problems that Upserve faces.
 
Who You Are
 
- You are an experienced and passionate technical leader who is comfortable defining technical solutions to stimulating challenges.
- You believe in building robust, rigorously-tested systems and components, and driving our quality bar cross-functionally.
- You take pride in your work and the value that it creates.
- You are a pragmatic idealist -- you strive for efficient and practical solutions not just theoretically ideal ones.
- You are a believer in moving fast with care and quality as key tenets.
- You enjoy talking about user functionality as much as you enjoy talking about functional programming.
- You feel a tremendous sense of urgency to get value to our customers, and you tap into that energy to drive, lead and motivate your colleagues.
- You have worked with mobile and web technologies and platforms such as Android, iOS, Java, Objective-C, React Native, TypeScript, and Appium.
- You understand the world of mobile use cases does guarantee always-on, high bandwidth, low latency connectivity and you design accordingly.
- You have built, optimized, and scaled real-time, fault-tolerant, distributed systems.
- You get excited about types and algorithms, and know when to choose the right data structure for the right task.
 

 

ABOUT UPSERVE

Upserve is the magic ingredient that helps restaurateurs thrive by putting everything they need in one place. We are a leading restaurant management platform with a cloud-based Point of Sale (POS) system, data and analytics, inventory management and payments processing for small to midsize restaurants. Thousands of restaurants use Upserve to manage relationships with more than 57 million active diners, process over $12 billion in annual sales, and to serve over 36 million meals per month. Being a part of the Upserve team brings a plethora of amazing benefits and here are a few:

We’ll invest in your career. Upserve is growing quickly, and we’ll give you the opportunity to do the same. Through our internal learning and development resources and our partnership with Vista Equity Partners, you’ll have access to a number of professional development opportunities so that you can keep up with the company’s evolving needs. We care about your wellbeing.

We offer a very robust medical and dental insurance coverage plan, offer tax savings plans for retirement and dependent care, subsidize your transportation costs, offer a generous and inclusive parental leave, and provide catered lunches/meal allowances. We offer competitive compensation packages. Our people matter! We don’t ignore the role that compensation has on motivation and performance so we strive to equitably compensate our people.

We’ve created an inclusive environment where everyone can thrive. Our customers are a diverse group, so we’re building a team that is too. Through our various D&I recruitment partnerships, intramural sports, quarterly engagement and feedback surveys, and more. We’re building an organization that provides our employees with the emotional and physical space to bring their best selves to work.

 

Want to know what it’s like to work at Upserve? Check out our Instagram, Inside Upserve.

Upserve is proud to be an Equal Opportunity Employer. We strive to have a team that is as diverse as the industry we serve. We partner with a number of local organizations working to improve access to the tech industry for underrepresented groups. All qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.
 

Apply

Senior Frontend Engineer

TechnologyProvidence, RIFull Time

The Opportunity
 
We are looking for a motivated Senior Frontend Engineer to join Upserve’s web applications team. This team designs and creates both core and supplemental products for Upserve’s customers. Frontend Engineers on this team create compelling and functional UX in collaboration with backend engineers to meet new and existing product requirements with robust, maintainable solutions.

What You’ll Do
 
- Be a technical leader, gaining ownership and mutual respect over existing and new areas of the product, and collaboratively design with our customer’s needs as paramount.
- Imbue your team with passion for delightful user experiences.
- Drive quality and testing methodologies to ensure only robust solutions are delivered.
- Create maintainable solutions that meet Product and Engineering needs to grow the business.
- Collaborate with our Product and UX teams to disambiguate requirements and understand context to create the appropriate interfaces.
- Participate in sprint planning, code reviews, retrospectives, and mentoring.
 
Who You Are
 
- You have worked with web technologies and platforms such as HTML, CSS, Jest, React, Elm, TypeScript, JavaScript, Babel, webpack, GraphQL, and functional programming concepts
- You understand the web is consumed on many varied platforms with many varied levels of connectivity and bandwidth, and you design accordingly.
- You are an experienced and passionate technical leader who is comfortable defining technical solutions to stimulating challenges.
- You believe in building robust, rigorously-tested systems and components, and driving our quality bar cross-functionally.
- You take pride in your work and the value that it creates, enabling instrumentation and diagnostics post-release phase.
- You are a pragmatic idealist -- you strive for efficient and practical solutions not just theoretically ideal ones.
- You are a believer in moving fast with care and quality as key tenets.
- You enjoy talking about user functionality as much as you enjoy talking about functional programming.
- You feel a tremendous sense of urgency to get value to end users, and you tap into that energy to drive, lead, and motivate your colleagues.
- You get excited about types and algorithms, and know when to choose the right data structure for the right task.

 

 

About Upserve

Upserve is the magic ingredient that helps restaurateurs thrive by putting everything they need in one place. We are a leading restaurant management platform with a cloud-based Point of Sale (POS) system, data and analytics, inventory management and payments processing for small to midsize restaurants. Thousands of restaurants use Upserve to manage relationships with more than 57 million active diners, process over $12 billion in annual sales, and to serve over 36 million meals per month. Being a part of the Upserve team brings a plethora of amazing benefits and here are a few:

-We’ll invest in your career. Upserve is growing quickly, and we’ll give you the opportunity to do the same. Through our internal learning and development resources and our partnership with Vista Equity Partners, you’ll have access to a number of professional development opportunities so that you can keep up with the company’s evolving needs. We care about your wellbeing.

-We offer a very robust medical and dental insurance coverage plan, offer tax savings plans for retirement and dependent care, subsidize your transportation costs, offer a generous and inclusive parental leave, and provide catered lunches/meal allowances.

-We offer competitive compensation packages. Our people matter! We don’t ignore the role that compensation has on motivation and performance so we strive to equitably compensate our people.

-We’ve created an inclusive environment where everyone can thrive. Our customers are a diverse group, so we’re building a team that is too. Through our various D&I recruitment partnerships, intramural sports, quarterly engagement and feedback surveys, and more. We’re building an organization that provides our employees with the emotional and physical space to bring their best selves to work.

 

Want to know what it’s like to work at Upserve? Check out our Instagram, Inside Upserve.

Upserve is proud to be an Equal Opportunity Employer. We strive to have a team that is as diverse as the industry we serve. We partner with a number of local organizations working to improve access to the tech industry for underrepresented groups. All qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.

 
 
Apply

Senior Director, Demand Generation

MarketingBoston, MAFull Time

Upserve is looking for a Senior Director of Demand Generation to join its growing marketing team. We are looking for a dynamic and inspiring demand generation expert who thrives in a fast-paced environment. This is a unique opportunity to join a high growth SaaS business serving restaurateurs. If you are passionate about technology and dining experiences, this may be the next exciting role for you. Reporting to the Chief Marketing Officer you will be responsible for strategy, execution and measurement of all demand generation programs to increase the volume and quality of sales opportunities. Working closely with the Senior Director of Brand Marketing and cross-functional teams from Product, Data Science, Finance and Sales, you will drive greater brand value, improve customer experience, and drive retention and incremental sales. If you have a proven track record to building highly efficient and cutting edge demand generation engines and can inspire passion and confidence within your teams and peers, you could be a fit for this role. 

Key Responsibilities
-Own strategy, execution and measurement of demand generation efforts to drive high quality leads. Collaborate with Sales, Marketing, Product and Finance teams to refine strategy and tactics for demand generation. 
-Develop cohesive and integrated demand generation strategy using both online and offline channels including but not limited to SEO, SEM, paid social media, display, remarketing, offline media, ABM, affiliates, and email marketing 
-Build, oversee and mentor a high performing team of demand generation experts. Determine team goals and continually track and report KPIs. As a player-coach, lead by example and hold team accountable for meeting goals.
-Track report, analyze and optimize all lead generation programs based on a comprehensive view of full funnel analytics.

-Collaborate with Data Science, Business Applications, Sales, Product and Marketing teams to continually improve the effectiveness and efficiency of lead generation programs

-Participate in all annual and quarterly review and planning sessions with cross-functional teams to inform and refine lead generation strategies. 
-Lead web development and campaign teams to collaborate with brand/content/creative teams to optimize creative and technical execution to improve conversions. 
-Collaborate with business operations and applications teams to develop reporting dashboards and prepare custom reports as requested by the CMO and executive team. 
-Continually evaluate existing demand generation strategy and identify new avenues for scalable growth. Plan and manage media budgets, and identify and manage external agencies and vendors that serve as an extension to the lead generation team.
-As part of the marketing leadership team serve as the primary contact for all demand generation functions within the marketing team.

 

Required Skills and Experience

 -Experience building, mentoring and growing lead generation teams in a high-growth and competitive industry. Experience in B2B SaaS industry preferred. 

-Superior knowledge of building data driven and creative demand generation programs with track record of improving lead quality and lead production efficiency 
-Curiosity to continually learn and improve.
-Passion for taking risks, improving processes, and making data-driven decisions
-Experience creating, testing, analyzing and optimizing B2B demand generation campaigns
-Analytical with experience using data for A/B testing, segmentation and personalization  
-Hands-on experience with Marketing technology stacks including but not limited to Wordpress, Google Analytics, AdWords, GTM, SEM Rush, Screaming Frog, Ahrefs, Marketo, Pardot, Hubspot, Salesforce and CDPs
-Knowledge of best practices for improving demand generation for B2B SaaS products
-Excellent written, verbal and interpersonal skills with ability to interact with senior leadership across the organization
-Prior experience in hospitality industry is preferred but not required
-Bachelor’s degree with commensurate experience in related field

 

Proficiency Definition

-SME with history of success in demand generation
-Player-coach able to build and mentor teams
-Collaborator that can build bridges and lead by influence
-Data driven decision maker 
-Strategic thinker with ability to get highly technical in demand generation

 
ABOUT UPSERVE
 
Upserve is the magic ingredient that helps restaurateurs thrive by putting everything they need in one place. We are a leading restaurant management platform with a cloud-based Point of Sale (POS) system, data and analytics, inventory management and payments processing for small to midsize restaurants. Thousands of restaurants use Upserve to manage relationships with more than 57 million active diners, process over $12 billion in annual sales, and to serve over 36 million meals per month. Being a part of the Upserve team brings a plethora of amazing benefits and here are a few:
We’ll invest in your career. Upserve is growing quickly, and we’ll give you the opportunity to do the same. Through our internal learning and development resources and our partnership with Vista Equity Partners, you’ll have access to a number of professional development opportunities so that you can keep up with the company’s evolving needs. We care about your wellbeing.
 
-We offer a very robust medical and dental insurance coverage plan, offer tax savings plans for retirement and dependent care, subsidize your transportation costs, offer a generous and inclusive parental leave, and provide catered lunches/meal allowances.
 
-We offer competitive compensation packages. Our people matter! We don’t ignore the role that compensation has on motivation and performance so we strive to equitably compensate our people.
 
-We’ve created an inclusive environment where everyone can thrive. Our customers are a diverse group, so we’re building a team that is too. Through our various D&I recruitment partnerships, intramural sports, quarterly engagement and feedback surveys, and more. We’re building an organization that provides our employees with the emotional and physical space to bring their best selves to work.
 
 
Want to know what it’s like to work at Upserve? Check out our Instagram, Inside Upserve.

 

Upserve is proud to be an Equal Opportunity Employer. We strive to have a team that is as diverse as the industry we serve. We partner with a number of local organizations working to improve access to the tech industry for underrepresented groups. All qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.
 
 
 
Apply

Senior Director, Demand Generation

MarketingProvidence, RIFull Time

Upserve is looking for a Senior Director of Demand Generation to join its growing marketing team. We are looking for a dynamic and inspiring demand generation expert who thrives in a fast-paced environment. This is a unique opportunity to join a high growth SaaS business serving restaurateurs. If you are passionate about technology and dining experiences, this may be the next exciting role for you. Reporting to the Chief Marketing Officer you will be responsible for strategy, execution and measurement of all demand generation programs to increase the volume and quality of sales opportunities. Working closely with the Senior Director of Brand Marketing and cross-functional teams from Product, Data Science, Finance and Sales, you will drive greater brand value, improve customer experience, and drive retention and incremental sales. If you have a proven track record to building highly efficient and cutting edge demand generation engines and can inspire passion and confidence within your teams and peers, you could be a fit for this role. 

Key Responsibilities
-Own strategy, execution and measurement of demand generation efforts to drive high quality leads. Collaborate with Sales, Marketing, Product and Finance teams to refine strategy and tactics for demand generation. 
-Develop cohesive and integrated demand generation strategy using both online and offline channels including but not limited to SEO, SEM, paid social media, display, remarketing, offline media, ABM, affiliates, and email marketing 
-Build, oversee and mentor a high performing team of demand generation experts. Determine team goals and continually track and report KPIs. As a player-coach, lead by example and hold team accountable for meeting goals.
-Track report, analyze and optimize all lead generation programs based on a comprehensive view of full funnel analytics.

-Collaborate with Data Science, Business Applications, Sales, Product and Marketing teams to continually improve the effectiveness and efficiency of lead generation programs

-Participate in all annual and quarterly review and planning sessions with cross-functional teams to inform and refine lead generation strategies. 
-Lead web development and campaign teams to collaborate with brand/content/creative teams to optimize creative and technical execution to improve conversions. 
-Collaborate with business operations and applications teams to develop reporting dashboards and prepare custom reports as requested by the CMO and executive team. 
-Continually evaluate existing demand generation strategy and identify new avenues for scalable growth. Plan and manage media budgets, and identify and manage external agencies and vendors that serve as an extension to the lead generation team.
-As part of the marketing leadership team serve as the primary contact for all demand generation functions within the marketing team.

 

Required Skills and Experience

 -Experience building, mentoring and growing lead generation teams in a high-growth and competitive industry. Experience in B2B SaaS industry preferred. 

-Superior knowledge of building data driven and creative demand generation programs with track record of improving lead quality and lead production efficiency 
-Curiosity to continually learn and improve.
-Passion for taking risks, improving processes, and making data-driven decisions
-Experience creating, testing, analyzing and optimizing B2B demand generation campaigns
-Analytical with experience using data for A/B testing, segmentation and personalization  
-Hands-on experience with Marketing technology stacks including but not limited to Wordpress, Google Analytics, AdWords, GTM, SEM Rush, Screaming Frog, Ahrefs, Marketo, Pardot, Hubspot, Salesforce and CDPs
-Knowledge of best practices for improving demand generation for B2B SaaS products
-Excellent written, verbal and interpersonal skills with ability to interact with senior leadership across the organization
-Prior experience in hospitality industry is preferred but not required
-Bachelor’s degree with commensurate experience in related field

 

Proficiency Definition

-SME with history of success in demand generation
-Player-coach able to build and mentor teams
-Collaborator that can build bridges and lead by influence
-Data driven decision maker 
-Strategic thinker with ability to get highly technical in demand generation

 
ABOUT UPSERVE
 
Upserve is the magic ingredient that helps restaurateurs thrive by putting everything they need in one place. We are a leading restaurant management platform with a cloud-based Point of Sale (POS) system, data and analytics, inventory management and payments processing for small to midsize restaurants. Thousands of restaurants use Upserve to manage relationships with more than 57 million active diners, process over $12 billion in annual sales, and to serve over 36 million meals per month. Being a part of the Upserve team brings a plethora of amazing benefits and here are a few:
We’ll invest in your career. Upserve is growing quickly, and we’ll give you the opportunity to do the same. Through our internal learning and development resources and our partnership with Vista Equity Partners, you’ll have access to a number of professional development opportunities so that you can keep up with the company’s evolving needs. We care about your wellbeing.
 
-We offer a very robust medical and dental insurance coverage plan, offer tax savings plans for retirement and dependent care, subsidize your transportation costs, offer a generous and inclusive parental leave, and provide catered lunches/meal allowances.
 
-We offer competitive compensation packages. Our people matter! We don’t ignore the role that compensation has on motivation and performance so we strive to equitably compensate our people.
 
-We’ve created an inclusive environment where everyone can thrive. Our customers are a diverse group, so we’re building a team that is too. Through our various D&I recruitment partnerships, intramural sports, quarterly engagement and feedback surveys, and more. We’re building an organization that provides our employees with the emotional and physical space to bring their best selves to work.
 
 
Want to know what it’s like to work at Upserve? Check out our Instagram, Inside Upserve.

 

Upserve is proud to be an Equal Opportunity Employer. We strive to have a team that is as diverse as the industry we serve. We partner with a number of local organizations working to improve access to the tech industry for underrepresented groups. All qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.
 
 
 
Apply

Manager, Email Marketing

MarketingBoston, MAFull Time

Upserve is looking for a dynamic email marketing manager to join its growing marketing team. This is a unique opportunity to join a SaaS business experiencing hyper growth. We are looking for a customer centric email marketing expert who thrives in a fast-paced environment. Reporting to the VP of Demand Generation this position will be responsible for approach, execution and measurement of all email marketing programs to increase brand value, improve customer retention and drive incremental sales. If you have a proven track record of building and leading highly effective email marketing programs as part of customer life-cycle marketing, and can inspire passion and confidence among your colleagues, you could be fit for this role.

Key Responsibilities
-Own email roadmap, execution and measurement. Use insights from data to identify priority segments and design email marketing programs to maximize value to prospects and customers.  
-Build insightful nurture campaigns to drive customer retention and incremental sales to new and existing customers.
-Balance educational and promotional campaigns to support superior customer experience while maximizing customer lifetime value
-Provide email marketing leadership and work with Marketing, Product, Business Applications and Finance teams to establish how email marketing fits in within customer life-cycle marketing.
-Work with cross-functional teams to identify and refine target segments, build re-engagement campaigns and refine audience segmentation and personalization
-Maintain and run A/B and multivariate testing for email marketing programs
-Track, report and improve email marketing KPIs including deliverability, open rates, click-through rates, conversion rates, opt-outs rates, and revenues
-Maintain and grow the company’s positive brand image
-Partner with the rest of the demand generation team to maximize demand generation volume and efficiency
-Track email marketing best practices, monitor industry trends, and make recommendations for growth

 

Required Skills and Experience

-Bachelor’s degree with commensurate experience in email marketing.
-Desire to continually learn and improve.
-Passion for taking risks, improving processes, and making data-driven decisions
-Experience creating, testing, analyzing and optimizing B2B email marketing, remarketing and nurture programs
-Analytical with experience using data for A/B testing, segmentation and personalization  
-Hands-on experience with ESPs like Pardot, Mailchimp, Sendgrid, Marketo and CRM such as Salesforce preferred
-Knowledge of CAN-SPAM, GDPR, and CCPA
-Knowledge of best practices for improving email deliverability
-Excellent written, verbal and interpersonal skills with ability to identify and respond to situations quickly
-Hospitality industry experience is a plus

 

ABOUT UPSERVE
Upserve is the magic ingredient that helps restaurateurs thrive by putting everything they need in one place. We are a leading restaurant management platform with a cloud-based Point of Sale (POS) system, data and analytics, inventory management and payments processing for small to midsize restaurants. Thousands of restaurants use Upserve to manage relationships with more than 57 million active diners, process over $12 billion in annual sales, and to serve over 36 million meals per month. Being a part of the Upserve team brings a plethora of amazing benefits and here are a few:

-We’ll invest in your career. Upserve is growing quickly, and we’ll give you the opportunity to do the same. Through our internal learning and development resources and our partnership with Vista Equity Partners, you’ll have access to a number of professional development opportunities so that you can keep up with the company’s evolving needs. We care about your wellbeing.

-We offer a very robust medical and dental insurance coverage plan, offer tax savings plans for retirement and dependent care, subsidize your transportation costs, offer a generous and inclusive parental leave, and provide catered lunches/meal allowances.

-We offer competitive compensation packages. Our people matter! We don’t ignore the role that compensation has on motivation and performance so we strive to equitably compensate our people.

-We’ve created an inclusive environment where everyone can thrive. Our customers are a diverse group, so we’re building a team that is too. Through our various D&I recruitment partnerships, intramural sports, quarterly engagement and feedback surveys, and more. We’re building an organization that provides our employees with the emotional and physical space to bring their best selves to work.

 

Want to know what it’s like to work at Upserve? Check out our Instagram, Inside Upserve.

Upserve is proud to be an Equal Opportunity Employer. We strive to have a team that is as diverse as the industry we serve. We partner with a number of local organizations working to improve access to the tech industry for underrepresented groups. All qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.

 
 
Apply

Manager, Email Marketing

MarketingProvidence, RIFull Time

Upserve is looking for a dynamic email marketing manager to join its growing marketing team. This is a unique opportunity to join a SaaS business experiencing hyper growth. We are looking for a customer centric email marketing expert who thrives in a fast-paced environment. Reporting to the VP of Demand Generation this position will be responsible for approach, execution and measurement of all email marketing programs to increase brand value, improve customer retention and drive incremental sales. If you have a proven track record of building and leading highly effective email marketing programs as part of customer life-cycle marketing, and can inspire passion and confidence among your colleagues, you could be fit for this role.

Key Responsibilities
-Own email roadmap, execution and measurement. Use insights from data to identify priority segments and design email marketing programs to maximize value to prospects and customers.  
-Build insightful nurture campaigns to drive customer retention and incremental sales to new and existing customers.
-Balance educational and promotional campaigns to support superior customer experience while maximizing customer lifetime value
-Provide email marketing leadership and work with Marketing, Product, Business Applications and Finance teams to establish how email marketing fits in within customer life-cycle marketing.
-Work with cross-functional teams to identify and refine target segments, build re-engagement campaigns and refine audience segmentation and personalization
-Maintain and run A/B and multivariate testing for email marketing programs
-Track, report and improve email marketing KPIs including deliverability, open rates, click-through rates, conversion rates, opt-outs rates, and revenues
-Maintain and grow the company’s positive brand image
-Partner with the rest of the demand generation team to maximize demand generation volume and efficiency
-Track email marketing best practices, monitor industry trends, and make recommendations for growth

 

Required Skills and Experience

-Bachelor’s degree with commensurate experience in email marketing.
-Desire to continually learn and improve.
-Passion for taking risks, improving processes, and making data-driven decisions
-Experience creating, testing, analyzing and optimizing B2B email marketing, remarketing and nurture programs
-Analytical with experience using data for A/B testing, segmentation and personalization  
-Hands-on experience with ESPs like Pardot, Mailchimp, Sendgrid, Marketo and CRM such as Salesforce preferred
-Knowledge of CAN-SPAM, GDPR, and CCPA
-Knowledge of best practices for improving email deliverability
-Excellent written, verbal and interpersonal skills with ability to identify and respond to situations quickly
-Hospitality industry experience is a plus

 

ABOUT UPSERVE
Upserve is the magic ingredient that helps restaurateurs thrive by putting everything they need in one place. We are a leading restaurant management platform with a cloud-based Point of Sale (POS) system, data and analytics, inventory management and payments processing for small to midsize restaurants. Thousands of restaurants use Upserve to manage relationships with more than 57 million active diners, process over $12 billion in annual sales, and to serve over 36 million meals per month. Being a part of the Upserve team brings a plethora of amazing benefits and here are a few:

-We’ll invest in your career. Upserve is growing quickly, and we’ll give you the opportunity to do the same. Through our internal learning and development resources and our partnership with Vista Equity Partners, you’ll have access to a number of professional development opportunities so that you can keep up with the company’s evolving needs. We care about your wellbeing.

-We offer a very robust medical and dental insurance coverage plan, offer tax savings plans for retirement and dependent care, subsidize your transportation costs, offer a generous and inclusive parental leave, and provide catered lunches/meal allowances.

-We offer competitive compensation packages. Our people matter! We don’t ignore the role that compensation has on motivation and performance so we strive to equitably compensate our people.

-We’ve created an inclusive environment where everyone can thrive. Our customers are a diverse group, so we’re building a team that is too. Through our various D&I recruitment partnerships, intramural sports, quarterly engagement and feedback surveys, and more. We’re building an organization that provides our employees with the emotional and physical space to bring their best selves to work.

 

Want to know what it’s like to work at Upserve? Check out our Instagram, Inside Upserve.

Upserve is proud to be an Equal Opportunity Employer. We strive to have a team that is as diverse as the industry we serve. We partner with a number of local organizations working to improve access to the tech industry for underrepresented groups. All qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.

 
 
Apply

Web Developer

MarketingBoston, MAFull Time

About the Web Developer Role

Upserve is looking for a seasoned website developer who has extensive experience with WordPress and loves creating custom web experiences. Making intuitive, responsive, user-friendly websites and microsites is a passion. Collaboration is key, working lockstep with the Marketing team and other internal stakeholders to gather requirements and plan web projects. Day to day, this means:
-Developing custom, often complex WordPress-based solutions along with general PHP framework-based solutions
-Providing guidance and suggestions when finding or developing new technologies and methods to advance the Upserve web offerings
-Adapting layered design files into responsive HTML / Theme Files
-Creating plugins & themes from scratch
-Planning and implementing A/B tests
-Keeping web properties up to date with latest SEO practices
-Keeping software up-to-date and secure
-Developing custom web applications
-HTML email templating
-Scoping website needs
-Hitting deadlines
-Exercising analytical thinking and judgement 

 

Required Skills and Experience

-Advanced knowledge of self-hosted WordPress (Experience with Multisite WordPress instances a plus)
-Strong understanding of PHP back-end development
-Proficient with front-end development, including HTML5, CSS3/SASS, JavaScript and jQuery
-Experience using a modern front-end development workflow including Node.js, gulp & bower
-Experience with front-end frameworks such as Bootstrap
-Comfortable working with version control software
-Experience working with marketing automation tools (Marketo prefered)
-Experience with Google Analytics, Google Tag Manager & Google Cloud
-Experience with Adobe Cloud or equivalent cloud-based design tools
-Comfortable developing with APIs

ABOUT UPSERVE
 
Upserve is the magic ingredient that helps restaurateurs thrive by putting everything they need in one place. We are a leading restaurant management platform with a cloud-based Point of Sale (POS) system, data and analytics, inventory management and payments processing for small to midsize restaurants. Thousands of restaurants use Upserve to manage relationships with more than 57 million active diners, process over $12 billion in annual sales, and to serve over 36 million meals per month. Being a part of the Upserve team brings a plethora of amazing benefits and here are a few:
 
We’ll invest in your career. Upserve is growing quickly, and we’ll give you the opportunity to do the same. Through our internal learning and development resources and our partnership with Vista Equity Partners, you’ll have access to a number of professional development opportunities so that you can keep up with the company’s evolving needs. We care about your wellbeing.
 
We offer a very robust medical and dental insurance coverage plan, offer tax savings plans for retirement and dependent care, subsidize your transportation costs, offer a generous and inclusive parental leave, and provide catered lunches/meal allowances.
 
We offer competitive compensation packages. Our people matter! We don’t ignore the role that compensation has on motivation and performance so we strive to equitably compensate our people.
 
We’ve created an inclusive environment where everyone can thrive. Our customers are a diverse group, so we’re building a team that is too. Through our various D&I recruitment partnerships, intramural sports, quarterly engagement and feedback surveys, and more. We’re building an organization that provides our employees with the emotional and physical space to bring their best selves to work.
 
 
Want to know what it’s like to work at Upserve? Check out our Instagram, Inside Upserve.
Upserve is proud to be an Equal Opportunity Employer. We strive to have a team that is as diverse as the industry we serve. We partner with a number of local organizations working to improve access to the tech industry for underrepresented groups. All qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.
 
Apply

Web Developer

MarketingProvidence, RIFull Time

About the Web Developer Role

Upserve is looking for a seasoned website developer who has extensive experience with WordPress and loves creating custom web experiences. Making intuitive, responsive, user-friendly websites and microsites is a passion. Collaboration is key, working lockstep with the Marketing team and other internal stakeholders to gather requirements and plan web projects. Day to day, this means:
-Developing custom, often complex WordPress-based solutions along with general PHP framework-based solutions
-Providing guidance and suggestions when finding or developing new technologies and methods to advance the Upserve web offerings
-Adapting layered design files into responsive HTML / Theme Files
-Creating plugins & themes from scratch
-Planning and implementing A/B tests
-Keeping web properties up to date with latest SEO practices
-Keeping software up-to-date and secure
-Developing custom web applications
-HTML email templating
-Scoping website needs
-Hitting deadlines
-Exercising analytical thinking and judgement 

 

Required Skills and Experience

-Advanced knowledge of self-hosted WordPress (Experience with Multisite WordPress instances a plus)
-Strong understanding of PHP back-end development
-Proficient with front-end development, including HTML5, CSS3/SASS, JavaScript and jQuery
-Experience using a modern front-end development workflow including Node.js, gulp & bower
-Experience with front-end frameworks such as Bootstrap
-Comfortable working with version control software
-Experience working with marketing automation tools (Marketo prefered)
-Experience with Google Analytics, Google Tag Manager & Google Cloud
-Experience with Adobe Cloud or equivalent cloud-based design tools
-Comfortable developing with APIs

ABOUT UPSERVE
 
Upserve is the magic ingredient that helps restaurateurs thrive by putting everything they need in one place. We are a leading restaurant management platform with a cloud-based Point of Sale (POS) system, data and analytics, inventory management and payments processing for small to midsize restaurants. Thousands of restaurants use Upserve to manage relationships with more than 57 million active diners, process over $12 billion in annual sales, and to serve over 36 million meals per month. Being a part of the Upserve team brings a plethora of amazing benefits and here are a few:
 
We’ll invest in your career. Upserve is growing quickly, and we’ll give you the opportunity to do the same. Through our internal learning and development resources and our partnership with Vista Equity Partners, you’ll have access to a number of professional development opportunities so that you can keep up with the company’s evolving needs. We care about your wellbeing.
 
We offer a very robust medical and dental insurance coverage plan, offer tax savings plans for retirement and dependent care, subsidize your transportation costs, offer a generous and inclusive parental leave, and provide catered lunches/meal allowances.
 
We offer competitive compensation packages. Our people matter! We don’t ignore the role that compensation has on motivation and performance so we strive to equitably compensate our people.
 
We’ve created an inclusive environment where everyone can thrive. Our customers are a diverse group, so we’re building a team that is too. Through our various D&I recruitment partnerships, intramural sports, quarterly engagement and feedback surveys, and more. We’re building an organization that provides our employees with the emotional and physical space to bring their best selves to work.
 
 
Want to know what it’s like to work at Upserve? Check out our Instagram, Inside Upserve.
Upserve is proud to be an Equal Opportunity Employer. We strive to have a team that is as diverse as the industry we serve. We partner with a number of local organizations working to improve access to the tech industry for underrepresented groups. All qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.
 
Apply

Marketing Coordinator

MarketingProvidence, RIFull Time

This role supports the day-to-day marketing coordination needs of the Marketing Team. You play a key role in helping to inform and engage marketing team members and key stakeholders. In this role you will support the Marketing team on a variety of tasks, including but not limited to delivery of large-scale advertising campaigns, liaising with subject matter experts on new content, assisting with  omni-channel campaigns, supporting event marketing and swag management.

Key responsibilities of this role include:

  • Organize and provide support for various trade shows, conferences and customer events
  • Coordinate on marketing tactics in alignment with business objectives, client concerns and sales goals
  • Assisting with creation, execution and reporting of omni-channel campaign
  • Organize and provide support for various trade shows, conferences and customer events
  • Assist with preparation of materials for marketing campaigns and events
  • Conduct daily departmental tasks to ensure the Marketing team runs smoothly
  • Gather and analyze consumer behavior data
  • Monitor the performance effort, analyze data, and summarize findings for the Management team
  • Help assist with the spread of brand awareness for our clients
  • Create customer engagement and brand connection through consumer interactions
  • Give detailed demonstrations and explanations of our services and products
  • Assist marketing team with administrative and support tasks 

Required Skills & Experience:

  • Bachelor’s Degree in related field such as Journalism, English, Creative Writing, Marketing
  • Strong written and verbal communication skills 
  • Knowledge of marketing concepts, strategies and best practices 
  • Pro-active critical thinking skills and the ability to take initiative, anticipate next steps and offer recommendations and solutions
  • Meticulous and self driven
  • Prior hospitality experience is a plus
About Upserve
Upserve is the magic ingredient that helps restaurateurs thrive by putting everything they need in one place. We are a leading restaurant management platform with a cloud-based Point of Sale (POS) system, data and analytics, inventory management and payments processing for small to midsize restaurants. Thousands of restaurants use Upserve to manage relationships with more than 57 million active diners, process over $12 billion in annual sales, and to serve over 36 million meals per month. Being a part of the Upserve team brings a plethora of amazing benefits and here are a few:
-We’ll invest in your career. Upserve is growing quickly, and we’ll give you the opportunity to do the same. Through our internal learning and development resources and our partnership with Vista Equity Partners, you’ll have access to a number of professional development opportunities so that you can keep up with the company’s evolving needs. We care about your wellbeing.
-We offer a very robust medical and dental insurance coverage plan, offer tax savings plans for retirement and dependent care, subsidize your transportation costs, offer a generous and inclusive parental leave, and provide catered lunches/meal allowances.
-We offer competitive compensation packages. Our people matter! We don’t ignore the role that compensation has on motivation and performance so we strive to equitably compensate our people.
-We’ve created an inclusive environment where everyone can thrive. Our customers are a diverse group, so we’re building a team that is too. Through our various D&I recruitment partnerships, intramural sports, quarterly engagement and feedback surveys, and more. We’re building an organization that provides our employees with the emotional and physical space to bring their best selves to work.

Want to know what it’s like to work at Upserve? Check out our Instagram, Inside Upserve.
Upserve is proud to be an Equal Opportunity Employer. We strive to have a team that is as diverse as the industry we serve. We partner with a number of local organizations working to improve access to the tech industry for underrepresented groups. All qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.
 

 

 
Apply

Marketing Campaign Manager

MarketingBoston, MAFull Time

About the Role:
Upserve is looking for a Campaign Manager to join its growing Marketing team. Reporting to the Senior Director of Demand Generation this position will be responsible for creation, execution, tracking and optimization of our integrated demand generation campaigns. If you are an inquisitive data driven marketer that thrives in a fast paced environment and are unafraid to learn and grow quickly, this role may be a great fit for you.

Responsibilities:
- Build, execute, and track campaigns which drive leads for Upserve and its product portfolio
-Gather and analyze campaign performance to determine success, help set future KPIs and continually optimize messaging and channels
-Collaborate with internal stakeholders to create segmented audiences and robust campaigns through a combination of efforts that help to deliver a solid prospective customer experience, and ultimately generate purchase interest
-Take ownership of all direct response campaigns including but not limited to digital, OOH, affiliates and print channels
-Collaborate with creative, web development, search marketing and email marketing teams to optimize campaign performance 
-Develop optimization strategies both on a campaign-by-campaign basis and on channel basis to maximize volume and efficiency of lead generation
-Perform quality assurance and regular reporting for all campaigns. Manage and optimize campaign performance daily.
-Communicate clearly and regularly with cross-functional teams including sales 
-Assist Marketing team with requested tasks

Required Skills & Experience:
-Bachelor’s degree preferably in Business, Marketing or related field
-Prior experience in developing and executing highly successful marketing programs
-Knowledge of marketing & campaign reporting, dashboards and KPIs
-Strong understanding of Social Media advertising, conversion optimization, marketing automation tools like Marketo, Hubspot, Pardot, and CRM like Salesforce
-Extremely strong communication skills, especially business writing
-Be a master of tactics; but, also enjoy creatively identifying opportunities to uplevel marketing 
-Knowledge or understanding of SasS products and hospitality industry is a plus
-Experience managing affiliates and partner relationships is a plus
-Desire to continually learn and improve.
-Passion for taking risks, improving processes, and making data-driven decisions
-Analytical with experience using data for A/B testing, segmentation and personalization  
-Excellent written, verbal and interpersonal skills 

 

About Upserve:
Upserve is the magic ingredient that helps restaurateurs thrive by putting everything they need in one place. We are a leading restaurant management platform with a cloud-based Point of Sale (POS) system, data and analytics, inventory management and payments processing for small to midsize restaurants. Thousands of restaurants use Upserve to manage relationships with more than 57 million active diners, process over $12 billion in annual sales, and to serve over 36 million meals per month. Being a part of the Upserve team brings a plethora of amazing benefits and here are a few:

-We’ll invest in your career. Upserve is growing quickly, and we’ll give you the opportunity to do the same. Through our internal learning and development resources and our partnership with Vista Equity Partners, you’ll have access to a number of professional development opportunities so that you can keep up with the company’s evolving needs. We care about your wellbeing.

-We offer a very robust medical and dental insurance coverage plan, offer tax savings plans for retirement and dependent care, subsidize your transportation costs, offer a generous and inclusive parental leave, and provide catered lunches/meal allowances.

-We offer competitive compensation packages. Our people matter! We don’t ignore the role that compensation has on motivation and performance so we strive to equitably compensate our people.

-We’ve created an inclusive environment where everyone can thrive. Our customers are a diverse group, so we’re building a team that is too. Through our various D&I recruitment partnerships, intramural sports, quarterly engagement and feedback surveys, and more. We’re building an organization that provides our employees with the emotional and physical space to bring their best selves to work.

Want to know what it’s like to work at Upserve? Check out our Instagram, Inside Upserve.

Upserve is proud to be an Equal Opportunity Employer. We strive to have a team that is as diverse as the industry we serve. We partner with a number of local organizations working to improve access to the tech industry for underrepresented groups. All qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.

 
Apply

Marketing Campaign Manager

MarketingProvidence, RIFull Time

About the Role:
Upserve is looking for a Campaign Manager to join its growing Marketing team. Reporting to the Senior Director of Demand Generation this position will be responsible for creation, execution, tracking and optimization of our integrated demand generation campaigns. If you are an inquisitive data driven marketer that thrives in a fast paced environment and are unafraid to learn and grow quickly, this role may be a great fit for you.

Responsibilities:
- Build, execute, and track campaigns which drive leads for Upserve and its product portfolio
-Gather and analyze campaign performance to determine success, help set future KPIs and continually optimize messaging and channels
-Collaborate with internal stakeholders to create segmented audiences and robust campaigns through a combination of efforts that help to deliver a solid prospective customer experience, and ultimately generate purchase interest
-Take ownership of all direct response campaigns including but not limited to digital, OOH, affiliates and print channels
-Collaborate with creative, web development, search marketing and email marketing teams to optimize campaign performance 
-Develop optimization strategies both on a campaign-by-campaign basis and on channel basis to maximize volume and efficiency of lead generation
-Perform quality assurance and regular reporting for all campaigns. Manage and optimize campaign performance daily.
-Communicate clearly and regularly with cross-functional teams including sales 
-Assist Marketing team with requested tasks

Required Skills & Experience:
-Bachelor’s degree preferably in Business, Marketing or related field
-Prior experience in developing and executing highly successful marketing programs
-Knowledge of marketing & campaign reporting, dashboards and KPIs
-Strong understanding of Social Media advertising, conversion optimization, marketing automation tools like Marketo, Hubspot, Pardot, and CRM like Salesforce
-Extremely strong communication skills, especially business writing
-Be a master of tactics; but, also enjoy creatively identifying opportunities to uplevel marketing 
-Knowledge or understanding of SasS products and hospitality industry is a plus
-Experience managing affiliates and partner relationships is a plus
-Desire to continually learn and improve.
-Passion for taking risks, improving processes, and making data-driven decisions
-Analytical with experience using data for A/B testing, segmentation and personalization  
-Excellent written, verbal and interpersonal skills 

 

About Upserve:
Upserve is the magic ingredient that helps restaurateurs thrive by putting everything they need in one place. We are a leading restaurant management platform with a cloud-based Point of Sale (POS) system, data and analytics, inventory management and payments processing for small to midsize restaurants. Thousands of restaurants use Upserve to manage relationships with more than 57 million active diners, process over $12 billion in annual sales, and to serve over 36 million meals per month. Being a part of the Upserve team brings a plethora of amazing benefits and here are a few:

-We’ll invest in your career. Upserve is growing quickly, and we’ll give you the opportunity to do the same. Through our internal learning and development resources and our partnership with Vista Equity Partners, you’ll have access to a number of professional development opportunities so that you can keep up with the company’s evolving needs. We care about your wellbeing.

-We offer a very robust medical and dental insurance coverage plan, offer tax savings plans for retirement and dependent care, subsidize your transportation costs, offer a generous and inclusive parental leave, and provide catered lunches/meal allowances.

-We offer competitive compensation packages. Our people matter! We don’t ignore the role that compensation has on motivation and performance so we strive to equitably compensate our people.

-We’ve created an inclusive environment where everyone can thrive. Our customers are a diverse group, so we’re building a team that is too. Through our various D&I recruitment partnerships, intramural sports, quarterly engagement and feedback surveys, and more. We’re building an organization that provides our employees with the emotional and physical space to bring their best selves to work.

Want to know what it’s like to work at Upserve? Check out our Instagram, Inside Upserve.

Upserve is proud to be an Equal Opportunity Employer. We strive to have a team that is as diverse as the industry we serve. We partner with a number of local organizations working to improve access to the tech industry for underrepresented groups. All qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.

 
Apply

Account Executive

SalesProvidence, RIFull Time

ABOUT THE ROLE

As an Account Executive, you will work with our customers to identify ways that they could grow their business through better use of data on their customers, menu, and service staff. In order to do this effectively you must maintain in-depth industry knowledge including marketplace conditions, and competitor positioning in your geographic area. Each month you will drive the sales cycle from generating leads, to demonstrations, to closing deals.

A TYPICAL DAY MAY INCLUDE:

  • Becoming an expert in our industry, the product, and our restaurateurs 
  • Carrying out the whole sales cycle which includes: identifying and developing leads, meeting with your clients, creating value propositions, structuring financial deals, negotiating contracts, and closing deals. 
  • Close business consistently if not above quota
  • Conducting discovery calls and visits with customers to identify their business challenges
  • Successfully running online demonstrations of Upserve with restaurateurs and restaurant owners

The Account Executive is also responsible for maintaining up-to-date records within Upserve's CRM solution as well as for processing the sales quote and order in an accurate manner. This includes capturing all sales related tasks in the customer's opportunity record, and moving through all sales stages in the process.

ABOUT YOU

We're looking for an Account Executive with the following:

  • Grit: You possess a consistent drive to overachieve against your personal and professional goals.
  • Curiosity: You have a desire to learn about the restaurant industry, our customers’ pain points, and provide thoughtful solutions to their biggest problems.
  • Impact: You enjoy taking on big, important challenges as well as the small things, because you aim to provide value today. You can apply logic to problems and quickly analyze to provide a recommendation.
  • Empathy: In all of your actions, you strive to convey an understanding and respect for the needs of others. You keep the customer, not your own agenda, at the forefront of your decisions.
  • Openness: You are humble, acknowledge your strengths and weaknesses and take feedback well. You are able to self diagnose and translate that diagnosis into an actionable solution.
  • One Team: You can effectively and concisely communicate with your teammates to motivate and inspire prospects

 

Qualifications:

  • 1-2 years of experience in a sales role (with closing/quota carrying experience)
  • Familiarity and proficiency with full lifecycle sales process management 
  • Understanding of solution-based consultative sales
  • Professional poise and confidence while communicating with executives
  • Salesforce or comparable CRM experience to manage and organize pipeline
  • Committed to a culture of positivity and high performance
  • Value feedback, and thrive on constant improvement and learning
  • Strong work ethic, and a self-driven desire to succeed
  • Excellent written and verbal communication

Not a must, but a plus

  • Prior Experience in the hospitality industry, and using restaurant technology such as POS 
  • Experience selling in a SaaS environment

 

ABOUT UPSERVE

Upserve is the magic ingredient that helps restaurateurs thrive by putting everything they need in one place. We are a leading restaurant management platform with a cloud-based Point of Sale (POS) system, data and analytics, inventory management and payments processing for small to midsize restaurants. Thousands of restaurants use Upserve to manage relationships with more than 57 million active diners, process over $12 billion in annual sales, and to serve over 36 million meals per month. Being a part of the Upserve team brings a plethora of amazing benefits and here are a few:

We’ll invest in your career. Upserve is growing quickly, and we’ll give you the opportunity to do the same. Through our internal learning and development resources and our partnership with Vista Equity Partners, you’ll have access to a number of professional development opportunities so that you can keep up with the company’s evolving needs. We care about your well being.

We offer a very robust medical and dental insurance coverage plan, offer tax savings plans for retirement and dependent care, subsidize your transportation costs, offer a generous and inclusive parental leave, and provide catered lunches/meal allowances. We offer competitive compensation packages. Our people matter! We don’t ignore the role that compensation has on motivation and performance so we strive to equitably compensate our people.

We’ve created an inclusive environment where everyone can thrive. Our customers are a diverse group, so we’re building a team that is too. Through our various D&I recruitment partnerships, intramural sports, quarterly engagement and feedback surveys, and more. We’re building an organization that provides our employees with the emotional and physical space to bring their best selves to work.

 

Want to know what it’s like to work at Upserve? Check out our Instagram, Inside Upserve.

Upserve is proud to be an Equal Opportunity Employer. We strive to have a team that is as diverse as the industry we serve. We partner with a number of local organizations working to improve access to the tech industry for underrepresented groups. All qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.

 
Apply

FP&A Analyst

FinanceProvidence, RIFull Time

About the Role:

The FP&A Analyst is responsible for the delivery of accurate financial information and analysis representing both Upserve as well as the functions/departments within. They actively manage the reporting and tracking of the Company’s key performance indicators and are responsible for overall consolidation of total profitability views, metrics, scorecards, etc. and driving transparent, consistent, actionable views/insights to leadership team.  The FP&A Analyst manages overall annual and multi-year planning/forecasting processes in support of Upserve (and departments within) in alignment with company requirements. 

 

Responsibilities:

-Manage financial and non-financial key performance indicators and the appropriate reporting/scorecards to assess and recommend improved financial and operational performance across the company.
-Work with the Finance leadership team to develop the strategy and roadmap for financial planning and management reporting.
-Provide forecasting and analysis of total Upserve expense and expense related metrics, drivers, inclusive of Scale and Efficiency efforts (tracking/measurement).
-Coordinate and direct the preparation of the budget and financial forecasts and report variances.
-Ensure compliance with applicable Corporate Policies and procedures.
-Maintain and provide ad-hoc reports and analysis that drive actionable results.

 

Required Skills & Experience:

-Expertise in data prep, forecast/ cost modeling, P&L modeling
-Advanced knowledge of and comfort with relevant technologies (i.e. SalesForce)
-Ability to partner with various departments in an organization
-Drive and ambition to problem solve without a lot of direction
-Ability to lead small cross-functional groups
-Must have advanced knowledge of excel and powerpoint

-Undergraduate/ Graduate Degree in Business, Finance, Accounting or related
-2-4 years of experience in a business analysis / FP&A role in a private equity or SaaS environment
-Financial systems experience (ERP, HCM, Planning)

Not a must, but a plus: 
-MBA degree
-Adaptive Insights experience
-Netsuite experience
-Payment processor experience

 
About Upserve
Upserve is the magic ingredient that helps restaurateurs thrive by putting everything they need in one place. We are a leading restaurant management platform with a cloud-based Point of Sale (POS) system, data and analytics, inventory management and payments processing for small to midsize restaurants. Thousands of restaurants use Upserve to manage relationships with more than 57 million active diners, process over $12 billion in annual sales, and to serve over 36 million meals per month. Being a part of the Upserve team brings a plethora of amazing benefits and here are a few:
-We’ll invest in your career. Upserve is growing quickly, and we’ll give you the opportunity to do the same. Through our internal learning and development resources and our partnership with Vista Equity Partners, you’ll have access to a number of professional development opportunities so that you can keep up with the company’s evolving needs. We care about your wellbeing.
-We offer a very robust medical and dental insurance coverage plan, offer tax savings plans for retirement and dependent care, subsidize your transportation costs, offer a generous and inclusive parental leave, and provide catered lunches/meal allowances.
 
-We offer competitive compensation packages. Our people matter! We don’t ignore the role that compensation has on motivation and performance so we strive to equitably compensate our people.
 
-We’ve created an inclusive environment where everyone can thrive. Our customers are a diverse group, so we’re building a team that is too. Through our various D&I recruitment partnerships, intramural sports, quarterly engagement and feedback surveys, and more. We’re building an organization that provides our employees with the emotional and physical space to bring their best selves to work.

Want to know what it’s like to work at Upserve? Check out our Instagram, Inside Upserve.
Upserve is proud to be an Equal Opportunity Employer. We strive to have a team that is as diverse as the industry we serve. We partner with a number of local organizations working to improve access to the tech industry for underrepresented groups. All qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.
 
 
 
Apply

Implementation Coordinator

Customer OperationsProvidence, RIFull Time

ABOUT THE ROLE

The Customer Implementation Coordinator (“IC”)  role assists the Implementation team to ensure a restaurant’s smooth transition onto the Upserve platform. The IC provides an outstanding customer experience that is driven by industry knowledge, technical expertise, and the urgency to meet our customers’ needs.

Responsibilities: 

  • Assist with various backend configurations including menu, settings, and credit card processing
  • Assist with consultations, walkthroughs, and trainings to ensure our customers have what they need to be successful with the Upserve platform
  • Build menus, floor layouts, and configuration sets that align with customer needs
  • Work with Implementation Specialists and Implementation Project Managers to launch the Upserve platform 
  • Ensure a seamless transition for customers, delivering a positive user experience
  • Work closely with Sales and Customer Success departments to ensure customer needs and requirements are matched with appropriate hardware and software solutions

 

Qualifications: 

  • Bachelor’s Degree in related field or 1 -3 years of prior work experience
  • Experience managing customer expectations using phone-based as well as email communication.
  • Exceptional written / email communication skills
  • Prior experience in technical role is preferred 
  • Restaurant experience is preferred
  • Point-of-Sale experience is preferred

 

ABOUT UPSERVE

Upserve is the magic ingredient that helps restaurateurs thrive by putting everything they need in one place. We are a leading restaurant management platform with a cloud-based Point of Sale (POS) system, data and analytics, inventory management and payments processing for small to midsize restaurants. Thousands of restaurants use Upserve to manage relationships with more than 57 million active diners, process over $12 billion in annual sales, and to serve over 36 million meals per month. Being a part of the Upserve team brings a plethora of amazing benefits and here are a few:

-We’ll invest in your career. Upserve is growing quickly, and we’ll give you the opportunity to do the same. Through our internal learning and development resources and our partnership with Vista Equity Partners, you’ll have access to a number of professional development opportunities so that you can keep up with the company’s evolving needs. We care about your wellbeing.

-We offer a very robust medical and dental insurance coverage plan, offer tax savings plans for retirement and dependent care, subsidize your transportation costs, offer a generous and inclusive parental leave, and provide catered lunches/meal allowances.

-We offer competitive compensation packages. Our people matter! We don’t ignore the role that compensation has on motivation and performance so we strive to equitably compensate our people.

-We’ve created an inclusive environment where everyone can thrive. Our customers are a diverse group, so we’re building a team that is too. Through our various D&I recruitment partnerships, intramural sports, quarterly engagement and feedback surveys, and more. We’re building an organization that provides our employees with the emotional and physical space to bring their best selves to work.


Want to know what it’s like to work at Upserve? Check out our Instagram, InsideUpserve.

Upserve is proud to be an Equal Opportunity Employer. We strive to have a team that is as diverse as the industry we serve. We partner with a number of local organizations working to improve access to the tech industry for underrepresented groups. All qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.

Apply

Implementation Specialist

Customer OperationsProvidence, RIFull Time

ABOUT THE ROLE

Implementation Specialists work to make sure a customer's onboarding onto the Upserve platform goes smoothly. They are primarily responsible for the installation of customer hardware, configuration and programming of menus into Upserve POS, point of sale training, and migration of payment processing. Implementation specialists must also validate the solution design, hardware, and network configuration for our customers.  

Responsibilities: 

  • Design and configure customer menus in Upserve POS HQ
  • Educate and train customers on use of Upserve POS settings and configuration tools
  • Update customer records in Salesforce and other web-based tools to reflect new information and Implementation timelines
  • Conduct remote walkthroughs for network setup and hardware/POS installation 
  • Validate payment processing configuration is correct

Qualifications: 

  • Bachelor’s Degree in related field or relevant work experience
  • Experience managing customer expectations using phone-based as well as email communication.
  • Proficient in Microsoft Excel
  • Exceptional written/email communication skills
  • Prior experience in technical role is preferred 
  • Restaurant experience is preferred
  • Point-of-Sale experience is preferred

ABOUT UPSERVE

Upserve is the magic ingredient that helps restaurateurs thrive by putting everything they need in one place. We are a leading restaurant management platform with a cloud-based Point of Sale (POS) system, data and analytics, inventory management and payments processing for small to midsize restaurants. Thousands of restaurants use Upserve to manage relationships with more than 57 million active diners, process over $12 billion in annual sales, and to serve over 36 million meals per month. Being a part of the Upserve team brings a plethora of amazing benefits and here are a few:

-We’ll invest in your career. Upserve is growing quickly, and we’ll give you the opportunity to do the same. Through our internal learning and development resources and our partnership with Vista Equity Partners, you’ll have access to a number of professional development opportunities so that you can keep up with the company’s evolving needs. We care about your wellbeing.

-We offer a very robust medical and dental insurance coverage plan, offer tax savings plans for retirement and dependent care, subsidize your transportation costs, offer a generous and inclusive parental leave, and provide catered lunches/meal allowances.

-We offer competitive compensation packages. Our people matter! We don’t ignore the role that compensation has on motivation and performance so we strive to equitably compensate our people.

-We’ve created an inclusive environment where everyone can thrive. Our customers are a diverse group, so we’re building a team that is too. Through our various D&I recruitment partnerships, intramural sports, quarterly engagement and feedback surveys, and more. We’re building an organization that provides our employees with the emotional and physical space to bring their best selves to work.


Want to know what it’s like to work at Upserve? Check out our Instagram, Inside Upserve.

Upserve is proud to be an Equal Opportunity Employer. We strive to have a team that is as diverse as the industry we serve. We partner with a number of local organizations working to improve access to the tech industry for underrepresented groups. All qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.

Apply

Customer Support Specialist, Tier 1

Customer ServiceDenver, COFull Time

ABOUT THE ROLE

Our Customer Support Specialists understand that our Customers are the magic ingredient. They make it easier for restaurant owners to run their business while respecting their time. Customer Support Specialists are obsessed with problem-solving and efficiently resolving customer issues. They are highly empathetic and natural educators - understanding the stress restaurateurs encounter.  This is a fast-paced, collaborative environment all working towards common goals.

What You Will Do: 

  • Field inbound customer phone, chat and email inquiries
  • Listen and understand customer needs and concerns
  • Identify technical issues and use appropriate troubleshooting steps leading to resolution
  • Keep detailed documentation on customer interactions
  • Handle customer requests and provide appropriate solutions and alternatives
  • Achieve daily/weekly/monthly expectations
  • Manage customer expectations regarding estimated response times for issue resolution 
  • Identify opportunities for improvement and contributes to solutions to enhance workflow efficiency and enhance the customer’s experience

***Upserve provides 24/7/365 support for our customers; therefore, shift start times vary between 6:00am and 12:00pm. 

 

ABOUT YOU

Above all else, all Upserve employees are united in our shared optimism, passion, and enthusiasm for the customers we support through our innovative product. We are committed to building a team that represents a variety of backgrounds, perspectives and skills. In our daily work, we exemplify our company values of grit, openness, empathy, impact, and curiosity. 

We Are Looking For: 

  • Customer Service experience
  • Restaurant experience
  • Professional and effective communications skills – both verbal and written
  • Ability to effectively interact and maintain professionalism with customers via phone and email
  • Ability to follow through on both verbal and written instructions and effectively adhere to Upserve’s processes and workflows
  • Ability to multitask, prioritize and organize multiple tasks concurrently while meeting deadlines
  • Ability to work independently and as part of a team in a customer-driven, fast-paced environment
  • Bonus points for being fluent in Spanish 

ABOUT UPSERVE

Upserve is the magic ingredient that helps restaurateurs thrive by putting everything they need in one place. We are a leading restaurant management platform with a cloud-based Point of Sale (POS) system, data and analytics, inventory management and payments processing for small to midsize restaurants. Thousands of restaurants use Upserve to manage relationships with more than 57 million active diners, process over $12 billion in annual sales, and to serve over 36 million meals per month. Being a part of the Upserve team brings a plethora of amazing benefits and here are a few:

-We’ll invest in your career. Upserve is growing quickly, and we’ll give you the opportunity to do the same. Through our internal learning and development resources and our partnership with Vista Equity Partners, you’ll have access to a number of professional development opportunities so that you can keep up with the company’s evolving needs. We care about your wellbeing.

-We offer a very robust medical and dental insurance coverage plan, offer tax savings plans for retirement and dependent care, subsidize your transportation costs, offer a generous and inclusive parental leave, and provide catered lunches/meal allowances.

-We offer competitive compensation packages. Our people matter! We don’t ignore the role that compensation has on motivation and performance so we strive to equitably compensate our people.

-We’ve created an inclusive environment where everyone can thrive. Our customers are a diverse group, so we’re building a team that is too. Through our various D&I recruitment partnerships, intramural sports, quarterly engagement and feedback surveys, and more. We’re building an organization that provides our employees with the emotional and physical space to bring their best selves to work.

 

 

Want to know what it’s like to work at Upserve? Check out our Instagram, Inside Upserve.

Upserve is proud to be an Equal Opportunity Employer. We strive to have a team that is as diverse as the industry we serve. We partner with a number of local organizations working to improve access to the tech industry for underrepresented groups. All qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.

Apply

Customer Support Specialist, Tier 2

Customer ServiceDenver, COFull Time

ABOUT THE ROLE

The Customer Support team at Upserve understands that customers are the magic ingredient. They make it easier for restaurant owners to run their businesses by efficiently resolving customer issues. As a Tier 2 Customer Support Specialist,  you are responsible for the effective resolution of highly technical customer support inquiries such as complex networking, hardware, and payment issues.  

What You Will Do: 

  • Resolve customer issues using the Tier 2 ticket escalation queue within Salesforce 
  • Troubleshoot complex networking, hardware, payment and service issues.
  • Work cross-functionally with our Technical Operations team to document bugs and de-escalate complex issues.
  • Provide guidance and expertise to Tier 1 agents in the areas of POS, payments, networking and hardware issue resolution.
  • Adopt new technologies to ensure seamless support experience for all new product initiatives
  • Participate in an on-call rotation system once a month

***Upserve provides 24/7/365 support for our customers. Therefore, the work schedule for this position will be Tuesday through Saturday from 11:00am to 7:30pm. 


ABOUT YOU

Above all else, all Upserve employees are united in our shared optimism, passion, and enthusiasm for the customers we support through our innovative product. We are committed to building a team that represents a variety of backgrounds, perspectives and skills. In our daily work, we exemplify our company values of grit, openness, empathy, impact, and curiosity. 

We Are Looking For: 

  • Experience doing technical troubleshooting/support, preferably in SaaS or on a cloud-based app
  • Bonus points for experience with phone, email, and chat-based support in an inbound support center to resolve high volumes of inquiries
  • Excellent written and verbal communication skills, with the ability to convey highly technical information in an easy-to-understand manner
  • Excellent organizational skills and experience managing competing priorities
  • Proficiency developing and delivering awareness and education for customers
  • Strong attention to detail and ability to work independently 
  • Bonus points for restaurant/POS experience

ABOUT UPSERVE

Upserve is the magic ingredient that helps restaurateurs thrive by putting everything they need in one place. We are a leading restaurant management platform with a cloud-based Point of Sale (POS) system, data and analytics, inventory management and payments processing for small to midsize restaurants. Thousands of restaurants use Upserve to manage relationships with more than 57 million active diners, process over $12 billion in annual sales, and to serve over 36 million meals per month. Being a part of the Upserve team brings a plethora of amazing benefits and here are a few:

-We’ll invest in your career. Upserve is growing quickly, and we’ll give you the opportunity to do the same. Through our internal learning and development resources and our partnership with Vista Equity Partners, you’ll have access to a number of professional development opportunities so that you can keep up with the company’s evolving needs. We care about your wellbeing.

-We offer a very robust medical and dental insurance coverage plan, offer tax savings plans for retirement and dependent care, subsidize your transportation costs, offer a generous and inclusive parental leave, and provide catered lunches/meal allowances.

-We offer competitive compensation packages. Our people matter! We don’t ignore the role that compensation has on motivation and performance so we strive to equitably compensate our people.

-We’ve created an inclusive environment where everyone can thrive. Our customers are a diverse group, so we’re building a team that is too. Through our various D&I recruitment partnerships, intramural sports, quarterly engagement and feedback surveys, and more. We’re building an organization that provides our employees with the emotional and physical space to bring their best selves to work.

 

 

Want to know what it’s like to work at Upserve? Check out our Instagram, Inside Upserve.

Upserve is proud to be an Equal Opportunity Employer. We strive to have a team that is as diverse as the industry we serve. We partner with a number of local organizations working to improve access to the tech industry for underrepresented groups. All qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.

Apply

Customer Success Manager

Customer OperationsProvidence, RIFull Time

ABOUT THE ROLE

Enterprise Customer Success Managers (“CSMs”) are responsible for an incredible customer experience, delivering joy and delight to our community of restaurateurs. At Upserve, Enterprise CSMs lead with proactive engagement including; building thriving customer relationships, ensuring a high level of customer satisfaction, successful engagement with our platform and products, increased retention, and a consistently strong and positive experience with our brand. 


Responsibilities: 

  • Manage clear and consistent communication with customers to ensure they are both aware and aligned with how they can be successful with the Upserve platform.
  • Partner with Implementation during kick off call to educate customer that their CSM will be their main point of contact throughout their time with Upserve.
  • Partner with product on possible integration requests and/or feature enhancements.
  • Understand deeply how customers use our product using Salesforce, and other systems.
  • Develop and deliver solutions for customers using Upserve’s platform and service offerings.
  • Build, maintain, and grow customer engagement to maximize user adoption and optimize product utilization.
  • Educate customers on new product features and functionality, as relevant to their usage patterns.
  • Work collaboratively across the Upserve organization to ensure customer escalations are being resolved in a prompt and comprehensive manner. 
  • Design, develop, and deliver customer engagements that mitigate risk, reduce churn, drive referrals, and maximize account health.
  • Advocate for customers in driving best practices for our work, aligning their business roadmap with our products and platform, engaging them as a community.
  • Some domestic travel to customer sites is required

ABOUT YOU

Qualifications: 

  • Bachelor’s Degree in a related field, such as business management.
  • 5 to 7 years of progressive experience in customer success, customer operations, client services, or program management in a client-facing capacity.
  • Prior experience with data modeling and prediction.
  • Excellent written and verbal communication skills, with the ability to convey highly technical information in an easy-to-understand manner
  • Excellent organizational skills and experience managing competing priorities.
  • Proficiency developing and delivering awareness and education for customers.
  • SaaS experience is preferred

ABOUT UPSERVE

Upserve is the magic ingredient that helps restaurateurs thrive by putting everything they need in one place. We are a leading restaurant management platform with a cloud-based Point of Sale (POS) system, data and analytics, inventory management and payments processing for small to midsize restaurants. Thousands of restaurants use Upserve to manage relationships with more than 57 million active diners, process over $12 billion in annual sales, and to serve over 36 million meals per month. Being a part of the Upserve team brings a plethora of amazing benefits and here are a few:

-We’ll invest in your career. Upserve is growing quickly, and we’ll give you the opportunity to do the same. Through our internal learning and development resources and our partnership with Vista Equity Partners, you’ll have access to a number of professional development opportunities so that you can keep up with the company’s evolving needs. We care about your wellbeing.

-We offer a very robust medical and dental insurance coverage plan, offer tax savings plans for retirement and dependent care, subsidize your transportation costs, offer a generous and inclusive parental leave, and provide catered lunches/meal allowances.

-We offer competitive compensation packages. Our people matter! We don’t ignore the role that compensation has on motivation and performance so we strive to equitably compensate our people.

-We’ve created an inclusive environment where everyone can thrive. Our customers are a diverse group, so we’re building a team that is too. Through our various D&I recruitment partnerships, intramural sports, quarterly engagement and feedback surveys, and more. We’re building an organization that provides our employees with the emotional and physical space to bring their best selves to work.

 

 

Want to know what it’s like to work at Upserve? Check out our Instagram, Inside Upserve.

Upserve is proud to be an Equal Opportunity Employer. We strive to have a team that is as diverse as the industry we serve. We partner with a number of local organizations working to improve access to the tech industry for underrepresented groups. All qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.

Apply

Events Marketing Manager

MarketingProvidence, RIFull Time

The Events Marketing Manager at Upserve is responsible for organizing the logistics and resources for all marketing activity and engagements.

Day to day responsibilities include:

  • Collaborating with project leads to ensure marketing engagement logistics are implemented 
  • Securing on-time registration, travel, and accommodations to marketing engagements and industry events
  • Identifying shows to attend and track KPIs for success
  • Creating and managing all pre, post and in-show activities including onsite execution and management of key events, show set-up and take-down, and social media coverage.
  • Creating and delivering all pre-show and post-show communications to maximize attendance and engagement, including but not limited to social media posts, emails and print communications
  • Assisting with maintaining event budgets, track expenses, and managing complete financial reconciliation post-event
  • Working with marketing team for development and on-time delivery of new branded giveaways/promotional items, email campaigns, invitations, conference signage, social media posts
  • Maintaining show schedules, project checklists, and processes through event management templates
  • Assisting with managing logistics and execution of all client-facing events
  • Post-event debrief with executive team to measure success and continually improve program

Required Skills & Experience

  • Bachelor’s Degree in related field such as Journalism, English, Creative Writing, Marketing
  • 1 to 2 years of marketing coordination experience or event marketing experience is a plus
  • Knowledge of marketing concepts, strategies and best practices 
  • Strong interpersonal and collaboration skills with an ability to communicate at all levels of an organization
  • Excellent written and verbal communication skills
  • Strong organizational and planning skills
  • Detail-oriented with excellent follow-up, budgeting, and time management skills
  • Adept at handling multiple complex projects simultaneously under pressure to meet tight deadlines
  • Knowledge of marketing communications and graphics is helpful
  • Must be willing to travel up to 75% of the time

 

About Upserve

Upserve is the magic ingredient that helps restaurateurs thrive by putting everything they need in one place. We are a leading restaurant management platform with a cloud-based Point of Sale (POS) system, data and analytics, inventory management and payments processing for small to midsize restaurants. Thousands of restaurants use Upserve to manage relationships with more than 57 million active diners, process over $12 billion in annual sales, and to serve over 36 million meals per month. Being a part of the Upserve team brings a plethora of amazing benefits and here are a few:

-We’ll invest in your career. Upserve is growing quickly, and we’ll give you the opportunity to do the same. Through our internal learning and development resources and our partnership with Vista Equity Partners, you’ll have access to a number of professional development opportunities so that you can keep up with the company’s evolving needs. We care about your wellbeing.

-We offer a very robust medical and dental insurance coverage plan, offer tax savings plans for retirement and dependent care, subsidize your transportation costs, offer a generous and inclusive parental leave, and provide catered lunches/meal allowances.

-We offer competitive compensation packages. Our people matter! We don’t ignore the role that compensation has on motivation and performance so we strive to equitably compensate our people.

-We’ve created an inclusive environment where everyone can thrive. Our customers are a diverse group, so we’re building a team that is too. Through our various D&I recruitment partnerships, intramural sports, quarterly engagement and feedback surveys, and more. We’re building an organization that provides our employees with the emotional and physical space to bring their best selves to work.

Want to know what it’s like to work at Upserve? Check out our Instagram, Inside Upserve.

Upserve is proud to be an Equal Opportunity Employer. We strive to have a team that is as diverse as the industry we serve. We partner with a number of local organizations working to improve access to the tech industry for underrepresented groups. All qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.

 
 
 
Apply

Frontend Engineer

TechnologyProvidence, RIFull Time

The Opportunity
We are looking for motivated Frontend Engineers to join Upserve’s web applications team. This team designs and creates both core and supplemental products for Upserve’s customers. Frontend Engineers on this team create compelling and functional UX in collaboration with backend engineers to meet new and existing product requirements with robust, maintainable solutions.

What You’ll Do
- Eagerly learn from colleagues around you, and grow to collaborate in creating delightful user experiences.
- Be mindful of quality and testing practices to ensure you’re able to deliver robust features.
- Gain understanding and learn to intuitive context to ensure goals match those of Product, Engineering, and the business.
- Collaborate with our Product and UX teams to ask questions and ensure requirements provide context and clarity.
- Participate in sprint planning, code reviews, retrospectives, and mentoring.
 
Who You Are
- You have some experience and are eager to work with web technologies and frameworks such as HTML, CSS, Jest, React, Elm, TypeScript, JavaScript, Babel, webpack, GraphQL, and functional programming concepts
- You are keen to understand the different ways the web is consumed, and the varied platforms and levels of connectivity used, in order to create the best possible experiences.
- You are passionate to learn from those around you, both actively by seeking better understanding, and passively through using existing patterns and techniques.
- You believe in building robust, rigorously-tested systems and components, and driving our quality bar cross-functionally.
- You take pride in your work and the value that it creates, and wish to grow in areas of code maintainability.
- You are a pragmatic idealist -- you strive for efficient and practical solutions not just theoretically ideal ones.
- You are a believer in moving fast with care and quality as key tenets.
- You enjoy the opportunity to interrogate features from the perspective of our customers to create the most appropriate solutions.
- You get excited about types and algorithms, and went to learn how and when to choose the right data structure for the right task.

 

About Upserve
Upserve is the magic ingredient that helps restaurateurs thrive by putting everything they need in one place. We are a leading restaurant management platform with a cloud-based Point of Sale (POS) system, data and analytics, inventory management and payments processing for small to midsize restaurants. Thousands of restaurants use Upserve to manage relationships with more than 57 million active diners, process over $12 billion in annual sales, and to serve over 36 million meals per month. Being a part of the Upserve team brings a plethora of amazing benefits and here are a few:

-We’ll invest in your career. Upserve is growing quickly, and we’ll give you the opportunity to do the same. Through our internal learning and development resources and our partnership with Vista Equity Partners, you’ll have access to a number of professional development opportunities so that you can keep up with the company’s evolving needs. We care about your wellbeing.

-We offer a very robust medical and dental insurance coverage plan, offer tax savings plans for retirement and dependent care, subsidize your transportation costs, offer a generous and inclusive parental leave, and provide catered lunches/meal allowances.

-We offer competitive compensation packages. Our people matter! We don’t ignore the role that compensation has on motivation and performance so we strive to equitably compensate our people.

-We’ve created an inclusive environment where everyone can thrive. Our customers are a diverse group, so we’re building a team that is too. Through our various D&I recruitment partnerships, intramural sports, quarterly engagement and feedback surveys, and more. We’re building an organization that provides our employees with the emotional and physical space to bring their best selves to work.

Want to know what it’s like to work at Upserve? Check out our Instagram, Inside Upserve.

Upserve is proud to be an Equal Opportunity Employer. We strive to have a team that is as diverse as the industry we serve. We partner with a number of local organizations working to improve access to the tech industry for underrepresented groups. All qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.

 
 
Apply

Implementation Project Manager

Customer OperationsProvidence, RIFull Time

ABOUT THE ROLE

Implementation Project Managers (“IPMs”) are responsible for overseeing the steps of a customer's Upserve onboarding from start to finish. IPMs serve as the main point of contact for customers during the onboarding process and are responsible for getting new accounts across the Implementation finish line.

Responsibilities:

  • Conducting kick-off calls with customers to outline processes and manage implementation expectations
  • Updating customer records in Salesforce and other web-based tools to reflect new information and timelines
  • Scheduling internal resources to complete project-related tasks for customer implementations
  • Maintaining consistent and timely updates to the customer based on task completion

ABOUT YOU

Qualifications: 

  • Bachelor's Degree in related field or 1-3 years of related work experience
  • Experience with semi-technical projects, especially where physical installation and cabling are involved
  • Experience meeting quota or deliverables in a fast-paced, highly accountable environment
  • Experience resource planning and task assignment in a non-supervisory role
  • Experience managing customer expectations using phone and email communication
  • Experience working in the restaurant industry is preferred

ABOUT UPSERVE

Upserve is the magic ingredient that helps restaurateurs thrive by putting everything they need in one place. We are a leading restaurant management platform with a cloud-based Point of Sale (POS) system, data and analytics, inventory management and payments processing for small to midsize restaurants. Thousands of restaurants use Upserve to manage relationships with more than 57 million active diners, process over $12 billion in annual sales, and to serve over 36 million meals per month. Being a part of the Upserve team brings a plethora of amazing benefits and here are a few:

-We’ll invest in your career. Upserve is growing quickly, and we’ll give you the opportunity to do the same. Through our internal learning and development resources and our partnership with Vista Equity Partners, you’ll have access to a number of professional development opportunities so that you can keep up with the company’s evolving needs. We care about your wellbeing.

-We offer a very robust medical and dental insurance coverage plan, offer tax savings plans for retirement and dependent care, subsidize your transportation costs, offer a generous and inclusive parental leave, and provide catered lunches/meal allowances.

-We offer competitive compensation packages. Our people matter! We don’t ignore the role that compensation has on motivation and performance so we strive to equitably compensate our people.

-We’ve created an inclusive environment where everyone can thrive. Our customers are a diverse group, so we’re building a team that is too. Through our various D&I recruitment partnerships, intramural sports, quarterly engagement and feedback surveys, and more. We’re building an organization that provides our employees with the emotional and physical space to bring their best selves to work.

 

 

Want to know what it’s like to work at Upserve? Check out our Instagram, Inside Upserve.

Upserve is proud to be an Equal Opportunity Employer. We strive to have a team that is as diverse as the industry we serve. We partner with a number of local organizations working to improve access to the tech industry for underrepresented groups. All qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.

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