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Account Executive

Direct SalesNew York City, NYFull-time

===== About Upserve =====
Upserve is the industry's leading full-service Restaurant Management Platform. In a single platform, Upserve offers the market-leading cloud point of sale for restaurants, actionable analytics, and seamless integration with leading third-party restaurant apps.  Thousands of restaurants use Upserve to manage relationships with more than 32 million active diners, and to serve over 23 million meals per month.

Upserve is headquartered in Providence with additional offices in San Francisco, New York City and Denver.  We believe that culture is a competitive advantage, and treat it as such -- our values of One Team, Impact, Empathy, Openness, Curiosity and Grit guide our daily actions.   Learn more about what that means from our blog - https://upserve.com/inside-upserve - or by following us on Twitter and Instagram (@InsideUpserve).

===== About the Role =====
As an Account Executive in New York City, you work with our customers to identify ways that they could grow their business through better use of data on their customers, menu, and service staff.  In order to do this effectively you must maintain in-depth industry knowledge including marketplace conditions, competitor positioning in your geographic area. Each month you will drive the sales cycle from online demonstrations to closing deals.

Day to day, this means:
 - Becoming an expert in our industry, the product, and our restaurateurs
 - Close business consistently if not above quota
 - Conducting discovery calls with customers to identify their business challenges.
 - Successfully running online demonstrations of Upserve with restaurateurs and restaurant owners

===== The Right Ingredients =====
Above all else, all Upserve employees are united in our shared optimism, passion, and enthusiasm for the customers we support through our innovative product. In our daily work, we exemplify our values of grit, openness, empathy, impact, and curiosity.

In particular, our Account Executives have a passion for helping restaurants, closing deals and strong interpersonal skills. This role requires an individual with a strong worth ethic, and self-driven desire and the following qualifications to succeed:

- 2-5 years of experience in an inside sales role carrying a quota
- Excellent written and verbal communication
- Understanding of solution-based consultative sales in a SaaS environment
- Professional poise and confidence while communicating with executives
- Ability to use Salesforce.com and other  technologies to manage and organize pipeline
- Committed to a culture of positivity and high performance
- Value feedback, and thrive on constant improvement and learning
- Strong work ethic, and a self-driven desire to succeed


===== Upserve's "Mise En Place" =====
Above all else, all Upserve employees are united in our shared passion for the hospitality industry, our product, and the impact we can have on the owners and operators we serve. We have a track record of success, with 100%+ growth in the last 3 years. How do we do it? By providing great value to our customers, and by relentlessly focusing on the details - our Mise En Place (everything in its place).
- Our Net Promoter Scores over the last six months are higher than any other SMB software company
- Our SaaS 'quick ratio' and LTV to CAC is exceeding 4x, making us leaders in the market
- Our newest product features enjoy ~70% weekly active users and nearly 50% daily active users.
- Our leadership hails from top companies like OpenTable, TellMe, BrightCove, Microsoft, and McKinsey.
- Our Board and Investment Partners include Vista Equity Partners, First Round, and Pritzker.

But our focus on excellence doesn't stop there. We offer competitive employee, including the following:
- 100% paid medical and dental coverage with the leading provider nation-wide
- Unlimited Time Off - our policy is "take the time you need, when you need it"       
- A "family first" culture, with generous paid parental and caregiver leave
- 401(k) with built-in financial advisory services
- Quarterly wellness weeks, focused on mental, emotional AND physical health
- Catered healthy lunches daily, as well as organic healthy snacks in our office.
- On-Site dry cleaning pick-up for those who want it...and a flexible "come dressed" policy for others!
- Multiple social clubs, including intramural sport leagues and a monthly "supper club"

Last but not least, Upserve is proud to be an Equal Opportunity Employer! Beyond that, we also care deeply about creating a culture of inclusion, and about improving diversity in tech. We believe in being color brave, not color blind, and partner with a number of local organizations working to improve access to the tech industry for underrepresented groups. These include Project Include, Girls Who Code, Providence IntraCity Geeks, #HackPVD, Code.org, PVD Lady Project, and Rosie's Girls to name a few.
Apply

Account Executive

Direct SalesProvidence, RIFull-time

===== About Upserve =====
Upserve is the industry's leading full-service Restaurant Management Platform. In a single platform, Upserve offers the market-leading cloud point of sale for restaurants, actionable analytics, and seamless integration with leading third-party restaurant apps.  Thousands of restaurants use Upserve to manage relationships with more than 32 million active diners, and to serve over 23 million meals per month.

Upserve is headquartered in Providence with additional offices in San Francisco, New York City and Denver.  We believe that culture is a competitive advantage, and treat it as such -- our values of One Team, Impact, Empathy, Openness, Curiosity and Grit guide our daily actions.   Learn more about what that means from our blog - https://upserve.com/inside-upserve - or by following us on Twitter and Instagram (@InsideUpserve).

===== About the Role =====
As an Account Executive in Providence, you work with our customers to identify ways that they could grow their business through better use of data on their customers, menu, and service staff.  In order to do this effectively you must maintain in-depth industry knowledge including marketplace conditions, competitor positioning in your geographic area. Each month you will drive the sales cycle from online demonstrations to closing deals.

Day to day, this means:
 - Becoming an expert in our industry, the product, and our restaurateurs
 - Close business consistently if not above quota
 - Conducting discovery calls with customers to identify their business challenges.
 - Successfully running online demonstrations of Upserve with restaurateurs and restaurant owners

===== The Right Ingredients =====
Above all else, all Upserve employees are united in our shared optimism, passion, and enthusiasm for the customers we support through our innovative product. In our daily work, we exemplify our values of grit, openness, empathy, impact, and curiosity.

In particular, our Account Executives have a passion for helping restaurants, closing deals and strong interpersonal skills. This role requires an individual with a strong worth ethic, and self-driven desire and the following qualifications to succeed:

- 2-5 years of experience in an inside sales role carrying a quota
- Excellent written and verbal communication
- Understanding of solution-based consultative sales in a SaaS environment
- Professional poise and confidence while communicating with executives
- Ability to use Salesforce.com and other  technologies to manage and organize pipeline
- Committed to a culture of positivity and high performance
- Value feedback, and thrive on constant improvement and learning
- Strong work ethic, and a self-driven desire to succeed


===== Upserve's "Mise En Place" =====
Above all else, all Upserve employees are united in our shared passion for the hospitality industry, our product, and the impact we can have on the owners and operators we serve. We have a track record of success, with 100%+ growth in the last 3 years. How do we do it? By providing great value to our customers, and by relentlessly focusing on the details - our Mise En Place (everything in its place).
- Our Net Promoter Scores over the last six months are higher than any other SMB software company
- Our SaaS 'quick ratio' and LTV to CAC is exceeding 4x, making us leaders in the market
- Our newest product features enjoy ~70% weekly active users and nearly 50% daily active users.
- Our leadership hails from top companies like OpenTable, TellMe, BrightCove, Microsoft, and McKinsey.
- Our Board and Investment Partners include Vista Equity Partners, First Round, and Pritzker.

But our focus on excellence doesn't stop there. We offer competitive employee, including the following:
- 100% paid medical and dental coverage with the leading provider nation-wide
- Unlimited Time Off - our policy is "take the time you need, when you need it"       
- A "family first" culture, with generous paid parental and caregiver leave
- 401(k) with built-in financial advisory services
- Quarterly wellness weeks, focused on mental, emotional AND physical health
- Catered healthy lunches daily, as well as organic healthy snacks in our office.
- On-Site dry cleaning pick-up for those who want it...and a flexible "come dressed" policy for others!
- Multiple social clubs, including intramural sport leagues and a monthly "supper club"

Last but not least, Upserve is proud to be an Equal Opportunity Employer! Beyond that, we also care deeply about creating a culture of inclusion, and about improving diversity in tech. We believe in being color brave, not color blind, and partner with a number of local organizations working to improve access to the tech industry for underrepresented groups. These include Project Include, Girls Who Code, Providence IntraCity Geeks, #HackPVD, Code.org, PVD Lady Project, and Rosie's Girls to name a few.
Apply

Business/Sales Development Representative

MarketingProvidence, RIFull-time

===== About Upserve =====
Upserve is the industry's leading full-service Restaurant Management Platform. In a single platform, Upserve offers the market-leading cloud point of sale for restaurants, actionable analytics, and seamless integration with leading third-party restaurant apps.  Thousands of restaurants use Upserve to manage relationships with more than 32 million active diners, and to serve over 23 million meals per month.

Upserve is headquartered in Providence with additional offices in San Francisco, New York City and Denver.  We believe that culture is a competitive advantage, and treat it as such -- our values of One Team, Impact, Empathy, Openness, Curiosity and Grit guide our daily actions.   Learn more about what that means from our blog - https://upserve.com/inside-upserve - or by following us on Twitter and Instagram (@InsideUpserve).

===== About the Role =====
Upserve is seeking Business Development Representatives (BDR) to join our sales team-- this is a phenomenal way to continue working with the hospitality industry, while also getting a 'Mini-MBA' from a growing and dynamic technology company! If you're a "roll up your sleeves, learn on the job" type that values teamwork, personal achievement, and good food - you'll fit right in!

As a BDR you will research prospective customers, create outreach strategies, and identify sales opportunities. You will conduct exploratory conversations with potential customers, use your business acumen to identify how Upserve's platform can help their restaurant succeed.  While doing so, you'll gain a deeper understanding of restaurant operations, and how the Upserve platform what challenges they face on a daily basis, and how technology can dramatically improve their businesses and employees' lives.

Day to day, this means:
-  Conduct high volume prospecting (60-100 activities/day) to qualify leads through calls, emails, and chat.
-  Work closely and collaboratively with our team to develop and implement appropriate prospecting strategies.
-  Schedule introductory meetings for our regional Sales Executives to further assess a restaurant's needs.

=====The Right Ingredients =====
For this role, we're looking for ambitious individuals, with a history of high achievement and the desire to work in a fast paced environment with peers who challenge them to be better, who also have the following qualifications:

- Bachelors degree in a related field such as Business or Liberal Arts or equivalent experience
- Excellent written and verbal communication skills
- The desire to meet and exceed measurable performance goals
- Naturally curious and passionate
- The technical aptitude to master our sales tools
- The ability to deal with and thrive on objections and rejection on a daily basis


===== Upserve's "Mise En Place" =====
Above all else, all Upserve employees are united in our shared passion for the hospitality industry, our product, and the impact we can have on the owners and operators we serve. We have a track record of success, with 100%+ growth in the last 3 years. How do we do it? By providing great value to our customers, and by relentlessly focusing on the details - our Mise En Place (everything in its place).
- Our Net Promoter Scores over the last six months are higher than any other SMB software company
- Our SaaS 'quick ratio' and LTV to CAC is exceeding 4x, making us leaders in the market
- Our newest product features enjoy ~70% weekly active users and nearly 50% daily active users.
- Our leadership hails from top companies like OpenTable, TellMe, BrightCove, Microsoft, and McKinsey.
- Our Board and Investment Partners include Vista Equity Partners, First Round, and Pritzker.

But our focus on excellence doesn't stop there. We offer competitive employee, including the following:
- 100% paid medical and dental coverage with the leading provider nation-wide
- Unlimited Time Off - our policy is "take the time you need, when you need it"       
- A "family first" culture, with generous paid parental and caregiver leave
- 401(k) with built-in financial advisory services
- Quarterly wellness weeks, focused on mental, emotional AND physical health
- Catered healthy lunches daily, as well as organic healthy snacks in our office.
- On-Site dry cleaning pick-up for those who want it...and a flexible "come dressed" policy for others!
- Multiple social clubs, including intramural sport leagues and a monthly "supper club"

Last but not least, Upserve is proud to be an Equal Opportunity Employer! Beyond that, we also care deeply about creating a culture of inclusion, and about improving diversity in tech. We believe in being color brave, not color blind, and partner with a number of local organizations working to improve access to the tech industry for underrepresented groups. These include Project Include, Girls Who Code, Providence IntraCity Geeks, #HackPVD, Code.org, PVD Lady Project, and Rosie's Girls to name a few.
Apply

Controller

FinanceProvidence, RIFull-time

===== About Upserve =====
Upserve is the industry's leading full-service Restaurant Management Platform. In a single platform, Upserve offers the market-leading cloud point of sale for restaurants, actionable analytics, and seamless integration with leading third-party restaurant apps.  Thousands of restaurants use Upserve to manage relationships with more than 32 million active diners, and to serve over 23 million meals per month.

Upserve is headquartered in Providence with additional offices in San Francisco, New York City and Denver.  We believe that culture is a competitive advantage, and treat it as such -- our values of One Team, Impact, Empathy, Openness, Curiosity and Grit guide our daily actions.   Learn more about what that means from our blog - https://upserve.com/inside-upserve - or by following us on Twitter and Instagram (@InsideUpserve).

Upserve is seeking a Controller to help us scale and optimize our financial and accounting functions. The Controller will be responsible for all aspects of financial management, including corporate accounting, regulatory and financial reporting, cash management, budget and forecasts preparation, as well as development of internal control policies and procedures. Finance controller responsibilities will also include financial risk management.

Responsibilities
- Manage all accounting operations including Billing, A/R, A/P, GL and Counsel, and Revenue Recognition
- Coordinate and direct the preparation of the budget and financial forecasts and report variances
- Prepare and publish timely monthly financial statements
- Develop and maintain a weekly, monthly and quarterly cash forecasting process
- Coordinate the preparation of regulatory reporting
- Research technical accounting issues for compliance
- Support month-end and year-end financial close process
- Lead the Company’s annual audit process, including all audit schedules, samples and responses to the Company’s outside auditor
- Ensure quality control over financial transactions and financial reporting
- Manage and comply with local, state, and federal government reporting requirements and tax filings
- Develop and document business processes and accounting policies to maintain and strengthen internal controls
- Supervise and mentor Finance team members
- Additional controller duties as necessary

The ideal candidate for this role has:
- Proven record of success as a Financial controller
- 5+ years of overall combined accounting and finance experience
- Advanced degree in Accounting
- CPA or CMA preferred

To be successful in this role you must have:
- Thorough knowledge of accounting principles and procedures
- Experience with general ledger functions, the month-end/year end close process, and with creating financial
- Experience administering a first rate ERP like Netsuite, Intacct, or SAP and exposure to Salesforce
- Demonstrated ability to collaborate with board members as well as internal and external partners
- A passion for mentoring and leading high performing teams
- Experience with acquisition/purchase accounting a plus
===== Upserve's "Mise En Place" =====
Above all else, all Upserve employees are united in our shared passion for the hospitality industry, our product, and the impact we can have on the owners and operators we serve. We have a track record of success, with 100%+ growth in the last 3 years. How do we do it? By providing great value to our customers, and by relentlessly focusing on the details - our Mise En Place (everything in its place).
- Our Net Promoter Scores over the last six months are higher than any other SMB software company
- Our SaaS 'quick ratio' and LTV to CAC is exceeding 4x, making us leaders in the market
- Our newest product features enjoy ~70% weekly active users and nearly 50% daily active users.
- Our leadership hails from top companies like OpenTable, TellMe, BrightCove, Microsoft, and McKinsey.
- Our Board and Investment Partners include Vista Equity Partners, First Round, and Pritzker.

But our focus on excellence doesn't stop there. We offer competitive employee, including the following:
- 100% paid medical and dental coverage with the leading provider nation-wide
- Unlimited Time Off - our policy is "take the time you need, when you need it"       
- A "family first" culture, with generous paid parental and caregiver leave
- 401(k) with built-in financial advisory services
- Quarterly wellness weeks, focused on mental, emotional AND physical health
- Catered healthy lunches daily, as well as organic healthy snacks in our office.
- On-Site dry cleaning pick-up for those who want it...and a flexible "come dressed" policy for others!
- Multiple social clubs, including intramural sport leagues and a monthly "supper club"

Last but not least, Upserve is proud to be an Equal Opportunity Employer! Beyond that, we also care deeply about creating a culture of inclusion, and about improving diversity in tech. We believe in being color brave, not color blind, and partner with a number of local organizations working to improve access to the tech industry for underrepresented groups. These include Project Include, Girls Who Code, Providence IntraCity Geeks, #HackPVD, Code.org, PVD Lady Project, and Rosie's Girls to name a few.
Apply

Customer Advocacy Manager

MarketingProvidence, RIFull-time

===== About Upserve =====
Upserve is the industry's leading full-service Restaurant Management Platform. In a single platform, Upserve offers the market-leading cloud point of sale for restaurants, actionable analytics, and seamless integration with leading third-party restaurant apps.  Thousands of restaurants use Upserve to manage relationships with more than 32 million active diners, and to serve over 23 million meals per month.

Upserve is headquartered in Providence with additional offices in San Francisco, New York City and Denver.  We believe that culture is a competitive advantage, and treat it as such -- our values of One Team, Impact, Empathy, Openness, Curiosity and Grit guide our daily actions.   Learn more about what that means from our blog - https://upserve.com/inside-upserve - or by following us on Twitter and Instagram (@InsideUpserve).

===== About the Role =====
Upserve is seeking a Customer Advocacy (CA) Manager that will focus on building stronger relationships with our customers to create a community of brand advocates. The CA Manager will directly benefit our marketing and sales efforts by increasing customer advocacy including referrals, testimonials, references, etc. Success in this role is measured in terms the number of public customer references on various third party review websites and the creation of video testimonials and case studies featuring our key customers.

Day to day, this means:
- Developing and implementing programs and strategies for soliciting referrals and references including a plan for recruiting and rewarding customers for reviews on third-party sites
- Identifying key customers to feature in video testimonials, speaking opportunities, and case studies
- Leading a cross functional team in translating the voice of the customer into sales and marketing tools for public or private references including case studies, peer-to-peer references, customer quotes, videos, customer webpage and analyst / PR references

===== The Right Ingredients =====
The ideal candidate is creative and strategic marketing professional with deep desire to engage and motivate our lively customer base of restaurateurs. You will be Upserve’s customer advocate and with the goal liaison between customers and the rest of the organization. While you need to be able to work independently, you understand the importance of collaborating with other departments to create an incredible customer experience and reach business goals.

- Bachelor’s degree with emphasis on communications, marketing, and business
- 3-5 years marketing experience, preferably at a SaaS company
- Previous Customer Service, Customer Success, or Account Management experience preferred
- Technical knowledge of the latest digital marketing tools and channels, including Salesforce and Marketo.
- Experience creating and executing marketing campaigns and programs that drive customer engagement and advocacy
- Familiarity with B2B marketing, lead generation, and sales processes

===== Upserve's "Mise En Place" =====
Above all else, all Upserve employees are united in our shared passion for the hospitality industry, our product, and the impact we can have on the owners and operators we serve. We have a track record of success, with 100%+ growth in the last 3 years. How do we do it? By providing great value to our customers, and by relentlessly focusing on the details - our Mise En Place (everything in its place).
- Our Net Promoter Scores over the last six months are higher than any other SMB software company
- Our SaaS 'quick ratio' and LTV to CAC is exceeding 4x, making us leaders in the market
- Our newest product features enjoy ~70% weekly active users and nearly 50% daily active users.
- Our leadership hails from top companies like OpenTable, TellMe, BrightCove, Microsoft, and McKinsey.
- Our Board and Investment Partners include Vista Equity Partners, First Round, and Pritzker.

But our focus on excellence doesn't stop there. We offer competitive employee, including the following:
- 100% paid medical and dental coverage with the leading provider nation-wide
- Unlimited Time Off - our policy is "take the time you need, when you need it"       
- A "family first" culture, with generous paid parental and caregiver leave
- 401(k) with built-in financial advisory services
- Quarterly wellness weeks, focused on mental, emotional AND physical health
- Catered healthy lunches daily, as well as organic healthy snacks in our office.
- On-Site dry cleaning pick-up for those who want it...and a flexible "come dressed" policy for others!
- Multiple social clubs, including intramural sport leagues and a monthly "supper club"

Last but not least, Upserve is proud to be an Equal Opportunity Employer! Beyond that, we also care deeply about creating a culture of inclusion, and about improving diversity in tech. We believe in being color brave, not color blind, and partner with a number of local organizations working to improve access to the tech industry for underrepresented groups. These include Project Include, Girls Who Code, Providence IntraCity Geeks, #HackPVD, Code.org, PVD Lady Project, and Rosie's Girls to name a few.
Apply

Customer Success Manager

Customer Success and Account ManagementDenver, COFull-time

===== About Upserve =====
Upserve is the industry's leading full-service Restaurant Management Platform. In a single platform, Upserve offers the market-leading cloud point of sale for restaurants, actionable analytics, and seamless integration with leading third-party restaurant apps.  Thousands of restaurants use Upserve to manage relationships with more than 32 million active diners, and to serve over 23 million meals per month.

Upserve is headquartered in Providence with additional offices in San Francisco, New York City and Denver.  We believe that culture is a competitive advantage, and treat it as such -- our values of One Team, Impact, Empathy, Openness, Curiosity and Grit guide our daily actions.   Learn more about what that means from our blog - https://upserve.com/inside-upserve - or by following us on Twitter and Instagram (@InsideUpserve).

===== About the Role =====

Upserve’s Customer Success Team is responsible for an incredible customer experience, delivering joy and delight to our community of restaurateurs. At Upserve, our Customer Success Managers help build thriving customer relationships, ensuring high levels of customer satisfaction, successful engagement with our software, increased retention, and a consistently strong and positive experience with our brand. Reporting to our Senior Director of Customer Success, the Customer Success Manager is the trusted strategic advisor to our customers and an operations professional that executes across the entire Upserve organization to advocate for the customer relationship.  

Day to Day this means:
- Manage clear and consistent communication with customers to ensure they are both aware and aligned with how they can be successful with our software.
- Understand deeply how customers use our product using Totango, Salesforce, and other systems.
- Develop and deliver solutions for customers using Upserve’s platform and service offerings.
- Build, maintain, and grow customer engagement to maximize user adoption and optimize product utilization.
- Educate customers on new product features and functionality, as relevant to their usage patterns.
- Work collaboratively across the Upserve organization to ensure customer escalations are being resolved in a prompt and comprehensive manner.
- Design, develop, and deliver customer engagements that mitigate risk, reduce churn, drive referrals, and maximize account health.
- Advocate for customers in driving best practices in our work, aligning their business roadmap with our products and platform, and engaging them as a community.
===== The Right Ingredients =====

Whether you're a FOH/BOH veteran, or simply love the grit and determination of restaurateurs, we are looking for individuals who can empathize with our customers, are results-driven and intrigued by the use of data to inform decisions. You ought to value a high degree of autonomy and personal impact and manage through ambiguity with ease with the following qualifications:

- Proven track record of customer success management with a large SMB account portfolio (500+ accounts).
- Comfortable using tools such as Salesforce and Totango to manage your workflow.
- Prior experience modeling account health and forecasting churn driven by data.
- Excellent written and verbal communication skills, with the ability to convey highly technical information in an easy-to-understand manner.
- Excellent organizational skills and experience managing competing priorities.
- Proficiency developing and delivering awareness and education for customers.
- SaaS experience preferred.

===== Upserve's "Mise En Place" =====
Above all else, all Upserve employees are united in our shared passion for the hospitality industry, our product, and the impact we can have on the owners and operators we serve. We have a track record of success, with 100%+ growth in the last 3 years. How do we do it? By providing great value to our customers, and by relentlessly focusing on the details - our Mise En Place (everything in its place).
- Our Net Promoter Scores over the last six months are higher than any other SMB software company
- Our SaaS 'quick ratio' and LTV to CAC is exceeding 4x, making us leaders in the market
- Our newest product features enjoy ~70% weekly active users and nearly 50% daily active users.
- Our leadership hails from top companies like OpenTable, TellMe, BrightCove, Microsoft, and McKinsey.
- Our Board and Investment Partners include Vista Equity Partners, First Round, and Pritzker.

But our focus on excellence doesn't stop there. We offer competitive employee, including the following:
- 100% paid medical and dental coverage with the leading provider nation-wide
- Unlimited Time Off - our policy is "take the time you need, when you need it"       
- A "family first" culture, with generous paid parental and caregiver leave
- 401(k) with built-in financial advisory services
- Quarterly wellness weeks, focused on mental, emotional AND physical health
- Complimentary onsite gym
- Access to onsite bike barn with locker rooms

Last but not least, Upserve is proud to be an Equal Opportunity Employer! Beyond that, we also care deeply about creating a culture of inclusion, and about improving diversity in tech. We believe in being color brave, not color blind, and partner with a number of local organizations working to improve access to the tech industry for underrepresented groups. These include Project Include, Girls Who Code, Providence IntraCity Geeks, #HackPVD, Code.org, PVD Lady Project, and Rosie's Girls to name a few.
Apply

Director, Revenue Operations

Revenue OperationsProvidence, RIFull-time

===== About Upserve =====
Upserve is the industry's leading full-service Restaurant Management Platform. In a single platform, Upserve offers the market-leading cloud point of sale for restaurants, actionable analytics, and seamless integration with leading third-party restaurant apps.  Thousands of restaurants use Upserve to manage relationships with more than 32 million active diners, and to serve over 23 million meals per month.

Upserve is headquartered in Providence with additional offices in San Francisco, New York City and Denver.  We believe that culture is a competitive advantage, and treat it as such -- our values of One Team, Impact, Empathy, Openness, Curiosity and Grit guide our daily actions.   Learn more about what that means from our blog - https://upserve.com/inside-upserve - or by following us on Twitter and Instagram (@InsideUpserve).

===== About the Role =====
The Director of Revenue Operations will report to our Chief Revenue Officer and will partner with leaders from Marketing and Sales to develop a reliable and overachieving revenue organization. You will focus on managing functions essential to our go-to-market strategy to drive sales enablement and productivity. This will include planning, forecasting, reporting and analytics, compensation design, revenue process optimization, and marketing and sales tech stack management. Day to day, your responsibilities will include:

- Sales Effectiveness: Align sales leadership to develop, implement and evolve processes, sales strategies, training and tools with a focus on scalability and automation. Oversee key elements of sales automation to optimize SFDC choosing new vendors and managing implementations.

- Sales Enablement: Partner with Learning and Development and Product Marketing teams to equip revenue teams with the information, tools, and training needed to drive sales productivity and effectiveness.

- Compensation Planning: Partner with FP&A to develop and continually improve sales incentive compensation strategy including plan design and implementation, to maximize performance, reward talent and achieve optimal attainment curves.

- Data-Driven Analysis: Provide leadership with actionable insights through the assessment of operational information. Insights should ensure optimization and scalability of Upserve’s’ Go-To-Market strategies. Define key performance metrics and manage the process to package these measurements into dashboards and reports to measure performance of revenue teams.

===== The Right Ingredients =====
The ideal candidate possesses a unique blend of sales acumen with an operational mindset. He/she possess strong leadership and communication skills coupled with and a passion for data, metrics and reporting that drives the success of all revenue teams. This individual excels in operations that enable predictability, scalability and efficiency and can move from strategic to tactical in his/her approach.

Additional requirements and qualifications include:
- 7+ years experience of progressive experience in Sales/Business Operations, Business Planning and Strategy experience
- Strong leadership skills and people management experience
- Expertise in all things Salesforce.com
- Demonstrated ability to structure complex problems and drive solutions cross-functionally with senior management.
- Strong written and verbal communication, with experience delivering presentations to an executive audience.
- Ability to create and foster a high performing and metrics driven environment
- Experience successfully managing rigorous corporate initiatives in a dynamic, fast-paced environment.
- Experience in making data driven decisions including but not limited to regression analysis, predictive modeling, territory planning optimization, developing size of prize (quantifying addressable opportunity), propensity scoring, etc.

Bonus requirements and qualifications include:
- Direct experience within a SaaS organization leading a successful business transformation program that involved all components of a go to market strategy realization
- Bachelor's degree highly recommended
- Management consulting background

===== Upserve's "Mise En Place" =====
Above all else, all Upserve employees are united in our shared passion for the hospitality industry, our product, and the impact we can have on the owners and operators we serve. We have a track record of success, with 100%+ growth in the last 3 years. How do we do it? By providing great value to our customers, and by relentlessly focusing on the details - our Mise En Place (everything in its place).
- Our Net Promoter Scores over the last six months are higher than any other SMB software company
- Our SaaS 'quick ratio' and LTV to CAC is exceeding 4x, making us leaders in the market
- Our newest product features enjoy ~70% weekly active users and nearly 50% daily active users.
- Our leadership hails from top companies like OpenTable, TellMe, BrightCove, Microsoft, and McKinsey.
- Our Board and Investment Partners include Vista Equity Partners, First Round, and Pritzker.

But our focus on excellence doesn't stop there. We offer competitive employee, including the following:
- 100% paid medical and dental coverage with the leading provider nation-wide
- Unlimited Time Off - our policy is "take the time you need, when you need it"       
- A "family first" culture, with generous paid parental and caregiver leave
- 401(k) with built-in financial advisory services
- Quarterly wellness weeks, focused on mental, emotional AND physical health
- Catered healthy lunches daily, as well as organic healthy snacks in our office.
- On-Site dry cleaning pick-up for those who want it...and a flexible "come dressed" policy for others!
- Multiple social clubs, including intramural sport leagues and a monthly "supper club"

Last but not least, Upserve is proud to be an Equal Opportunity Employer! Beyond that, we also care deeply about creating a culture of inclusion, and about improving diversity in tech. We believe in being color brave, not color blind, and partner with a number of local organizations working to improve access to the tech industry for underrepresented groups. These include Project Include, Girls Who Code, Providence IntraCity Geeks, #HackPVD, Code.org, PVD Lady Project, and Rosie's Girls to name a few.
Apply

Director, Sales/Business Development

MarketingProvidence, RIFull-time

===== About Upserve =====
Upserve is the industry's leading full-service Restaurant Management Platform. In a single platform, Upserve offers the market-leading cloud point of sale for restaurants, actionable analytics, and seamless integration with leading third-party restaurant apps.  Thousands of restaurants use Upserve to manage relationships with more than 32 million active diners, and to serve over 23 million meals per month.

Upserve is headquartered in Providence with additional offices in San Francisco, New York City and Denver.  We believe that culture is a competitive advantage, and treat it as such -- our values of One Team, Impact, Empathy, Openness, Curiosity and Grit guide our daily actions.   Learn more about what that means from our blog - https://upserve.com/inside-upserve - or by following us on Twitter and Instagram (@InsideUpserve).

===== About this Role =====
The Director, Sales/Business Development will be responsible for driving a large portion of Upserve’s revenue by building and motivating a competitive sales/business development team. You will work closely with our Chief Revenue Officer, Paul Goetz, and own the strategy and execution of our company’s inbound and outbound prospecting efforts to drive pipeline for the organization. Upserve's Sales/Business Development Representatives (SDRs) are on the front-line of our business and you will  motivate and coach them as they prospect and book demo presentations for our direct sales teams. This role is based in our Providence HQ.

Day to day, your responsibilities will include:
- Developing and executing our Inbound and Outbound prospecting strategies, including script updates and targeted campaigns
- Coaching and motivating SDRs to meet and exceed weekly and monthly goals through the application of sales best practices
- Using technology (Salesforce, InsideSales PowerDialer, and Marketo) to track the team’s progress against goals and to improve productivity
- Working closely with Marketing, Sales, and Operations teams to create the tools and processes that will enable your team’s success
- Joining calls with important customers to help educate them about Upserve’s platform, knowing our product inside and out (we’ll train you of course)

===== The Right Ingredients =====
- Minimum of 7 years of sales experience in B2B SaaS environment required
- Minimum of 3 years Sales/SDR leadership experience required
- Proven experience developing sales strategy using a data driven approach
- Ability to hire, coach, train, and mentor successful SDRs
- Experience with Salesforce, Marketo and other tech to report and analyze sales funnel and sales cycle metrics
- An entrepreneurial spirit - our sales team is hard-working, well organized, self-motivated and confident
- A passion for sales and technology that helps restaurateurs succeed


===== Upserve's "Mise En Place" =====
Above all else, all Upserve employees are united in our shared passion for the hospitality industry, our product, and the impact we can have on the owners and operators we serve. We have a track record of success, with 100%+ growth in the last 3 years. How do we do it? By providing great value to our customers, and by relentlessly focusing on the details - our Mise En Place (everything in its place).
- Our Net Promoter Scores over the last six months are higher than any other SMB software company
- Our SaaS 'quick ratio' and LTV to CAC is exceeding 4x, making us leaders in the market
- Our newest product features enjoy ~70% weekly active users and nearly 50% daily active users.
- Our leadership hails from top companies like OpenTable, TellMe, BrightCove, Microsoft, and McKinsey.
- Our Board and Investment Partners include Vista Equity Partners, First Round, and Pritzker.

But our focus on excellence doesn't stop there. We offer competitive employee, including the following:
- 100% paid medical and dental coverage with the leading provider nation-wide
- Unlimited Time Off - our policy is "take the time you need, when you need it"       
- A "family first" culture, with generous paid parental and caregiver leave
- 401(k) with built-in financial advisory services
- Quarterly wellness weeks, focused on mental, emotional AND physical health
- Catered healthy lunches daily, as well as organic healthy snacks in our office.
- On-Site dry cleaning pick-up for those who want it...and a flexible "come dressed" policy for others!
- Multiple social clubs, including intramural sport leagues and a monthly "supper club"

Last but not least, Upserve is proud to be an Equal Opportunity Employer! Beyond that, we also care deeply about creating a culture of inclusion, and about improving diversity in tech. We believe in being color brave, not color blind, and partner with a number of local organizations working to improve access to the tech industry for underrepresented groups. These include Project Include, Girls Who Code, Providence IntraCity Geeks, #HackPVD, Code.org, PVD Lady Project, and Rosie's Girls to name a few.
Apply

Implementation Specialist

Customer Implementation and SupportProvidence, RIFull-time

===== About Upserve =====
Upserve is the industry's leading full-service Restaurant Management Platform. In a single platform, Upserve offers the market-leading cloud point of sale for restaurants, actionable analytics, and seamless integration with leading third-party restaurant apps.  Thousands of restaurants use Upserve to manage relationships with more than 32 million active diners, and to serve over 23 million meals per month.

Upserve is headquartered in Providence with additional offices in San Francisco, New York City and Denver.  We believe that culture is a competitive advantage, and treat it as such -- our values of One Team, Impact, Empathy, Openness, Curiosity and Grit guide our daily actions.   Learn more about what that means from our blog - https://upserve.com/inside-upserve - or by following us on Twitter and Instagram (@InsideUpserve).

===== About the Role =====
As the face of Upserve at the start of each customer relationship, the implementation team is responsible for ensuring restaurants' smooth transition onto the Upserve platform, so we are looking for a dynamic, detail oriented individual to join the team. Reporting in to the Manager, Implementation, the Implementation Specialist will provide an outstanding customer experience that is driven by industry knowledge, technical expertise, and the urgency to meet our customers’ needs.

Day to Day this means:
- Work with restaurateurs from across the United States to launch the Upserve platform (payments, analytics, and point-of-sale)
- Ensure a seamless transition for customers, delivering a positive user experience
- Lead consultations, walkthroughs, and trainings to ensure our customers have what they need to be successful with the Upserve platform
- Build menus, floor layouts, and configuration sets that align with customer needs
- Solve hardware and software challenges during implementation including network troubleshooting, app and configuration setup, and a variety  
- Use internal tools including Salesforce.com, Trello, Google Docs, and other web-based reports and dashboards to manage the customer implementation process
- Work closely with Sales, Customer Success, and Project Managers to ensure customer needs and requirements are matched with appropriate hardware and software solutions

===== The Right Ingredients =====
At Upserve, we are One Team - united by our passion for our customers, the industry we serve, and the innovative way that we are delivering value. Our most successful employees are both humble yet confident, forward-looking but grounded, thorough yet fast-moving. To excel on our team, you should also take pride in your work and the value that it creates with the following qualifications:

- Superb phone presence and exceptional written / email communication skills
- Comfortable learning customer relationship management (CRM) and project management software such as Salesforce, Trello, Google Apps and other web-based tools
- Prior experience in technical support including router setup, wireless networking, iPad configuration, and general troubleshooting is preferred but not required
- Detail-oriented, extremely well organized, able to prioritize tasks quickly, solve problems, and involve additional resources as needed
- Thoughtful and proactive; you can listen beyond what is being asked
- Driven to exceed expectations by helping small businesses succeed with Upserve
- Eager to become a key contributor early in a fast-paced team environment
- Positive attitude and high energy help you embrace failure as learning opportunities


===== Upserve's "Mise En Place" =====
Above all else, all Upserve employees are united in our shared passion for the hospitality industry, our product, and the impact we can have on the owners and operators we serve. We have a track record of success, with 100%+ growth in the last 3 years. How do we do it? By providing great value to our customers, and by relentlessly focusing on the details - our Mise En Place (everything in its place).
- Our Net Promoter Scores over the last six months are higher than any other SMB software company
- Our SaaS 'quick ratio' and LTV to CAC is exceeding 4x, making us leaders in the market
- Our newest product features enjoy ~70% weekly active users and nearly 50% daily active users.
- Our leadership hails from top companies like OpenTable, TellMe, BrightCove, Microsoft, and McKinsey.
- Our Board and Investment Partners include Vista Equity Partners, First Round, and Pritzker.

But our focus on excellence doesn't stop there. We offer competitive employee, including the following:
- 100% paid medical and dental coverage with the leading provider nation-wide
- Unlimited Time Off - our policy is "take the time you need, when you need it"       
- A "family first" culture, with generous paid parental and caregiver leave
- 401(k) with built-in financial advisory services
- Quarterly wellness weeks, focused on mental, emotional AND physical health
- Catered healthy lunches daily, as well as organic healthy snacks in our office.
- On-Site dry cleaning pick-up for those who want it...and a flexible "come dressed" policy for others!
- Multiple social clubs, including intramural sport leagues and a monthly "supper club"

Last but not least, Upserve is proud to be an Equal Opportunity Employer! Beyond that, we also care deeply about creating a culture of inclusion, and about improving diversity in tech. We believe in being color brave, not color blind, and partner with a number of local organizations working to improve access to the tech industry for underrepresented groups. These include Project Include, Girls Who Code, Providence IntraCity Geeks, #HackPVD, Code.org, PVD Lady Project, and Rosie's Girls to name a few.
Apply

Manager, Sales/Business Development

MarketingProvidence, RIFull-time

===== About Upserve =====
Upserve is the industry's leading full-service Restaurant Management Platform. In a single platform, Upserve offers the market-leading cloud point of sale for restaurants, actionable analytics, and seamless integration with leading third-party restaurant apps.  Thousands of restaurants use Upserve to manage relationships with more than 32 million active diners, and to serve over 23 million meals per month.

Upserve is headquartered in Providence with additional offices in San Francisco, New York City and Denver.  We believe that culture is a competitive advantage, and treat it as such -- our values of One Team, Impact, Empathy, Openness, Curiosity and Grit guide our daily actions.   Learn more about what that means from our blog - https://upserve.com/inside-upserve - or by following us on Twitter and Instagram (@InsideUpserve).

===== About this Role =====
Upserve's BDRs are on the front-line of our business and are responsible for prospecting and scheduling demo presentations for our Direct Sales Teams. In this role you will oversee and motivate and this competitive team with a focus on delivering a winning strategy and coaching. You will report into the Senior Director, Revenue Marketing and own the execution of our company’s inbound and outbound prospecting efforts to drive pipeline for the organization.

Day to day, your responsibilities will include:
- Using technology (Salesforce, InsideSales PowerDialer, and Marketo) to track progress against goals and improve productivity
- Meeting and striving to exceed weekly and monthly team goals
- Developing and executing our Inbound and Outbound prospecting strategies, including script updates and targeted campaigns
- Working closely with Marketing, Sales, and Operations teams to create the tools and processes that will enable your team’s success
- Coaching your team on sales best practices by analyzing quantitative metrics as well as recorded call reviews
Joining calls with important customers to help educate them about Upserve’s platform, knowing our product inside and out (we’ll train you of course)

===== The Right Ingredients =====
- Minimum of 5 years of sales experience in B2B SaaS environment required
- Minimum of 2 years Sales/SDR leadership experience required
- Proven experience executing sales strategy using a data driven approach
- Ability to hire, coach, train, and mentor successful SDRs
- Experience with Salesforce, Marketo and other tech to report and analyze sales funnel and sales cycle metrics
- An entrepreneurial spirit - our sales team is hard-working, well organized, self-motivated and confident
- A passion for sales and technology that helps restaurateurs succeed


===== Upserve's "Mise En Place" =====
Above all else, all Upserve employees are united in our shared passion for the hospitality industry, our product, and the impact we can have on the owners and operators we serve. We have a track record of success, with 100%+ growth in the last 3 years. How do we do it? By providing great value to our customers, and by relentlessly focusing on the details - our Mise En Place (everything in its place).
- Our Net Promoter Scores over the last six months are higher than any other SMB software company
- Our SaaS 'quick ratio' and LTV to CAC is exceeding 4x, making us leaders in the market
- Our newest product features enjoy ~70% weekly active users and nearly 50% daily active users.
- Our leadership hails from top companies like OpenTable, TellMe, BrightCove, Microsoft, and McKinsey.
- Our Board and Investment Partners include Vista Equity Partners, First Round, and Pritzker.

But our focus on excellence doesn't stop there. We offer competitive employee, including the following:
- 100% paid medical and dental coverage with the leading provider nation-wide
- Unlimited Time Off - our policy is "take the time you need, when you need it"       
- A "family first" culture, with generous paid parental and caregiver leave
- 401(k) with built-in financial advisory services
- Quarterly wellness weeks, focused on mental, emotional AND physical health
- Catered healthy lunches daily, as well as organic healthy snacks in our office.
- On-Site dry cleaning pick-up for those who want it...and a flexible "come dressed" policy for others!
- Multiple social clubs, including intramural sport leagues and a monthly "supper club"

Last but not least, Upserve is proud to be an Equal Opportunity Employer! Beyond that, we also care deeply about creating a culture of inclusion, and about improving diversity in tech. We believe in being color brave, not color blind, and partner with a number of local organizations working to improve access to the tech industry for underrepresented groups. These include Project Include, Girls Who Code, Providence IntraCity Geeks, #HackPVD, Code.org, PVD Lady Project, and Rosie's Girls to name a few.
Apply

Partner Sales Manager, Alliances

Channel and Partner SalesNew York City, NYFull-time

===== About Upserve =====
Upserve is the industry's leading full-service Restaurant Management Platform. In a single platform, Upserve offers the market-leading cloud point of sale for restaurants, actionable analytics, and seamless integration with leading third-party restaurant apps.  Thousands of restaurants use Upserve to manage relationships with more than 32 million active diners, and to serve over 23 million meals per month.

Upserve is headquartered in Providence with additional offices in San Francisco, New York City and Denver.  We believe that culture is a competitive advantage, and treat it as such -- our values of One Team, Impact, Empathy, Openness, Curiosity and Grit guide our daily actions.   Learn more about what that means from our blog - https://upserve.com/inside-upserve - or by following us on Twitter and Instagram (@InsideUpserve).

===== About the Role =====
Our Partner Sales Managers, Alliances (PSMs) are some of the strongest closers within our business. They report directly to our SVP Alliances and Partner Sales, Brad Kime, and are responsible for driving revenue generation activities from our strategic partner, First Data.

For the true sales professional, this role provides an excellent opportunity to hone your skills while also gaining valuable experience influencing the achievement of others.  If you're a "roll up your sleeves, and get it done" type that thrives in a heavily achievement-oriented environment - we would love to have you on the team!

Day to day, this means:
• Acquiring new partners (typically restaurant consultants, payment ISAs and POS VARs).
• Engaging FD sales agents to promote sale of Upserve products.
• Creating and advising FD sales agents on deal by deal sales strategies.
• Ramping and educating new FD sales agents  on Upserve's value proposition and sales process.
• Completing sales demonstrations with customer referrals from FD sales agents  as needed.
• Driving expanded revenue production from individual Partner sales agents , and accurately forecasting revenue by month.

=====The Right Ingredients =====
For this role, we're looking for ambitious individuals, with a history of achievement through direct and indirect influence, who also have the following qualifications:
  • 4-6 years selling , preferably in SaaS/Hospitality Tech industry as well as Channel/Indirect sales environment.
• Partnership experience through previous Business Development experience preferred.
Deep understanding of the Restaurant Point-of-Sale market solutions preferred.
• Excellent verbal, written, and presentation skills.
• Comfort with sales forecasting, and using SFDC to track and manage a pipeline.
• Comfort with contract negotiations with a partner.  Excellent judgement on issues that may result.
• Well organized, with the ability to manage multiple competing priorities.  


===== Upserve's "Mise En Place" =====
Above all else, all Upserve employees are united in our shared passion for the hospitality industry, our product, and the impact we can have on the owners and operators we serve. We have a track record of success, with 100%+ growth in the last 3 years. How do we do it? By providing great value to our customers, and by relentlessly focusing on the details - our Mise En Place (everything in its place).
- Our Net Promoter Scores over the last six months are higher than any other SMB software company
- Our SaaS 'quick ratio' and LTV to CAC is exceeding 4x, making us leaders in the market
- Our newest product features enjoy ~70% weekly active users and nearly 50% daily active users.
- Our leadership hails from top companies like OpenTable, TellMe, BrightCove, Microsoft, and McKinsey.
- Our Board and Investment Partners include Vista Equity Partners, First Round, and Pritzker.

But our focus on excellence doesn't stop there. We offer competitive employee, including the following:
- 100% paid medical and dental coverage with the leading provider nation-wide
- Unlimited Time Off - our policy is "take the time you need, when you need it"       
- A "family first" culture, with generous paid parental and caregiver leave
- 401(k) with built-in financial advisory services
- Quarterly wellness weeks, focused on mental, emotional AND physical health
- Catered healthy lunches daily, as well as organic healthy snacks in our office.
- On-Site dry cleaning pick-up for those who want it...and a flexible "come dressed" policy for others!
- Multiple social clubs, including intramural sport leagues and a monthly "supper club"

Last but not least, Upserve is proud to be an Equal Opportunity Employer! Beyond that, we also care deeply about creating a culture of inclusion, and about improving diversity in tech. We believe in being color brave, not color blind, and partner with a number of local organizations working to improve access to the tech industry for underrepresented groups. These include Project Include, Girls Who Code, Providence IntraCity Geeks, #HackPVD, Code.org, PVD Lady Project, and Rosie's Girls to name a few.
Apply

Partner Sales Manager, Referrals

Channel and Partner SalesProvidence, RIFull-time

===== About Upserve =====
Upserve is the industry's leading full-service Restaurant Management Platform. In a single platform, Upserve offers the market-leading cloud point of sale for restaurants, actionable analytics, and seamless integration with leading third-party restaurant apps.  Thousands of restaurants use Upserve to manage relationships with more than 32 million active diners, and to serve over 23 million meals per month.

Upserve is headquartered in Providence with additional offices in San Francisco, New York City and Denver.  We believe that culture is a competitive advantage, and treat it as such -- our values of One Team, Impact, Empathy, Openness, Curiosity and Grit guide our daily actions.   Learn more about what that means from our blog - https://upserve.com/inside-upserve - or by following us on Twitter and Instagram (@InsideUpserve).

===== About the Role =====
Our Partner Sales Managers are some of the strongest closers within our business because they are responsible for driving revenue generation activities from our 3rd party partners.

For the true sales professional, this role provides an excellent opportunity to hone your sales skills while gaining valuable experience partner relationship management.  If you're a "roll up your sleeves, and get it done" type that thrives in a heavily achievement-oriented environment - we would love to have you on the team!

Day to day, this means:
• Acquiring new partners (typically restaurant consultants, payment ISAs and POS VARs).
• Ramping and educating new partners on Upserve's value proposition and our partner sales process.
• Completing sales demonstrations for prospects referred by your partners.
• Driving expanded revenue production from partners, and accurately forecasting revenue by month.

=====The Right Ingredients =====
For this role, we're looking for ambitious individuals, with a history of achievement through direct and indirect influence, who also have the following qualifications:
            • 3-5 years of sales exp preferably in the Partner/VAR/Channel GTM and/or SaaS/Hospitality Tech industry  
            • Proficiency with revenue forecasting and data reporting; Salesforce experience highly preferred
            • Excellent written and verbal communication skills
• Track record of high achievement
            • The ability and desire to work in a fast-paced, challenging environment that has high ambiguity
            • Well defined personal organization system, with a desire to meet deliverables
            • Comfort with contract negotiations with a partner. Excellent judgement on issues that may result
    • Deep understanding of the Restaurant Point-of-Sale VAR ecosystem preferred



===== Upserve's "Mise En Place" =====
Above all else, all Upserve employees are united in our shared passion for the hospitality industry, our product, and the impact we can have on the owners and operators we serve. We have a track record of success, with 100%+ growth in the last 3 years. How do we do it? By providing great value to our customers, and by relentlessly focusing on the details - our Mise En Place (everything in its place).
- Our Net Promoter Scores over the last six months are higher than any other SMB software company
- Our SaaS 'quick ratio' and LTV to CAC is exceeding 4x, making us leaders in the market
- Our newest product features enjoy ~70% weekly active users and nearly 50% daily active users.
- Our leadership hails from top companies like OpenTable, TellMe, BrightCove, Microsoft, and McKinsey.
- Our Board and Investment Partners include Vista Equity Partners, First Round, and Pritzker.

But our focus on excellence doesn't stop there. We offer competitive employee, including the following:
- 100% paid medical and dental coverage with the leading provider nation-wide
- Unlimited Time Off - our policy is "take the time you need, when you need it"       
- A "family first" culture, with generous paid parental and caregiver leave
- 401(k) with built-in financial advisory services
- Quarterly wellness weeks, focused on mental, emotional AND physical health
- Catered healthy lunches daily, as well as organic healthy snacks in our office.
- On-Site dry cleaning pick-up for those who want it...and a flexible "come dressed" policy for others!
- Multiple social clubs, including intramural sport leagues and a monthly "supper club"

Last but not least, Upserve is proud to be an Equal Opportunity Employer! Beyond that, we also care deeply about creating a culture of inclusion, and about improving diversity in tech. We believe in being color brave, not color blind, and partner with a number of local organizations working to improve access to the tech industry for underrepresented groups. These include Project Include, Girls Who Code, Providence IntraCity Geeks, #HackPVD, Code.org, PVD Lady Project, and Rosie's Girls to name a few.
Apply