One Team

Our company values are more than just words on a page. We live them in our daily actions, and use them to guide our decisions.

At Upserve, we are One Team – unified in our passion for the customers we serve, and the company we are building. We push one another, and hold each other accountable for great results – but, always with respect for the diverse perspectives and background that each person brings to the table.

Curiosity

When you join Upserve, you join a culture that is not afraid of failure. We live the phrase, ‘let’s make better mistakes tomorrow’ and encourage people to push the limits, and to challenge the status quo. After all, it’s through failure that we learn the most.

Curiosity also means an openness and passion for learning. According to our most recent Internal Engagement Survey, over 94% of our team members say that they have gained new skills or knowledge while working at Upserve.

Impact

We are here to make a difference – to our customers, an industry that employs 14.4 million people – about one in 10 working Americans (source: NRA) – across 1M+ restaurants nationwide. We do what we do because we see the impact it makes for our customers. But that is no small task. We take on big, important challenges, not small things, because we aim to provide value today.

But our impact doesn’t stop there. We strive to impact our community in a meaningful way. That means that we are actively involved with important initiatives such as diversity and inclusion in technology, closing the education achievement gap, and food security, to name a few. Our passions don’t stop when we leave the office, we are always seeking out new ways to make a difference. Learn more about our recent efforts in these efforts here.

Empathy

In all of our actions, we strive to convey an understanding and respect for the needs of others. From product development to email marketing, we keep the customer – not our own agendas – at the forefront of our decisions. Internally, this goes beyond simply listening to one another. Displaying empathy means to treat one another with respect, and strive to understand the perspectives of others while also recognizing the limitations of our own knowledge.

Openness

Here at Upserve, we have intentionally built an environment where information flows readily and transparently. We also believe that great ideas come from diverse perspectives. Living this value means asking, ‘what are we missing? How can we get better?’ from our peers – and, truly appreciating their input. We also operate in a culture of radical candor, and strive to provide meaningful feedback at a peer-to-peer level.

Grit

Across our company, you’ll hear Upserve team members echo that the key to growth is to ‘keep the main thing the main thing’! With grit and perseverance, we pursue opportunities with excitement – never letting ourselves be overcome by obstacles in our path. Our recent engagement survey showed that nine out of 10 employees are motivated to go above and beyond. We can’t help it! We wake up every day, inspired to do better and to achieve more. Because at the end of the day, we’re here to change the world.

Our Team

Where will you seize your next opportunity?

Marketing

SERVING UP TIPS & TRENDS TO RESTAURATEURS ON THE GO, AND CREATING DEMAND FOR OUR SALES TEAM.

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Product

BRINGING TOGETHER ENGINEERS AND CUSTOMERS TO CREATE A FIVE STAR PRODUCT.

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Sales

SHOWING OUR CUSTOMERS HOW UPSERVE CAN UNLOCK THEIR RESTAURANT’S TRUE POTENTIAL.

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Engineering

DELIVERING INNOVATIONS THAT EMPOWER AND DELIGHT THE INDUSTRY.

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Success

SOLVING CUSTOMER PROBLEMS IN AND OUT OF THE KITCHEN.

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Finance

DEVELOPING CREATIVE SOLUTIONS THAT FUEL OUR GROWTH AND STRENGTHEN OUR OPERATIONS.

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Talent & Operations

BUILDING OUR INCREDIBLE COMPANY AND CREATING AN EXCEPTIONAL EMPLOYEE EXPERIENCE.

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Business Development

DEVELOPING PARTNERSHIPS IN THE RESTAURANT ECOSYSTEM THAT WILL ACCELERATE OUR GROWTH.

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Inside Upserve Blog

Get a peek inside our culture

Radical Candor: The Secret Sauce to Great Feedback

Feedback. It’s the one word that can make almost anyone break out in a cold sweat. However, studies show that employees value feedback – even if giving it can sometimes be uncomfortable. That’s where Radical Candor comes to play. Radical candor

Why “Family First” Works For Upserve

Putting family first is much more than having a great maternity or paternity leave policy; it’s about allowing everyday flexibility, and about prioritizing results over hours. This means that “family first” is the mantra here. Because, let’s face it – the main thing is always family

Happy to be Here: The Importance Of Employee Engagement

Employee engagement is more than just buzz words It’s the difference between feeling a part of a collective mission and simply being part of a larger operation and, the key to our success at Upserve