Alaina Restivo, former vice-president of talent for Upserve, a restaurant-management platform based in Providence, Rhode Island, fully embraces her company’s family-first policies as well as its LGBTQ efforts.
Our company values are more than just words on a page. We live them in our daily actions, and use them to guide our decisions.
At Upserve, we are One Team – unified in our passion for the customers we serve, and the company we are building. We push one another, and hold each other accountable for great results – but, always with respect for the diverse perspectives and background that each person brings to the table.
When you join Upserve, you join a culture that is not afraid of failure. We live the phrase, ‘let’s make better mistakes tomorrow’ and encourage people to push the limits, and to challenge the status quo. After all, it’s through failure that we learn the most.
Curiosity also means an openness and passion for learning. According to our most recent Internal Engagement Survey, over 94% of our team members say that they have gained new skills or knowledge while working at Upserve.
We are here to make a difference – to our customers, an industry that employs 14.4 million people – about one in 10 working Americans (source: NRA) – across 1M+ restaurants nationwide. We do what we do because we see the impact it makes for our customers. But that is no small task. We take on big, important challenges, not small things, because we aim to provide value today.
But our impact doesn’t stop there. We strive to impact our community in a meaningful way. That means that we are actively involved with important initiatives such as diversity and inclusion in technology, closing the education achievement gap, and food security, to name a few. Our passions don’t stop when we leave the office, we are always seeking out new ways to make a difference. Learn more about our recent efforts in these efforts here.
In all of our actions, we strive to convey an understanding and respect for the needs of others. From product development to email marketing, we keep the customer – not our own agendas – at the forefront of our decisions. Internally, this goes beyond simply listening to one another. Displaying empathy means to treat one another with respect, and strive to understand the perspectives of others while also recognizing the limitations of our own knowledge.
Here at Upserve, we have intentionally built an environment where information flows readily and transparently. We also believe that great ideas come from diverse perspectives. Living this value means asking, ‘what are we missing? How can we get better?’ from our peers – and, truly appreciating their input. We also operate in a culture of radical candor, and strive to provide meaningful feedback at a peer-to-peer level.
Across our company, you’ll hear Upserve team members echo that the key to growth is to ‘keep the main thing the main thing’! With grit and perseverance, we pursue opportunities with excitement – never letting ourselves be overcome by obstacles in our path. Our recent engagement survey showed that nine out of 10 employees are motivated to go above and beyond. We can’t help it! We wake up every day, inspired to do better and to achieve more. Because at the end of the day, we’re here to change the world.
Where will you seize your next opportunity?
SERVING UP TIPS & TRENDS TO RESTAURATEURS ON THE GO, AND CREATING DEMAND FOR OUR SALES TEAM.
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Our Goal The conversations around our Wellness Program continuously circle back to one key issue: impact. What impact are we really having on improving life for everyone involved in what we’re doing? The goal of our program is more than just to make sure people … Continued
If you happened to find yourself walking around Downtown Providence on Friday, September 16th, you would have seen a storm of rainbow colored shirts urgently making their way out of our building and across the city. Revealing Upserve Go! Friday morning, everyone at Upserve walked … Continued