Venga provides business intelligence and CRM platform for restaurants. Venga’s technology enables restaurants to track and analyze their customer’s purchases, habits and preferences. Venga Intel Reserve enables users to merge their reservations with their point of sale data to automatically provide guest intelligence for restaurants. Venga Instant Feedback enables guests to provide private feedback from their phone. Venga Engage enables users to connect guests via their phone.
Venga offers a way for restauranteurs to get more from their POS and reservation systems, with the goal of driving repeat visits and providing more personalized service.
Who uses this?
Full Service Restaurants who want detailed table analytics, connecting guests with the food they order, and are interested in looking specifically at frequency of visits and customer satisfaction.
How does it integrate?
Venga enables data generated through your reservation system, integrated marketing solutions and guest feedback platforms like Yelp and Facebook to be funneled into the Upserve POS and used to generate guest-specific intelligence. Venga will share guest intelligence between multiple restaurant locations making targeted email communications more effective. Venga offers a way for restaurants to get more from their Upserve POS.
- Guest intelligence pushed directly to your host, servers and managers before each shift
- Advanced segmentation and automation for emails and social media based on guest spending, orders or visits
- Efficient Guest Recovery- aggregate reviews from dozens of sites into one place and link feedback to POS data
- Business intelligence by getting digestible big data for restaurants.
- Personalized Service – generate detailed customer profiles for targeted up-selling
- Predictive Marketing – Targeted marketing and Social Media engagement
- Actionable Feedback – Restaurant Review
Management and Branded Emails and Surveys
- Trend Analysis – Custom Reporting