Providence, RI – In a move that will vastly improve the way restaurants fulfill online orders, Breadcrumb POS by Upserve and Grubhub, the nation’s leading takeout marketplace, have integrated their technologies. Restaurants using these systems can now manage all of their orders, both in-house and takeout, from one device. The new integration will also allow restaurants to more efficiently staff, save time on menu updates, consolidate financials and free up space on the crowded delivery tablet counter.
“We’re thrilled to welcome Grubhub to the Upserve Marketplace as our newest ordering partner, enabling instant online ordering to Breadcrumb POS to improve productivity, speed delivery time and eliminate errors,” said Angus Davis, CEO and founder of Upserve. “Building on the early success we saw with shared customers during the pre-release shipped last quarter, we are excited to now bring this new program to many more of the 32 million active diners who enjoy over 23 million meals per month on the Upserve platform.”
This integration raises the bar for in-house restaurant technology efficiency and eliminates the need to use multiple tablets, offering restaurant employees a streamlined restaurant operations experience. This means more time for staff to focus on what matters most: serving up delicious food.
“We’re completely focused on creating technology that enhances the experience of our restaurant partners,” said Stan Chia, Chief Operating Officer of Grubhub. “With restaurant feedback in mind, we’ve built integrations designed to create efficiencies for restaurateurs. These improvements will positively impact the bottom line of restaurateurs, by helping restaurant owners spend less time on management logistics and more time creating great food.”
Some key benefits include:
- Improved staffing efficiencies – Streamlining restaurant management functions means restaurateurs can deliver more orders for negligible incremental labor. This leads to significant cost savings, particularly for high-volume restaurants
- Smoother restaurant operations – Managing orders and inventory directly from the POS system allows staff to focus on serving up delicious food, rather than spending time tracking orders on multiple tablets
- Save time on menu updates – Menus updated via the POS system will automatically update on Grubhub’s website, and on the mobile web and apps. This offers significant time savings to restaurant employees
- Better business insights – Consolidated financial information makes balancing the books and managing tips easier and more efficient
- Fewer devices in-house – Integrating into one in-house system allows restaurant owners to reduce the amount of hardware at each restaurant, clearing the crowded counter of delivery tablets to create a more functional space
“We work hard to create Montreal-style specialty foods for our diners to enjoy, and appreciate the additional reach and awareness brought about by online ordering,” said Joel Tietolman, co-owner of Mile End Delicatessen in New York. “Grubhub and Breadcrumb’s POS integration allows us to update our in-restaurant and takeout menus at the same time, on one platform. This saves us time each day, and ensures that our diners can choose from the most updated menu items, whether they’re eating in our restaurant or dining in the comfort of their own home.”
“Our restaurant has one simple mission: to bring the delicious street foods that we ate growing up in Bombay,” said Ali Dewjee, owner of Bombay Wraps in Chicago. “Since the integration of our Breadcrumb POS with Grubhub, it’s been easier than ever to manage our back-of-house functions, giving us more time to bring the amazing tastes of Bombay to the people of Chicago!”
Upserve is the magic ingredient that helps restaurateurs thrive, putting everything they need in one place. In a single platform, Upserve offers the market-leading cloud point of sale for restaurants, Breadcrumb POS by Upserve; actionable analytics through Upserve HQ; transparent processing with Upserve Payments; mobile restaurant management with Upserve Live, and seamless integration with leading third-party restaurant apps via the Upserve Marketplace. Thousands of restaurants use Upserve to manage relationships with more than 32 million active diners, process over $11 billion in annual sales, and serve over 23 million meals per month. Upserve is headquartered in Providence with additional offices in San Francisco and New York City.
Grubhub (NYSE: GRUB) is the nation’s leading online and mobile takeout food-ordering marketplace with the most comprehensive network of restaurant partners and largest active diner base. Dedicated to moving eating forward and connecting diners with the food they love from their favorite local restaurants, the company’s platforms and services strive to elevate food ordering through innovative restaurant technology, easy-to-use platforms and an improved delivery experience. Grubhub is proud to work with more than 50,000 restaurant partners in over 1,100 U.S. cities and London. The Grubhub portfolio of brands includes Grubhub, Seamless, AllMenus, and MenuPages.
Carol Lin Vieira