Ron Koller does not have time for inconsistency. As the owner of The Malted Barley in Providence, RI, he needs everything to work the right way, the first time, every time. That includes his staff, and his technology. Find out why the Breadcrumb POS has been instrumental in helping Ron achieve success through speed and consistency.
Having a point of sale system that does what it’s supposed to do, all the time, dependably, is just amazing and a mission critical part of our business. And Breadcrumb has been that.
Our previous system, before we had this system, sometimes it would take 3 to 6 minutes to do one credit card, and at the end of that sometimes the transaction would fail you’d have to start over.
So there were times that we were actually just fighting with the system trying to transact business. We have never had that happen since we put this system in. In fact, I don’t think I’ve ever seen a credit card take more than 2 seconds to process. And that’s, the paperwork is printed for the customer, you’re ready to go.
Now instead of a bartender on a busy night spending time fighting with our point-of-sales system trying to get a credit card to work, they’re serving 10 more drinks. And that’s actually impacted our speed of service. Our customer satisfaction is definitely impacted by that, but we’ve also seen it in the numbers. So we’ve seen a 10 to 15 percent increase in sales on our busiest nights by having a point-of-sale system that can handle transactions very quickly.