How to Fine-Tune the Fine Dining Experience With Upserve

Challenge

Chamberlain’s Dining Establishments needed a simpler, less time-consuming way to understand their server performance, menu sales, and guests across both of their fine dining restaurants.

Solution

Chamberlain’s partnered with Upserve to gain access to valuable data, including server and menu performance, to increase guest retention and streamline operations across both their restaurants.

Resolution

Now the management team has immediate – and easy – access to the restaurant data that will help them make better operational decisions and grow their business.

Chamberlain’s Dining Establishments independently own and operate two fine dining restaurants in the Dallas, TX area and have had great success over the past 22 years. But that’s not stopping them from upping their game. Chamberlain’s pride themselves on delicious food and hospitality, but needed a simpler, less time-consuming way to understand their server performance, menu sales, and guests, in order to advance their restaurants to the next level and stay ahead of rapidly-changing trends.

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Chamberlain’s needed a simpler, less time-consuming way to understand their server performance, menu sales, and guests- across both their restaurants- in order to continue their success and advance to the next level.

Now, the management team has immediate – and easy – access to the restaurant data that will help them make better operational decisions and grow their business.

Learn why Chamberlain’s chose Upserve to access insights from their payments network, POS restaurant system, and social web to help them better understand staff operations and guests to make better decisions. Plus, hear how they’re able to save valuable time by using Upserve’s easy-to-use portal.

“We can generate reports from our POS, but Upserve puts it into a simpler format and makes it a little bit easier for everyone to look at and access and make decisions on.”

Immediate Access to Insights

When Chamberlain’s wanted to know how their servers were performing in wine sales, they would run a month long contest and have to tally up the numbers daily.

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With Upserve:

“I can look at it every single day, every single week, every single month, every single quarter and it will tell me who’s selling without having to run that contest or do all that leg work. It immediately shows me how much wine they are selling, why covers were down and gives us the opportunity to focus on those servers who need more training and spend more time with them.”
– Jeffrey Barker, Owner, Chamberlain’s

By using the data already in their business – extracted and aggregated by Upserve – Chamberlain’s saw their operations in a whole new light and even found a few surprises when it came to their VIP guests. “There are some customers that are here more often than the regulars I knew of, so now I can seek them out and pay more attention to them”, says Jeff.

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How is Chamberlain’s Benefiting?

  • Time Saver– The days of running month long contests and pulling reports from your POS system daily are over. Instead of wasting time, you now have access to a simple, comprehensive view of all your operations in one place so you can put that time back into your restaurant.
  • Server and Menu Insights– Being able to see specific details about turn times, covers, and which menu items are selling (and which are not) are all crucial insights that help you make better decisions for your business.
  • New vs. Repeat Customer Behavior– To be able to track how many times a guest has returned (and the reason(s) why) allows for more a personal interaction between the staff and guest.

More about Chamberlain’s Dining Establishments

Chamberlain-Steak-and-Chop-House-Logo_(1)-280x92Chamberlain’s Steak and Chop House, located in Dallas, is their first restaurant and has been in business for 22 years. Attached to this flagship location you’ll find their Cigar Lounge. Their second fine dining restaurant, Chamberlain’s Fish Market Grill (since 2001), is located in nearby Addison, TX.