PRESS Bistro needed a restaurant POS system that would help owner, Jeremy Shearer, better manage the restaurant’s operations, and spend less time tethered to the kitchen.
Upserve POS and Upserve HQ have helped PRESS Bistro work more efficiently, resulting in a 30% increase in revenue, and a 10% decrease in time to table, allowing Shearer to spend less time at the restaurant and more time focusing on new projects that further foster economic development in the community.
The management team has access to enhanced reporting and analytics at their fingertips, enabling them to address operational issues, make decisions in real-time, and spend less time in the kitchen.
PRESS Bistro is a full-service restaurant serving up locally-sourced American fusion fare that is thriving, and playing a part in reviving the struggling economy of downtown Johnstown, PA—an area hit hard by the closure of steel mills in the area. With delicious food and friendly service, owner Jeremy Shearer attracted loyal guests. But he struggled to find the right restaurant POS. He needed a system that was easier to manage, help grow margins and remained reliable during the busiest shifts.
Then he found Upserve POS.
Jeremy credits the switch to Upserve POS for making life more efficient in the restaurant, which means shorter wait times for customers. And a taste of that improved customer experience went straight to the bottom line with a 30% increase in revenue and a 10% drop in time to table on orders.
Add to that all the restaurant analytics Upserve delivered with his point of sale software that Jeremy now takes on the go. Using the Upserve Live app, he’s able to make strategic decisions even when away from restaurant. That’s given him the freedom to explore new restaurant concepts locally, empowering him to play an even bigger role in bolstering his hometown economy.
Learn why Upserve POS rose above all other point of sales for PRESS Bistro.
Shorter Waits Mean Bigger Sales with Upserve POS
No one enjoys waiting. Jeremy knew reducing customer wait times, especially at the bar, would go a long way in improving guest satisfaction. The flexibility and modern approach he saw in the Upserve POS lined right up with his goals.
“Because we switched over to Upserve POS and the handheld iPad mini’s, servers could actually put the order in right away without going back to a stationary terminal. Now instead of a customer potentially waiting 20 minutes to get a drink on a busy night, they’re getting it in under 10, which is the benchmark we’re going for. For a table of 10, that’s an extra $100 in beverage sales that would have been lost if the drinks were slowly paced throughout the meal, because now we’re seeing that we can get a third drink onto the table.”
This ease of use stood out as Jeremy evaluated multiple restaurant POS systems.
“I’ve been using POS systems forever. I’ve used TouchBistro. I’ve used Square. I’ve used and looked at all the other names out there. Upserve just stood out every time I looked at it. It stood out as the easiest, most complete system for what I needed as a full-service restaurant.”
How PRESS is Benefitting
Upserve HQ’s menu matrix insights helped PRESS take a new menu item from underperformer to a #1 seller that accounts for close to 40% of dinner sales most nights.
- Real Time Reporting: Having access to sales and other crucial data in real-time gives Shearer to make adjustments on the fly that have a measurable impact on business.
- Menu Matrix: Receiving intel on menu items that aren’t performing well has prompted menu changes that have ultimately helped shape the restaurant’s best-selling dishes.
- Access to Partners: The team is further streamlining operational efficiencies by capitalizing on Upserve’s partnerships, tying their software in with systems like BevSpot for bar management.
Learn More About PRESS Bistro
PRESS Bistro in downtown Johnstown, PA provides casual fine dining with a twist. For patrons are seeking a cozy spot for a mid-day coffee, an artistic culinary experience, a sophisticated cocktail, or amazing live jazz and blues music, PRESS Bistro has it all.
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