How a Third Generation Restaurant Easily Switched From Paper to POS

Challenge

The Sandwich Hut, a third generation family business, needed to easily transition from using paper order entry at their three stations to an agile restaurant pos with printers, all while keeping training minimal for their staff.

Solution

They chose Breadcrumb POS for its intuitive interface, adaptability to make changes easily and speed.

Resolution

With Breadcrumb POS, training new and old staff is a lot easier and faster for The Sandwich Hut. And even though the switch was a major shift for them, it has allowed them to grow their business more easily.

Since 1963, The Sandwich Hut, a third generation family business, had been running a very successful business using paper and carbon copies. But in order to scale their business they knew it was time for a change.

“We were running a takeout delivery catering business with three different stations, that really needed to have printers at each station. But we were just doing it by running around the kitchen with pieces of paper that were handwritten,” says General Manager Peter Kammerer.

When they needed a restaurant POS, they went with Breadcrumb POS by Upserve and have never looked back. Minimal time on training their staff, meant maximum time delivering world class sandwiches in a neighborhood, family environment.

“Now that we have Breadcrumb POS in place, when new employees arrive I don’t really need to train them where to go to run a credit card. If you’re familiar with touch technology, the rest is pretty much self-explanatory. It’s very intuitive and user-friendly, which is essential for a good POS. It’s also there working for us fast and furious when we need it to, firing orders all over the kitchen,” says Peter.

But not only is Breadcrumb POS delivering what The Sandwich Hut needed, but with features like Offline Mode, it “gives us that opportunity to keep on rolling when things are getting back online. It just allowed us to grow the business much more easily,” Kammerer says.

About The Sandwich Hut 

The Sandwich Hut is a third generation family business started in 1963 in Providence, Rhode Island. They are known for their old school Italian-American sandwiches and also have a takeout, delivery and catering business.