Over the years, the restaurant industry has watched a variety of tools – from online ordering to payments – move from clunky outdated systems to the palm of your hand. It’s no surprise that mobile point of sale systems have swept the industry, allowing restaurant staff to provide prompt service to customers.
Servers are constantly on the go, which is why you can’t afford to be slowed down by a POS system that makes your job harder. A mobile POS is the answer to a restaurant seeking a solution to help turn more tables and sell more products.
What is a Mobile POS?
A mobile POS is a handheld device designed for servers to place orders immediately in the palm of their hand. Similar to a POS terminal, a mobile POS contains everything that a server needs to delight guests: the menu, food descriptions, 86’d items, and other notes are available anytime, anywhere. More convenient than tableside tablets, a mobile POS is a pocket-sized device that gives servers the freedom to move around the restaurant with ease. Taking orders and payments tableside ensures that the entire guest experience—from a drink order to payment—is effortless and efficient. And having a device small enough to fit in one hand allows servers a free hand to clear plates or hold trays while keying in orders.
How a Mobile POS Will Improve Efficiency in Your Restaurant
Interested in how a mobile POS can help your restaurant provide an exceptional guest experience? Here are three things that are guaranteed to happen when you start using a mobile POS in your restaurant.
1. The kitchen will receive accurate orders every time
A lot can happen between the time you take an order at a table and when you finally make it back to your POS terminal. Customers can distract you with a question, a child could spill a drink, or you could run into a family friend. Each of these harmless interactions, however, could leave a negative impact on the tables you just left. Forgetting about a modification to a meal or mixing up an order has the potential to disrupt your shift, resulting in an angry customer or an irritated BOH.
With a mobile POS, entering orders tableside will help ensure that the most accurate information is being sent to BOH staff. Not only with cooks be thankful that they won’t have to fix a mistake, they won’t have to struggle reading ineligible tickets every time an order is fired to the kitchen.
Demo Upserve today to learn how a mobile POS can boost your profits!
2. Service speed will increase
Never run the risk of losing hungry diners who don’t love long wait times—your mobile POS will make sure you can seat more customers during your busy Saturday night shift. By entering items into the mobile POS at the table, servers spend less time running back and forth between a stationary terminal and their section. Taking orders and payments tableside will allow more time spent creating relationships with guests and less time waiting to key in the details of their orders.
If you have an outdoor patio, a mobile POS will make summer even sweeter. Restaurants with outdoor seating often struggle operationally during warmer months. Increased seating and the same number of terminals makes it difficult when more orders are being entered each hour. With a mobile POS, servers can quickly enter orders from anywhere.
With menu details, ‘86-ed items, and orders at your fingertips, there will be less to remember during your shift. Minimized mistakes, increased facetime with customers, and faster food delivery cooks up satisfied guests, more table turns, and bigger tips.
3. You (and your staff) will make more money
Speaking of bigger tips, your restaurant will see an overall improvement in sales by using a mobile POS. Increased service speed means that you can turn tables faster, getting more customers in the door. Gone are the days of upset customers leaving because of a long wait time. With a mobile POS, you’ll be able to serve more of your delicious food and drinks to customers quickly and efficiently.
The more tables you turn = more customers served = more food and drinks sold = more tips. Cha-ching.
The Best Part of Implementing a Mobile POS: Happy Customers
Some customers love to leisurely enjoy their meals over good conversation. What they don’t love is painfully slow service and incorrect orders. Mobile POS systems take away the stress of running back and forth to a POS terminal, making interactions between staff and customers as seamless as possible.
With a mobile POS, customers will receive attentive service from your staff and leave happier than when they arrived.
Is a Mobile POS Right for Your Restaurant?
From the front of house to the back of house, a mobile POS solution has the ability to make everyone in your restaurant operate with increased efficiency. Bring your POS to the palm of your hand with Upserve Tableside: the secret ingredient to boosting profits. Speak with one of our experts more about our new mobile POS that will help busy servers get food and drinks to customers 50% faster.