Male restaurant manager writing on clipboard while interacting to head chef in commercial kitchen

Are you the kind of person that can do it all? Forget chewing gum and walking, you can put out a fire in the kitchen and chat with a hot-headed guest all while coaching a new server.If so, you’re in the right place.

If you want to become a restaurant manager, you’re always on your toes and ready to tackle any problem.

I mean, if you become a restaurant manager, every day is basically like Liam Neeson in THAT scene from the movie Taken.

“I don’t know who you are. I don’t know what you want. If you are looking for ransom I can tell you I don’t have money, but what I do have are a very particular set of skills. Skills I have acquired over a very long career.”

But what are the top 5 of these skills Mr. Neeson speaks of? Well, if you want to become a restaurant manager here’s what you need to know:

1. You know how to hire good people.

Many of you would agree that your staff is your most important asset. All restaurant operations stem from the people working there. Picture your staff like the engine of your car. It is the most vital part of your car, and without it, you…well….couldn’t drive. Just as you rely on that car to get you from point A to point B, you need your staff to do the same. You will never become a restaurant manager that can do and see everything, but your staff can. Hire good ones and treat them well. It matters.

All restaurant operations stem from the people working there.

2. You’re able to manage cash flows properly.

You are passionate about your product. Your food. But in order to get to fill guests up with the best food in America, you need some Benjamins. Managing your cash flows properly is the key to restaurant success. If you become a restaurant manager and this is done incorrectly, you put your business at great financial risk. About 30% of restaurants do not make it past the first year, you don’t want to become a restaurant manager and be a part of this negative stat.

3. You manage your restaurant based on guest expectations.

Management differs completely depending on the type of restaurant, the size of staff, and target guest. So what do your guests want? When you become a good restaurant manager, you focus your strategy around your guest’s wants. To create the best guest experience we can break it down into the trifecta: Hospitality, Food, and Marketing. And how does this relate to you wanting to become a restaurant manager? Well, you want to be able to create an environment that clearly explains your mission, from the wallpaper in your dining room to the way your servers speak to your guests. These combined make up your secret sauce, also known as YOUR BRAND!

view outside a restaurant

4. You’re tech savvy.

Remember that stat we brought up about 30% of restaurants failing in the first year? Well, you don’t want to be part of that group, and neither do I. One way to get ahead of this is to invest in technology for your restaurant. In fact, 80% of restaurants are turning to technology to learn more about their business and streamline operations. Understanding the world of restaurant analytics and the future of the restaurant industry is one of the most important things to consider if you want to become a restaurant manager.

5. You’re able to calm down angry guests, even on a Friday at 7:00.

When you become a restaurant manager, your guests are the reason that you get to do what you love every day. Feeding their hunger is what keeps your lights on. Guests praise you. Guests thank you, and guests also complain about you. The question is, how do you manage these complaints? It’s tough. No one wants to get a complaint. You love your restaurant. You love your crew. But as you know, getting complaints are inevitable and honestly crucial to the success of your restaurant. We like to think of them as feedback, and as a learning lesson.

Why is turnover is so high, what is the actual cost, and how do you fix it? Find the answers in our Staff Management ebook.

Download The Guide

You know better than anyone just what goes into running a restaurant. You thrive in an environment that is fast paced, ever-changing, and different every day. You work day in, and day out to ensure that the best experience is served to your guests. From the product to the environment, to managing inventory, cleaning… oh, and managing a world-class staff.

For more tips on becoming a restaurant manager, check out this guide.

6. You’re able to connect with all guests, including millennials.

As of April 2016, millennials represent the largest group of diners placing orders today, beating baby boomers by half a million members. Born between 1982 and 2004, millennials are also the most restaurant-friendly generation, spending an average of 44 percent of their yearly food budget on food prepared outside the home. This trend is enforced by their ability to quickly integrate new online ordering technology into their daily routines and a driving passion for authentic experiences.

Aside from driving new customers through the door the first time, to keep your restaurant out of the red, you’ll need to create loyal, repeat customers. After all, the average repeat customer spends 67 percent more money than a new customer.

Upserve has created a Guest Experience eBook, which will change the way you approach customer service in 2018.

This is where customer service and your guest’s experience comes into play. It’s essential to build solid relationships with your clientele, an effort that, when executed properly, has the potential to create loyal brand advocates. To do this, you’ll have to give millennial guests what they want: customizable and experiential dining options they will jump on social media to share time and time again.

To accomplish this, it’s imperative to harness open communication with your guests in the right way. Servers need to know which questions to ask guests, and when, so they can gather the positive and negative feedback that can impact your business.

So, how can you give them what they want?

Using data and insights gleaned from real-world experience, Upserve has created a Guest Experience eBook, which will change the way you approach customer service in 2018. The comprehensive guide is available for download and will help you get on your way to a more profitable year.

The Guest Experience eBook includes:

  • Insights into what millennials are looking for in a dining experience.
  • An interactive quiz that can reveal your hidden pain points.
  • Ways to elicit helpful feedback from guests (that doesn’t include scary Yelp reviews).
  • Advice from industry professionals on providing outstanding hospitality.

Most importantly, you’ll learn what you can do today to enhance the experience each of your guests has every time they walk through your front door.

Check out Upserve’s guide to staff management!

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Hannah can be found riding the slopes of New Hampshire by winter and riding the waves of Rhode Island by summer. In order to satisfy a constant sweet tooth, you can find her bouncing between Ellie's Bakery and Pastiche, both in Providence, RI.
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