I recently read this article about how to correct mistakes while still leaving guest satisfied. I know often it’s easiest to just comp some part of the meal or send the manager over, but there are surely other ways to correct mistakes and stick true to your values. What are some things you have tried?
# Most common Mistake when you treat your staff like servants:-
Maybe you’ve found the right people, but you can’t seem to keep them. Your servers are a revolving door, and every week you wonder if you’ll be able to fill Saturday night’s schedule.
Make your restaurant a place where people actually want to work. Don’t treat your staff like servants, rather, listen to their concerns, incorporate their ideas, and invest some time and money in team building. And if you’ve got standout servers, do what you can to make them happy so they don’t jump ship for the next hot restaurant.