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A recent study shows that 69% of guests feel more comfortable dining out when business owners use contactless payments. Because of the pandemic, contactless payment options are a feature that many guests are going to start to expect as a rule, rather than the exception.

What are Contactless Payments?

“Contactless payment” is the blanket term for payments that can be accepted without any physical contact between the customer’s credit card and the POS system. It also refers to the little-to-no contact between the customer and an employee when it comes to delivering the bill and settling the payments. Because of this, contactless payments by definition are always made via credit and debit cards or mobile devices, not cash.

Are Contactless Payment Methods Secure?

In order for contactless payments to work, they must use EMV technology, which is currently the most secure way to accept credit card payments. Unlike swiping a magnetic strip, which holds all of your card information on it, an EMV payment creates a unique token with each purchase, making it more difficult for the customer’s information to be compromised.

What are the Different Types of Contactless Payments?

Contactless Mobile Payments

Contactless payments from a mobile device include services like Apple Pay, Samsung Pay, Android Pay, and more. These types of contactless payments are made using Near-field Communication (NFC) technology to capture payment information. 

Contactless EMV Payments

Some EMV-compliant credit and debit cards can also be used for contactless payments, as long as the merchant has an NFC-enabled EMV reader and the card displays the symbol below (similar to the WiFi symbol), indicating that it is NFC-enabled as well.

EMV contactless pay symbol

Upserve Pay 

Upserve has released a simple solution for restaurants that allow guests to pay their check from a mobile device with a QR code printed directly on the bill. 

How it works:

  1. A server delivers the check, with a custom QR code to the guest’s table.
  2. The guest scans the code with the camera on their mobile device, pulling up the check.
  3. The guest enters their payment and tip amount, submits payment information, and the check is closed.

By using Upserve Pay, you not only limit the amount of person-to-person contact, but servers also save time on running back and forth collecting cards and swiping them at the POS terminal.

Click here to connect with one of our experts and learn more about Upserve Pay.

Unique Ways of Displaying QR Codes for Contactless Payments and Menus

Payments aren’t the only things that are going contactless – QR codes are making a comeback in a big way during the pandemic to allow guests a COVID-safe way of viewing menus as well. While QR codes aren’t the prettiest things to look at, there are a few ways to display these codes in your restaurant that look good and don’t get in the way.

Utilize Your Existing Table Stands

If you already have table stands for in-house promos, use them to also display your contactless menu QR code.

 

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Incorporate in Table Decor

Instead of taking up more space on your tables to display the menu QR code, incorporate it into your table decor, like these potted plants at Olmsted.

Display in Your Front Window

Display a QR code in your front window using window clings or signage so that passersby can view your menu or visit your website in a snap.

Present it to Guests

For restaurants who still want to retain some sense of interaction while utilizing a contactless menu, have your servers display the code for guests on a tablet or signage that they can then scan on their phones. It will still limit contact and exposure, but the server will be present to answer any questions.

 

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Adhere it to the Table

Make the QR code part of your table, either by having stickers printed or by printing it on a piece of paper, laminating it for easy disinfecting, and adhere it to the tabletops.

 

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Display on the Wall

If you don’t want to stick anything to the table, you can print stickers or signage and post them on the walls.

 

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Use Upserve’s QR Code Generator to create a QR code that instantly directs guests to your online ordering menu. No app required!

Get My QR Code
Written by   |  
Stephanie is a Providence, RI native and eight-year food industry veteran. As Upserve's Content Marketing Coordinator she creates materials that help restaurateurs, managers, and service professionals succeed. When she's not writing, Stephanie is most likely traveling, cooking, or trying new restaurants.