Forbes Travel Guide has released its much sought after Star Rating list, recognizing restaurants, as well as spas and hotels, that CEO Gerard J. Inzerillo says “demonstrate a strong culture of service.”
New to the list this year is modern French restaurant Deuxave, the only new face from the Boston restaurant scene. It joins the ranks of fellow Boston four-star restaurants Meritage, No. 9 Park and L’Espalier, and the five-star Menton.
Deuxave is co-owned by Boston Urban Hospitality partners Brian Piccini and chef Chris Coombs, who has been outspoken about the importance of social media marketing and maintaining a traditional tipping model to satisfy both guests and employees.
The team spoke to Restaurant Insider about their rating, and what they consider contributors to that success.
They all echoed the same sentiment: Guest experience is key, and should be the driver of any restaurant looking to make it to the next level.
“Becoming a four-star restaurant requires a certain level of focus,” says Coombs, “leading a team to come to work with a four-star approach everyday.”
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Boston Urban Hospitality chef de cuisine Stef Bui and executive chef Adrienne Mosier agree, with Bui saying the Deuxave team’s commitment to consistency is what brought them the rating, and Mosier crediting attention to perfecting the individual guest experience.
“We are all one team with one vision, one focus and one goal: guest satisfaction,” says Coombs.
But that doesn’t mean the team plans to rest on their laurels, or make any drastic changes now that they have earned such a recognition.
“Four stars is nice recognition, but it doesn’t change the fundamentals of the restaurant,” Coombs says. “Just because we have earned four stars, it doesn’t make the food taste any better. We will approach each day with the same focus and attention that brought us to where we are today.”