50+ Restaurant Industry Statistics Restaurateurs Should Know in 2020

All great restaurateurs know how crucial data is to the growth of a restaurant. At Upserve, we believe mastering your data is the key to larger profits, growth, and running a more efficient restaurant.

While some aspects of the industry are evergreen, trends are always on the horizon and the most successful restaurants seek out ways to stay ahead of the competition. By keeping up with new and emerging trends, restaurateurs have the opportunity to offer their regulars a new experience and attract new diners looking for adventure.

Check out these 50+ industry statistics we’ve compiled to help you transition from 2019 into the new decade.

How to Keep Up with Restaurant Industry Trends

1. Read restaurant industry blogs

There are hundreds—possibly thousands—of restaurant industry blogs that are eagerly waiting to be read by restaurateurs like you. We made a list of some of our favorite restaurant management blogs that give us the insights we need when we’re exploring the latest trends in the industry.

2. Stay active on social media

With 77% of the US population active on social media today, there is no better place to keep up with trends than the bustling platforms of Instagram, Facebook, and Twitter. Restaurant owners and their hungry diners are constantly sharing their experiences from all over the world, giving you access to millions of emerging experiences and food and beverage trends at your fingertips.

3. Talk to other restaurant owners, managers, and chefs in your community

Although social media gives you access to people from all over the world, sometimes the best knowledge is available right around the corner. Stay connected with the members of your community—both in and out of the restaurant industry—to stay inspired all year long. Below are the most important restaurant industry statistics that will help you make better business decisions in 2019.

If you don’t have the time to keep tabs on what’s happening across the restaurant industry, we rounded up over 50 of the most crucial statistics to keep you in the know.

General Restaurant Industry Statistics

Restaurant Menu Statistics

Restaurant Digital Marketing Statistics

See more restaurant industry stats and trends in Upserve’s 2019 State of the Restaurant Industry Report

Restaurant Online Ordering Statistics

Restaurant Review Statistics

Restaurant Tech Statistics

Restaurant Employment Statistics

In order to understand one of the hottest topics in the industry, 7shifts surveyed over 1,900 restaurant employees—from cooks to servers, juice bars to pizzerias—to determine what makes them happy in their restaurant and what managers can do to improve workplace satisfaction.

  • Overall, restaurant employees rate their workplace happiness as an 8/10.
  • Over 60% of workers felt that a promotion would markedly increase their workplace happiness.
  • 67% of restaurant employees would like to receive paid bonuses as recognition from management.
  • 70% of restaurant employees reported that they would like hands-on training from managers.
  • Restaurant employees who are going to quit their job are extremely unhappy with the amount of recognition they receive from management. They want to receive recognition as paid bonuses (72%), verbal kudos (36%), and promotions (32%).
  • 40% of restaurant employees report a lack of team-building events and activities, and nearly a quarter are actively unhappy with how few activities they have.

How Industry-Leading Benefits and a New Point-of-Sale Fixed a Nashville Restaurant’s Turnover Troubles

For Director of Operations Jamie Cunningham, promoting a positive restaurant culture at Stay Golden in Nashville, TN wasn’t an option.

“If you’ve worked in restaurants at all, you know that they’re not very healthy spaces, particularly the kitchens. They can be super-toxic places, and that really goes against who we are. We primarily address that through hiring and building a healthy work culture,” he says. “But the other way we do it is by not allowing the kitchen to be isolated; and we unify the teams, obviously through culture, but also literally in with use of space.”

For Cunnigham, he knew he had to do something to ensure that Stay Golden wouldn’t suffer the same fate that so many other Nashville restaurants faced.

“Four hundred restaurants have opened in Nashville in the last two years. We’re seeing old staples—businesses that have been around for 30 years—close every month simply because there are so many new restaurants now,” Cunningham explains. “A lot of those new businesses are hospitality groups coming in from much larger cities like New York, San Francisco, and Chicago. The way they’ve gotten good employees when they don’t know anybody is to just come in and offer more money. It’s created a negative unemployment situation, particularly in back-of-house in Nashville.”

From left to right: Sean Stewart (Director of Roasting), Nathanael Mehrens (Beverage Director), Simoni Kigweba (Executive Chef), Jamie Cunningham (Director of Operations)

With the threat of back-of-house employees walking out in the middle of a shift for a dollar more per hour at another restaurant, Cunningham knew that Stay Golden would have to take steps to ensure employee retainment.

“We have unprecedented benefits in our industry. Our full-time employees have full health benefits, dental, vision. We pay for 80% of that. They have PTO that accumulates every day that they’re working. They have sick days,” he says. “And that’s just scratching the surface of what we offer employees.”

With restaurants scrambling to find the right business model in a time of high employee turnover, Cunningham set out to find what he thought was the best POS solution for Stay Golden. “A lot of businesses in Nashville have become fast-casual operations; and there’s nothing wrong with fast-casual, it’s just not our style,” he says.

Instead of turning Stay Golden into a fast-casual concept, he attempted to maximize his staff by using a restaurant point of sale built for fast-casual operations. After implementing a system that included iPads at every table where guests could order another drink or an extra dessert, Cunningham felt he could better spend his money on attracting fewer servers with more experience. However, the system backfired after both employees and customers became frustrated with the POS.

“Nashville didn’t care for it. Customers felt like we were trying to replace people, which, of course, we weren’t,” he says. “I had employees who were so stressed out by the POS’s lack of functionality that they quit.”

In order to stay ahead of the rapid growth of restaurants in Nashville and high employee turnover, he knew he needed a restaurant point of sale system that would help him retain employees, not drive them away. “We knew that we had to get a different system,” he says. “We started looking for a solution, and Upserve was a great one.”

Because of Upserve’s versatility and tableside mobile ordering solution, Cunningham knew he finally found the right fit. However, he had a team at Stay Golden that was less than enthusiastic about “new” POS systems.

“I think the first reaction was that everybody knew they wanted a new system; but then, when it came time to actually implementing it, they didn’t trust that it would work,” he says. “There was definitely some stress how hard it would be to relearn. Later, employees who walked into their first shift with the system uneasy and afraid that it wasn’t gonna work, within an hour and a half said: ‘This system is so fast, it does what we want, and it was really intuitive.’”

By taking the time to understand employees’ needs, respond to feedback about the systems crucial to the restaurant’s operation, and keeping employee happiness, in mind, Cunningham and his team have established a positive culture that their customers can feel, too.

“We work really hard to take care of our employees,” Cunningham says. “We take care of them first. We believe that if they feel cared for and valued and they’re in an environment where they can contribute and take ownership, then that trickles down to the guests.”

The restaurant industry is fast: we move quickly, think on our feet, and adapt to the ever-changing needs of our guests. Stay up to date with the latest trends on menu items, staff turnover, and more in our latest report.

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Stephanie Resendes

Stephanie is a Providence, RI native and eight-year food industry veteran. As Upserve's Content Marketing Coordinator she creates materials that help restaurateurs, managers, and service professionals succeed. When she's not writing, Stephanie is most likely traveling, cooking, or trying new restaurants.

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Stephanie Resendes

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