Restaurant or cafe with open kitchen and bar

Why Do Customers Complain? A Survey of Diners’ Most Popular Complaints

You can’t avoid all guest complaints.  Some complaints are just personal preferences, (why aren’t there any booths left?) But, you do have control over how your guests are accommodated in your restaurant. According to a survey we did, it’s that accommodation, also known as restaurant customer service, that guests have the biggest gripes about. Some guests get irritated if, for…