Staff

Improve Staff Performance In Your Restaurant: Upserve’s Server Scorecard

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You know who your “best” servers are, but do you know what makes them so successful? Upserve’s Server Scorecard gives you deep insights into what makes each member of your serving team successful and where there are opportunities for your restaurant to improve staff performance. Dynamic restaurant analytics give you reports that track turn time, average sales per cover, ability…
Restaurant or cafe with open kitchen and bar
Staff

Why Do Customers Complain? A Survey of Diners’ Most Popular Complaints

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You can’t avoid all guest complaints.  Some complaints are just personal preferences, (why aren’t there any booths left?) But, you do have control over how your guests are accommodated in your restaurant. According to a survey we did, it’s that accommodation, also known as restaurant customer service, that guests have the biggest gripes about. Some guests get irritated if, for…
Restaurant Insider