Wouldn’t it be nice if you could be every where, all the time? You know, at the table in the back overhearing your guests chat about their overcooked steak, while also at the table next to the bar hearing their rave review about tonight’s fish special?
Well, since that’s not possible until they invent time travel, we’ve got something to help: The Restaurant Owner’s Guest Communication Kit.
Why A Strategy For Guest Communication Matters
Data suggests that a 5 percent increase in your restaurant customer retention can produce as much as a 100 percent increase in annual profit.
No one sets out at the beginning of a shift to receive a complaint from a guest. At the end of the day though, they happen. You can plan the perfect menu, your inventory can be right on the money, but sometimes none of that matters… you still end up with an unhappy diner.
With the right plan in place for effective guest communication, you may still get some grumbles, but your entire staff will know how to deal with it in a way that keeps guests coming back.
At Upserve, we want to make it easy for restaurants to provide the best damn hospitality out there. Which is why, using our insight from 7,000 restaurants nationwide, we’ve put together this guide to guest communication.
Inside you’ll find:
- What guests want from your restaurant
- Hiring and training the right staff at the right time
- Strategies for getting feedback and handling complaints
- 3 printable templates for staff interviewing, scheduling and more
Now, you can save time on the details and build a guest experience destined for retention.
And let us know what you think and what questions you might have – we’ll be sure to answer them in our webinar on July 25, at 2PM EST (which you can register for here).