reservation integration software opentable

In the current restaurant industry climate, operators are more data-driven than ever. In the seemingly endless search to streamline operations at restaurants, technology solutions continue to provide owners and managers with the tools they need to attract and delight guests.

According to data from OpenTable, the restaurant reservation giant uses its software to seat roughly 120 million diners via online reservations every month. That’s a lot of opportunities to leverage reservation software that integrates with your restaurant point of sale to provide an experience that your customers will never forget.

Today’s reservation software does a lot to help streamline the experience for guests:

  • 24/7 access to booking reservations: Reservation websites allow customers to book a table whenever they get a craving, even when your restaurant is closed.
  • Ability to change reservation details: If a guest needs to cancel a reservation or change the time, they can do so in just a few clicks.
  • Minimal time spent on the phone: Unless your restaurant calls to confirm reservations, there is no time wasted on phone calls back and forth with the guest.
  • Fewer communication errors: As long as the guest provides the right information, there is less room for error and you’ll receive accurate information every time.

What about streamlining the experience for your team?

If you’re looking for a stronger solution for your restaurant beyond a typical reservation integration, look no further. We highlighted just three of the ways a comprehensive restaurant reservation integration can help you step up your hospitality game.

Waitress Takes Order In Restaurant Using Digital Tablet

1. Enhance Guest Experience

When restaurants receive guest reservations from typical third-party reservation software, hosts and servers can only view basic information. Instead of viewing simple details such as the guest name, dietary preferences, and reservation notes on a separate tablet, a two-way integration can make an experience extra special.

With a GuestCenter by OpenTable and Upserve POS integration, hospitality is elevated with enhanced insights that are tailored to each guest. Available at the POS—instead of in an email to managers or just at the host stand—hosts and servers have access to food and beverage preferences at every terminal, allowing them to offer guests a glass of their favorite Pinot Noir before they open the drink menu.

With the depth of guest insights offered in a restaurant reservation integration, managers can even ensure that VIP guests are matched with top servers. By using server performance insights, managers can make sure a special guest receives a memorable service from start to finish.

Find out how an Upserve POS and OpenTable integration can elevate guest experience in your restaurant.

2. Streamline Guest Service

Once your guest is seated, a reservation integration allows for a streamlined process from the moment the party is seated to the second the bill is paid. An OpenTable and Upserve POS integration recognizes every step in the dining experience, including:

  • Seating
  • Appetizers
  • Entree
  • Dessert
  • Payment

When each step is taken in the dining experience, the host receives an update at the POS so they can keep an eye on the progress of the diner’s meal, providing a better idea of when the table will turn and the next group can be sat. Hosts are notified immediately once checks are closed out, so they don’t have to communicate with servers or walk the floor.

With automatic updates sent between the POS, rather than the servers and hosts, staff will be able to focus on guests and cut down on confusing communication during a busy shift.

Overview of customers and a waitress in restaurant interior

3. Prepare for Every Shift

Every member of your team can access information that can help you better prepare for every shift with enhanced guest insights that are recorded right in your POS terminals. By checking in on the profiles of guests that have reservations at your restaurant, your team will be able to adjust inventory levels accordingly. You’ll be thankful for the extra bottles of champagne you have on hand when that bachelorette brunch party shows up.

It’s every restaurateur’s dream to provide an exceptional guest experience. Your restaurant technology shouldn’t prevent that dream from becoming a reality. With guest profiles right at the point of sale, a comprehensive reservation integration with GuestCenter by OpenTable can take your guest experience to new heights.

Find out how an Upserve POS and OpenTable integration can elevate guest experience in your restaurant!

Written by   |  
Holly Everett is a five-year restaurant industry veteran turned small business marketing specialist. After working at Seven Stars Bakery in Providence, Rhode Island throughout college, she entered the world of marketing where she led B2B marketing initiatives at companies focusing on growing small businesses. At Upserve, she integrates her passion for the restaurant industry and knowledge of the needs of small business owners to help make restaurants wildly successful.