Technology integration takes hospitality to the next level by connecting the dots between dining habits and reservations
Providence, RI – Unifying restaurant reservation and point of sale systems to help front of house staff operate in perfect harmony, Upserve, the industry’s leading full-service Restaurant Management Platform, and Resy, the cutting-edge restaurant reservation software and app, have integrated their technologies. Restaurants using Breadcrumb Point of Sale by Upserve and Resy’s reservations service will now have greater insights to make every guest feel like a regular, while speeding table turns to boost revenue.
“Too often, great hospitality dies on the pass from host to waiter, because legacy restaurant point of sale and reservations systems don’t integrate,” said Angus Davis, CEO and founder of Upserve. “Resy and Upserve go together like peanut butter and chocolate to help restaurateurs gain insight into guest preferences before they ever walk in the door, allowing a better experience tailored to each guest, and a seamless front of house operation.”
The integration between Breadcrumb POS by Upserve and Resy allows restaurateurs to receive a detailed “shift prep” report hours ahead of each night’s scheduled service. This report provides accurate cover count predictions powered by machine learning, enabling smarter staff forecasting. It also includes detailed insights on reserved guests, including:
- Their favorite dishes and drinks
- Who was their server on the last visit
- How much they typically spend
- How long they typically use the table
- How frequently they book a table
- Who do they typically dine with
The integration also sends real-time table status from Breadcrumb Point of Sale back to Resy, showing hosts the progress of tables in their meals, so hosts can set more accurate guest expectations on wait times and eliminate the need to roam the floor, checking which tables are wrapping up their meals and will become available.
“We’re thrilled to work with Upserve to give restaurants a deeper level of understanding and control of their hospitality operations, both in the planning and active phases of a shift,” said Resy CEO and co-founder Ben Leventhal. “Partnerships like this one propel the industry into the future, which is looking increasingly bright.”
This partnership adds to the phenomenal growth of Upserve Marketplace, the largest marketplace of integrations for any cloud-based restaurant point-of-sale system, with partners across multiple categories including online ordering, reservations, inventory management, invoice management and workforce solutions.
Upserve is the magic ingredient that helps restaurateurs thrive, putting everything they need in one place. In a single platform, Upserve offers the market-leading cloud point of sale for restaurants, Breadcrumb POS by Upserve; actionable analytics through Upserve HQ; transparent processing with Upserve Payments; mobile restaurant management with Upserve Live, and seamless integration with leading third-party restaurant apps via the Upserve Marketplace. Thousands of restaurants use Upserve to manage relationships with more than 57 million active diners, process over $12 billion in annual sales and serve over 36 million meals per month. Upserve is headquartered in Providence with additional offices in Denver, New York City and San Francisco. For more information, please visit Upserve.com.
Resy powers the world’s best restaurants, using technology to imagine the future of hospitality. Built ‘by restaurants for restaurants’, Resy offers a cutting-edge real-time cloud-based system with flat pricing, resetting industry expectations about how much value restaurants should expect from technology partners. Resy works with nearly 1,700 restaurants in 130 cities around the world, seats over 900K diners per week and has a 4.8% global no-show rate, an industry low. Consumers can download the Resy app for free – available on both iOS and Android – to make reservations, paychecks and manage dining profiles. Resy was co-founded by Ben Leventhal, co-founder of Eater and restaurant industry entrepreneur; Gary Vaynerchuk, an entrepreneur, investor, author; and Michael Montero, founder of CrowdTwist and Fotolog and noted CTO. Resy’s investors and partners include Airbnb, Related Properties, Lerer Hippeau Ventures, Slow Ventures and Union Square Hospitality Group.