restaurant POS offline mode

Restaurant POS offline mode is a feature that keeps your restaurant running even if the Internet isn’t. In most cases, this means you can continue to accept credit card transactions safely and securely during an internet outage. 

What Can Cause Restaurant POS Offline Mode?

For restaurants using a traditional (or legacy) POS system, an internet crash can be a huge hassle. Some systems prevent you from taking payments and completing transactions, which limits you to cash-only service. Often, the POS going offline requires a call to your customer support line, and many times getting someone to come out and fix the problem costs upwards of $150 per hour.

With a cloud-based restaurant POS, offline mode can save a lot of headaches. But what causes a POS system to go into offline mode in the first place? It can be one of a few different things.

3 Reasons Why POS Offline Mode Can Occur

1. Your payment processor loses connectivity. 

Occasionally, credit card processors such as Chase, TSYS, or American Express may experience failures. If your POS identifies any processor having an issue, it will automatically go into offline mode so you can continue to accept credit card transactions. And if you’re using Upserve, rest easy! Our server encrypts and securely stores credit card information while processors are down. Once they’re available, we securely send the transactions for authorization and capture.

2. Your network has an issue. 

POS offline mode can happen when the POS terminal, tablet, or handheld device has a hard time connecting to the Local Area Network (LAN). If LAN challenges occur, it’s usually because the router is unplugged or off, your POS is too far from the wireless router, or your access point is down.

3. You lose internet connectivity. 

Your Internet Service Provider (ISP), such as Comcast or Time Warner, can go down, leaving you without connection to the Internet. During a POS offline mode situation such as this, if you’re using a cloud-based system like Upserve POS, you’ll automatically switch to offline mode until Internet connectivity is restored.

Upserve POS Offline Mode

In the event that the Upserve POS service is down, our 24/7 team springs to action to work on a resolution. The progress — along with any widespread incidents that impact our customers, even if they’re from an outside third party — can be monitored from our status page. When the issue is resolved, your POS hardware will automatically reconnect.

Upserve POS is designed to support your restaurant when you need it most through the Offline Mode feature.


How to Prevent POS Offline Mode

Technology is never 100% perfect, so it’s not possible to completely avoid going into POS offline mode. However, there are some steps you can take to strengthen connection and lessen the chance of it happening.

  • Get an additional back up WiFi plan. Getting two different plans from two ISPs is not an insignificant extra cost, but if your restaurant is located in an area with a poor WiFi connection or where outages are prone to happen, it may be a good idea to have more than one plan.
  • Use your cell phone’s WiFi hotspot. In the event of an internet outage, you may still be able to connect to a WiFi hotspot via your cell phone. However, this can cost a lot of money depending on your plan, so check with your cell phone provider before going this route, especially for outages that last a number of hours.
  • Invest in WiFi signal boosters or extenders. If you are experiencing a large number of POS offline mode instances, it may not be an issue of an outage. The signal from your WiFi router may not be reaching the POS terminals due to proximity or interference with other signals. If your router is far away from your POS terminals, try moving it closer to see if the signal improves. If that’s not possible, you can buy Wifi boosters or extenders that improve the signal strength at a greater distance.

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Written by   |  
Stephanie is a Providence, RI native and eight-year food industry veteran. As Upserve's Content Marketing Coordinator she creates materials that help restaurateurs, managers, and service professionals succeed. When she's not writing, Stephanie is most likely traveling, cooking, or trying new restaurants.