Since 1963, The Sandwich Hut had been running a very successful business using paper and carbon copies. When they needed the best restaurant pos, they went with Upserve POS and have never looked back. Minimal time on training means maximum time delivering world class sandwiches in a neighborhood, family environment.
My name is Peter Kammerer. I’m the general manager at the Sandwich Hut. This is a third generation family business started by my grandfather in 1963. We were running a takeout delivery catering business with three different stations, that really needed to have printers at each station. But we were just doing it by running around the kitchen with pieces of paper that were handwritten.
Now that we have Upserve POS in place, when new employees arrive I don’t really need to train them where to go to run a credit card. If you’re familiar with touch technology, the rest is pretty much self-explanatory. Upserve POS has great adaptability. We can change orders, edit orders in all kinds of smart ways.
It’s very intuitive and user-friendly, which is essential for a good POS. It’s also there working for us fast and furious when we need it to, firing orders all over the kitchen.
It’s also been great to see the arrival of offline mode, which gives us that opportunity to keep on rolling when things are getting back online. It was a major step and a major paradigm shift for us. It just allowed us to grow the business much more easily.