Riley Hutton grew up in the restaurant industry- from dishwasher, to drive thru at McDonald’s. Now he’s a Managing Partner at Truluck’s, in Downtown Austin TX, a fine dining restaurant group with 11 locations across four states. Watch how Riley has turned each experience in restaurant customer service into a positive one.

VIDEO TRANSCRIPT

It’s not a bank. It’s not white collar. It’s not blue collar, it’s kind of it’s own unique, place to be and I just really enjoy it.

My name is Riley Hutton. I’m Managing Partner with Truluck’s Seafood, Steak, and Crab at the downtown Austin location.

I’ve been with the company since 2005 which, in this industry, it’s like dog years. I got a job as a dishwasher. I moved up and I got a job at McDonald’s and it’s been a long evolution of my career.

waitress tying on her apron

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I put on the uniform, I get in this environment and something changes. It’s helped me grow as a person. I’ve made a lot of connections. I wish I knew when I was working drive-thru at McDonald’s it actually meant something. It was a part of my journey. I wish I had known earlier how natural this profession would be for me.

We’re looking to build relationships with our customers rather it’s that single visitor that comes once a year for that convention that hits in June or it’s the couple that live down the street or the folks that drive in from Lakeway. Just because it’s Tuesday, it’s somebody’s Saturday night there’s something special happening and you have a chance to potentially to be part of a lifelong memory that these people have and you get a chance to be a part of it and knowing that every moment can be special if you make it special.

 

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Riley Hutton grew up in the restaurant industry- from dishwasher, to drive thru at McDonald’s. Now he’s a Managing Partner at Truluck’s, in Downtown Austin TX, a fine dining restaurant group with 11 locations across four states.