Upserve works with thousands of restaurants every day; we consider ourselves to be in a strong position to both analyze and advise on server performance. And we wanted to know: what do the best servers have in common?
To answer this, we dove into the insights in the Upserve portal – looking at both bars and fine dining restaurants, and comparing the east coast to the west coast.
To indicate server performance, we pulled the following metrics:
- Sales per cover
- Average Turn time
- Average tip
- Average tip %
- Lost sales
What we found might not surprise you but it will inspire you.