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busy restaurant staff

Upserve works with thousands of restaurants every day; we consider ourselves to be in a strong position to both analyze and advise on server performance. And we wanted to know: what do the best servers have in common?

To answer this, we dove into the insights in the Upserve portal – looking at both bars and fine dining restaurants, and comparing the east coast to the west coast.

To indicate server performance, we pulled the following metrics:

  • Sales per cover
  • Average Turn time
  • Average tip
  • Average tip %
  • Lost sales

What we found might not surprise you but it will inspire you.

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As part of Upserve’s family of more than 10,000 restaurants, The Chef is Restaurant Insider’s secret weapon in the kitchen. As a restaurant expert in all things marketing, menu building, management, training and more, restaurateurs trust The Chef and the award-winning Restaurant Insider to dish out the ingredients needed to make your business a sweet success.
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