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Ever wonder how much every employee in your restaurant is capable of bringing in? A whopping $84,000 in revenue! But now the real question is, how can you create an environment for your staff to succeed…and stay to keep earning that revenue? Educate yourself on restaurant labor laws to help both you and your staff succeed.

Video Transcript

Hi I’m Andrea from Upserve. Here’s a question for you to ponder… how much is every employee in your restaurant capable of bringing in? A whopping $84,000 in revenue! But now the real question is, how can you create an environment for your staff to succeed…and stay to keep earning that revenue?

The Numbers

We are at a crossroads here, 1 in 10 people work in the restaurant industry, but with a turnover rate of 72% last year, they’re leaving for a new job faster than any other sector of the U.S job market. So is it worth your time and money to train them? Remember that $84,000 revenue I told you about? Then YES, it’s worth it. Today we’re going to discuss three tips you can use right now to make your employees love you even more!

1. Communicate

Implement “stay” interviews. Yes, similar to an exit interview… except your staff isn’t going anywhere. These are check-ins with your veteran staff that allow you to get a pulse on why they’re happy in their job, why they remain an employee, and even gives them a chance to tell you what might sweeten the deal and keep them longer.

Why is turnover is so high, what is the actual cost, and how do you fix it? Find the answers in our Staff Management ebook.

Download The Guide

2. Reward

If you’ve hired the right people, then a common trait they’ll have is ambition. And they’ll look to you for guidance on their next steps (even if they know this isn’t a full time gig for them). First figure out how long your typical employee sticks around; say it’s two years. Cut that time in half. This is when you should start creating a track (with their help of course) to get them to the next level at your restaurant. If they want to bartend, let them shadow your star bartender a couple slow nights a week.

3. Relieve Stress

The most common complaints from employees are: Opening and closing, Not enough shifts, and Rude team members. Talk to your staff once a week about their pain points and ask them how you can help.

For more on staff management tips, download our free guide. And visit us at upserve.com. Thanks for watching this episode of Whiteboard Wednesday!

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In an ideal world, Melissa would be traveling the country in her vintage Airstream trailer filming silly videos about her adventures. When this Rhode Island native isn't taking in the outdoors, or satisfying her sweet tooth with all things Nutella, Melissa feels right at home producing marketing videos at Upserve.
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