Bitter And Twisted Relies on Upserve POS For Every Shift

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With a reliable iPad restaurant POS System like Upserve in his restaurant, Ross Simon, Owner of Bitter & Twisted Cocktail Parlour, never has to worry about whether he’s online or not. All he needs to do is keep the drinks flowing.

The phrase “the show must go on” not only applies to the theatre but to restaurants too – especially in the case of an internet outage. Reliability means business keeps on even if the internet goes down; it means your staff can easily work with the restaurant POS, and as a manager, you get the insights you need to make confident business decisions.

One major need uniting restaurateurs is reliability in their point of sale. For them, every shift counts, and that’s why they’re confident in using Upserve POS.

For Ross Simon, owner of Bitter and Twisted, it’s made all the difference….

A Responsive Restaurant POS

“I need a POS to work, be responsive, and be easy to maintain. So, it needs to function without constantly having issues that I can update things, I can add things, I can add new menus, and not need to call up tech support just to do very simplistic tasks like that.”

A Reliable Restaurant POS

Restaurant point of sale systems of the future will be replaced with iPads (or similar mobile touch-screen tablets) … or so it seems. But they’ve got to be reliable all the same. Although a cloud-based POS system offers many benefits — real-time updates, tableside payments, consumer friendly devices — they can be cumbersome when the Internet goes down if they don’t have a built-in Offline Mode the way Upserve POS does.

“And then it really has to be reliable, it has to be there if the internet’s out, being an iPad based system, it needs to be still functional. Because the world doesn’t stop if there’s an internet outage.

I’ve been with Upserve POS since we opened the store coming up for three years ago. You know, we don’t actually have to give too much training in regards to it, because it operates how you expect it to operate. I think everyone’s got a basic knowledge if they’ve worked in the industry at all, working with other POS systems, and it’s a really easy transition.”

An Easy To Use Restaurant POS

Restaurants are no stranger to staff turnover. With an industry average turnover rate of 70%, ease of use and industry-leading staff training are essential for a restaurant POS. When you hire a new server, you need them ready to wait on tables as fast as possible, and training them on the point of sale system isn’t an acceptable reason to hold them back.

On top of that, the guest experience those servers provide is the differentiating factor. Why waste time running back and forth to the POS if you don’t have to?

“Tableside service is a necessity for this particular establishment. That time where the servers don’t have to run back to a stand-still POS system and input it, they can actually be inputting it, as the guests are seeing it, and then they can concentrate on other aspects. They can concentrate on running drinks, filling waters, and all the others factors that you wish from a good customer experience.”

Training your staff the right way is critical to your restaurant, but you don’t want that training to distract them from what’s the most important: best-in-class restaurant customer service. With an intuitive and reliable restaurant POS system like Upserve POS, your staff will have an easy transition and be able to focus more on the guest experience.

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